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Dell PowerEdge R520 Owner'S Manual Download Page 7

Running The Embedded System Diagnostics

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System Diagnostic Controls

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6 Jumpers And Connectors...................................................................................................... 113

System Board Jumper Settings

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System Board Connectors

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Disabling A Forgotten Password

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7 Technical Specifications....................................................................................................... 117

8 System Messages...................................................................................................................123

LCD Messages

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Viewing LCD Messages

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Removing LCD Messages

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System Error Messages

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Warning Messages

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Diagnostic Messages

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Alert Messages

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9 Getting Help..............................................................................................................................141

Contacting Dell

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Summary of Contents for PowerEdge R520

Page 1: ...Dell PowerEdge R520 Owner s Manual Regulatory Model E19S Series Regulatory Type E19S001 ...

Page 2: ...henom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries No...

Page 3: ...Setup Navigation Keys 20 System Setup Options 21 System Setup Main Screen 21 System BIOS Screen 21 System Information Screen 21 Memory Settings Screen 22 Processor Settings Screen 22 SATA Settings Screen 24 Boot Settings Screen 24 Integrated Devices Screen 24 Serial Communications Screen 25 System Profile Settings Screen 26 System Security Screen 27 Miscellaneous Settings 28 System And Setup Passw...

Page 4: ... Lockstep 43 Memory Optimized Independent Channel Mode 44 Memory Sparing 44 Memory Mirroring 44 Sample Memory Configurations 44 Removing Memory Modules 46 Installing Memory Modules 47 Hard Drives 48 Removing A 3 5 Inch Hard Drive Blank 49 Installing A 3 5 Inch Hard Drive Blank 49 Removing A Dual Slot Hard Drive Blank 50 Installing A Dual Slot Hard Drive Blank 51 Removing A Hot Swap Hard Drive 51 I...

Page 5: ...al Dual SD Module 70 Internal SD Card 70 Removing An Internal SD Card 70 Installing An Internal SD Card 70 Integrated Storage Controller Card 71 Removing The Integrated Storage Controller 71 Installing The Integrated Storage Controller 72 Processors 73 Removing A Processor 73 Installing A Processor 75 Power Supplies 76 Removing An AC Power Supply 77 Installing An AC Power Supply 78 Wiring Instruct...

Page 6: ...ections 101 Troubleshooting The Video Subsystem 101 Troubleshooting A USB Device 101 Troubleshooting A Serial I O Device 102 Troubleshooting A NIC 102 Troubleshooting A Wet System 103 Troubleshooting A Damaged System 103 Troubleshooting The System Battery 104 Troubleshooting Power Supplies 104 Troubleshooting Cooling Problems 105 Troubleshooting Cooling Fans 105 Troubleshooting System Memory 105 T...

Page 7: ...Settings 113 System Board Connectors 114 Disabling A Forgotten Password 115 7 Technical Specifications 117 8 System Messages 123 LCD Messages 123 Viewing LCD Messages 123 Removing LCD Messages 123 System Error Messages 123 Warning Messages 139 Diagnostic Messages 139 Alert Messages 139 9 Getting Help 141 Contacting Dell 141 ...

Page 8: ...8 ...

Page 9: ...he power on indicator lights when the system power is on The power button controls the power supply output to the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when using certain operating syste...

Page 10: ...tus information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error is detected the LCD lights amber regardless of whether the system is turned on 7 USB connectors 2 Allows you to connect USB dev...

Page 11: ...in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle Home Screen The Home screen displays user configurable information about the system This screen is ...

Page 12: ...ormation to be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen View Menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gatewa...

Page 13: ...n Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failure Blinks amber four times per second Drive failed Blinks...

Page 14: ...slots 3 Connects a PCI Express expansion card 5 Serial connector Connects a serial device to the system 6 Video connector Connects a VGA display to the system 7 Ethernet connectors 2 Integrated 10 100 1000 Mbps NIC connector Integrated 100 Mbps 1 Gbps 10 Gbps SFP connector 8 USB connectors 2 Connect USB devices to the system The ports are USB 2 0 compliant 9 System identification connector Connect...

Page 15: ...Indicator Codes Figure 7 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indi...

Page 16: ...d power source is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Outp...

Page 17: ...r supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Power Indicator Codes For Non Redundant Power Supply The non redundant power supply has a status indicator and a self diagnostic button The...

Page 18: ...l com support manuals The rack documentation included with your rack solution describes how to install your system into a rack if required Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your ...

Page 19: ...he system s boot configuration F12 Starts Preboot Execution Environment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabl...

Page 20: ...e the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for yo...

Page 21: ...ions related to the processor such as speed cache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related fea...

Page 22: ...lient Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the ...

Page 23: ...d DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling...

Page 24: ... system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or disable BIOS Boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UE...

Page 25: ...lobal Enable option is set to Disabled Slot Disablement Allows you to enable or disable available PCIe slots on your system The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot ...

Page 26: ...ters are available only when the System Profile is set to Custom CPU Power Management Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Memory Frequency Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Turbo Boost Allows you to enable or di...

Page 27: ...tion is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements TPM Activation Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change TPM Status Displays the TPM status TPM Clear CAUTION Clearing the TPM results...

Page 28: ...o set whether keyboard related error messages are reported during system boot By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled In System Characterization This field enables or disables In System Characterization By default In System Characterization is set ...

Page 29: ...assword A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space A message prompts you to re enter the system password 6 Re enter the system password that you entered earlier and click OK 7 Select Setup Password enter your system password and ...

Page 30: ... system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabl...

Page 31: ...ys the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is...

Page 32: ... the Lifecycle Controller documentation at dell com support manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more infor...

Page 33: ...NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields 4 Click Back Finish Yes 33 ...

Page 34: ...34 ...

Page 35: ...C power supply unit PSU when available Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire AMP 90871 1 hand crimping tool or equivalent NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the ...

Page 36: ...m troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening ...

Page 37: ...ect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 38: ...edundant 4 expansion card riser 2 5 expansion card 6 expansion card latch 7 expansion card riser 1 8 heat sink for processor 1 9 DIMMs 12 10 cooling fans 6 11 optical drive optional 12 hard drives 8 13 information tag 14 control panel board 15 hard drive backplane 16 power distribution board 17 power interposer board 38 ...

Page 39: ...tch 3 power supply non redundant 4 expansion card riser 2 5 expansion card 6 expansion card latch 7 expansion card riser 1 8 heat sink for processor 1 9 DIMMs 12 10 cooling fans 6 11 optical drive optional 12 hard drives 8 13 information tag 14 control panel board 15 hard drive backplane Cooling Shroud 39 ...

Page 40: ...cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 If applicable remove the full length full height expansion card installed on slot 2 of the expansion card riser 2 4 Hold the touch points an...

Page 41: ...s It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ranks maximum frequency of the DIMMs number of DIMMs populated per channel DIMM operating voltage system profile selected for example Performa...

Page 42: ...r 2 Figure 16 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 channel 3 memory sockets B3 and B6 42 ...

Page 43: ...r 1 then populate socket B1 for processor 2 and so on Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If ...

Page 44: ...t failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each p...

Page 45: ... 6 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 Table 2 Memory Configurations Two Processors System Capacity in GB DIMM Size in GB Number of DIMMs Organization and Speed DIMM Slot Population 4 2 2 1R x8 1333 MT s 1R x8 1600 MT s A1 B1 8 2 4 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 B1 B2 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 B1 B2 B3 24 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 B1 B2 B3 48 8 6 2R x4...

Page 46: ...afety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system...

Page 47: ...safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 If applicabl...

Page 48: ...t and turn on the system including any attached peripherals 12 Press F2 to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules ar...

Page 49: ...an take a number of hours to format Removing A 3 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot Figure 20 Removing and Installing a 3 5 Inch Hard Drive ...

Page 50: ...tware RAID support only four hard drives The remaining hard drive slots are pre installed with dual slot hard drive blanks and are not available for software RAID NOTE This is a service only procedure 1 If installed remove the front bezel 2 Using a screwdriver push the release tabs to unlock the dual slot hard drive blank from the chassis 3 Pull the hard drive blank at the corners until it is free...

Page 51: ...stem 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is rea...

Page 52: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Page 53: ...y repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the scr...

Page 54: ...Figure 25 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 54 ...

Page 55: ...tion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the back s...

Page 56: ...tem 4 Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the side on the system as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To remove the optical drive press down and push the blue release tab toward the front of the system 6 ...

Page 57: ... FAN6 You must remove the dummy fan and install a cooling fan in the FAN6 slot when you install a second processor NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers Removing A Cooling Fan WARNING Opening or removing the system cover when the syste...

Page 58: ...tation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you install a second processor you must remove the dummy fan from the FAN6 slot install a cooling fan in the FAN6 slot upgrade both the expansion card risers riser ...

Page 59: ...ry key in the boot sequence in the System Setup NOTE The internal USB connector is located on the expansion card riser 2 Replacing the Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage...

Page 60: ...stems Table 3 Riser Configuration for Single and Dual Processor Systems Number of Processors Expansion Card Slots Riser 1 Riser 2 One PCIE_G2_X4 iDRAC Ports Card PCIE_G3_X8 PCIE_G3_X4 PCIE_G3_X4 Two PCIE_G3_X16 iDRAC Ports Card PCIE_G3_X8 PCIE_G3_X8 PCIE_G3_X8 NOTE The expansion card risers listed in the above table cannot be interchanged between single and dual processor systems Only a three four...

Page 61: ...ions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Lift the expansion card latch 4 Hold the expansion card by its edges and remove it from the expansion card connector on the expansion card riser 5 If you are removing the card permanently install a metal filler bracket ove...

Page 62: ...Figure 30 Removing and Installing the Expansion Card from Expansion Card Riser 1 1 expansion card 2 expansion card latch 3 riser 1 62 ...

Page 63: ... safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the expansion card connector on the riser 5 Open the expansion card latch and ...

Page 64: ...g and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and ...

Page 65: ...ty Read and follow the safety instructions that came with the product 1 If applicable reinstall the expansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector 4 Close the system 5 Reconnect the syst...

Page 66: ...ts card 4 Lift the expansion card latch 5 Remove the iDRAC Ports card 6 If installed remove the expansion card from slot 1 of expansion card riser 1 7 Supporting the expansion card riser hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser 8 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening...

Page 67: ...one service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the iDRAC Ports card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the el...

Page 68: ...nt on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the iDRAC7 User s Guide at dell com support manuals Replacing An SD vFlash Card 1 Locate the vFlash media slot on the iDRAC Ports card 2 To remove the installed SD vFlash card push inward on the card to release it 3 Pull...

Page 69: ...uct 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the internal dual SD module installed on the IDSDM connector on the system board 4 If applicable remove the SD card s 5 Holding the tab pull the dual SD module to remove it from the system board 6 Close the system 7 Reconnect the system to its...

Page 70: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the SD card slot on the internal dual SD module or the backplane expander b...

Page 71: ...ubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical ...

Page 72: ...hone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Align one end of the card with the card holder on the system board 4 Lower the other e...

Page 73: ... file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 ...

Page 74: ...r socket release lever and release the lever from the locked position 9 Rotate the lever 90 degrees upward until the processor is released from the socket 10 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of ...

Page 75: ...oting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you install a second processor you must remove the dummy fan from the FAN6 slot install a cooling fan ...

Page 76: ... board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 10 Set the processor lightly in the socket 11 Close the processor shield 12 Rotate the socket release lever down until it locks into position 13 Using a clean lint free cloth remove the thermal grease from ...

Page 77: ... simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only on...

Page 78: ... and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Wiring Instructions For A DC Power Supply Your system supports up to two 48 60 V DC power supplies when available WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt c...

Page 79: ... with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp ...

Page 80: ...roximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector using a 2 Phillips screwdriver WARNING To protect the power supply from electrostatic discharge the captive screws must be covere...

Page 81: ...e management arm see the system s rack documentation 1 Disconnect the power wires from the power source and the connector from the power supply you intend to remove 2 Disconnect the safety ground wire 3 Press the release latch and slide the power supply out of the chassis Figure 43 Removing and Installing a DC Power Supply 1 connector 2 power supply 3 power supply status indicator 4 release latch ...

Page 82: ...allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blan...

Page 83: ...wer supply you intend to remove and remove the cables from the strap 3 Open the system 4 Disconnect all the power cables from the power supply to the system board hard drives and optical drive CAUTION The power distribution and the power interposer board assembly must be removed from the system before separating them to avoid damaging the power distribution board s bottom layout 5 Remove the screw...

Page 84: ...4 4 power interposer board 5 release tab 6 power distribution board connector Figure 46 Power Distribution Board Connectors 1 fan 6 cable connector 2 power distribution board connector 3 8 pin power connector 84 ...

Page 85: ...er boards 2 Open the system 3 Connect the power distribution board to the power interposer board outside the system CAUTION To avoid damaging the power distribution board s bottom layout always connect the power distribution board to the power interposer board outside the system 4 Slide the power interposer and power distribution board assembly into the retaining hooks and push the boards downward...

Page 86: ...optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables fro...

Page 87: ...moving and Installing a Non Redundant Power Supply 1 chassis screw 2 power supply unit cage 3 power supply 4 standoff on the chassis 5 power cable 24 pins 6 power cable 8 pins 7 hard drive backplane power cable 87 ...

Page 88: ...h the FAN1 slot s fan blank 7 Close the system 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The Redundant Power Supply Unit Divider CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the o...

Page 89: ...repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2...

Page 90: ...The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your...

Page 91: ...d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage ...

Page 92: ...talling the Hard Drive Backplane 1 securing hooks 2 securing slot 3 release tabs 2 4 SAS A connector 5 backplane signal connector 6 backplane power connector 7 SAS B connector 8 hard drive backplane 9 hard drive connectors 8 92 ...

Page 93: ...ackplane for a Redundant PSU System 1 system board 2 hard drive backplane 3 SAS B cable connector 4 power cable connector 5 signal cable connector 6 SAS A cable connector 7 cable routing guide 8 power distribution board 9 cable retention latch 93 ...

Page 94: ...and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Holding the blue release tabs align the slots on the hard drive backplane with the securing hooks on the chassis 2 Push the hard drive backplane down until the release tabs snap into place 3 Attach the SAS A cable to the SAS A ...

Page 95: ...ystem including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 4 Disconnect the USB cable control panel cable and the displa...

Page 96: ... Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing The Control Panel CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing th...

Page 97: ... aligns with the slot on the chassis wall and the top left tab aligns with the slot on the top of the chassis 2 Pull the display module cable through the opening and into the chassis 3 Push the right side of the control panel until the top right tab aligns with the top of the chassis and the control panel snaps into place CAUTION The display module connector is a ZIF zero insertion force connector...

Page 98: ...ezel 3 Open the system 4 Remove the following a If installed full length expansion card on slot 2 of expansion card riser 2 b cooling shroud c memory modules WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on t...

Page 99: ...r components Figure 55 Removing and Installing the System Board 1 release screws 9 2 system board holder 3 system board Installing The System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due...

Page 100: ...egrated storage controller card c expansion card risers d power supply s e memory modules f cooling shroud g If installed full length expansion card on slot 2 of expansion card riser 2 6 Connect the cables to the system board 7 Route the power data cables through the cable retention bracket 8 Close the system 9 If applicable install the front bezel 10 Reconnect the system to its electrical outlet ...

Page 101: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 102: ... the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indi...

Page 103: ...onents you removed in step 3 6 Close the system 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A...

Page 104: ...isconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to op...

Page 105: ...the system If the problem persists see Getting Help Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by you...

Page 106: ... Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the...

Page 107: ...se the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled 11 Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive CAUTION Many repairs may only be done by a...

Page 108: ...ontroller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller CAUTION Many repairs may...

Page 109: ...the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test For more information see Using System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that each expansion...

Page 110: ...covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run t...

Page 111: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 112: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 113: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 113 ...

Page 114: ...tem identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC2 Network connector 8 NIC1 Network connector 9 VGA Video connector 10 COM Serial connector 11 BATTERY Battery connector 12 IO_RISER1 Riser 1 connector 13 CPU2 Processor socket 2 14 FAN6 Cooling fan connector 114 ...

Page 115: ...d service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripheral...

Page 116: ... on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Assign a new system and or setup password 116 ...

Page 117: ...processor system Riser 1 Slot 1 One half height half length x16 link with x16 slot Riser 2 Slot 2 One full height full length x8 link with x16 slot Slot 3 One full height half length x8 link with x16 slot Slot 4 One full height half length x8 link with x16 slot NOTE If you install a second processor you must remove the dummy fan from the FAN6 slot install a cooling fan in the FAN6 slot upgrade bot...

Page 118: ...limline SATA DVD ROM or DVD RW drive NOTE DVD devices are data only Connectors Back NIC Two RJ 45 10 100 1000 Mbps Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA iDRAC7 Optional One 1GbE Ethernet port External vFlash card Optional vFlash memory card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front US...

Page 119: ... dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C Allow processor ...

Page 120: ... 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Particulate Contamination NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined t...

Page 121: ...nd non data center environments Air must be free of corrosive dust Residual dust present in the air must have a deliquescent point less than 60 relative humidity Gaseous Contamination NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Copper Coupon Corrosion Rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate 200 Å month as defined by...

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Page 123: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 124: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 125: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 126: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 127: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 128: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 129: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 130: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 131: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 132: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 133: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 134: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 135: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 136: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 137: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 138: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 139: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

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Page 141: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support ...

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