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Dell S2721HGF, User Manual

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        |       Troubleshooting

S2721HGF

The display will go into Standby mode in 4 minutes.

www.dell.com/support/S2721HGF

No HDMI 2 Cable

2

Dell 27 Gaming Monitor

4. 

This box also appears during normal system operation if the video cable becomes

          disconnected or damaged.

5. 

Turn off your monitor and reconnect the video cable; then turn on both your

         computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your 

video controller and computer, because your monitor is functioning properly.

Summary of Contents for S2721HGF

Page 1: ...Model S2721HGF Regulatory model S2721HGFt Dell 27 Curved Gaming Monitor S2721HGF User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 07 Rev A00 ...

Page 3: ...nvironmental characteristics 15 Power management modes 16 Pin assignments 17 Plug and Play 19 LCD monitor quality and pixel policy 19 Ergonomics 20 Handling and moving your display 22 Maintenance guidelines 23 Cleaning your monitor 23 Setting up the monitor 24 Connecting the stand 24 Using the tilt and vertical extension 27 Connecting your monitor 28 Organizing your cables 29 Securing your monitor...

Page 4: ... OSD menu 35 Accessing the menu system 35 OSD warning messages 45 Locking the rear panel control buttons 47 Setting the maximum resolution 48 Troubleshooting 49 Self test 49 Built in diagnostics 51 Common problems 52 Product specific problems 54 Appendix 55 FCC notices U S only and other regulatory information 55 Contacting Dell 55 Outline Dimension 56 ...

Page 5: ...ed to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period o...

Page 6: ...wn in the table below If any component is missing contact Dell For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features may not be available in certain countries Display Stand riser Stand base Power cable varies by country HDMI cable ...

Page 7: ...ted by your computer On Screen Display OSD adjustments for ease of set up and screen optimization Game enhanced features such as Timer Frame Rate Counter and Dark Stabilizer in addition to enhanced game modes such as FPS MOBA RTS SPORTS or RPG and 3 additional game modes to personalize your preferences Power and OSD buttons lock Security lock slot Stand lock 0 5 W standby power when in the sleep m...

Page 8: ...8 About your monitor Identifying parts and controls Front view 1 Label Description Use 1 Power On Off button with LED indicator To turn the monitor on or off 1 ...

Page 9: ...monitor 4 Joystick Use it to control the OSD menu 5 Function buttons For more information see Operating the monitor 6 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty infor...

Page 10: ... lock sold separately 3 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw screw not included 4 HDMI port HDMI 1 Connect your computer with the HDMI cable shipped with your monitor 5 HDMI port HDMI 2 Connect your computer with the HDMI cable shipped with your monitor 6 DisplayPort Connect your computer with the DisplayPort cable 7 Headphone port Connect a headphone 1 2 3 4 5 6 7 ...

Page 11: ...tio 3000 to 1 typical Curvature Curvature 1500R Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED edgelight system Response Time Gray to Gray 8 ms Fast mode 6 ms SuperFast mode 4 ms Extreme mode 1 ms MPRT mode NOTE In Extreme mode slight artifacts may be encountered due to overdriving for fast speed and responsiveness Use Super Fast Fast mode for opti...

Page 12: ...features Security Security lock slot cable lock sold separately At panel native only under Custom Mode preset Resolution specifications Resolution specifications HDMI DisplayPort Maximum preset resolution 1920 x 1080 at 144 MHz 1920 x 1080 at 144 MHz Horizontal scan range 30 kHz to 170 kHz Vertical scan range 48 Hz to 144 Hz Video display capabilities HDMI DisplayPort alternate mode 480p 60Hz 576p...

Page 13: ...0 x 480 37 5 75 31 5 VESA 800 x 600 37 88 60 317 40 VESA 800 x 600 46 88 75 49 5 VESA 1024 x 768 48 36 60 004 65 VESA 1024 x 768 60 02 75 029 78 75 MAC 1152 x 864 67 5 75 108 CVT 1280 x 800 49 7 59 81 83 5 VESA 1280 x 1024 64 60 02 108 VESA 1280 x 1024 80 75 02 135 VESA 1366 x 768 47 7 59 79 85 5 VEST 1680 x 1050 65 29 59 954 146 25 CVT 1920 x 1080 67 5 60 148 5 1920 x 1080 137 26 119 982 285 5 19...

Page 14: ...ype HDMI 1 8 m cable Dimensions with stand Height extended 493 2 mm 19 42 in Height compressed 393 0 mm 15 50 in Width 608 4 mm 23 95 in Depth 190 4 mm 7 49 in Dimensions without stand Height 364 1 mm 14 34 in Width 608 4 mm 23 95 in Depth 96 3 mm 3 79 in Stand dimensions Height extended 386 0 mm 15 20 in Height compressed 337 0 mm 13 30 in Width 230 2 mm 9 06 in Depth 190 4 mm 7 49 in Weight Weig...

Page 15: ...nd Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 156 96 BTU hour maximum 92 13 BTU hour typical ...

Page 16: ...the active off mode the following message is displayed Dell 27 Gaming Monitor S2721HGF No DP signal from your device Press any key on the keyboard or move the mouse or wake it up If there is no display press the monitor button again to select the correct input source Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumpti...

Page 17: ...side of the connected signal cable Pin number 20 pin side of the connected signal cable 1 ML3 n 11 GND 2 GND 12 ML0 p 3 ML3 p 13 CONFIG1 4 ML2 n 14 CONFIG2 5 GND 15 AUX CH p 6 ML2 p 16 GND 7 ML1 n 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML1 p 19 Return 10 ML0 n 20 DP_PWR ...

Page 18: ... signal cable 1 TMDS DATA 2 11 TMDS CLOCK SHIELD 2 TMDS DATA 2 SHIELD 12 TMDS CLOCK 3 TMDS DATA 2 13 CEC 4 TMDS DATA 1 14 Reserved N C on device 5 TMDS DATA 1 SHIELD 15 DDC CLOCK SCL 6 TMDS DATA 1 16 DDC DATA SDA 7 TMDS DATA 0 17 DDC CEC Ground 8 TMDS DATA 0 SHIELD 18 5 V POWER 9 TMDS DATA 0 19 HOT PLUG DETECT 10 TMDS CLOCK ...

Page 19: ...ettings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality ...

Page 20: ... stretches to relieve tension in the neck arm back shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflectio...

Page 21: ...obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned directly in front of the user feet flat on the floor wrists relaxed and flat ...

Page 22: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Page 23: ...o clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notic...

Page 24: ...le only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To attach the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly 3 Close the screw ha...

Page 25: ...r 25 4 Open the protective cover on the monitor to access the VESA slot on the monitor 5 Slide the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place a b ...

Page 26: ...tor 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 7 Lift the protective cover from the monitor ...

Page 27: ...ped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 100 mm 21 NOTE The stand is detached when the monitor is shipped from the factory ...

Page 28: ...e Safety instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the DisplayPort HDMI cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu and turn on your computer Connecting the HDMI cable HDMI HDMI Connecting the DP cable DP DP ...

Page 29: ...g your monitor using Kensington lock optional The security lock slot is located at the bottom of the monitor See Security lock slot For more information on using the Kensington lock purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock m...

Page 30: ...The following instructions are applicable only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 3 ...

Page 31: ...ushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastio cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall as instructed in the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum we...

Page 32: ...justments 1 Press the joystick button to launch the OSD main menu 2 Move the joystick up down left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the menu s...

Page 33: ...controls Use the control buttons on the rear of the monitor to adjust the display settings As you use these buttons to adjust the settings an OSD shows the numeric values of each feature as they change 1 2 3 4 5 The following table describes the rear panel buttons Rear panel button Description 1 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the...

Page 34: ...t sliders 5 Shortcut key Brightness Contrast To directly access the Brightness Contrast adjustment sliders When you press any of these buttons the OSD Status Bar appears to let you know the current settings of some OSD functions Dell 27 Gaming Monitor S2721HGF Standard Preset Modes On AMD FreeSync Fast Response Time 0 Dark Stabilizer ...

Page 35: ...odes Dell 27 Gaming Monitor S2721HGF Menu Personalize Others Brightness Contrast Game Display Input Source Audio Hue Saturation Reset Game Game Enhance Mode Preset Modes Response Time AMD FreeSync Premium Dark Stabilizer FPS Standard RPG MOBA RTS SPORTS Game 1 Game 2 Game 3 Standard Default color settings This is the default preset mode FPS Loads color settings ideal for First Person Shooter games...

Page 36: ...ur own preset color mode Game Enhance Mode Adjusts Game Enhance Mode to Off Timer Frame Rate or Display Alignment Off Select to disable the functions under Game Enhance Mode Timer Allows you to disable or enable the timer at the upper left corner of the display The timer shows the time elapsed since the game starts Select an option from the time interval list to keep you aware of the remaining tim...

Page 37: ...stick up to increase the green shade of the video image Move the joystick down to increase the purple shade of the video image NOTE Hue adjustment is available only for FPS RTS RPG SPORTS mode Saturation This feature can adjust the color saturation of the video image Use the joystick to adjust the saturation from 0 to 100 Move the joystick up to increase the colorful appearance of the video image ...

Page 38: ...is turned on brightness adjustment is unavailable Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick up to increase contrast and Move the joystick down to decrease contrast between 0 and 100 The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen Input Source Use the Input Sourc...

Page 39: ...Select Turn on the function to allow the monitor to automatically scan for available input sources Press the joystick button to confirm the selection Reset Input Source Resets your monitor s Input Source settings to the factory defaults Display Use the Display menu to adjust image Dell 27 Gaming Monitor S2721HGF Menu Personalize Others Brightness Contrast Game Display Input Source Audio Input Colo...

Page 40: ... Display Input Source Audio Input Color Format Aspect Ratio Reset Display Sharpness YPbPr RGB Sharpness Makes the image look sharper or softer Move the joystick up and down to adjust the sharpness from 0 to 100 Reset Display Restores the display settings to factory defaults Audio Dell 27 Gaming Monitor S2721HGF Menu Personalize Others Brightness Contrast Game Display Input Source Audio Reset Audio...

Page 41: ...Language Reset Menu Timer 20 English 20s Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by moving the joystick up or down min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Move the j...

Page 42: ...ilizer Preset Modes Brightness Contrast Power Button LED On in On Mode Reset Personalization Shortcut key 1 Select from Preset Modes Game Enhance Mode AMD FreeSync Premium Dark Stabilizer Brightness Contrast Input Source Aspect Ratio Volume set as shortcut key Shortcut key 2 Shortcut key 3 Power Button LED Allows you to set the state of the power light to save energy Reset Persona lization Restore...

Page 43: ...ag ABCDEFG Reset Others Factory Reset Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performance of your monitor Dell 27 Gaming Monitor S2721HGF Menu Personalize Others Brigh...

Page 44: ... CI Display Info LCD Conditioning On Off Firmware Service Tag Reset Others Factory Reset Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cove...

Page 45: ...frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No S2721HGF Dell 27 Gaming Monitor You can see the following message When MPRT attempt to work but the frame rate is less than ...

Page 46: ...t source If either DisplayPort HDMI 1 and HDMI 2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears S2721HGF The display will go into Standby mode in 4 minutes www dell com support S2721HGF No DP Cable Dell 27 Gaming Monitor or S2721HGF The display will go into Standby mode in 4 minutes www dell com support S2721HGF No HDMI 1 Cable 1 Dell 27...

Page 47: ... the OSD menu and or power button 1 2 3 4 5 To lock the button s 1 Press and hold Button 5 for four seconds a menu appears on the screen 2 Select one of the following options Menu Buttons Choose this option to lock all OSD menu buttons except the Power button Power Button Choose this option to lock only the Power button Menu Power Buttons Choose this option to lock all the buttons on the rear pane...

Page 48: ...nd click Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and d...

Page 49: ...er To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will c...

Page 50: ...ox also appears during normal system operation if the video cable becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Page 51: ...then goes into the self test mode 3 Press and hold Button 5 for 4 seconds system will pop OSD message select and press Button 1 A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Move joystick Button 1 to right The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in green blue black white and text scr...

Page 52: ...issing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com pixelguidelines Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that can occur in LCD technology F...

Page 53: ...he Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management fea...

Page 54: ...er cable plug it back and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player The...

Page 55: ...d telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online monitor support content See www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bo...

Page 56: ...30 2 9 06 493 2 19 42 493 2 19 42 128 9 5 08 317 7 12 51 157 9 6 22 190 4 7 49 3 79 96 3 19 7 0 77 386 15 2 122 4 8 100 3 94 337 13 3 217 7 8 57 25 6 1 01 393 15 5 Z 0 Lift S2721HGF Outline Dimension Unit mm inch Dimention Nominal Drawing Not to scale M4 11 4x Z 80 8 3 18 Z 79 8 3 14 Tilt Projected Curved Projected 596 7 23 49 7 7 0 30 Projected Outline Dimension ...

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