Dell PowerEdge R420 Owner'S Manual Download Page 41

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Figure 12. Inside the System—With Redundant Power Supplies

power distribution board shroud

cooling shroud

power supply units (2)

storage controller card

expansion-card riser 2

expansion card

expansion-card riser 1

heat sink for processor 2

DIMMs (12)

10. cooling fans (5)
11. optical drive
12. hard drives (4)
13. control panel
14. hard-drive backplane
15. cable routing latch
16. power distribution board

Summary of Contents for PowerEdge R420

Page 1: ...Dell PowerEdge R420 Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 ...

Page 2: ...henom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries No...

Page 3: ...vigation Keys 22 System Setup Options 23 System Setup Main Screen 23 System BIOS Screen 23 System Information Screen 23 Memory Settings Screen 24 Processor Settings Screen 24 SATA Settings Screen 26 Boot Settings Screen 26 Integrated Devices Screen 27 Serial Communications Screen 28 System Profile Settings Screen 28 System Security Screen 29 Miscellaneous Settings 30 System And Setup Password Feat...

Page 4: ...ling Memory Modules 49 Hard Drives 50 Removing A 2 5 Inch Hard Drive Blank 51 Installing A 2 5 Inch Hard Drive Blank 51 Removing A 3 5 Inch Hard Drive Blank 52 Installing A 3 5 Inch Hard Drive Blank 52 Removing A Hot Swap Hard Drive 52 Installing A Hot Swap Hard Drive 53 Removing A Cabled Hard Drive 54 Installing A Cabled Hard Drive 55 Removing A 2 5 Inch Hard Drive From A 3 5 Inch Hard Drive Adap...

Page 5: ...dule 73 Removing The Internal Dual SD Module 73 Installing The Internal Dual SD Module 74 Internal SD Card 75 Removing An Internal SD Card 75 Installing An Internal SD Card 75 Integrated Storage Controller Card 75 Removing The Integrated Storage Controller Card 76 Installing The Integrated Storage Controller Card 77 Processors 77 Removing A Processor 77 Installing A Processor 79 Power Supplies 80 ...

Page 6: ...afety First For You And Your System 105 Troubleshooting System Startup Failure 105 Troubleshooting External Connections 105 Troubleshooting The Video Subsystem 105 Troubleshooting A USB Device 105 Troubleshooting A Serial I O Device 106 Troubleshooting A NIC 106 Troubleshooting A Wet System 107 Troubleshooting A Damaged System 107 Troubleshooting The System Battery 108 Troubleshooting Power Suppli...

Page 7: ...iagnostic Controls 116 6 Jumpers And Connectors 117 System Board Jumper Settings 117 System Board Connectors 118 Disabling A Forgotten Password 119 7 Technical Specifications 121 8 System Messages 127 LCD Messages 127 Viewing LCD Messages 127 Removing LCD Messages 127 System Error Messages 127 Warning Messages 143 Diagnostic Messages 143 Alert Messages 143 9 Getting Help 145 Contacting Dell 145 ...

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Page 9: ...ng the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashe...

Page 10: ...drive 10 Hard drives Up to four 3 5 inch or 2 5 inch hot swappable hard drives or SSDs Figure 2 Front Panel Features and Indicators Eight 2 5 Inch Hard Drive System Item Indicator Button or Connector Icon Description 1 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system NOTE On ACPI compliant oper...

Page 11: ...plays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless of whether the system is turned on or off 8 Information ta...

Page 12: ... seconds 4 Video connector Allows you to connect a VGA display to the system 5 Diagnostic indicators The diagnostic indicators light up to display error status 6 USB connectors 2 Allows you to connect USB devices to the system The ports are USB 2 0 compliant 7 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per ...

Page 13: ... error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the opti...

Page 14: ...he system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators The diagnostic indicators on the system front panel display error status during system startup NOTE No diagnostic i...

Page 15: ...f the problem persists see Getting Help Temperature indicator Condition Corrective Action The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is remove...

Page 16: ...Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are...

Page 17: ...ress expansion card 6 Video connector Allows you to connect a VGA display to the system 7 Ethernet connectors 2 Integrated 10 100 1000 Mbps NIC connector 8 USB connectors 2 Allows you to connect USB devices to the system The ports are USB 2 0 compliant 9 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 10 System identi...

Page 18: ...cator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power In...

Page 19: ... different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the ...

Page 20: ...system management software system updates and system components that you purchased with your system For the full name of an abbreviation or acronym used in this document see the Glossary at www dell com support manuals NOTE Always check for updates on www dell com support manuals and read the updates first because they often supersede information in other documents 20 ...

Page 21: ...he system s boot configuration F12 Starts Preboot Execution Environment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabl...

Page 22: ...e the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for yo...

Page 23: ...ions related to the processor such as speed cache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related fea...

Page 24: ...lient Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the ...

Page 25: ...d DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling...

Page 26: ...ay prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the ...

Page 27: ... installed on the system board Integrated Network Card 1 Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By def...

Page 28: ...y default the Failsafe Baud Rate option is set to 115200 Remote Terminal Type Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Set...

Page 29: ... DAPC By default the option is set to Disabled System Security Screen Menu Item Description Intel AES NI The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Allows you to set the system password This option is set to Enabled by default and is read o...

Page 30: ...ult the AC Power Recovery Delay option is set to Immediate User Defined Delay 60s to 240s Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay is selected Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you t...

Page 31: ...provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 In the System Setup Main Menu select System BIOS and press Enter The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press Enter The System Security screen is displayed 4 In the System Security ...

Page 32: ... disable the password security turn on or reboot your system type your password and press Ctrl Enter Using Your System Password To Secure Your System NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press Enter When Password Status is Locked type the password and press Enter wh...

Page 33: ... Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows you ...

Page 34: ... select the boot option you wish to use and press Enter Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be start...

Page 35: ...ttings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Maximum Air Exhaust Temperatur...

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Page 37: ...driver T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Figure 9 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 37 ...

Page 38: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It ...

Page 39: ...ect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 40: ...1 cooling shroud 2 power supply unit 3 storage controller card 4 expansion card riser 2 5 expansion card 6 expansion card riser 1 7 heat sink for processor 2 8 DIMMs 12 9 cooling fans 5 10 optical drive 11 hard drives 4 12 front I O panel 13 cable routing latch 40 ...

Page 41: ...roud 3 power supply units 2 4 storage controller card 5 expansion card riser 2 6 expansion card 7 expansion card riser 1 8 heat sink for processor 2 9 DIMMs 12 10 cooling fans 5 11 optical drive 12 hard drives 4 13 control panel 14 hard drive backplane 15 cable routing latch 16 power distribution board 41 ...

Page 42: ...warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Hold the touch points...

Page 43: ...registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ranks maximum frequency of the DIMMs number of DIMMs populated per channel DIMM operating voltage system profile selecte...

Page 44: ...r 2 Figure 14 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 channel 3 memory sockets B3 and B6 44 ...

Page 45: ...s can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of t...

Page 46: ...memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each processor Channel 1 is disabled and not available for Memory Mirroring Memory...

Page 47: ...MM Size in GB Number of DIMMs Organization and Speed DIMM Slot Population 4 2 2 1R x8 1333 MT s 1R x8 1600 MT s A1 B1 8 2 4 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 B1 B2 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 B1 B2 B3 24 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 B1 B2 B3 48 8 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 B1 B2 B3 96 16 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 B1 B2 B3 128...

Page 48: ...ks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Locate the appropriate memory module socket s 5 To release the memory mod...

Page 49: ...safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 If applicabl...

Page 50: ...cooling shroud 10 Close the system 11 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 12 Press F2 to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat ste...

Page 51: ...ing formatted Doing so can cause a hard drive failure NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 2 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty...

Page 52: ...vent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive i...

Page 53: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Page 54: ...t 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Disconnect the data power cable from the hard drive 5 Press the release tab on the hard drive carrier and slide the hard drive out of the hard drive bay CAUTION To maintain proper system cooling all empty hard drive...

Page 55: ...able to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A D connector on the system board If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge 8 Close the system 9 Reconnect the system to the electrical outlet and turn on the system and attached perip...

Page 56: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removin...

Page 57: ...Figure 23 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 57 ...

Page 58: ...e 24 Removing and Installing a Hard Drive Adapter With a 2 5 Inch Hot Swap Hard Drive Into a 3 5 Inch Hard Drive Carrier 1 hard drive carrier 2 screws 5 3 3 5 inch hard drive adapter 4 2 5 inch hard drive 58 ...

Page 59: ...by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the back set of hol...

Page 60: ...tem 4 Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To release the optical drive press and push the release tab toward the front of the system 6 Slide the...

Page 61: ...system to its electrical outlet and turn the system on including any attached peripherals Removing The Optical Drive In Cabled Hard Drive Systems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Page 62: ...e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system inc...

Page 63: ...gement software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing A Cooling Fan WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You...

Page 64: ...that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Remove the cooling shroud or power distribution board shroud as applicable 4 Facing the front of the system lower the fan into the cooling fan bracket NOTE When aligned correctly the fan cable is on the left of the fan 5 Connect the fan s powe...

Page 65: ...nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the USB connector INT_USB on the expansion card riser 2 4 If installed remove...

Page 66: ...ot be interchanged between single and dual processor systems The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 4 Expansion Card Installation Pr...

Page 67: ...emove an expansion card from riser 2 pull the blue latch on the expansion card holder 6 Hold the expansion card by its edges and remove it from the expansion card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot...

Page 68: ...ion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the expansion card connector on the riser 5 Open the expansion card latch and remove the filler bracket 6 Holding the card by its edges position ...

Page 69: ...erform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the e...

Page 70: ...ine or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable reinstall the expansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guides on the system board 3 Lower the expansion card riser i...

Page 71: ...iser 1 6 Supporting the expansion card riser by the touch points hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federa...

Page 72: ...d connector 7 Align the iDRAC Ports card bracket with the hooks on the chassis 8 Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated 9 Slide the expansion card latch into position 10 If applicable connect cables to the iDRAC Ports card 11 Close the system 12 Reconnect the system to its electrical outlet and turn the system on including any attac...

Page 73: ...rs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open...

Page 74: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser 1 and any card s installed in the riser 4 Locate the IDSDM connector on the system bo...

Page 75: ...d in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup 1 Turn off the system including any at...

Page 76: ...rn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system NOTE It is recommended that you remove the expansion card riser 2 before removing the storage controller card 3 Push down the two release levers at the edge of the card to disengage the card from the connector 4 Disengage the card from the storage controller c...

Page 77: ...he following procedure when Installing an additional processor Replacing a processor NOTE To ensure proper system cooling you must install a processor blank and a heat sink blank in any empty processor socket Removing A Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documenta...

Page 78: ...ocket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 7 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 8 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanent...

Page 79: ...overed by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 NOTE If you install a second processor you must remove the dummy fan from the FAN 6 slot install a cooling fan in the FAN 6 slot and upgrade both the riser cards riser1 and riser 2 For more information see Expansion Card Instal...

Page 80: ... incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 10 With the release lever on the processor socket in the open position align the pin of the processor using the pin position guide on the socket as reference an...

Page 81: ... if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide underSoftware Systems Management Dell Remote Access Controllers at dell com support manuals Removing A Redundant Power Supply CAUTION Many rep...

Page 82: ...wer cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing A Non Redundant Power Supply CAUTION Many repairs m...

Page 83: ...igure 41 Removing and Installing a Non Redundant Power Supply 1 power supply 2 screw 3 24 pin power cable 4 8 pin power cable 5 standoff 6 SATA power cable Installing A Non Redundant Power Supply NOTE A hot swappable non redundant power supply must be installed in Slot 1 of the power supply bay 1 Open the system 2 Align the screw hole on the power supply with the standoff on the chassis 3 Tighten ...

Page 84: ... Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery expl...

Page 85: ...or by pressing down firmly on the positive side of the connector Figure 43 Replacing the System Battery 1 positive side of battery 2 securing tab 5 Lift the battery out of the securing tabs at the negative side of the connector 6 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 7 Hold the battery with the facing up and slid...

Page 86: ...m from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives 5 Disconnect the SAS SATA SSD data signal and power...

Page 87: ...Figure 46 Removing and Installing the Four Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 87 ...

Page 88: ...hard drive backplane 3 SAS cable connector 4 cable routing guide 5 signal cable connector 6 power cable connector 7 cable routing latch 8 power distribution board 9 cable retention latch Figure 48 Front View of the Eight Hard Drive Backplane 1 hard drive connectors 8 88 ...

Page 89: ...rd Drive Backplane 1 SAS B connector 2 SAS A connector 3 backplane power connector 4 backplane signal connector Figure 50 Removing and Installing the Eight Hard Drive Backplane 1 hard drive backplane 2 release tabs 2 3 chassis hooks 4 89 ...

Page 90: ...by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SSD dat...

Page 91: ...ve the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the control panel by angling the control panel up and away from the system For an eight 2 5 inch hot swappab...

Page 92: ...ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable insert the control panel cable through the slot on the chassis CAUTION To avoid damaging the power LED do not use excessive force 2 Align the locking tabs on the control pa...

Page 93: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the control panel from the chassis 5 Remove the screw s securi...

Page 94: ...ling the Control Panel Module 3 5 Inch Cabled Hard Drive System 1 control panel module 2 control panel module screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel 6 LED panel screws 2 7 LED panel 94 ...

Page 95: ... 55 Removing and Installing the Control Panel Module 3 5 Inch Hot Pluggable Hard Drive System 1 control panel module 2 screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel 95 ...

Page 96: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 For a 3 5 inch cabled hard drive system a Insert the LED panel into the slot in the chassis b Secure the LED panel with the screws 2 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the correspondin...

Page 97: ...move the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 4 Disconnect the display...

Page 98: ...or is released before removal and insertion The locking tab must be engaged after insertion 5 Connect the display module cables to the control panel board 6 Close the system 7 If applicable install the front bezel 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Shroud Removing The Power Distribution Board Shroud CAU...

Page 99: ...anty Read and follow the safety instructions that came with the product NOTE For proper seating of the power distribution shroud in the chassis ensure that the cables inside the system are routed through the cable securing latch 1 Align the PDB shroud with the numbered fan bay and the arrow as the guide 2 Lower the PDB shroud into the chassis so that the two tabs on the PDB shroud rest on the cool...

Page 100: ...e with the product NOTE The power distribution board is present only in systems that support redundant power supplies 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the power supplies from the system 5 Remove the PDB shroud 6 Disconnect the power distribut...

Page 101: ...d service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM...

Page 102: ...irs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new syst...

Page 103: ...egrated storage controller card e memory modules f internal dual SD module g PDB shroud h cooling shroud 7 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed secured using the cable securing latches 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Import your new or existin...

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Page 105: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 106: ...and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all...

Page 107: ...in step 3 6 Close the system 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting A Damaged System CAUTION Many repairs may only be done by a certified ...

Page 108: ...elp NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as aut...

Page 109: ...ystem is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to pow...

Page 110: ... Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a different USB key that you know works properly 9 Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card CAUTION Many repairs may only be done by a certified service technician You should only perform troublesh...

Page 111: ...sconnect the system from the electrical outlet 5 Open the system 6 Remove the front bezel 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit CAUTION Many repairs may only be done by a cer...

Page 112: ...boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards ...

Page 113: ...rt team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test 2 Turn off the system and attached peripherals and disconnect the system from the ele...

Page 114: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run the ap...

Page 115: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 116: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 117: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 117 ...

Page 118: ...em identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC2 Network connector 8 NIC1 Network connector 9 VGA Video connector 10 COM Serial connector 11 IO_RISER1 Riser 1 connector 12 CPU2 Processor socket 2 13 FAN6 Cooling fan connector 14 FAN5 Cooling fan connector 118 ...

Page 119: ...nables these password features or disables them and clears any password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the jumper plug from the password jumper 4 Close the system The ...

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Page 121: ...r 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twelve 240 pin Memory module capacities RDIMMs 2 GB single rank 4 GB single and dual rank 8 GB dual rank 16 GB dual rank and 32 GB quad rank UDIMMs 2 GB single rank and 4 GB single and dual rank Minimum RAM 2 GB with one processor 4 GB ...

Page 122: ...evices are data only Connectors Back NIC Two 10 100 1000 Mbps Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA iDRAC7 One optional 1 GbE Ethernet External vFlash card One flash memory card slot with iDRAC Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB Two 4 pin USB 2 0 compliant V...

Page 123: ...of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C Allow processor performance degrade Non redundant power supplies are not supported Non Dell qualified peripheral cards and or peripheral cards are not suppo...

Page 124: ...ft Particulate Contamination NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental condit...

Page 125: ... have a deliquescent point less than 60 relative humidity Gaseous Contamination NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Copper Coupon Corrosion Rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate 200 Å month as defined by AHSRAE TC9 9 125 ...

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Page 127: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 128: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 129: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 130: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 131: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 132: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 133: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 134: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 135: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 136: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 137: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 138: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 139: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 140: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 141: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 142: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 143: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

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Page 145: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support ...

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Summary of Contents for PowerEdge R420

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Summary of Contents for PowerEdge R420

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