Dell Studio XPS 1340 Setup Manual Download Page 38

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Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 31 and run the

Dell Diagnostics before you contact Dell for

technical assistance.
It is recommended that you print this procedure

before you begin.

NOTE:

Dell Diagnostics works only on Dell

computers.

Starting Dell Diagnostics

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Hold down the <Fn> key while pressing the

power button to turn on the computer.

Follow the on-screen instructions.

NOTE:

If your computer cannot display

a screen image, running the diagnostics will

start testing the display. The diagnostics

beeps while testing the display. If the display

still does not show anything, try connecting

an external monitor or contact Dell, see

“Contacting Dell” on page 47.

Summary of Contents for Studio XPS 1340

Page 1: ...SETUP GUIDE ...

Page 2: ......

Page 3: ... SETUP GUIDE Model PP17S ...

Page 4: ...ext Dell the DELL logo XPS and DellConnect are trademarks of Dell Inc Intel is a registered trademark and Core is a trademark of Intel Corporation in the United States and other countries Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark ...

Page 5: ...tions 12 Removing and Replacing the Battery 13 Using Your Studio XPS 14 Device Status Lights 14 Right Side Features 16 Left Side Features 20 Display Features 22 Media Wireless and Power Controls 23 Computer Base and Keyboard Features 24 Optional Graphics Processor Feature 26 Software Features 26 Solving Problems 29 Network Problems 29 Power Problems 30 Memory Problems 31 Lockups and Software Probl...

Page 6: ...g System Reinstallation 40 Getting Help 42 Technical Support and Customer Service 43 DellConnect 43 Online Services 43 AutoTech Service 44 Product Information 45 Returning Items for Repair Under Warranty or for Credit 45 Before You Call 46 Contacting Dell 47 Finding More Information and Resources 48 Basic Specifications 50 Index 59 ...

Page 7: ...n and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 in at the back of the computer and a minimum of 5 1 cm 2 in on all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is turned on NOTICE Placing or stacking heavy or sha...

Page 8: ...en plug it into a wall outlet or surge protector CAUTION The AC adapter works with worldwide power outlets However power connectors and power strips vary among countries Using an incompatible cable or incorrectly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage ...

Page 9: ...hen release This control allows you to quickly turn off all your wireless radios Bluetooth WiFi and WWAN such as when you are asked to disable all wireless radios on an airplane flight Gently touching this control once turns off all wireless radios Gently touching this control again returns your wireless radios to their respective states they were in before you turned them off ...

Page 10: ...8 Setting Up Your Studio XPS Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable ...

Page 11: ...9 Setting Up Your Studio XPS Laptop Press the Power Control ...

Page 12: ...cting to the Internet Optional NOTE Internet Service Providers ISPs and ISP offerings vary by country To connect to the Internet you need a network connection or an external modem and an ISP NOTE If an external USB modem is not a part of your original order you can purchase one from the Dell website at www dell com Setting Up a Wired Internet Connection If you are using a dial up connection connec...

Page 13: ...exit any 1 open programs Double click the ISP icon on the Microsoft 2 Windows desktop Follow the instructions on the screen to 3 complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the following section NOTE If you cannot connect to the Internet but have successfully connected in the past the IS...

Page 14: ...complete the setup Setting Up 5 1 Audio Connections To set up 5 1 audio connections Click Start Control Panel Additional Options Run IDT Audio Control Panel In the Jacks tab there are three connector icons Follow the instructions to finish the setup Click the microphone icon select 1 Device Rear Speakers and plug your rear speaker cable to the audio in microphone connector Click the middle headpho...

Page 15: ...sed from Dell Do not use batteries from other computers CAUTION Before removing the battery shut down the computer and remove external cables including the AC adapter To remove the battery Shut down the computer and turn it over 1 Slide the battery release latch to the unlock 2 position Slide the battery out 3 To replace the battery slide the battery into the bay until the battery clicks into plac...

Page 16: ...14 Your computer has several indicators controls buttons and features that provide information at a glance and time saving shortcuts for common tasks Device Status Lights Using Your Studio XPS 1 2 3 4 ...

Page 17: ...uetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature You may turn off the Bluetooth wireless function by either gently touching the wireless control or by right clicking the Bluetooth icon in the notification area of your taskbar and clicking Disable Bluetooth radio 3 WiFi status light Turns on when wireless networking is enabled Use the wi...

Page 18: ...16 Using Your Studio XPS Right Side Features 1 2 3 4 5 6 7 ...

Page 19: ...y in dark environments by illuminating characters on all the keys For more information see the Dell Technology Guide 4 Optical drive Can either play read or write to standard size and shape 12 cm CDs and DVDs Ensure that the side with print or writing is facing upward when inserting discs NOTICE Do not use non standard size or shape discs including mini CDs and mini DVDs as you will damage the dri...

Page 20: ...evice NOTE If the computer is powered off or turned to sleep state while the USB device is charging unplug the USB device and plug it in again to continue charging the device NOTE The USB PowerShare automatically shuts off when only 10 of the total battery life remains 6 AC adapter connector Connects to the AC adapter which powers the computer and charges the battery 7 Power light Illuminates when...

Page 21: ...move the computer while playing or recording CDs and DVDs Place the disc in the center of the disc slot with the label facing upwards and gently push the disc into the slot The drive will automatically pull the disc in and begin reading its content To eject a disc from the drive gently touch the eject control The control will flash to confirm for a few seconds before ejecting the disc ...

Page 22: ...20 Using Your Studio XPS Left Side Features 1 2 3 4 5 6 7 NOTE Do not connect devices to the DisplayPort connector and HDMI connector at the same time ...

Page 23: ...itheft device to the computer NOTE Before you buy an antitheft device ensure that it works with the security cable slot 3 VGA connector Connects to a monitor or projector 4 Network connector Connects your computer to a network or broadband device if you are using a cabled network signal 5 USB connector Connects USB devices such as a mouse keyboard printer external drive or MP3 player 6 DisplayPort...

Page 24: ...rencing and voice recording 3 Camera activity indicator Light that indicates when the camera is on and off 4 Camera Built in camera for video capture conferencing and chat The camera utilizes advanced facial recognition software to keep your computer secure This software learns your face and recognizes each time you login to your computer minimizing the need to manually login using passwords For m...

Page 25: ...n and then release The control s icon lights up for 2 seconds to confirm your selection and then fades away Turn on power or wake up from sleep state Play the next track or chapter Turn on off wireless Mute the volume Play the previous track or chapter Turn down the volume Stop Turn up the volume Play or pause Eject the disc ...

Page 26: ...24 Using Your Studio XPS Computer Base and Keyboard Features 6 5 4 3 2 1 ...

Page 27: ...al photos music videos and documents stored on the following digital memory cards S ecure Digital SD memory card Secure Digital Input Output SDIO card Multi Media Card MMC Memory Stick Memory Stick PRO xD Picture Card Hi Speed SD Hi Density SD 4 Audio out headphone connectors 2 Connects one or two pairs of headphones or sends audio to a powered speaker or sound system The audio signal is the same ...

Page 28: ...r zoom zoom in and out moving the finger upward or downward or the pinch zoom zoom in and out by spreading two fingers or by bringing two fingers together Optional Graphics Processor Feature Your computer features the revolutionary Hybrid SLI technology Hybrid SLI allows the central processor and graphics processor to work together and boost graphical performance Software Features NOTE For more in...

Page 29: ...ucts such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Customizing the Desktop You can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessing the Personalize appearance and sounds window To access the display properties window Right click an open area of the de...

Page 30: ...f system performance on your computer by adapting processor speed to your activity and by maximizing system performance Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files Click 1 Start Control Panel System and Maintenance Welcome Center Transfer files and settings Click 2 Back up files or Back up computer Click 3 Continue on You...

Page 31: ...ve been unintentionally touched deactivating your wireless radios To turn on wireless again with the computer turned on gently touch the wireless control on the center control cover and then release You can manage the Wireless LAN using Intel PROSet from your taskbar You can also use Windows Wireless Network Connections accessed from the Control Panel to manage Wireless LAN Interference may be blo...

Page 32: ...ble connection The link integrity light does not provide status for wireless connections Power Problems If the power light is off The computer is either turned off or is not receiving power Remove the AC adapter and try turning on the computer with the battery Remove the battery and try turning on the computer with the AC adapter Check both ends of the AC adapter cable connections Ensure that the ...

Page 33: ...ee the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory Lockups and Software Problems If a program stops responding End the program Press Ctrl Shift Esc simultaneously 1 Click the 2 Applications tab Select the program that is no longer 3 responding Click 4 End Task If the computer stops responding NOTICE You m...

Page 34: ...e and close any open files or programs and shut down your computer using the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documenta...

Page 35: ...up Recovery and Windows Vista Alerts Technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays ...

Page 36: ...e boot routine some consecutive number of times for the same error see Contacting Dell on page 47 for assistance CMOS checksum error Possible system board failure or real time clock RTC battery low Replace the battery See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 47 for assistance CPU fan failure CPU fan has failed Replace the CPU fan See the...

Page 37: ...rd Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T Self Monitoring Analysis and Reporting Technology error possible hard disk drive failure This feature can be enabled or disabled in the BIOS setup See Cont...

Page 38: ... Diagnostics is located on a hidden diagnostic utility partition on your hard drive Ensure that the computer is connected to an 1 electrical outlet that is known to be working properly Hold down the Fn key while pressing the 2 power button to turn on the computer Follow the on screen instructions 3 NOTE If your computer cannot display a screen image running the diagnostics will start testing the d...

Page 39: ...estore only if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem System Restore The Windows operating systems provide a...

Page 40: ... on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Click 1 Start In the 2 Start Search box type System Restore and ...

Page 41: ...mputer 1 When the Dell logo appears press F8 2 several times to access the Vista Advanced Boot Options window Select 3 Repair Your Computer The System Recovery Options window appears Select a keyboard layout and click 4 Next To access the recovery options log on as a 5 local user To access the command prompt type administrator in the User name field then click OK Click 6 Dell Factory Image Restore...

Page 42: ...rating state it was in before you installed the new device driver See System Restore on page 37 NOTICE Before installing the operating system back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items Dell Operating System media Dell Drivers and Uti...

Page 43: ... Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup...

Page 44: ...st of Dell Support online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 47 NOTE Call Dell Support from a telephone near the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Cod...

Page 45: ...ssociate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www...

Page 46: ...u call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For instructions on accessing the telephone number to call for your region see Contacting Dell on page 47 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording ...

Page 47: ...a copy of the invoice and a letter 3 describing the reason for the return Include a copy of the Diagnostics Checklist 4 see Diagnostic Checklist on page 46 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 36 Include any accessories that belong with 5 the item s being returned power cables software guides and so on if the re...

Page 48: ...e asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer s documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag barcode on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by ...

Page 49: ...invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your country or region in the 2 Choose A Country Region drop down menu at t...

Page 50: ...upport website at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide installed on your hard drive upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at support dell com NOTE In some cou...

Page 51: ...m of your computer or on the Dell Support Center welcome page find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users the Dell Suppor...

Page 52: ...NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Type L2 cache Intel Core 2Duo 3 MB 6 MB External bus frequency 1066 MHz ExpressCard ExpressCard controller GeForce 9400M G ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard...

Page 53: ...n upgrading your memory see the Service Manual on the Dell Support website at support dell com Computer Information System Chipset GeForce 9400M G Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 16 Mbit Graphics bus PCI E X16 PCI Bus 32 bits Communications Modem type External V 92 56 K USB Modem Modem controller Hardware Modem Modem...

Page 54: ...less technology Video Discrete Video type integrated on system board Video controller GeForce 9500M GeForce 9400M G GeForce 9200M GS Video Video memory 256 MB dedicated memory UMA Video type integrated on system board video controller GeForce 9400M G video memory based on system memory LCD interface LVDS Display support VGA HDMI and DisplayPort Audio Audio type 5 1 channel High Definition Audio Au...

Page 55: ...er two 4 ohm speakers Internal speaker amplifier 2 watt per channel Volume controls program menus media control buttons Ports and Connectors IEEE 1394a 4 pin serial connector Mini Card two Type IIIA Mini Card slots one half size Mini Card slot Network adapter RJ 45 port 10 100 1000 USB one 4 pin USB 2 0 compliant connector eSATA one 4 pin eSATA USB combo connector Video 15 hole connector HDMI 19 p...

Page 56: ...0 closed to 140 Luminance 225 min 270 typ cd m LED 5 point avg 180 min 198 typ cd m CCFL 5 point avg Display Viewing Angles Horizontal 40 CCFL min 50 LED min Vertical 15 30 CCFL min 40 50 LED min Pixel pitch 0 2235 mm Controls brightness can be controlled through keyboard shortcuts see the Dell Technology Guide for more information Keyboard Backlit Number of keys 86 103 U S and Canada 87 104 Europ...

Page 57: ...pi Size Width 61 9 mm 2 43 in sensor active area Height 39 04 mm 1 53 in rectangle Battery Type 6 cell 9 cell smart lithium ion Depth 50 39 mm 1 98 inches 6 9 cell Height 26 3 mm 0 8 in 6 cell 41 9 mm 1 6 in 9 cell Width 204 9 mm 8 03 in 6 cell 259 3 mm 10 2 in 9 cell Weight 0 33 kg 0 7 lb 6 cell 0 48 kg 1 06 lb 9 cell Voltage 11 1 VDC Charge time when the computer is off approximate 4 hours ...

Page 58: ...00 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output power 65 W or 90 W Ouput current 90 W 5 62 A peak for 4 second pulse 4 62 A continuous Ouput current 65 W 4 34 A peak for 4 second pulse 3 34 A continuous Rated output vo...

Page 59: ...62 in Width 70 mm 2 75 in Depth 147 mm 5 7 in Weight without cables 0 345 kg 0 76 lb AC Adapter Temperature ranges Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 22 5 mm to 37 2 mm 0 88 in to 1 46 in Width 319 3 mm 12 57 in Depth 236 15 mm 9 29 in Weight with 6 cell battery Configurable to less than 2 2 kg 4 9 lb ...

Page 60: ... vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Computer Environment Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defi...

Page 61: ...mputer setting up 5 computer stand 5 connect ing to the Internet 10 conserving energy 27 contacting Dell online 47 customer service 43 customizing your desktop 27 your energy settings 27 D damage avoiding 5 data backing up 28 DellConnect 43 Dell Diagnostics 36 Dell Factory Image Restore 37 Dell Support Center 33 Dell support website 49 Index ...

Page 62: ...downloads 49 DVDs playing and creating 27 E email addresses for technical support 44 energy conserving 27 expansion bus 51 F finding more information 48 FTP login anonymous 44 H hardware problems diagnosing 35 Hardware Troubleshooter 35 horizontal and vertical stand options 5 I installing the stand 5 internet connection 10 ISP Internet Service Provider 10 M memory support 50 51 ...

Page 63: ...ducts information and purchasing 45 R reinstalling Windows 37 resources finding more 48 restoring factory image 38 S setup before you begin 5 shipping products for return or repair 45 software features 26 specifications 50 support email addresses 44 support sites worldwide 43 system messages 34 system restore 37 T technical support 43 V ventilation ensuring 5 ...

Page 64: ...62 Index W warranty returns 45 Windows reinstalling 37 Windows Vista 10 reinstalling 41 setup 10 wired network network cable connecting 8 wireless network connection 29 ...

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