Dell PowerVault MD1000, Hardware Owner'S Manual

Page: 52 / 80

52
Getting Help
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
If possible, turn on your enclosure before you call Dell for technical assistance and call from a telephone at
or near the computer. You may be asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
enclosure itself. Ensure that the
system documentation is available.
CAUTION:
Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
• support.dell.com (technical support)
• premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE:
Toll-free numbers are for use within the country for which they are listed.
NOTE:
In certain countries, technical support specific to Dell XPS portable computers is available at a separate
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
portable computers, you may contact Dell through the technical support number listed and your call will be routed
appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an international
operator.
Country (City)
International Access Code
Country Code
City Code Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924