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Dell Thunderbolt Dock WD22TB4, User Manual

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Dell Thunderbolt Dock WD22TB4 User Manual Download Page 17

Replacing the USB Type-C cable module

Prerequisites

The Dell Thunderbolt Dock - WD22TB4 ships with a serviceable cable module. The USB Type-C cable module on the docking
station can be removed and replaced by following these steps:

Steps

1. Turn over the docking station.

8

Replacing the USB Type-C cable module

17

Summary of Contents for Thunderbolt Dock WD22TB4

Page 1: ...Dell Thunderbolt Dock WD22TB4 User Guide Regulatory Model K20A Regulatory Type K20A001 January 2022 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...eplacing the USB Type C cable module 17 Upgrading your WD19 docks 21 Chapter 9 Technical specifications 23 Product specifications 23 Power adapter specifications 24 Port disablement 25 LED Status Indicators 27 Power Adapter LED 27 Docking Status Indicator 28 Dell ExpressCharge and ExpressCharge Boost overview 28 Docking specifications 28 Chapter 10 Dell docking station firmware update 30 Chapter 1...

Page 4: ...ves and high resolution displays without having to plug each one into the system CAUTION Update your system s BIOS graphic drivers and the Dell Thunderbolt Dock drivers to the latest versions available at www dell com support BEFORE using the docking station Older BIOS versions and drivers could result in your system not recognizing the docking station or not functioning optimally Always check if ...

Page 5: ... components shown below 1 Docking station 2 Power adapter and power cord 3 Documentation Quick Start Guide Safety Environmental and Regulatory Information NOTE Contact Dell support if any of the listed items are missing from your box 2 What s in the box 5 ...

Page 6: ...re using the docking station ensure that your system has a USB Type C with DisplayPort Alt Mode supported or Thunderbolt port recommended over USB Type C that is designed to support the docking station 3 6 Hardware requirements ...

Page 7: ...k WD22TB4 to supported Dell computers the dock button works like your computer s power button and you can use it to power on sleep force shutdown the computer NOTE The dock button is only operational when connected to supported Dell computers Front 1 USB 3 2 Gen 2 Type C port 2 USB 3 2 Gen 1 port with PowerShare Right 1 Wedge shaped lock slot 2 Kensington security cable slot 4 Views of Dell Thunde...

Page 8: ... 2 HDMI 2 0 port 3 USB 3 2 Gen 2 Type C port with DisplayPort 1 4 Alt Mode 4 USB 3 2 Gen 1 ports 5 Network connector RJ 45 6 Power connector 7 Thunderbolt 4 ports Bottom 1 Service tag label 8 Views of Dell Thunderbolt Dock WD22TB4 ...

Page 9: ...ode to find all relevant drivers For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer For non Dell systems please visit the respective manufacturers support page to find the latest drivers Updating the Dell Thunderbolt Dock WD22TB4 driver set To ensure that the Dock functions correctly it is recommends installing the latest firmware avai...

Page 10: ...hunderbolt systems CAUTION Ensure that the system is connected to a power source while installing the BIOS and drivers 2 Connect the AC adapter to a power outlet Then connect the AC adapter to the 7 4 mm DC in power input on the Dell Thunderbolt Dock WD22TB4 3 Connect the USB Type C connector to the system Update the Dell Thunderbolt Dock firmware from www dell com support drivers 4 Connect multip...

Page 11: ...ows the different video port combinations available to connect multiple displays to the Dell WD22TB4 dock For more details on supported display resolutions please see Display Resolution Setting up your docking station 11 ...

Page 12: ...our Monitors Display bandwidth Display Resolution Table Configuring your Monitors If connecting two displays follow these steps Steps 1 Click the Start button and then select Settings 2 Click System and select Display 7 12 Setup of External Monitors ...

Page 13: ...th higher resolution require more bandwidth DisplayPort High Bit Rate 2 HBR2 is 5 4 Gbps maximum link rate per lane With DP overhead the effective data rate is 4 3 Gbps per lane DisplayPort High Bit Rate 3 HBR3 is 8 1 Gbps maximum link rate per lane With DP overhead the effective data rate is 6 5 Gbps per lane Table 1 Display bandwidth Resolution Minimum bandwidth required 1 x FHD 1920 x 1080 disp...

Page 14: ...FHD 1920 x 1080 60 Hz DP 1 4 DP 1 4 HDMI 2 0 4 x SXGA 1280 x 1024 60 Hz DP 1 4 DP 1 4 MFDP Type C 4 x SXGA 1280 x 1024 60 Hz HBR3 with DSC Display Stream Compression DP 1 4 HDMI 2 0 MFDP Type C 4K 3840 x 2160 60 Hz OR TBT Type C 4K 3840 x 2160 30 Hz DP 1 4 DP 1 4 QHD 2560 x 1440 60 Hz DP 1 4 HDMI 2 0 QHD 2560 x 1440 60 Hz DP 1 4 MFDP Type C QHD 2560 x 1440 60 Hz DP 1 4 DP 1 4 HDMI 2 0 QHD 2560 x 1...

Page 15: ... 4K 3840 x 2160 60 Hz DP 1 4 TBT Type C 1 x 4K 3840 x 2160 60 Hz 1 x QHD 2560 x 1440 60 Hz HDMI 2 0 TBT Type C 1 x 4K 3840 x 2160 60 Hz 1 x QHD 2560 x 1440 60 Hz MFDP Type C TBT Type C 1 x 4K 3840 x 2160 60 Hz 1 x QHD 2560 x 1440 60 Hz DP 1 4 DP 1 4 HDMI 2 0 1 x 4K 3840 x 2160 60 Hz 2 x QHD 2560 x 1440 60 Hz DP 1 4 DP 1 4 MFDP Type C 1 x 4K 3840 x 2160 60 Hz 2 x QHD 2560 x 1440 60 Hz DP 1 4 DP 1 4...

Page 16: ...blement Table 4 Port disablement Ports connected to display Ports disabled Two DisplayPort 1 4 ports rear One HDMI 2 0 port rear One Thunderbolt 4 port rear Second Thunderbolt 4 Type C port supports data only rear Two Thunderbolt 4 Type C port rear Two DisplayPort 1 4 ports rear One HDMI 2 0 port rear One USB 3 2 Gen 2 Type C port with DisplayPort 1 4 Alt Mode Important NOTE HDMI 2 0 and MFDP Mult...

Page 17: ...he Dell Thunderbolt Dock WD22TB4 ships with a serviceable cable module The USB Type C cable module on the docking station can be removed and replaced by following these steps Steps 1 Turn over the docking station 8 Replacing the USB Type C cable module 17 ...

Page 18: ...2 Remove the two M2 5 x 5 screws from the bottom plate of the docking station 18 Replacing the USB Type C cable module ...

Page 19: ...3 Using a plastic scribe gently pull the cable module away from the docking station Replacing the USB Type C cable module 19 ...

Page 20: ...nt cable module out of its packaging 6 Align and place the cable module on to the docking station 7 Slide and push the cable module to connect the cable module to the connectors on the docking station 8 Replace the two M2 5 x 5 screws to the bottom plate of the docking station 20 Replacing the USB Type C cable module ...

Page 21: ...DCS NOTE Before the cable module is replaced on these models the dock firmware must be updated to the latest version available for WD22TB4 at www dell com support If this is not done the docking stations will not function or may run with Thunderbolt 4 capabilities disabled NOTE Once the cable module is replaced the firmware on the docking stations must be updated again to the latest available for ...

Page 22: ...le 1 Dell Dock WD19 2 Dell Dock WD19S 3 Dell Thunderbolt Dock WD19TB 4 Dell Thunderbolt Dock WD19TBS 5 Dell Performance Dock WD19DC 6 Dell Performance Dock WD19DCS WD22TB4 cable module Required Required Dell Thunderbolt Dock WD22TB4 WD22TB4 cable module Not required Not required Dell Thunderbolt Dock WD22TB4 WD19 cable module Not required Not required 22 Replacing the USB Type C cable module ...

Page 23: ...3 2 Gen1 with PowerShare USB Type C ports 1 x USB 3 2 Gen2 Type C 2 x Type C with Thunderbolt 4 port connected to a Thunderbolt 4 host NOTE On non thunderbolt systems the ports function as USB Type C ports 1 x USB 3 2 Gen2 Type C with DisplayPort 1 4 Alt Mode Network Gigabit Ethernet RJ 45 Support Wake On LAN from S0 S3 S4 or S5 sleep state with select Dell systems See platform setup guide for mor...

Page 24: ... and later version Systems management Wireless vPro supported by the notebook tablet or workstation Kernel Direct Memory Access DMA protection MAC address Pass through MAC address NOTE On Dell systems check the BIOS to confirm MAC address pass through support Power adapter specifications Table 7 Power adapter specifications Dell AC Adapter Specifications 180 W Input voltage 100 to 240 VAC Input cu...

Page 25: ...ptions Thunde rbolt Module Base Case Enable externa l USB ports Disable USB4 PCIe Tunneling Dock Overrid e System Dock port power delivery modes Thunde rbolt port LAN Video ports Type C MFDP port Type C USB port Type A USB port 1 Off NA Off Power only Power only Disabled Disabled Disabled Disabled Disabled On USB4 DP USB DP By system setup DP HDMI DP Disabled Disabled 2 On Off Off USB4 DP USB USB4...

Page 26: ...P By system setup DP HDMI DP Disable d Disable d 3 On Off On Off Off USB4 TBT DP USB USB4 TBT DP USB Enabled DP HDMI DP USB USB3 USB2 USB3 USB2 On USB4 TBT DP USB USB4 TBT DP USB By system setup DP HDMI DP USB USB3 USB2 USB3 USB2 4a On Off Off Off Off USB4 TBT DP USB USB4 TBT DP USB Enabled DP HDMI DP USB USB3 USB2 USB3 USB2 On USB4 TBT DP USB USB4 TBT DP USB By system setup DP HDMI DP USB USB3 US...

Page 27: ...ions Thunderbolt Module Downstream port Base Case Extern al USB Thunder bolt Overri de to allow Dell dock System Dock port power delivery modes Type C Thund erbolt port DP USB LAN Video ports Type C MFDP port Type A and Type C USB ports 1 On On N A TBT DP USB Workin g Working Working By system setup Enable d DP USB Enable d 2 On Off On TBT DP USB No functio n Working Working By system setup Enable...

Page 28: ... charge to 35 in 15 minutes Metrics are created for system off given charge time with the system on has varied results Customers must enable ExpressCharge mode in the BIOS or through Dell Power Manager to take advantage of these features Check your Dell Latitude XPS or Precision system for the battery size using the table to determine compatibility Table 15 Dell ExpressCharge compatibility Power D...

Page 29: ...tinued Description Operating Storage CAUTION Operating and storage temperature ranges may differ among components so operating or storing the device outside these ranges may impact the performance of specific components Technical specifications 29 ...

Page 30: ...TB4 admin guide available on www dell com support Download the Dell WD22TB4 dock driver and firmware update from www dell com support Connect the dock to the system and start the tool in administrative mode 1 Wait for all the information to be entered in the various Graphical User Interface GUI panes 2 Update and Exit buttons are displayed in the bottom right corner Click the Update button 10 30 D...

Page 31: ...t l filename Log file verflashexe Display utility version componentsvers Display current version of all dock firmware components For IT professionals and engineers to get more information about the following technical topics see the Dell Docking Station Admin s Guide Step by step standalone DFU Dock Firmware Update and driver update utilities Using DCU Dell Command Update for driver download Dell ...

Page 32: ... Dock asset management locally and remotely through DCM Dell Command Monitor and SCCM System Center Configuration Manager 32 Dell docking station firmware update ...

Page 33: ...approve a Thunderbolt device you may select Always Connect if you do not have any security concerns to always allow the Thunderbolt device connection to your system Or you may select Connect Only Once or Do Not Connect if you do have concerns 5 Why does the hardware installation window show up when I plug in a USB device to the docking stations ports When a new device is plugged in the USB hub dri...

Page 34: ...gher resolutions than what the docking station is able to support Please see the Display Resolution Table for more information on maximum resolution capacity If your monitor is connected to the docking station the video output on your computer may be disabled You can enable the video output using the Intel Graphics Control Panel or refer to the User Guide of your computer If only one monitor is sh...

Page 35: ...ation by disconnecting the Type C cable and then removing the power adapter from the dock Then power on the docking station by connecting the power adapter to the dock before connecting the Type C cable to your computer 5 The High Bandwidth Digital Content Protection HDCP content is not displayed on the attached monitor Dell Dock supports HDCP upto HDCP 2 2 NOTE User s monitor display must support...

Page 36: ...n and the peripherals connected to the docking station do not work in a pre OS environment If the BIOS Setup on your computer has an USB Thunderbolt Configuration page check the following options to enable docking station function in a pre OS environment Enable External USB Port Enable Thunderbolt Boot Support 13 Alert message You have attached an undersized power adapter to your system or Undersi...

Page 37: ...k LED blinks 3 times 19 When WD22TB4 dock is not working even when BIOS firmware and drivers are up to date Check BIOS Firmware Driver is updated If Yes Restart the dock If Yes Re plug the docking AC adapter Restart the dock If Yes Re plug the docking AC adapter Restart the dock If the dock does not respond Enable WD22TB4 display support matrix Restart the dock Troubleshooting the Dell Thunderbolt...

Page 38: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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