Dell PowerEdge R620 Owner'S Manual Download Page 89

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Figure 47. Cabling Diagram—2.5 Inch (x8) Systems

1. cable retention bracket
2. system board
3. SAS controller card
4. SAS backplane

Figure 48. Removing and Installing the 2.5 Inch (x10) Hard-Drive Backplane

Summary of Contents for PowerEdge R620

Page 1: ...Dell PowerEdge R620 Owner s Manual Regulatory Model E16S Series Regulatory Type E16S001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ...n Keys 22 System Setup Options 22 System Setup Main Screen 23 System BIOS Screen 23 System Information Screen 23 Memory Settings Screen 24 Processor Settings Screen 24 SATA Settings Screen 26 Boot Settings Screen 26 Integrated Devices Screen 27 Serial Communications Screen 28 System Profile Settings Screen 28 System Security Screen 29 Miscellaneous Settings 30 System And Setup Password Features 30...

Page 4: ...Installation Guidelines 44 Mode Specific Guidelines 45 Sample Memory Configurations 46 Removing Memory Modules 48 Installing Memory Modules 50 Hard Drives 51 Removing A 2 5 Inch Hard Drive Blank 51 Installing A 2 5 Inch Hard Drive Blank 52 Removing A Hot Swap Hard Drive 52 Installing A Hot Swap Hard Drive 53 Removing A Hard Drive From A Hard Drive Carrier 54 Installing A Hard Drive Into A Hard Dri...

Page 5: ...Removing A Processor 70 Installing A Processor 73 Power Supplies 74 Hot Spare Feature 75 Removing An AC Power Supply 75 Installing An AC Power Supply 76 Wiring Instructions For A DC Power Supply 77 Removing A DC Power Supply 79 Installing A DC Power Supply 80 Removing The Power Supply Blank 81 Installing The Power Supply Blank 81 System Battery 81 Replacing The System Battery 81 Hard Drive Backpla...

Page 6: ...shooting Power Supplies 104 Troubleshooting Cooling Problems 105 Troubleshooting Cooling Fans 105 Troubleshooting System Memory 105 Troubleshooting An Internal USB Key 106 Troubleshooting An SD Card 106 Troubleshooting An Optical Drive 107 Troubleshooting A Tape Backup Unit 108 Troubleshooting A Hard Drive 108 Troubleshooting A Storage Controller 109 Troubleshooting Expansion Cards 109 Troubleshoo...

Page 7: ...ns 117 8 System Messages 123 LCD Messages 123 Viewing LCD Messages 123 Removing LCD Messages 123 System Error Messages 123 Warning Messages 139 Diagnostic Messages 139 Alert Messages 139 9 Getting Help 141 Contacting Dell 141 ...

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Page 9: ...Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes blue until one of the but...

Page 10: ...slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 10 Video connector Allows you to connect a VGA display to the system 11 Hard drives 8 Up to eight 2 5 inch hot swappable hard drives Up to four 2 5 hot swappable hard drives and up to two 2 5 inch Dell PowerEdge Express Flash devices PCIe SSDs Figure 2 Front Panel Feat...

Page 11: ...er BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 6 Mini USB connector Allows you to connect USB devices to the system The port is USB 2 0 compliant 7 Hard drives 10 Up to ten 2 5 inch hot swappable hard drives 8 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC M...

Page 12: ...standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main m...

Page 13: ...g or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators The diagnostic indicators on the system fro...

Page 14: ...gh External airflow is obstructed See Getting Help Memory indicator Condition Corrective Action The indicator blinks amber if a memory error occurs See the system event log or system messages for the location of the failed memory Reinstall the memory device If the problem persists see Getting Help Hard Drive Indicator Patterns Figure 4 Hard Drive Indicators 1 hard drive activity indicator green 2 ...

Page 15: ...ck Panel Features and Indicators 8 Hard Drive System 2 PCIe Expansion Cards Item Indicator Button or Connector Icon Description 1 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back blink until one of th...

Page 16: ...bps NIC connectors or Four integrated connectors Two integrated 10 100 1000 Mbps NIC connectors Two integrated 100 Mbps 1 Gbps 10 Gbps SFP connectors 9 PCIe expansion card slot riser 3 Allows you to connect a PCIe expansion card 10 Power supply PSU1 AC 495 W 750 W or 1100 W Or DC 750 W or 1100 W 11 Power supply PSU2 Figure 6 Back Panel Features and Indicators 10 Hard Drive System and 8 Hard Drive ...

Page 17: ...ment port NOTE The port is available for use only if the iDRAC7 Enterprise license is installed on your system 4 PCIe expansion card slot riser 1 Allows you to connect a PCIe expansion card 5 Serial connector Allows you to connect a serial device to the system 6 Video connector Allows you to connect a VGA display to the system 7 PCIe expansion card slot riser 2 Allows you to connect a PCIe expansi...

Page 18: ...Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when available has an LED that serves as an indicator to show whether power is present or whether a power fault has oc...

Page 19: ... and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC power supplies is not supported and trigge...

Page 20: ... your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system For the full name of an abbreviation or acronym used in this document see the Glossary at www dell com support manuals NOTE Always check for updates on www d...

Page 21: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Page 22: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Page 23: ...s options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displays options to enable or disable the seria...

Page 24: ...e Memory Operating Mode can have different defaults and available options based on the memory configuration NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving If this field...

Page 25: ...P Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption By default the option is set to Disabled Dell Controlled T...

Page 26: ... prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UE...

Page 27: ... installed on the system board Integrated Network Card 1 Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By def...

Page 28: ...By default the Failsafe Baud Rate option is set to 11520 Remote Terminal Type Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Set...

Page 29: ...M DAPC By default the option is set to Disabled System Security Screen Menu Item Description Intel AES NI The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Allows you to set the system password This option is set to Enabled by default and is read ...

Page 30: ...ult the AC Power Recovery Delay option is set to Immediate User Defined Delay 60s to 240s Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay is selected Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you t...

Page 31: ... you need not provide the system password to boot the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 In the System Setup Main Menu select System BIOS and press Enter The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press Enter The System Security screen is displayed 4 In the System ...

Page 32: ...e system To disable the password security turn on or reboot your system type your password and press Ctrl Enter Using Your System Password To Secure Your System NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press Enter When Password Status is Locked type the password and pre...

Page 33: ...Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows you t...

Page 34: ... select the boot option you wish to use and press Enter Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be start...

Page 35: ...ttings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Maximum Air Exhaust Temperatur...

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Page 37: ...Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire AMP 90871 1 hand crimping tool or equivalent NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel awa...

Page 38: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that ...

Page 39: ...ect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 40: ...ring bracket 5 cooling shroud 6 power supplies 2 7 chassis intrusion switch 8 riser card 3 9 network daughter card 10 riser card 2 11 storage controller card 12 network daughter card cooling shroud 13 DIMMs 24 14 heat sink for processor 2 15 hard drive backplane 16 control panel 17 hard drives 8 18 optical drive optional 40 ...

Page 41: ...technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed...

Page 42: ...h the securing slots on the chassis 2 Lower the cooling shroud into the chassis until it is firmly seated 3 If applicable replace the full length PCIe card 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs registered DIMMs RDIMMs and load reduced DIMMs ...

Page 43: ...et are marked white the second socket black and the third socket green NOTE DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2 Figure 15 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 43 ...

Page 44: ...nes A maximum of two UDIMMs can be populated in a channel Up to two quad rank RDIMMs and up to three dual or single rank RDIMMs can be populated per channel When a quad rank RDIMM is populated in the first slot with white release levers the third DIMM slot in the channel with green release levers cannot be populated Up to three LRDIMMs can be populated regardless of rank count Populate DIMM socket...

Page 45: ...es that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with A4 A5 with A6 and so on NOTE Advanced ECC with Mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing NOTE To use memory sparing this feature must be ...

Page 46: ...Single Processor System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency DIMM Slot Population 2 2 1 1R x8 1333 MT s 1R x8 1600 MT s A1 4 2 2 1R x8 1333 MT s 1R x8 1600 MT s A1 A3 8 2 4 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 A4 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 16 2 8 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 4 4 2R x8 1333 MT s 2R x8 1600 M...

Page 47: ... 16 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 32 4 8 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 64 4 16 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 8 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 4 24 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 8 12 2R x4 1333 MT s 2R x4 1600 MT ...

Page 48: ...NG The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simpl...

Page 49: ...ly one memory module at a time Figure 16 Ejecting The Memory Module 1 memory module 2 memory module socket ejectors 2 3 memory module socket 6 If a memory module or a memory module blank is installed in the socket remove it NOTE Retain removed memory module blank s for future use Figure 17 Removing The Memory Module 1 memory module memory module blank 7 Install the cooling shroud 8 Close the syste...

Page 50: ... system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 If applicable remove the cooling shroud 4 Locate the memory module sockets CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a tim...

Page 51: ...For more information see Using System Diagnostics Hard Drives All hard drives connect to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host ...

Page 52: ... management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal ...

Page 53: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Page 54: ...le repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the scr...

Page 55: ...ctrical outlet and peripherals 3 Open the system 4 Disconnect the power data cable from the back of the drive Note the routing of the power data cable on the side of the system as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To release the drive press down and push the blue release tab tow...

Page 56: ...any attached peripherals 9 If applicable install the front bezel Cooling Fans Your system supports hot swappable cooling fans NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing A Cooling Fan WARNING Opening or r...

Page 57: ...t 1 Open the system 2 Align the plug at the base of the cooling fan with the connector on the system board 3 Slide the cooling fan into the securing slots until the tabs lock into place 4 Close the system Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the ...

Page 58: ...System Board Connectors 4 If installed remove the USB key 5 Insert the USB key into the USB connector 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup and verify that the USB key is detected by the system Figure 24 Replacing the Internal USB Key 1 USB memory key connector 2 USB memory key Expansion...

Page 59: ... you cannot install the GPU card NOTE You can install expansion cards only on one slot on riser 2 NOTE Both the processors must be installed to use the x16 link on the riser 2 slot The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All...

Page 60: ...ansion card riser 4 To remove the expansion card lift the expansion card latch 5 Grasp the expansion card by its edges and remove it from the expansion card connector on the riser 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to ma...

Page 61: ...edge connector firmly into the expansion card connector until the card is fully seated 8 Slide the expansion card latch into position 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Install any device drivers required for the card as described in the documentation for the card Removing Expansion Card Risers CAUTION Ma...

Page 62: ...oving and Installing the Expansion Card Riser 1 1 expansion card riser 1 2 expansion card 3 riser guide back right 4 riser guide back left 5 connector Figure 27 Removing and Installing the Expansion Card Riser 3 62 ...

Page 63: ...ide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Install any device drivers required for the card as described in the documentation for the card SD vFlash Card A vFlash SD card...

Page 64: ...hould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the syste...

Page 65: ...m Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the J_RIPS connector on the system board 4 Align the connectors on the system board and the...

Page 66: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup 1 Turn off the system including any attached peripherals and disconnect the system from the...

Page 67: ...that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Push down on the two tabs at the edge of the card and lift the card off the extractors As the card releases from the standoffs the connector under the card disengages from the system board connector 4 Angle the card so that the other end of th...

Page 68: ...ystem on including any attached peripherals Network Daughter Card CAUTION If the GPU card is installed you cannot install the 10 GbE network daughter card Removing The Network Daughter Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or tel...

Page 69: ...instructions that came with the product NOTE If you are installing the 10 Gb network daughter card ensure that you install the network daughter card cooling shroud in your system 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the screw holes on the system board 3 Press the touch point on the card to ensur...

Page 70: ...ur system NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 Remove the cooling shroud WARNING...

Page 71: ...enly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab Rotat...

Page 72: ...nently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing the processor you must install a processor blank and a heat sink blank in the vacant socket to ensure proper system cooling NOTE Instal...

Page 73: ...in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS vers...

Page 74: ...lock icon until it is locked in position 11 Similarly rotate the socket release lever near the unlock icon until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator included with your proc...

Page 75: ...r supply defaults are to wake both power supplies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at support dell com manuals Removing An AC Power Supply CAUTION Many repairs may only be done...

Page 76: ...output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack document...

Page 77: ...t Requirements Supply voltage 48 60 V DC Current consumption 32 A maximum Kit Contents Dell part number 6RYJ9 terminal block or equivalent 1 6 32 nut equipped with lock washer 1 Required Tools Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Required Wires One UL 10 AWG 2 ...

Page 78: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the ...

Page 79: ...ot authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supp...

Page 80: ... maximum output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack...

Page 81: ... Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery expl...

Page 82: ...rals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Press the touch points and lift the system battery cover up and away from the network daughter card cooling shroud Figure 39 Removing the System Battery Cover 1 system battery cover 2 network daughter card cooling shroud 3 touch points 4 Locate the battery socket CAUTION To avoid damage to the battery con...

Page 83: ...the system battery cover down into the notches till it snaps into place 9 Close the system 10 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 11 Enter System Setup to confirm that the battery is operating properly 12 Enter the correct time and date in the System Setup s Time and Date fields 13 Exit System Setup Hard Drive Backplane Depending ...

Page 84: ...drives and hard drive backplane you must remove the hard drives from the system before removing the hard drive backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives 5 Disconnect the SAS SATA SSD data cable s and power cable from the backplane 6 If applicable disconnect the ...

Page 85: ...Figure 42 Cabling Diagram 2 5 Inch x4 Systems 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on system board 5 SAS backplane 85 ...

Page 86: ...e and x2 Dell PowerEdge Express Flash PCIe SSD Backplane 1 backplane signal cable 2 PCIe A cable 3 backplane signal cable 4 PCIe B cable 5 backplane power cable 6 release tabs 2 7 SAS B cable 8 SAS hard drive connector on backplane 9 PCIe connector on backplane 86 ...

Page 87: ...and x2 PCIe SSD Hard Drive Backplane 1 cable retention bracket 2 system board 3 PCIe SSD card 4 integrated SAS controller card 5 SAS connector on system board 6 SAS and PCIe SSD backplane Figure 45 Removing and Installing the 2 5 Inch x8 Hard Drive Backplane 87 ...

Page 88: ...e power cable 3 SAS A cable 4 release tabs 2 5 SAS B cable Figure 46 Cabling Diagram 2 5 Inch x8 Systems 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on the system board 5 SAS backplane 88 ...

Page 89: ...Figure 47 Cabling Diagram 2 5 Inch x8 Systems 1 cable retention bracket 2 system board 3 SAS controller card 4 SAS backplane Figure 48 Removing and Installing the 2 5 Inch x10 Hard Drive Backplane 89 ...

Page 90: ...ignal cable 5 SD card socket 6 SAS cables 2 7 release tabs 2 8 hard drive connector Figure 49 Cabling Diagram 2 5 Inch x10 Systems 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on system board 5 SAS backplane expander card 90 ...

Page 91: ...y attached peripherals 9 If applicable install the front bezel Control Panel Assembly Removing The Control Panel Board 8 Hard Drive System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi...

Page 92: ...structions that came with the product 1 Align the screw holes on the control panel board with the standoffs on the chassis 2 Using a 2 Phillips screwdriver replace the two screws that secure the control panel board to the chassis CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The loc...

Page 93: ...ocking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 4 Disconnect the display module cable from the control panel board 5 Using a 1 Philips screwdriver remove the screw located at the bottom of the chassis that secures the control module to the chassis NOTE Apart from the screw the control panel has three tabs one on the left and two ...

Page 94: ...sertion The locking tab must be engaged after insertion 5 Connect the display module cable to the control panel board 6 Close the system 7 If applicable install the front bezel 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The Control Panel 10 Hard Drive System CAUTION Many repairs may only be done by a certified service technici...

Page 95: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Route the control panel cable through the chassis and connect the control panel cable to the control panel 2 Push the control panel into the chassis till it snaps into place 3 ...

Page 96: ...ne or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE This procedure applies only to the 8 hard drive system 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outl...

Page 97: ...ions that came with the product 1 Push the VGA module into the chassis and align the threaded screw hole on the VGA module with the screw hole on the chassis 2 Using a 2 Philips screwdriver replace the screw at the bottom of the chassis that secures the VGA module to the chassis 3 Replace the control panel 4 Connect the VGA module cable to the VGA module CAUTION The display module connector is a Z...

Page 98: ...nect the system from the electrical outlet 2 If installed remove the front bezel 3 Open the system 4 Remove the following a cooling shroud b memory modules c cooling fans d power supply s e all expansion card risers WARNING The heat sink is hot to touch for some time after the system has been powered down Ensure that you do not touch the heat sink s while removing the system board f heat sink s he...

Page 99: ...ng the system board from the chassis 7 Grasp the system board holder lift the blue release pin slide the system board toward the front of the system and lift the system board out of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Figure 54 Removing and Installing the System Board 1 system board 2 system board holder 3 release pin ...

Page 100: ...ssis 3 Push the system board toward the back of the chassis until the board clicks into place 4 Replace the following a hard drive backplane b hot swap hard drives c internal USB key if installed d internal dual SD module e network daughter card f all expansion cards and the integrated storage controller card g heat sink s heat sink blanks and processors s processor blanks h all expansion card ris...

Page 101: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 102: ... the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indi...

Page 103: ...onents you removed in step 3 6 Close the system 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A...

Page 104: ...isconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to op...

Page 105: ...the system If the problem persists see Getting Help Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by you...

Page 106: ... Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the...

Page 107: ...se the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled 11 Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive CAUTION Many repairs may only be done by a...

Page 108: ...roubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed bac...

Page 109: ...ll expansion cards installed in the system 11 Close the system 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached per...

Page 110: ...n see Using System Diagnostics If a problem is still indicated see Getting Help Troubleshooting Processors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by D...

Page 111: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 112: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 113: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 113 ...

Page 114: ...CD Optical drive SATA connector 3 J_BP0 Hard drive backplane power connector 4 J_TBU Tape backup unit power connector 5 J_PS1 PSU 1 power connector 6 J_RIPS Redundant internal persistent storage unit connector 7 J_NDC Network daughter card connector 8 J_RISER_3A Riser 3 connector 9 J_RISER_3B Riser 3 connector 10 J_USB USB connector 114 ...

Page 115: ...ctor 24 BAT Battery connector 25 CPU2 Processor socket 2 26 B1 B5 B9 B2 B6 B10 Memory module sockets 27 J_FAN2U_7 Cooling fan connector 28 J_FAN2U_6 Cooling fan connector 29 J_FAN2U_5 Cooling fan connector 30 J_FAN2U_4 Cooling fan connector 31 A1 A5 A9 A2 A6 A10 B3 B7 B11 B4 B8 B12 Memory module sockets 32 J_FAN1U_3 Cooling fan connector 33 J_BP1 Backplane power connector 34 J_FAN1U_2 Cooling fan ...

Page 116: ...system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 ...

Page 117: ...and the x16 link on riser 2 Riser 3 Slot 1 One full height three fourth length x16 link or one half height half length x16 link Memory Architecture 1066 MT s 1333 MT s or 1600 MT s registered or unbuffered Error Correcting Code ECC DIMMs Support for Advanced ECC or memory optimized operation Memory module sockets Twenty four 240 pin Memory module capacities LRDIMM 8 GB 16 GB or 32 GB single dual o...

Page 118: ...ernal hot swappable SAS SATA or Nearline SAS hard drives 10 hard drive systems Up to ten 2 5 inch internal hot swappable SAS SATA or Nearline SAS hard drives Optical drive 8 hard drive system only One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Connectors Back NIC Four 10 100 1000 Mbps or two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps Serial 9 pin DTE 16550 com...

Page 119: ...annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatur...

Page 120: ... Maximum Vibration Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 87 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Maximum Shock Operating One shock pulse in the positive z axis of 31 G for 2 6 ms in all operational orientations Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 7...

Page 121: ...ide a data center in environments such as an office or factory floor Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive Dust NOTE Applies to data center and non data center environments Air must be free of conductive dust zinc whiskers or other conductive particles ...

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Page 123: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 124: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 125: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 126: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 127: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 128: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 129: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 130: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 131: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 132: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 133: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 134: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 135: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 136: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 137: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 138: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 139: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

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Page 141: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support ...

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