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9
Troubleshooting
Problems
Possible causes
Possible solutions
Soundbar is not
detected or
synchronized
Soundbar is
not
functioning
properly
Ensure that the USB upstream
cable is connected between your
computer and monitor to activate
the USB ports of the Dell monitor.
This additional USB upstream
cable connection is required if your
Dell monitor and computer are
connected through an HDMI or
DisplayPort cable.
Once the USB cable is connected
to the USB port, observe if white
light appears in the power indicator
located at the bottom of the
soundbar.
If the power indicator is not turned
on, check if the USB cable is
connected properly to the USB
port.
If power indicator is turned on and
the soundbar does not function,
remove or disconnect the sound-
bar from the USB port and restart
the computer.
Connect the soundbar again and
check if the power indicator turns
on.
Test the USB port by connecting a
working USB device.
If the USB port is still not working,
swap the soundbar with another
working USB speaker or USB
device such as keyboard, or
If the soundbar still fails to connect,
check if the soundbar is present in
the Device Manager.
