Dell Precision 0G475, Setup And Quick Reference Manual

Page: 39 / 148

S e t u p a n d Q u i c k Re f e r e n c e G u i d e 39
Solving Problems
Your computer includes the following tools that can help you solve a
problem:
If a computer problem occurs that you are unable to resolve through the
steps in this section or the procedures in "Finding Solutions" in your
User’s
Guide, complete the following steps before you contact Dell:
1
Write a detailed description of the error, beep code, or diagnostic light
problem.
2
Record your Express Service Code and Service Tag Number.
3
Contact Dell from the same location as your computer.
See "Finding Information and Assistance" on page 5 for an example of the
express service code and the service tag numbers.
D ELL D IAGNOSTICS — The Dell Precision ResourceCD contains Dell
Diagnostics that tests various components on your computer and helps identify
the cause of computer problems. For more information, see "When to Use the
Dell Diagnostics" on page 40.
S
YSTEM
L
IGHTS
— Located on the front of the computer, these lights can
indicate a computer problem. For more information, see "System Lights" on
page 44.
D
IAGNOSTIC
L
IGHTS
—
Located on the front of the computer, these lights
can indicate a computer problem. For more information, see "Diagnostic Lights"
on page 46.
S YSTEM M ESSAGES — The computer reports these messages to warn you of
current or possible failure. For more information, see "System Messages" on
page 48.
B
EEP
C
ODES
— A series of audible beep codes emitted by your computer can
help identify a problem. For more information, see "Beep Codes" on page 49.