Dell SE2419HR, User Manual

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Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common Symptoms Possible Solutions
∞
Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.
Verify that the power outlet is functioning properly using any
other electrical equipment.
∞
Ensure that the power button is pressed.
∞
Ensure that the correct input source is selected via the
Input Source menu.
No Video/Power LED on
∞
∞
∞
∞
∞
Increase brightness and contrast controls using the OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Ensure that the correct input source is selected via the Input
Source menu.
Poor focus
∞
∞
Eliminate video extension cables.
Reset the monitor to Factory Settings (
Factory Reset ).
Change the video resolution to the correct aspect ratio.
Shaky/Jittery video Reset the monitor to Factory Settings ( Factory Reset ) .
Check environmental factors.
Relocate the monitor and test in another room.
Missing pixels
∞
∞
Cycle power On-off.
Pixel that is permanently off is a natural defect that can occur in
LCD technology.
∞
For more information on Dell Monitor Quality and Pixel Policy,
see Dell Support site at:
www.dell.com/support/monitors .
Stuck-on pixels
∞
Cycle power On-off.
Pixel that is permanently off is a natural defect that can occur in
LCD technology.
For more information on Dell Monitor Quality and Pixel Policy,
see Dell Support site at:
www.dell.com/support/monitors .
Brightness problems ∞
Reset the monitor to Factory Settings (
Factory Reset ).
∞
Adjust brightness & contrast controls via OSD.
Geometric distortion Reset the monitor to Factory Settings ( Factory Reset ).
Adjust horizontal & vertical controls via OSD.
Horizontal/Vertical lines Reset the monitor to Factory Settings ( Factory Reset ).
Perform monitor self-test feature check and determine if these
lines are also in self-test mode.
∞
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
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Troubleshooting
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