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Dell Studio XPS 1640 Setup Manual Download Page 35

Using Support Tools

Dell Support Center

The Dell Support Center helps you find service, 

support, and system-specific information you 

need. For more information about Dell Support 

Center and available support tools, click the 

Services

 tab at 

support.dell.com

.

Click the 

 icon in the taskbar to run the 

application. The home page provides links to 

access:

Self Help (Troubleshooting, Security, System 

• 

Performance, Network/Internet, Backup/ 

Recovery, and Windows Vista)
Alerts (technical support alerts relevant to 

• 

your Studio XPS)

Assistance from Dell (Technical Support with 

• 

DellConnect™, Customer Service, Training 

and Tutorials, How-To Help with Dell on Call, 

and Online Scan with PCCheckUp)
About Your System (System Documentation, 

• 

Warranty Information, System Information, 

Upgrades & Accessories)

The top of the Dell Support Center home page 

displays your computer’s model number along 

with its service tag and express service code.
For more information about the Dell Support 

Center, see the 

Dell Technology Guide

 on your 

hard drive or on the Dell Support website at 

support.dell.com

.

Summary of Contents for Studio XPS 1640

Page 1: ...SETUP GUIDE ...

Page 2: ......

Page 3: ...SETUP GUIDE Model PP35L ...

Page 4: ...is text Dell the DELL logo XPS and DellConnect are trademarks of Dell Inc Intel is a registered trademarks and Core is a trademark of Intel Corporation in U S and other countries Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Bl...

Page 5: ...y Varies by Regions 10 Setting Up the 5 1 Audio Connections 11 Using Your Studio XPS 12 Device Status Lights 12 Right Side Features 14 Left Side Features 18 Media Wireless and Power Controls 21 Computer Base and Keyboard Features 22 Software Features 25 Solving Problems 28 Network Problems 28 Power Problems 29 Memory Problems 30 Lockups and Software Problems 31 Dell Support Center 33 Using Support...

Page 6: ...etting Help 44 Technical Support and Customer Service 45 DellConnect 45 Online Services 45 AutoTech Service 46 Product Information 47 Returning Items for Repair Under Warranty or for Credit 47 Before You Call 48 Contacting Dell 49 Finding More Information and Resources 50 Basic Specifications 52 Index 61 ...

Page 7: ...S and a minimum of 5 1 cm 2 in on all other sides You should never put your Studio XPS in an enclosed space such as a cabinet carrying case or drawer when it is turned on CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage th...

Page 8: ...er works with worldwide electrical outlets However power connectors and power strips vary among countries Using an incompatible cable or incorrectly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage Connecting the Network Cable Optional If you plan to use a wired network connection plug in the network cable Turning on Your Studio XPS ...

Page 9: ... Pressing this button one time turns all of your radios off Pressing it again returns your wireless radios to their respective states they were in before you pressed the button the first time Windows Vista Setup Your Studio XPS is preconfigured with Windows Vista To set up Windows Vista for the first time follow the instructions on the screen These steps are mandatory and may take up to 15 minutes...

Page 10: ... are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions and see Setting Up Your Internet Connection on page 9 Setting Up a Wireless Connection 2 1 3 4 3 I...

Page 11: ...ndows desktop Follow the instructions on the screen to 3 complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the following section NOTE If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service stat...

Page 12: ...on the screen and 5 use the setup information provided by your ISP to complete the setup Setting up the TV Tuner Optional Availability Varies by Regions You can set up the TV Tuner through the Media Center To set up the TV Tuner for the first time Follow this procedure if you are launching the Media Center for the first time Double click on the Media Center icon on the desktop Select Express setup...

Page 13: ...e 5 1 Audio Connections To set up the 5 1 audio connections Click Start Control Panel Additional Options Run IDT Audio Control Panel In the Jacks tab there are three connector icons Follow the instructions to finish the setup Click the microphone icon select 1 Device Rear Speakers and plug your rear speaker cable to the audio in microphone connector Click the middle headphone icon select 2 Device ...

Page 14: ... data A flashing light indicates hard drive activity NOTE To avoid loss of data never turn off the Studio XPS while the hard drive activity light is flashing 2 Bluetooth status light optional Turns on when Bluetooth wireless is enabled To turn on wireless with the computer turned on lightly touch the wireless symbol on the center control cover and then release NOTE Bluetooth wireless technology is...

Page 15: ... Bluetooth Radio 3 WiFi status light Turns on when the internal WLAN is enabled To turn on wireless with the computer turned on lightly touch the wireless symbol on the center control cover and then release 4 WWAN status light Turns on when WWAN is enabled To turn on wireless with the computer turned on lightly touch the wireless symbol on the center control cover and then release ...

Page 16: ...sCard slot Blanks protect unused slots from dust and other particles Save the blank for use when no ExpressCard is installed in the slot blanks from other computers may not fit your computer 2 SD MMC MS Pro xD 8 in 1 Media card reader Provides a fast and convenient way to view and share digital photos music videos and documents stored on the following digital memory cards ...

Page 17: ...sed slots from dust and other particles Save the blank for use when no media card is installed in the slot Blanks from other computers may not fit your computer 3 IEEE 1394 connector Connects to high speed serial multimedia devices such as digital video cameras 4 Optical Drive Plays or burns only standard size and shape 12 cm CDs and DVDs Ensure that the side with print or writing is facing upward...

Page 18: ...ification In such cases turn the computer on to charge the device NOTE If the Studio XPS is turned to powered off or sleep state while the USB device is charging unplug the USB device and plug it in again to continue charging the device NOTE The USB PowerShare will be automatically shut off when only 10 of total battery life remains 6 AC adapter connector Connects to the AC adapter which powers th...

Page 19: ...17 Using Your Studio XPS On AC Adapter Solid white computer is powered on and battery is charged Blinking white computer is in a standby state ...

Page 20: ...r Solid amber battery is low Flashing amber battery is critically low Blinking white computer is in a sleep state On AC Adapter Solid white computer is powered on and battery is charged Blinking white computer is in a standby state 2 Security cable slot Attaches a commercially available antitheft device to the Studio XPS NOTE Before you buy an antitheft device ensure that it works with the securit...

Page 21: ...layPort connector Digital interface standard connector that supports an external DisplayPort monitors and projectors 7 HDMI connector Connects to a TV for both 5 1 audio and video signals NOTE When used with a monitor only the video signal will be read 8 USB connectors 2 Connect to USB devices such as a mouse keyboard printer external drive or MP3 player 9 Audio In Microphone connector Connects to...

Page 22: ...lluminates when the camera is on 4 Camera Built in camera for video capture conferencing and chat The camera may have an advanced facial recognition software based on the selection you made while purchasing your Studio XPS FastAccess Facial Recognition Optional Helps to keep your Studio XPS secure This optional facial recognition software learns and recognizes your face each time you login to your...

Page 23: ...symbol and then release The control s symbol will shine for 2 seconds to confirm your selection then fade away Turn on power or wake up from sleep state Turn on wireless Play the previous track or chapter Stop Play or pause Play the next track or chapter Mute the sound Turn down the volume Turn up the volume Eject the disc ...

Page 24: ...uble click the Dell Touch pad icon in the notification area of your desktop In the Scrolling tab enable or disable scrolling or circular scrolling choose the scroll zone width and scroll speed In the Gestures tab enable or disable the one finger zoom zoom in and out moving the finger upward or downward or the pinch zoom zoom in and out by spreading two fingers or by bringing the two fingers togeth...

Page 25: ...nsumer IR Allows certain software applications to be controlled by the Dell Travel Remote an optional device that can be stored in the ExpressCard slot when not in use Removing and Replacing the Battery CAUTION Using an incompatible battery may increase the risk of fire or explosion This Studio XPS should only use a battery purchased from Dell Do not use batteries from other computers CAUTION Befo...

Page 26: ...ve NOTICE Do not use non standard size or shape discs including mini CDs and mini DVDs as you will damage the drive NOTE Do not move the Studio XPS while playing or recording CDs and DVDs Place the disc in the center of the disc slot with the label facing upwards and gently push the disc into the slot The drive will automatically pull the disc in and begin reading its content ...

Page 27: ...ard drive or on the Dell Support website at support dell com Productivity and Communication You can use your Studio XPS to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images depending on the applications installed in your Studio XPS Check your purchase order for software installed on your Studio XPS After connecting to th...

Page 28: ...ktop You can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessing the Personalize appearance and sounds window To access the display properties window Right click an open area of the desktop 1 Click 2 Personalize to open the Personalize appearance and sounds window and learn more about your customization options Customizing Your Energy Settings Yo...

Page 29: ... system performance Backing Up Your Data It is recommended that you periodically back up files and folders on your Studio XPS To back up files Click 1 Start Control Panel System and Maintenance Welcome Center Transfer files and settings Click 2 Back up files or Back up computer Click 3 Continue on Your User Account Control dialog box and follow the instructions in the Back up Files wizard ...

Page 30: ...been unintentionally pressed deactivating your wireless connections To turn on wireless with the computer turned on lightly touch the wireless symbol on the center control cover and then release You can manage the Wireless LAN using Dell Wireless WLAN Card Utility from your taskbar You can also use Windows Wireless Network Connections accessed from Control Panel to manage Wireless LAN Interference...

Page 31: ... not provide status for wireless connections Power Problems The power battery lights on the hinges indicate the following On Battery Power Solid white computer is running on battery power Solid amber battery is low Flashing amber battery is critically low On AC Adapter Solid white computer is powered on and battery is charged Blinking white computer is in a standby state If the power light is off ...

Page 32: ...omputer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are power keyboard and mouse extension cables too many devices connected to a power strip multiple power strips connected to the same electrical outlet Memory Problems If you experience memory problems Check if the memory module is compatible with your Studio XPS Your ...

Page 33: ...If the computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown Turn your Studio XPS off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8 to 10 seconds until your Studio XPS turns off and then restart your Studio XPS If a program is designed for an earlier Microsof...

Page 34: ... files or programs and shut down your Studio XPS through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your Studio XPS Ensure that your Studio XPS meets the minimum hardware requirements needed to run the software See the software documentation for inf...

Page 35: ...covery and Windows Vista Alerts technical support alerts relevant to your Studio XPS Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays your...

Page 36: ... failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 49 for assistance CMOS checksum error Possible motherboard failure or RTC battery low Replace the battery See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 49 for assistance CPU fan failure CPU fan has failed Replace the CPU fan See the Ser...

Page 37: ...over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out o...

Page 38: ...y not ship with your computer Review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active See the System Setup section in Dell Technology Guide Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located o...

Page 39: ...Dell Diagnostics 4 from the diagnostics utility partition on your hard drive Starting Dell Diagnostics From the Drivers and Utilities Disc Insert the 1 Drivers and Utilities disc Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut ...

Page 40: ... press Enter Type 1 to start the CD menu and press 5 Enter to proceed Select 6 Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics 7 Main Menu appears select the test you want to run ...

Page 41: ...e it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which allows you to return your Studio XPS to an earlier operating state without affecting data files if changes to the har...

Page 42: ...ams Do not alter open or delete any files or programs until the system restoration is complete Click 1 Start In the 2 Start Search box type System Restore and press Enter Click 3 Undo my last restoration and click Next Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received yo...

Page 43: ...ess the recovery options log on as a 5 local user To access the command prompt type administrator in the User name field then click OK Click 6 Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTICE If...

Page 44: ...m then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Restoring Your Operating System on page 39 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Wind...

Page 45: ...s Restart your Studio XPS 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your Studio XPS and try again NOTE The next steps change the boot sequence for one time only On the next start up your Studio XPS boots according to the devices specified in the sys...

Page 46: ... If the preceding steps have not resolved the 5 problem see Before You Call on page 48 and then Contacting Dell on page 49 NOTE Call Dell Support from a telephone near the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express ...

Page 47: ...sociate to access your Studio XPS through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only ww...

Page 48: ... their portable and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For instructions on accessing the telephone number to call your region see Contacting Dell on page 49 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the au...

Page 49: ... see Contacting Dell on page 49 Include a copy of the invoice and a letter 3 describing the reason for the return Include a copy of the Diagnostics Checklist 4 see Diagnostic Checklist on page 48 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 36 Include any accessories that belong with 5 the item s being returned power ca...

Page 50: ...s possible only at the computer itself Ensure that the Studio XPS documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network ...

Page 51: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your country or region in the 2 Choose A Country Region drop down menu at the bottom of the page Click 3 Contact Us on the left side of the page Select the appropriate service...

Page 52: ...t website at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide installed on your hard drive upgrade your Studio XPS with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at support dell com NOTE In some countr...

Page 53: ... at www dell regulatory_compliance find your Service tag Express Service Code You must use the service tag to identify your Studio XPS on support dell com or to contact technical support the back or bottom of your Studio XPS find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate informa...

Page 54: ...rding the configuration of your Studio XPS click Start Help and Support and select the option to view information about your Studio XPS Processor Type Intel Core 2 Duo L2 cache 2 MB 3 MB or 6 MB External bus frequency 800 1066 MHz ExpressCard ExpressCard controller Intel ICH9M ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard 34 34 mm ExpressCard 54 54 mm 1 5 V and 3 3 V...

Page 55: ...ading your memory see the Service Manual on the Dell Support website at support dell com Computer Information System Chipset Intel PM45 Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 16 MB Graphics bus PCI E X16 PCI Bus 32 bits Communications Modem type External V 92 56K USB Modem Optional Modem controller Hardware Modem Modem inte...

Page 56: ... Video Video type integrated on system board Video controller ATI Mobility Radeon HD 3670 Video Video memory 512 MB dedicated GDDR3 memory LCD interface Low Voltage Differential Signaling LVDS External display support VGA HDMI 1 2 DisplayPort Audio Audio type 5 1 channel Dolby Digital High Definition Audio Audio controller IDT 92HD73C HDA Codec Stereo conversion 24 bit analog to digital and digita...

Page 57: ...amplifier 2 watt per channel with 3 watt subwoofer Volume controls program menus media control buttons Audio microphone connector two stereo headphone speakers connectors Ports and Connectors IEEE 1394a 4 pin serial connector Network adapter RJ 45 port 10 100 1000 USB two 4 pin USB 2 0 compliant connectors eSATA one 4 pin eSATA USB combo connector Video 15 hole connector HDMI 19 pin DisplayPort 20...

Page 58: ... in Maximum resolution 1366 x 768 WLED 1920 x 1080 RGBLED Refresh rate 60 Hz Operating angle 0 closed to 140 Luminance with ETED 270 cd m typical 225 cd m minimum Display Viewing Angles Horizontal 55 WLED min 65 RGBLED min Vertical 45 WLED RGBLED min Pixel pitch 0 2588 mm WLED 0 1840 mm RGBLED Controls brightness can be controlled through keyboard shortcuts see Dell Technology Guide for more infor...

Page 59: ...00x1200 640x480 at 30fps Diagonal viewing angle 66 X Y position resolution graphics table mode 240 cpi Camera Size Width 61 9 mm 2 43 in sensor active area Height 39 04 mm 1 53 in rectangle Battery Type 6 cell 9 cell smart lithium ion Depth 52 3 mm 2 06 in 6 9 cell Height 21 95 mm 0 86 in 6 cell 41 54 mm 1 63 in 9 cell Width 204 1 mm 8 03 in 6 cell 292 7 mm 11 52 in 9 cell ...

Page 60: ...ng conditions and can be significantly reduced under certain power intensive conditions See Dell Technology Guide for more information Life span approximate 300 discharge charge cycles Battery Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5A Input frequency 50 60 Hz Output power...

Page 61: ... inches 90 W Height 16 mm 0 62 in Width 70 mm 2 75 in Depth 147 mm 5 7 in AC Adapter Weight without AC power cord 65 W 0 26 kg 0 6 lb 90 W 0 345 kg 0 76 lb Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F Physical Height 24 09 mm to 33 95 mm 0 94 in to 1 33 in Width 384 9 mm 15 15 in Depth 254 59 mm 10 02 in Weight with 6 cell battery Configurable to less than 2 94 ...

Page 62: ...m vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Computer Environment Maximum shock measured with hard drive in head pared position and a 2 ms half sine pulse Operating 110 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defi...

Page 63: ... creating 26 chipset 53 computer capabilities 25 computer setting up 5 connect ing to the Internet 8 conserving energy 26 Contacting Dell online 49 customer service 45 customizing your desktop 26 your energy settings 26 D damage avoiding 5 data backing up 27 DellConnect 45 Dell Diagnostics 36 Dell Factory Image Restore 39 Dell Support Center 33 Index ...

Page 64: ...4 discs ejecting 25 using 24 DisplayPort connector 19 drivers and downloads 51 DVDs playing and creating 26 E email addresses for technical support 46 energy conserving 26 expansion bus 53 F facial recognition 20 finding more information 50 FTP login anonymous 46 H hardware problems diagnosing 36 Hardware Troubleshooter 35 help getting assistance and support 44 ...

Page 65: ... strips using 6 problems solving 28 processor 52 products information and purchasing 47 R reinstalling Windows 39 resources finding more 50 restoring factory image 40 S setup before you begin 5 shipping products for return or repair 47 software features 25 software problems 31 solving problems 28 specifications 52 support email addresses 46 support sites worldwide 45 ...

Page 66: ...hnical support 45 U USB PowerShare 16 V ventilation ensuring 5 W warranty returns 47 Windows reinstalling 39 Windows Vista 7 Program Compatibility Wizard 31 reinstalling 43 setup 7 wired network network cable connecting 6 wireless network connection 28 ...

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