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Dell SE2422HM, User Manual

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Dell SE2422HM User Manual Download Page 64

64

        |       Troubleshooting

3. 

Select the built-in diagnostics 

 option. A gray screen appears. 

4.  Carefully inspect the screen for abnormalities.

5. 

Press 

button 1

 on the front panel again. The color of the screen changes to 

red.

6. 

Inspect the display for any abnormalities.

7. 

Repeat steps 5 to 6 to inspect the display when it changes to green, blue, 

black, white, and text screens.

The test is complete when the text screen appears. To exit, press 

button 1

 again. 

If you do not detect any screen abnormalities during the built-in diagnostic tool, the 
monitor is functioning properly. Check the video card and computer for any possible 
issues.

Summary of Contents for SE2422HM

Page 1: ...Model SE2422HR SE2422HM Regulatory model SE2422HRt SE2422HMt Dell 24 Monitor SE2422HR SE2422HM User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 07 Rev A00 ...

Page 3: ...ctrical specifications 17 Physical characteristics 18 Environmental characteristics 19 Pin assignments 20 Plug and Play 23 LCD monitor quality and pixel policy 23 Ergonomics 24 Handling and moving your display 26 Maintenance guidelines 27 Cleaning your monitor 27 Setting up the monitor 28 Connecting the stand 28 Using the tilt 31 Connecting your monitor 32 Organising your cables 33 Securing your m...

Page 4: ...utton 42 Using the On Screen Display OSD menu 43 Accessing the menu system 43 OSD warning messages 57 Setting the maximum resolution 61 Troubleshooting 62 Self test 62 Built in diagnostics 63 Common problems 65 Product specific problems 68 Appendix 69 FCC Notices U S only and Other Regulatory Information69 Contacting Dell 69 EU product database for energy label and product information sheet 69 ...

Page 5: ...ith the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period of time To avoid...

Page 6: ...may not ship with your monitor Your monitor ships with the components shown in the table below If any component is missing contact Dell technical support for assistance For more information on contacting Dell See Contacting Dell Display Stand riser Stand base VESA cover Power cable varies by country ...

Page 7: ...About your monitor 7 HDMI cable SE2422HR only VGA cable SE2422HM only Quick Setup Guide Safety Environmental and Regulatory Information ...

Page 8: ...on VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your computer On Screen Display OSD adjustments for ease of set up and screen optimization Power and OSD buttons lock Security lock slot Stand lock 0 3 W in Standby mode TÜV certified ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to help optimize eye ...

Page 9: ... view 2 1 Label Description Use 1 Function buttons For more information see Operating the monitor 2 Power LED indicator Solid white light indicates the monitor is turned on and functioning normally Blinking white light indicates the monitor is in Standby mode ...

Page 10: ...ases stand from the monitor 4 Barcode serial number and Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information Refer to this label if you need to contact Dell for technical support 5 VESA cover The two endpoints on the front of the VESA cover are aligned with the...

Page 11: ...view 1 2 3 4 SE2422HR Label Description Use 1 Security lock slot Secures monitor with security cable lock sold separately 2 Power connector Connect the power cable 3 HDMI port Connect the HDMI cable 4 VGA port Connect the VGA cable ...

Page 12: ...1 2 3 4 SE2422HM Label Description Use 1 Security lock slot Secures monitor with security cable lock sold separately 2 Power connector Connect the power cable 3 DVI port Connect the DVI cable 4 VGA port Connect the VGA cable ...

Page 13: ...al Vertical 178 typical Brightness 250 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare with 3H hardness Backlight LED edgelight system Response Time Gray to Gray 8 ms Normal mode 5 ms Fast mode 4 ms Extreme mode NOTE In Extreme mode slight artifacts may be encountered due to overdriving for fast speed and responsiveness Use Normal Fast Extreme mode for optimal front...

Page 14: ...and other key features Security Security lock slot cable lock sold separately At panel native only under Custom Mode preset Resolution specifications Model SE2422HR SE2422HM Description HDMI VGA DVI VGA Maximum preset resolution 1920x1080 75Hz HDMI 1920x1080 60Hz VGA 1920x1080 60Hz Horizontal scan range 30 to 83 kHz Vertical scan range 48 to 75 Hz Video display capabilities SE2422HR HDMI mode SE24...

Page 15: ...ntal Vertical 720 x 400 31 47 70 08 28 32 640 x 480 31 47 59 94 25 18 640 x 480 37 50 75 31 50 800 x 600 37 88 60 317 40 800 x 600 46 88 75 49 50 1024 x 768 48 36 60 65 1024 x 768 60 02 75 029 78 75 1152 x 864 67 50 75 108 1280 x 1024 64 60 02 108 1280 x 1024 80 75 02 135 1600 x 900 60 60 108 1920 x 1080 67 50 60 148 50 1920 x 1080 83 89 75 174 50 ...

Page 16: ...al 720 x 400 31 47 70 08 28 32 640 x 480 31 47 59 94 25 18 640 x 480 37 50 75 31 50 800 x 600 37 88 60 317 40 800 x 600 46 88 75 49 50 1024 x 768 48 36 60 65 1024 x 768 60 02 75 029 78 75 1152 x 864 67 50 75 108 1280 x 800 49 70 59 81 83 50 1280 x 1024 64 60 02 108 1280 x 1024 80 75 02 135 1600 x 900 60 60 108 1920 x 1080 67 50 60 148 50 ...

Page 17: ... W Off Mode 1 0 3 W Standby mode 1 14 1 W On Mode 1 24 W Max 2 13 65 W Pon 3 42 76 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method CAUTION This document is informational only and re...

Page 18: ...m 21 76 in Depth 178 81 mm 7 04 in Dimensions without stand Height 331 61 mm 13 06 in Width 552 64 mm 21 76 in Depth 49 69 mm 1 96 in Stand dimensions Height 173 93 mm 6 85 in Width 240 42 mm 9 47 in Depth 178 81 mm 7 04 in Weight Weight with packaging 5 23 kg 11 53 lb Weight with stand assembly and cables 3 77 kg 8 31 lb Weight without stand assembly For wall mount or VESA mount considerations no...

Page 19: ...e panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating non condensing 20 to 90 Non operating non condensing Storage 5 to 90 Shipping 5 to 90 Altitude Operating maximum 5000 m 16 404 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 81 89 BTU hour maximum 48 11 BTU hour on mode ...

Page 20: ...nts VGA connector Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 21: ...nnected signal cable 1 TMDS DATA 2 11 TMDS CLOCK SHIELD 2 TMDS DATA 2 SHIELD 12 TMDS CLOCK 3 TMDS DATA 2 13 CEC 4 TMDS DATA 1 14 Reserved N C on device 5 TMDS DATA 1 SHIELD 15 DDC CLOCK SCL 6 TMDS DATA 1 16 DDC DATA SDA 7 TMDS DATA 0 17 DDC CEC Ground 8 TMDS DATA 0 SHIELD 18 5 V POWER 9 TMDS DATA 0 19 HOT PLUG DETECT 10 TMDS CLOCK ...

Page 22: ... 4 Shield 4 TMDS Data 4 5 TMDS Data 4 6 DDC Clock 7 DDC Data 8 Analog Vertical Sync 9 TMDS Data 1 10 TMDS Data 1 11 TMDS Data 1 3 Shield 12 TMDS Data 3 13 TMDS Data 3 14 5V Power 15 Ground 16 Hot Plug Detect 17 TMDS Data 0 18 TMDS Data 0 19 TMDS Data 0 5 Shield 20 TMDS Data 5 21 TMDS Data 5 22 TMDS Clock Shield 23 TMDS Clock 24 TMDS Clock ...

Page 23: ...monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is common for one or more pixels to become fixed in an unchanging state This is hard to notice and will not affect the display qu...

Page 24: ... stretches to relieve tension in the neck arm back shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflectio...

Page 25: ... of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned in front of the user feet flat on the floor wrists relaxed and flat ...

Page 26: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Page 27: ...ing cleaning or handling your monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as a darker colored monitor will show white scuff marks if scratched To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not...

Page 28: ...he stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the setup instructions that were included with the stand CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 2 1 1 Align the tabs on the stand base with the slots on the stand riser 2 Insert the stand riser on...

Page 29: ... 3 Align the tabs on the stand riser bracket with the grooves at the back of the monitor 4 Insert the stand riser bracket into monitor groove until it snaps into place 5 Open the monitor protective cover and install the VESA cover ...

Page 30: ...UTION Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 6 Hold the stand riser and lift the monitor carefully then place it on a clean and flat surface 7 Lift the protective cover from the monitor ...

Page 31: ... for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 21 ...

Page 32: ...ructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the HDMI VGA DVI cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer Connecting the VGA cable Connecting the HDMI cable SE2422HR only HDMI HDMI ...

Page 33: ...Connecting the DVI cable SE2422HM only DVI DVI Organising your cables After connecting all necessary cables to your monitor and computer see Connecting your monitor for cable attachment organise all cables as shown in the image ...

Page 34: ...ext to the power connector on the I O panel See bottom view for location of security lock slot For more information about using the Kensington lock sold separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington lock NOTE The image is for the purpose of illustration only Appearance of the lock may vary ...

Page 35: ...ur monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place a flat cushion or a sitting mat near the edge of a table and place the monitor on it with the display facing down 2 Press the stand down to access to the stand release button 3 Use a long screwdriver to press the release latc...

Page 36: ...1 Place a flat cushion or a sitting mat near the edge of a table and place the monitor on it with the display facing down 2 Remove the stand 3 Using a Phillips crosshead screwdriver remove the four screws that secure the back panel to the main chassis 4 Connect the mounting bracket from the wall mounting kit to the monitor 5 Follow the instructions that shipped with the wall mounting kit and mount...

Page 37: ... the button to turn on the monitor Using the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the specifications of the image being displayed When using the control buttons an On Screen Display OSD menu appears on the screen 1 2 3 4 5 ...

Page 38: ...to the Brightness Contrast adjustment sliders 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the menu system 4 Exit Use this button to return to the main menu or exit the OSD main menu 5 Power Button with power status light To turn the monitor on or off Solid white light indicates the monitor is turned on and functioning normally Blinking whit...

Page 39: ... Brightness Contrast Auto Adjust Input Source Color Display Menu Others Personalize Power Button Language Transparency Timer Menu Power Buttons Disable Lock Reset Menu Menu Buttons 2 The following message appears Dell 24 Monitor Are you sure you want to lock the Power Buttons To unlock the Buttons refer to the User s Guide Yes No SE2422HR SE2422HM 3 Select Yes to lock buttons Once locked pressing ...

Page 40: ...for four seconds a menu appears on the screen Dell 24 Monitor Select Option 2 Select one of the following options Options Description 1 Menu Buttons lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Buttons lock Use this option to lock OSD menu and pow...

Page 41: ...es the options to unlock the front panel control buttons Dell 24 Monitor Select Option Dell 24 Monitor Select Option Dell 24 Monitor Select Option Options Description 1 Menu Buttons unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power Buttons unlock Use this option to unlock OSD menu and power butto...

Page 42: ...t the image settings 2 3 4 1 Front Panel Button Description 1 Up Use the Up button to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to return to the previous menu ...

Page 43: ...uto Adjust Input Source Color Display Personalize Menu Others Brightness Contrast 75 75 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the ...

Page 44: ...rightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Press the button to increase brightness Press the button to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 NOTE Contrast adjusts the difference b...

Page 45: ...her tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display menu Dell 24 Monitor Auto Adjust Input Source Color Display Personalize Menu Others Brightness Contrast Press to adjust the screen automatically The following dialog appears on a black screen as the monitor automatically adjusts to the current input Auto Adjustment in Progress NOTE In most cases Auto Adjust...

Page 46: ...r Display Personalize Menu Others SE2422HM Dell 24 Monitor Reset Input Source On Auto select Brightness Contrast Auto Adjust Input Source Color Display Personalize Menu Others VGA DVI VGA Select VGA input when you are using the VGA connector Use to select the VGA input source HDMI SE2422HR only Select HDMI input when you are using the HDMI connector Use to select the HDMI input source DVI SE2422HM...

Page 47: ...vailable input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Dell 24 Monitor Brightness Contrast Auto Adjust Input Source Color Display Personalize Menu Others Input Color Format Preset Modes Reset Color Standard RGB ...

Page 48: ... Color Display Personalize Menu Others Input Color Format Preset Modes Reset Color ComfortView Movie FPS Warm Cool Standard Custom Color RTS RPG SE2422HM When you select Preset Modes you can choose Standard ComfortView Movie Game Warm Cool or Custom Color from the list Dell 24 Monitor Brightness Contrast Auto Adjust Input Source Color Display Personalize Menu Others Input Color Format Preset Modes...

Page 49: ...n on maintaining proper posture and to avoid fatigure or injury see Ergonomics Movie Loads color settings ideal for movies FPS SE2422HR only Loads color settings ideal for First Person Shooter games RTS SE2422HR only Loads color settings ideal for Real Time Strategy games RPG SE2422HR only Loads color settings ideal for Role Playing games Game SE2422HM only Loads color settings ideal for most gami...

Page 50: ...output Dell 24 Monitor Brightness Contrast Auto Adjust Input Source Color Display Personalize Menu Others Input Color Format Preset Modes Reset Color RGB YPbPr When VGA input is selected Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and FPS RTS RPG Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available...

Page 51: ...s 0 Maximum is 100 Vertical Position VGA input only Use or to adjust the image up or down Minimum is 0 Maximum is 100 Sharpness Makes the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock VGA input only The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use the or buttons to adjust for best image quality Phase VGA input onl...

Page 52: ...e Others Menu English Language Transparency 20 Timer 20 s Lock Disable Reset Menu Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press...

Page 53: ...rsonalize Power Button Language Transparency Timer Menu Power Buttons Disable Lock Reset Menu Menu Buttons Menu Buttons Through OSD to lock the Menu buttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock the all of Menu and Power buttons Disable Press and hold the button on the left of the power button for 4 second Reset Menu Restore the menu settings to f...

Page 54: ...D Reset Personalization Preset Modes Shortcut Key 1 Shortcut key 1 Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio set as shortcut key 1 Shortcut key 2 Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio set as shortcut key 2 Power Button LED Allows you to set the state of the power light to save energy Reset Persona lization Restor...

Page 55: ...r Display Personalize Menu Others Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performance of your monitor Dell 24 Monitor Off On LCD Conditioning DDC CI Reset Others Facto...

Page 56: ... Menu Others Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cover Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all preset values to the factory d...

Page 57: ... with the signal that it is receiving from the computer See Resolution specifications for the horizontal and vertical frequency ranges addressable by this monitor The recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled Dell 24 Monitor The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI fu...

Page 58: ...t the correct input source Dell 24 Monitor SE2422HR No HDMI signal from your device Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button again to select the correct input source Dell 24 Monitor SE2422HR SE2422HM No VGA signal from your device Press any key on the keyboard or move the mouse to wake it up If there is no display press the monit...

Page 59: ... message will appear Dell 24 Monitor Adjusting to this value will increase power consumption above the default level Do you want to continue Yes No SE2422HR SE2422HM When user selects Yes the power message is displayed only once When user select No the power warning message will pop up again The power warning message will appear again only when the user does a Factory Reset from the OSD menu ...

Page 60: ...andby mode in 4 minutes www dell com SE2422HR Dell 24 Monitor SE2422HR No HDMI Cable or The display will go into Standby mode in 4 minutes www dell com SE2422HR Dell 24 Monitor SE2422HR SE2422HM No VGA Cable www dell com SE2422HM or The display will go into Standby mode in 4 minutes www dell com SE2422HM Dell 24 Monitor SE2422HM No DVI Cable See Troubleshooting for more information ...

Page 61: ...lick Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to https www dell com support and enter your service tag ...

Page 62: ...uter and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all video cables from the back of computer 3 Turn on the monitor If the monitor is working correctly and detects no input signal depending on the connectivity one of the following dialog appears While in self test mode the power LED remains white The display will go into Standby ...

Page 63: ...ng the previous step check your video controller and computer for any possible issues Built in diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card The description of buttons see Using the front panel controls 1 2 3 4 5 To run the built in diagnos...

Page 64: ...o red 6 Inspect the display for any abnormalities 7 Repeat steps 5 to 6 to inspect the display when it changes to green blue black white and text screens The test is complete when the text screen appears To exit press button 1 again If you do not detect any screen abnormalities during the built in diagnostic tool the monitor is functioning properly Check the video card and computer for any possibl...

Page 65: ... picture or no brightness Increase brightness and contrast controls through OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input source menu Poor Focus Picture is fuzzy blurry or ghosting Perform Auto adjust via OSD Adjust the Phase and Pixel Clock controls v...

Page 66: ...s through OSD Geometric distortion Screen not centered correctly Reset the monitor to factory settings Auto adjust via OSD Adjust horizontal vertical controls via OSD Horizontal Vertical lines Screen has one or more lines Reset the monitor to factory settings Perform Auto adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform monitor self test feature check and determine if these lin...

Page 67: ...e that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Picture color not good Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings OSD Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to RGB or YCbCr ...

Page 68: ...ower cable plug it back and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player T...

Page 69: ...you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors EU p...

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