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Troubleshooting
Specific
Symptoms
What You
Experience
Possible Solutions
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
•
Due to different video formats (aspect ratio) of DVDs,
the monitor may display in full screen.
•
Run the built-in diagnostics.
Mobile High-Definition Link (MHL) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
MHL interface is
not working
Cannot see MHL
device image
shown on the
monitor
•
Ensure your MHL cable and MHL device are MHL
certified.
•
Check your MHL device is turned on.
•
Check your MHL device is not in standby mode.
•
Check physical MHL cable connection is corresponding
to input source selected on OSD Menu: HDMI (MHL) 1/
HDMI (MHL) 2.
•
Wait for 30 seconds after connecting MHL cable as
some MHL devices require longer recovery time.
Speakers Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
No sound coming
from the speakers
Cannot hear any
sound
•
Turn off the monitor, disconnect the monitor power
cord, reconnect it, and then turn on the monitor.
•
Check the audio cable connection is connected
correctly to the computer audio line out port.
•
Unplug the headphone jack from the headphone port.
•
Reset the monitor to factory settings.
