Dell Precision KP542, Quick Reference Manual, Page: 48 / 276

48
Quick Reference Guide
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
NOTE:
Do not plug a telephone cable into the network adapter connector (see
"Back Panel Connectors" in your User’s Guide ).
C
H E C K T H E
M
I C R O S O F T
O
U T L O O K
®
E
X P R E S S S E C U R I T Y S E T T I N G S
— If you cannot
open your e-mail attachments:
1
In Outlook Express, click Tools
→
Options
→
Security .
2
Click Do not allow attachments to remove the checkmark, as needed.
C
H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N
C
H E C K T H E T E L E P H O N E J A C K
C
O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
U
S E A D I F F E R E N T T E L E P H O N E L I N E
—
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is
3 meters (10 feet) or more in length, try a shorter one.
R
U N T H E
M
O D E M D I A G N O S T I C
T
O O L
—
Windows XP :
1
Click Start
→
All Programs
→
Modem Helper .
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista :
1
Click
Start
→
All Programs
→
Modem Diagnostic Tool .
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
V
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
W
I N D O W S
—