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Codes and Error Messages: Dell PowerVault 735N Systems Service Manual

file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/beep.htm[3/15/2013 4:18:15 PM]

connector

Read fault

Requested sector
not found

Faulty diskette, diskette/tape
drive subsystem, or hard-disk
drive subsystem (defective
system board)

Replace the diskette or hard-disk drive. If the
problem persists,

replace the system board

Reset failed

Improperly connected
diskette/tape drive, hard-disk
drive, or power cable

Check that the diskette drive/CD-ROM drive unit
is properly against the interposer board on the
peripheral cage. See "

Drives

." Replace the

diskette/tape drive interface cable. Reinstall the
hard-disk drive. Check the interface cable and
power cable connections to the backplane board.
See "

Drives

ROM bad checksum
=

address

Expansion card improperly
installed or faulty

Reinstall the

expansion cards

. If the problem

persists, replace the expansion card.

Sector not
found

Defective sectors on diskette
or hard-disk drive

Replace the diskette or hard-disk drive

Seek error

Defective sectors on diskette
or hard-disk drive

Replace the diskette or hard-disk drive

Seek operation
failed

Faulty diskette or hard-disk
drive

Replace the diskette or hard-disk drive

Shutdown failure

Defective system board

Replace the system board

System backplane
cable error

Improperly attached interface
cables

Check the primary and secondary SCSI interface
cable connections to the

backplane board

System backplane
error

Improperly attached or missing
backplane

Check the interface cable connections to the

backplane board

Time-of-day
clock stopped

Defective battery or faulty chip
(defective system board)

Replace the system

battery

. If the problem

persists,

replace the system board

Time-of-day not
set - please
run SETUP
program

Incorrect

Time

Date

settings or defective system
battery

Check the

Time

and

Date

settings. See "

Using

the System Setup Program

" for instructions. If the

problem persists, replace the system

battery

. If

the problem still persists,

replace the system

board

Timer chip
counter 2
failed

Defective system board

Replace the system board

Unexpected
interrupt in
protected mode

Improperly seated DIMMs or
faulty keyboard/mouse
controller chip (defective
system board)

Remove and reseat the DIMMs

. If the problem

persists,

replace the DIMMs

. If the problem still

persists,

replace the system board

Unsupported CPU
detected in
SLOT

Microprocessor not supported
by system

Install a correct version of the

microprocessor

the specified microprocessor connector.

Summary of Contents for PowerVault 735N

Page 1: ... this text Dell the DELL logo PowerEdge PowerVault Dell OpenManage and Dell ActiveArchive are trademarks of Dell Computer Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation IBM is a registered trademark of International Business Machines Corporation and Novell and NetWare are regist...

Page 2: ...ks and procedures used to solve basic system problems and information on more detailed service and troubleshooting procedures to solve more complex problems Codes and Error Messages POST beep codes system messages PERC 2 DC beep codes system codes warning messages diagnostics messages alert log messages and SCSI hard disk drive indicator codes Removing and Replacing Parts Removal and replacement o...

Page 3: ...reface htm 3 15 2013 4 18 12 PM CAUTION A CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury WARNING A WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious bodily injury Back to Contents Page ...

Page 4: ...port tool SMART monitors the system for hard disk drive failures File encryption File compression Dell ActiveArchive is a snapshot utility that allows you to create up to 250 scheduled or unscheduled snapshots of the entire file system You can recover deleted files and or entire directories without accessing your most recent full or incremental backup which minimizes the time and effort necessary ...

Page 5: ... PCI adapter s installed in the system The following sections describe the major system and servicing features of the PowerVault 735N NAS Appliance as well as the added security features built into the system System Features The storage appliance offers the following major features One or two Intel Pentium III microprocessors with an internal operating frequency of at least 866 MHz Front side bus ...

Page 6: ...ptec AIC 7899 Ultra3 SCSI host adapter not used in this system Integrated server management circuitry that monitors cooling system fan operation as well as critical system voltages and temperatures System board support for the Dell OpenManage Remote Assistant when the optional Dell OpenManage Remote Assistant Card 2 DRAC 2 is installed providing additional local and remote server management A PS 2...

Page 7: ...age system also provides the following security features Security support for Windows 2000 Active Directory Windows NT Domain and Novell Directory Services NDS Chassis intrusion sensor that generates an event to the event log when the chassis is opened System status light that changes to amber while chassis is open Built in chassis lock that prohibits unwanted users from accessing the inside of th...

Page 8: ...ing 256 MB registered SDRAM DIMMs 512 MB with one Pentium III processor 1 GB with two Pentium III processors External cache none Controllers Network Interface Controller NIC one on board Intel 10 100 BaseT with support for the following NICs Intel 10 100 Intel 10 100S Intel Dual 10 100 Intel 10 100 1000 Optical Gigabit Alteon 10 100 1000 Copper Gigabit Small Computer Serial Interface SCSI one on b...

Page 9: ...onnection hot plug capability termination and automatic configuration for up to five internal SCSI hard disk drives integrated Adaptec AIC 7899 Ultra3 LVD U160 SCSI host adapter not used CD ROM drive 24X IDE CD ROM drive included with standard system The system is capable of booting from the CD ROM External Ports and Connectors Serial two 9 pin connectors Parallel bi directional 25 pin connector n...

Page 10: ...ell Physical Rack mount 2U Height 8 4 cm 3 3 inches Width 42 4 cm 16 7 inches Depth 66 8 cm 26 3 inches Weight 15 87 kg 35 0 lb minimum configuration 24 94 kg 55 0 lb maximum configuration Environmental Temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity Operating 8 to 80 noncondensing 10 per hour gradient Storage 5 to 95 noncondensing Maximum vibra...

Page 11: ... 15 2013 4 18 12 PM system at 41 G for 2 milliseconds Storage non operational six consecutive shock pulses in the positive and negative x y and z axes one pulse on each side of the system at 71 G for 2 milliseconds Altitude Operating 16 to 3048 m 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft Back to Contents Page ...

Page 12: ... servicing the system NOTES For a brief explanation of how to load and start the system diagnostics see Running the System Diagnostics Dell recommends that you perform the following procedures in the order presented Before You Begin To avoid losing data during problem troubleshooting and resolution Dell recommends that you back up your system files before troubleshooting the problem with your Powe...

Page 13: ...eshooting procedures related to your problem NOTES If your system is operating erratically back up the files on your hard disk drives before performing the following steps See the System Administrator s Guide or the documentation for your backup software for information about backing up your data 1 If the problem is related to a hardware component see the section External Visual Inspection This se...

Page 14: ...l 6 Expansion slots 2 7 PERC 2 DC 8 Video connector not used during normal operation 9 Serial port 1 connector administration port 10 Serial port 2 connector UPS port 11 Parallel port connector not supported 12 USB connectors 2 13 Keyboard connector 14 NIC connector Figure 2 Front Panel Features of the PowerVault 735N Storage System 1 Hard disk drive activity indicator 2 System status indicator 3 ...

Page 15: ...ystem Optional 1 Redundant cooling fan 2 SCSI connector B second enclosure services module SCSI management module or enclosure services expander module 3 Redundant power supply 4 Power supply 5 SCSI connector A enclosure services module SCSI management module or enclosure services expander module 6 Cooling fan s Figure 4 Back Panel Warning Indicators for the PowerVault 210S Storage System Optional...

Page 16: ...ators and any peripheral cables While performing the visual inspection make any needed corrections To perform the external visual inspection perform the following steps 1 Turn off the system and all peripherals 2 Verify that all power cables are properly connected to the system and their power sources 3 Verify that the network cables are properly attached 4 Verify that all devices attached to the ...

Page 17: ... on the front of the system What color is it Steady Green The system is receiving DC power Proceed to step 11 Blinking Green A system failure is detected Check the event logs using the PowerVault 735N NAS Manager Amber The chassis is open or the system is in Sleep mode Close the system doors if open or disable the Sleep mode using the System Setup program 11 Check the hard disk drive indicator for...

Page 18: ...the system After the upgrade or reboot you should be able to create a snapshot XCOPY does not run on a share I have created in the root of a volume on my system Since Dell ActiveArchive is enabled XCOPY does not read the snapshots on a volume When Dell ActiveArchive is enabled only use XCOPY on folders and shares other than the root directory of a volume I cannot create shares for NetWare or Macin...

Page 19: ...s not listed Microsoft Internet Explorer stores previous versions of pages in its cache When that cache reaches a limit it might start to misreport the data being sent to the Shares option in NAS Manager This situation can only happen if you are using the sharing function in a short time period Close Microsoft Internet Explorer and restart or disable page caching in Internet Explorer I have just a...

Page 20: ...e sure you entered a correct IP address in the Kick Start Application Menu 3 If the problem persists use the serial port as described in the System Setup Placemat to access the NAS Manager and ensure that the configuration settings are correct I connected the network cable but forgot to insert the Kick Start diskette before I powered on the system Can I still configure my system with Kick Start No...

Page 21: ...ternet Explorer and restart the PowerVault NAS Manager In PowerVault NAS Manager I clicked OK and then Cancel and the NAS Manager locked up Cancel will not dynamically stop a system update after choosing OK It allows the system administrator to cancel an operation before confirming it If an operation has been performed in error the system administrator must manually reset the setting I see the fol...

Page 22: ... I attached a keyboard monitor and mouse directly to my system but I did not connect the network cable When I turn on the power and my system boots up I see the system log on open a DOS shell run some scripts and log off the session The network cable is not connected from the router to the NIC as shown in the System Setup Placemat document The system is not configured using the recommended steps i...

Page 23: ... system hardware problems For example one beep followed by a second beep followed by three beeps code 1 1 3 means that the system was unable to read the data in non volatile random access memory NVRAM Also if the system emits a three second beep and then a one second beep this would indicate a problem with the PERC 2 DC card and the beep code would indicate that a logical drive is offline In many ...

Page 24: ...ger Web UI User Interface Using the Dell PowerVault 735N NAS Manager Web UI User Interface The PowerVault 735N NAS Manager is a Web based user interface that allows you to configure the PowerVault 735N NAS appliance using the Microsoft Internet Explorer Web browser The interface consists of a list of common management tasks grouped under a set of tabs The NAS Manager also contains a health status ...

Page 25: ... step 4 No Re enter the correct password in the dialog box 4 In the NAS Manager click Maintenance and then click Logs The Application Log System Log and Security Log appear 5 Click on each event log and check for errors Were any errors found in the logs Yes Troubleshoot the system and make the appropriate repairs then repeat step 4 No Proceed to step 6 6 Ping the PowerVault 735N system to verify t...

Page 26: ...ed ports radio button select the appropriate communication port from the list and then click Next i Click Finish to close the Add Remove Hardware Wizard and then click OK to close the Phone and Modem Options dialog box j On the desktop click My Network Places and select Properties k In the Properties window double click Make New Connection The Network Connection Wizard window appears l Click Next ...

Page 27: ...he PowerVault 735N system ab Type the name of the PowerVault 735N system The PowerVault NAS Manager appears 8 Does the PowerVault NAS Manager appear on the screen Yes Check the network settings and functionality of the network card If necessary restore the network settings from backup No Proceed to step 9 9 Power down the system attach a keyboard monitor and mouse and reboot the system As the syst...

Page 28: ...em allowing you to perform any administrative tasks on the system as needed Using this service you can perform the following tasks Reboot or shut down the system Watch the boot process View the system s event logs View the system s POST codes NOTE For more information on DRAC 2 software see the Dell OpenManage Remote Assistant Card Version 2 x User s Guide To run the DRAC 2 Console Redirection Ser...

Page 29: ...e power source and the power supply cables from the power supply 2 Open the system s doors as described in System Doors CAUTION The SEC cartridge and heat sink assembly can get extremely hot during system operations Be sure that it has had sufficient time to cool before touching it CAUTION When handling the SEC cartridge and heat sink assembly take care to avoid sharp edges on the heat sink 3 Veri...

Page 30: ...sts you must first create five diagnostics diskettes using the Dell PowerVault 755N NAS Appliance Resource CD To start the system diagnostics turn off the system insert Diagnostics Diskette 1 into the diskette drive and then turn on the system The system will prompt you to insert the remaining diskettes Starting the system diagnostics causes the Dell logo screen to appear on the monitor followed b...

Page 31: ...s for determining the source of the problem go to the Dell Web site at http support dell com or call Dell for technical assistance For instructions on contacting Dell see Getting Help in the Installation and Troubleshooting Guide NOTE Before you contact Dell for technical assistance be sure to list the problems you are having with your system and the troubleshooting measures you have done so far T...

Page 32: ...f some failures during normal system operation The tables in this section list faults that can cause a beep code or system error message to occur and the probable causes of the fault in each case This section also suggests actions you can take to resolve problems indicated by a message If a faulty system does not emit beep codes or display system error messages to indicate a failure you should run...

Page 33: ...ark not found Faulty diskette tape drive subsystem or hard disk drive subsystem defective system board Replace the system board Alert Maximum memory size exceeded Limiting memory size to 2 GB System supports up to 2 GB of memory Remove one or more DIMMs so that total memory is 2 GB or less Alert Uncorrectable memory error previously detected in xxxx xxxx Improperly seated or faulty DIMMs Remove an...

Page 34: ...terface cable or loose power cable Check that the diskette drive CD ROM drive unit is properly against the interposer board on the peripheral cage Run the System Setup program to correct the diskette drive type See Using the System Setup Program Check the drive interface and power cables Diskette read failure Faulty diskette faulty or improperly connected diskette tape drive interface cable or loo...

Page 35: ...ion resource reallocated System detected and corrected a resource conflict when system resources were allocated using the Resource Configuration Utility No action is required I O parity interrupt at address Expansion card improperly installed or faulty Reinstall the expansion cards see Expansion Cards If the problem persists replace the expansion card Keyboard controller failure Defective keyboard...

Page 36: ...e diskette is bootable If booting from a hard disk drive replace the hard disk drive If the problem persists replace the system board No boot sector on hard disk drive Incorrect configuration settings in System Setup program or no operating system on hard disk drive Verify the hard disk drive System Setup information is correct Install an operating system on the hard disk drive No timer tick inter...

Page 37: ...tte or hard disk drive Replace the diskette or hard disk drive Shutdown failure Defective system board Replace the system board System backplane cable error Improperly attached interface cables Check the primary and secondary SCSI interface cable connections to the backplane board System backplane error Improperly attached or missing backplane Check the interface cable connections to the backplane...

Page 38: ... Back up information on the drives before changing the type of controller used with the hard disk drives If Y is pressed this message appears Press Y to verify the change press any other key to cancel the change Write fault Write fault on selected drive Faulty diskette or hard disk drive Replace the diskette or hard disk drive System Beep Codes When an error that cannot be reported on the monitor ...

Page 39: ...roblem still persists replace the system board 1 3 2 No memory installed Remove and reseat the DIMMs If the problem persists replace the DIMMs If the problem still persists replace the system board 1 3 3 1 3 4 1 4 1 1 4 2 2 1 1 through 2 4 4 Chip or data line failure in the first 64 KB of main memory Odd even logic failure in the first 64 KB of main memory Address line failure in the first 64 KB o...

Page 40: ...System configuration check failure Replace the system board 3 3 3 Keyboard controller not detected Replace the system board 3 3 4 3 4 2 3 4 3 Screen initialization failure Screen retrace test failure Search for video ROM failure Run the video tests in the Dell Diagnostics 4 2 1 4 2 2 No timer tick Shutdown failure Replace the system board 4 2 3 Gate A20 failure Replace the system board 4 2 4 Unexp...

Page 41: ...ically initiated rebuild has been completed While you were away from the system a hard disk drive in a RAID 1 or 5 configuration failed and was rebuilt Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task For example before you format a diskette a message may warn you that you may lose all data on the diskette...

Page 42: ...n the system s front panel see Figure 1 The power light button on the front panel controls the AC power input to the system s power supplies The indicator lights green when the system is receiving DC power When the system is in sleep mode the power indicator is amber The green system status indicator blinks amber when a system failure is detected The green hard disk drive activity indicator flashe...

Page 43: ...4 SCSI Hard Disk Drive Indicator Patterns Condition Indicator Code Identify drive All three drive status indicators blink simultaneously Drive being prepared for removal The three drive status indicators flash sequentially Drive ready for insertion or removal All three drive status indicators are off Drive being prepared for operation The drive online indicator is on The drive activity light may f...

Page 44: ...ators Your system may have one or two power supplies Each power supply has two LED indicators on the top back see Figure 3 The red front failure indicator lights when a fault has occurred and the power supply needs replacing The green back power indicator lights when the system is on and the power supply is operating properly Figure 3 Power Supply Status Indicators 1 Power indicator 2 Failure indi...

Page 45: ...ocedures in this section perform the following tasks Perform the procedures described in External Visual Inspection Read the safety instructions in Safety First For You and Your System Recommended Tools You need the following items to perform the procedures in this section PowerVault 735N Systems User s Guide PowerVault 735N Systems Installation and Troubleshooting Guide Key to the system keylock ...

Page 46: ...ents in a rack never pull more than one component out of the rack on its slide assemblies at one time The weight of more than one extended component could cause the rack to tip over and injure someone NOTE Dell s server and storage systems are certified as components for use in Dell s rack cabinet using the Dell customer rack kit The final installation of Dell systems and rack kits in any other br...

Page 47: ...trap and clip it to any unpainted metal surface on the computer chassis When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive...

Page 48: ...t door Closing the System Doors To close the top doors perform the following steps 1 Close the left door 2 Close the right door so that it overlays the left door and slide the finger latches until they snap into the locked position 3 Rotate the system key counter clockwise in the keylock to lock the top doors see Figure 1 Optional System Bezel To remove the optional front bezel of the system perfo...

Page 49: ...nd other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The expansion card cage accommodates up to three full length PCI expansion cards Slot 1 has a PowerEdge Redundant Array of Independent Disks RAID controller 2 Dual Channel PERC 2 DC card The two peripheral bays provide space for a 3 5 inch diskette drive CD ROM ...

Page 50: ...l cage or the hard disk drives installed in or on top of the peripheral cage 6 Remove the screw holding the control panel assembly to the front of the system chassis see Figure 4 Retain this screw for use in securing the replacement control panel assembly 7 Push the left side of the control panel assembly back 12 5 mm 0 5 inch and then slide it to the right to free the control panel from its chass...

Page 51: ...tor 4 Remove the screw holding the intrusion switch and its bracket to the system chassis back panel see Figure 5 5 Separate the switch and cable from its bracket 6 Lift the chassis intrusion switch and cable out of the chassis Interposer Board Figure 6 Interposer Board Removal 1 Screw 2 Interposer board To remove the interposer board perform the following steps NOTICE See Protecting Against Elect...

Page 52: ...ard data cable 8 Interposer board interface cable 9 Interposer board 10 SCSI ID 4 carrier 11 Combination diskette drive and CD ROM drive 12 SCSI ID 4 fifth hard disk drive 13 SCSI ID 3 14 SCSI ID 2 15 SCSI ID 1 16 SCSI ID 0 Removing the Integrated 3 5 Inch Diskette Drive and CD ROM Drive To remove the integrated 3 5 inch diskette drive and CD ROM drive perform the following steps 1 Open the system...

Page 53: ...5 Locking latch pull to release When installing the replacement integrated diskette drive CD ROM drive assembly make sure that the retaining tabs at the sides of the drive assembly engage the locking clips on the top of the peripheral drive cage The locking latch on the top right side of the peripherals drive cage will click when you push the drive assembly into place Hard Disk Drive Removal Each ...

Page 54: ...igure 10 Hard Disk Drive Lock 1 Hard disk drive lock 2 Hard disk drive carrier 4 Open the hard disk drive carrier handle and slide the carrier toward you until it is free of the hard disk drive bay see Figure 11 or Figure 12 Figure 11 Hard Disk Drive and Carrier Removal 1 Hard disk drive 2 Hard disk drive carrier Figure 12 SCSI ID 4 Hard Disk Drive and Carrier Removal 1 Hard disk drive carrier 2 H...

Page 55: ... lock you removed in step 3 of the previous procedure 4 If you removed the front bezel in step 2 of the previous procedure reinstall it now NOTICE When replacing the optional front bezel ensure that the bezel is oriented so that its status indicators are positioned just below the Dell nameplate in the center of the bezel SCSI Backplane Boards The SCSI backplane board has connectors on the front th...

Page 56: ...with their location in the hard disk drive bay 5 Remove the SCSI backplane daughter card by opening the retention lever on each card s front edge and pulling the daughter card out of its socket on the SCSI backplane see Figure 15 When installing a replacement SCSI backplane board see Figure 16 for cable connections NOTICE To prevent your system from overheating make sure the SCSI cables do not blo...

Page 57: ...fifth hard disk drive cage perform the following steps NOTICE See Protecting Against Electrostatic Discharge for information on protecting the system from electrostatic discharge 1 Shut down the system and disconnect cables see Protecting Against Electrostatic Discharge 2 If the optional plastic bezel is installed remove it 3 If you have not already done so unlock and open the system doors 4 Remov...

Page 58: ...arge 1 Turn off the system including any attached peripherals and disconnect the AC power cable from its power source 2 Open the system doors 3 Disconnect the cooling fan power cable from the interposer board by pressing the release tab on the power cable connector 4 Unscrew the retention pin from the chassis and lift the fan assembly out of the system chassis 5 To replace an individual fan perfor...

Page 59: ...ing into contact with its back card edge connector 1 Open the system doors 2 Observe the status indicators on the back of each power supply If the red front indicator lights up replace that power supply 3 If there is only one power supply in the system turn off the system including any attached peripherals and disconnect the system from its electrical outlet Disconnect only the faulty power supply...

Page 60: ...umbscrew 3 Power connector P3 4 Power connector P2 To remove the PSDB perform the following steps NOTICE See Protecting Against Electrostatic Discharge for information on protecting the system from electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the AC power cable s from its their power source 2 Open the system doors 3 Disconnect the AC power cable f...

Page 61: ...ck any cables connected to expansion cards through the back panel openings Disconnect any cables that will not reach to where the cage must be placed after removal from the chassis NOTE Verify that the power LED on the riser board is off before removing the card cage Figure 21 Expansion Card Cage 1 PCI expansion card cage 2 Securing lever 3 Locate the expansion card cage securing lever see Figure ...

Page 62: ...ion Card Removal To remove an expansion card perform the following steps NOTICE See Protecting Against Electrostatic Discharge for information on protecting the system from electrostatic discharge 1 Open the system doors 2 Disconnect any cables connected to the card 3 Remove the expansion card cage 4 To release an expansion card s back panel bracket rotate the latch away from the expansion card br...

Page 63: ...an expansion card s back panel bracket rotate the latch away from the expansion card bracket see Figure 23 6 To install the card insert the card edge connector firmly into the expansion card connector on the chassis 7 When the card is firmly seated in the connector and the card mounting bracket is aligned with the brackets on either side of it close the expansion card latch 8 If the expansion card...

Page 64: ...eps NOTICE See Protecting Against Electrostatic Discharge for information on protecting the system from electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the AC power cable from its power source 2 Remove the front bezel 3 Open the system doors 4 Disconnect the AC power cable and all peripheral cables from the back panel of the system 5 Locate the DIMM ...

Page 65: ...2 DIMM socket ejectors 2 Microprocessor The microprocessor is contained within a single edge contact SEC cartridge and heat sink assembly The system board has two guide bracket assemblies which hold the SEC cartridge and heat sink assemblies If your system has only one microprocessor the secondary guide bracket assembly connector must contain a terminator card If your system has two microprocessor...

Page 66: ...eat sink assembly take care to avoid sharp edges on the heat sink NOTICE See Protecting Against Electrostatic Discharge for information on protecting the system from electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the AC power cable from its power source 2 Remove the front bezel 3 Open the system doors 4 Disconnect the AC power cable and all peripher...

Page 67: ...see Figure 28 and perform the following steps 1 Remove the terminator card or old SEC cartridge from the guide bracket assembly 2 Slide the SEC cartridge into the guide bracket assembly and firmly seat the assembly until the tabs on the guide bracket assembly snap into place over the ends of the heat sink see Figure 28 3 Close the system doors System Board Figure 29 System Board Removal 1 System b...

Page 68: ... about 6 3 mm 1 4 inch 9 Carefully lift the system board up and out of the chassis Be sure to lift evenly and not twist the system board Place the system board on a smooth antistatic surface 10 Remove the microprocessor s and terminator card 11 Remove the DIMMs When installing the replacement system board install the system board into the chassis then install the following components which you rem...

Page 69: ... connector INTRUS1 9 Network interface connector ENET 10 Battery connector BATTERY 11 Configuration jumpers 12 Power input connector POWER3 13 hardware key connector for optional RAID controller RAID_KEY not supported 14 Power input connector POWER1 15 Primary microprocessor PROC_2 16 Primary microprocessor PROC_1 17 DIMM sockets DIMM_A DIMM_D 18 Interposer board interface cable connector I O CONN...

Page 70: ...caused by software rather than by a defective battery If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is not caused by a defective battery You can operate the system without a battery however the system configuration information maintained by the battery in NVRAM is erased each time you shut down the sy...

Page 71: ...System Setup program to confirm that the battery is operating properly 10 Enter the correct time and date through the System Setup program s Time and Date settings Also reenter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 11 Turn off the system and peripherals and leave them off for at least an hour 12 After an ...

Page 72: ...stalling replacement parts or reconfiguring the system you may need to change jumper settings on the system board You may also need to change jumper and or switch settings on expansion cards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To...

Page 73: ... following illustration 1 Rocker switch 2 Slide switch Each of these switches has two positions or settings usually on and off To change the setting of a slide switch use a small pointed object such as a small screwdriver or a straightened paper clip to slide the switch to the proper position To change the setting of a rocker switch use the screwdriver or paper clip to press down on the appropriat...

Page 74: ...The ISA configuration settings are cleared at next system boot If the ISA configuration settings become corrupted to the point where the system will not boot install the jumper plug and boot the system Remove the jumper before restoring the ISA configuration information PASSWD default The password feature is enabled The password feature is disabled SPREAD Reserved do not change jumpered unjumpered...

Page 75: ...alarm switch connector KYBD Keyboard connector MOUSE Mouse connector PARALLEL Parallel port connector sometimes referred to as LPT1 POWERn Power connector PROC_n Microprocessor guide bracket assembly and connectors RAID_KEY Socket for integrated RAID controller hardware key not supported SCSI1 SCSI2 Ultra3 SCSI host adapter connector USBn USB connector VGA Video connector SCSI Backplane Boards Fig...

Page 76: ...ard interface cable connector P1 4 Interposer board power cable connector P3 5 Diskette drive CD ROM drive interface connector J1 Disabling a Forgotten Password The system s software security features include a supervisor password and a user password which are discussed in detail in Using the System Setup Program of the User s Guide A password jumper on the system board enables these password feat...

Page 77: ... passwords are not disabled erased until the system boots with the PASSWD jumper plug removed However before you assign a new system and or user password you must install the jumper plug NOTE If you assign a new system and or user password with the jumper plug still removed the system disables the new password s the next time it boots 7 Repeat step 1 8 Install the jumper plug on the PASSWD jumper ...

Page 78: ...rror message may appear on the screen that identifies the incorrect configuration settings Many of these settings are established using the System Setup program The system then prompts you to enter the System Setup program to correct the setting When to Use the System Setup Program You can use the System Setup program as follows To change the system configuration information default settings To se...

Page 79: ...illustrated in Figure 1 Information on the System Setup screens is organized in five boxed areas Title box The box at the top of both screens lists the system name page number and the revision number of the BIOS Configuration options The box on the left half of both screens lists the options that define the installed hardware in your system Fields beside the options contain settings or values thos...

Page 80: ...Using the System Setup Program Dell PowerVault 735N Systems Service Manual file C Users Phebega_Pericho Desktop spv735N en sm setup htm 3 15 2013 4 18 21 PM ...

Page 81: ...her the system boots with the Num Lock mode activated on keyboards does not apply to 84 key keyboards Speaker Turns the built in speaker On the default or Off A reboot is needed for a change to take effect System Alert Sets System Alert to Fault the default or Warning Processor serial number Disables the default or Enables the processor serial number feature Processor Bus Displays the current proc...

Page 82: ... or COM3 for Serial Port 1 COM2 or COM4 for Serial Port 2 or Off port is disabled Parallel Port Configures the built in parallel port The default address is 378h Alternate addresses are 278h or 3BCh Set to Off to disable the parallel port NOTE Do not set Parallel Port to 278h if you have an Extended Capabilities Port ECP device connected to the port Parallel Mode Controls whether the built in para...

Page 83: ...stalled and detected video memory Service Tag Displays the 5 or 7 character service tag number programmed into NVRAM Asset Tag Displays the programmable asset tag number if assigned Using the System Password Feature NOTICE The password features provide a basic level of security for the data on your system However they are not foolproof If your data requires more security it is your responsibility ...

Page 84: ...en no system password is assigned and the password jumper on the system board is in the enabled position the default setting the setting shown for the System Password option is Not Enabled Only when this option is set to Not Enabled can you assign a system password using the following procedure 1 Verify that the Password Status option is set to Unlocked For instructions on changing the setting for...

Page 85: ...TER to leave password security enabled press CTRL ENTER to disable password security Enter password If the Password Status option is set to Locked the following prompt appears Type the password and press Enter After you type the correct system password and press Enter your system boots and you can use the keyboard and or mouse to operate your system as usual NOTE If you have assigned a setup passw...

Page 86: ...ystem Password option the system password has been deleted If you want to assign a new password continue to step 6 If Not Enabled is not displayed for the System Password option press the Alt b key combination to reboot the system and then repeat steps 3 through 5 6 To assign a new password follow the procedure in Assigning a System Password Using the Setup Password Feature Your Dell system is shi...

Page 87: ...he password If you do not enter the correct password in three tries the system lets you view but not modify the System Setup screens with the following exceptions You can still modify the Date Time CPU Speed Num Lock and Speaker options If System Password is not enabled and is not locked via the Password Status option you can assign a system password however you cannot disable or change an existin...

Page 88: ...password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 5 Repeat steps 1 through 4 6 Install the jumper plug on the PASSWD jumper 7 Replace the system doors 8 Assign a new system and or setup password To assign a new system password using the System Setup program...

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Dell PowerVault 735N, Service Manual

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Summary of Contents for PowerVault 735N

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