Dell Studio XPS 1640, Setup Manual, Page: 46 / 76

If you experience a problem with your Studio
XPS, you can complete the following steps to
diagnose and troubleshoot the problem:
See “Solving Problems” on page
1.
28 for
information and procedures that pertain to
the problem your Studio XPS is experiencing.
See “Dell Diagnostics” on page
2.
36 for
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on
3.
page 48.
Use Dell’s extensive suite of online services
4.
available at Dell Support ( support.dell.com )
for help with installation and troubleshooting
procedures. See “Online Services” on
page 45 for a more extensive list of Dell
Support online.
If the preceding steps have not resolved the
5.
problem, see “Before You Call” on page 48
and then “Contacting Dell” on page 49.
NOTE: Call Dell Support from a telephone
near the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and
follow the directions.
NOTE:
Some of the services mentioned
below are not always available in all
locations outside the continental U.S.
Call your local Dell representative for
information on availability.
Getting Help