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Dell PowerEdge R320, Owner'S Manual

The Dell PowerEdge R320 is a powerful and reliable server designed for small to medium-sized businesses. Jumpstart your experience with this versatile device by downloading the free "Getting Started Manual" from our website. This comprehensive manual provides step-by-step instructions, ensuring a smooth setup process for your business needs.

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Troubleshooting Expansion Cards

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Troubleshooting Processors

.................................................................................................................................112

5 Using System Diagnostics.....................................................................................................113

Dell Online Diagnostics

.........................................................................................................................................113

Dell Embedded System Diagnostics

.....................................................................................................................113

When To Use The Embedded System Diagnostics

........................................................................................113

Running The Embedded System Diagnostics

.................................................................................................113

System Diagnostic Controls

...........................................................................................................................114

6 Jumpers And Connectors......................................................................................................115

System Board Jumper Settings

............................................................................................................................115

System Board Connectors

....................................................................................................................................116

Disabling A Forgotten Password

..........................................................................................................................117

7 Technical Specifications.......................................................................................................119

8 System Messages...................................................................................................................125

LCD Messages

......................................................................................................................................................125

Viewing LCD Messages

.................................................................................................................................125

Removing LCD Messages

...............................................................................................................................125

System Error Messages

........................................................................................................................................125

Warning Messages

...............................................................................................................................................141

Diagnostic Messages

...........................................................................................................................................141

Alert Messages

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9 Getting Help..............................................................................................................................143

Contacting Dell

.....................................................................................................................................................143

Summary of Contents for PowerEdge R320

Page 1: ...Dell PowerEdge R320 Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ... System Setup 22 Responding To Error Messages 22 Using The System Setup Navigation Keys 22 System Setup Options 22 System Setup Main Screen 23 System BIOS Screen 23 System Information Screen 23 Memory Settings Screen 24 Processor Settings Screen 24 SATA Settings Screen 26 Boot Settings Screen 26 Integrated Devices Screen 27 Serial Communications Screen 28 System Profile Settings Screen 28 System S...

Page 4: ...tem Memory 43 General Memory Module Installation Guidelines 45 Mode Specific Guidelines 45 Sample Memory Configurations 46 Removing Memory Modules 47 Installing Memory Modules 48 Hard Drives 49 Removing A 2 5 Inch Hard Drive Blank 50 Installing A 2 5 Inch Hard Drive Blank 50 Removing A 3 5 Inch Hard Drive Blank 50 Installing A 3 5 Inch Hard Drive Blank 51 Removing A Hot Swap Hard Drive 51 Installi...

Page 5: ...70 Removing The iDRAC Ports Card 70 Installing The iDRAC Ports Card 71 SD vFlash Card 71 Replacing An SD vFlash Card 71 Internal Dual SD Module 72 Removing The Internal Dual SD Module 72 Installing The Internal Dual SD Module 73 Internal SD Card 74 Removing An Internal SD Card 74 Installing An Internal SD Card 74 Integrated Storage Controller Card 74 Removing The Integrated Storage Controller Card...

Page 6: ...stem Board 100 Installing The System Board 101 4 Troubleshooting Your System 103 Safety First For You And Your System 103 Troubleshooting System Startup Failure 103 Troubleshooting External Connections 103 Troubleshooting The Video Subsystem 103 Troubleshooting A USB Device 103 Troubleshooting A Serial I O Device 104 Troubleshooting A NIC 104 Troubleshooting A Wet System 104 Troubleshooting A Dama...

Page 7: ...ed System Diagnostics 113 System Diagnostic Controls 114 6 Jumpers And Connectors 115 System Board Jumper Settings 115 System Board Connectors 116 Disabling A Forgotten Password 117 7 Technical Specifications 119 8 System Messages 125 LCD Messages 125 Viewing LCD Messages 125 Removing LCD Messages 125 System Error Messages 125 Warning Messages 141 Diagnostic Messages 141 Alert Messages 141 9 Getti...

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Page 9: ...ems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system s...

Page 10: ...ddress and so on as per your need 9 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 10 Hard drives Up to four 3 5 inch or 2 5 inch hot swappable hard drives or SSDs Figure 2 Front Panel Features and Indicators Eight 2 5 Inch Hard Drive System Item Indicator Button or Connector Icon Description 1 Power on indicator power button The power on indicator lights when the syst...

Page 11: ...mpliant 5 Optical drive optional One optional ultra slim SATA DVD ROM drive or DVD RW drive 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descri...

Page 12: ...s responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector Allows you to connect a VGA display to the system 5 Diagnostic indicators The diagnostic indicators light up to display error status 6 USB connectors 2 Allows you...

Page 13: ...default scrolling speed Press again to repeat the cycle Home Screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation...

Page 14: ...IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display ...

Page 15: ...cal error for example voltage out of range or a failed power supply or voltage regulator See the System Event Log or system messages for the specific issue If it is due to a problem with the power supply check the LED on the power supply Re seat the power supply by removing and reinstalling it If the problem persists see Getting Help Temperature indicator Condition Corrective Action The indicator ...

Page 16: ...m Update any required drivers for the PCIe card Re install the card If the problem persists see Getting Help Hard Drive Indicator Patterns Figure 5 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off...

Page 17: ...online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Back Panel Features And Indicators Figure 6 Back Panel Features and Indicators With Redundant Power Supplies Figure 7 Back Panel Features and Indicators With a Non Redundant Power Supply Item Indicator Button or Connector Icon Description 1 PCIe expansion card slot 1 Allows you to connect one low profile PCI ...

Page 18: ...on the front and back panels can be used to locate a particular system within a rack Hot swappable hard drive systems When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Cabled hard drive systems When one of these buttons is pressed the system status indicator on the back flashes until one of ...

Page 19: ...mum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 9 Power...

Page 20: ...ower supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a s...

Page 21: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Page 22: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Page 23: ...ache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displa...

Page 24: ...rror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non U...

Page 25: ...e or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consump...

Page 26: ...de of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Sett...

Page 27: ...Integrated Network Card 1 Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer opti...

Page 28: ...d rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 115200 Remote Terminal Type Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By de...

Page 29: ...y default the Memory Operating Voltage option is set to Auto Collaborative CPU Performance Control When set to enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled System Security Screen Menu Item Description Intel AES NI The Intel AES NI option improves the speed of applications by performing encryption and decryption usin...

Page 30: ...o set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last AC Power Recovery Delay Allows you to set how the system supports staggering of power up after AC power is restored to the system By default the AC Power Recovery Delay option is set to Immediate User Defined Delay 60s to 240s Allows you to set the User Defined Delay when the...

Page 31: ...is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 ...

Page 32: ... System and or Setup password a message prompts you to confirm the deletion 7 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press Ctrl Enter Using Your System Password To Secure Your...

Page 33: ... DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to Add delete and arrange boot options Access System Setup and BIOS level boot options without rebooting To enter the Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager If your operating system begins to load before you press ...

Page 34: ...Explorer run the Dell Diagnostics program and reboot the system UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press Enter Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in ...

Page 35: ... the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset N...

Page 36: ...36 ...

Page 37: ...river T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Figure 10 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 37 ...

Page 38: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It ...

Page 39: ...ect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 40: ...shroud 3 power supplies 2 4 integrated storage controller card 5 expansion card riser 2 6 expansion card riser 1 7 expansion card holder 8 processor heat sink 9 DIMMs 6 10 cooling fans 5 11 hard drives 8 12 control panel board 13 hard drive backplane 14 cable routing latch 15 power distribution board 40 ...

Page 41: ...rol panel board 12 cable routing latch Cooling Shroud Removing The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by you...

Page 42: ... be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the co...

Page 43: ...tes DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ranks maximum frequency of the DIMMs number of DIMMs populated per channel DIMM operating voltage system profile selected for example Performance Optimized Custom or Dense Configuration Optimized maximum suppor...

Page 44: ...able shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Populated Channel Operating Frequency in MT s Maximum DIMM Rank Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 1333 1066 and 800 1066 and 800 Dual rank Quad rank 44 ...

Page 45: ... mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of the slowe...

Page 46: ...l memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2 A3 A5 and A6 DIMMs installed in memory sockets with white release tabs must be ...

Page 47: ...ocumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you inten...

Page 48: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be in...

Page 49: ...the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives Depending on the configuration your system supports one of the following Four hard drive systems Up to four 3 5 inch cabled hard drives or Up to four 3 5 inch hot swappable SAS SATA or Nearline SAS hard drives or Up to four 2 5 inch hot swappabl...

Page 50: ...drive blank 2 release button Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A 3 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed re...

Page 51: ... management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal ...

Page 52: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Page 53: ...t 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Disconnect the data power cable from the hard drive 5 Press the release tab on the hard drive carrier and slide the hard drive out of the hard drive bay CAUTION To maintain proper system cooling all empty hard drive...

Page 54: ...able to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A D connector on the system board If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge 8 Close the system 9 Reconnect the system to the electrical outlet and turn on the system and attached perip...

Page 55: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removin...

Page 56: ...Figure 22 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 56 ...

Page 57: ...e 23 Removing and Installing a Hard Drive Adapter With a 2 5 Inch Hot Swap Hard Drive Into a 3 5 Inch Hard Drive Carrier 1 hard drive carrier 2 screws 5 3 3 5 inch hard drive adapter 4 2 5 inch hard drive 57 ...

Page 58: ...by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the back set of hol...

Page 59: ...tem 4 Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To release the optical drive press and push the release tab toward the front of the system 6 Slide the...

Page 60: ...system to its electrical outlet and turn the system on including any attached peripherals Removing The Optical Drive In Cabled Hard Drive Systems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Page 61: ...e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system inc...

Page 62: ...ent software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling shroud Removing A Cooling Fan WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should o...

Page 63: ...that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Remove the cooling shroud or power distribution board shroud as applicable 4 Facing the front of the system lower the fan into the cooling fan bracket NOTE When aligned correctly the fan cable is on the left of the fan 5 Connect the fan s powe...

Page 64: ...nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the USB connector INT_USB on the expansion card riser 2 4 If installed remove...

Page 65: ...d be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 Expansion Card Installation Order Card Priority Card Type Height Slot Priority Max Allowed Per Slot 1 Integrated RAID Integrated Slot 1 2 RAID Standard Height Slot 2 Riser 2 1 3 Converged Network Adapters CNAs Standard Height Slot 2 Riser 2 1 Low Pro...

Page 66: ...riser 2 slide the expansion card holder by pressing on the tab 6 Supporting the expansion card riser by the touch points hold the expansion card by its edges and remove it from the expansion card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bra...

Page 67: ...r warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the expansion card connector on the riser 5 Open...

Page 68: ...nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from ...

Page 69: ...m troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the expansion card riser with the connector and the guide pins on the system board 2 Lower...

Page 70: ...les connected to the iDRAC Ports card 4 Lift the expansion card latch 5 If installed remove the expansion card from expansion card riser 1 6 Supporting the expansion card riser by the touch points hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion sl...

Page 71: ...position the card so that the card edge connector aligns with the iDRAC Ports card connector 7 Align the iDRAC Ports card bracket with the hooks on the chassis 8 Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated 9 Slide the expansion card latch into position 10 If applicable connect cables to the iDRAC Ports card 11 Close the system 12 Reconne...

Page 72: ... You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the...

Page 73: ...as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the IDSDM connector on the sy...

Page 74: ...airs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Ensure that the Internal SD Card Port is enabled in the System Setup 1 Turn off the system including any attached peripherals...

Page 75: ...rn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system NOTE It is recommended that you remove the expansion card riser 2 before removing the storage controller card 3 Push down the two release levers at the edge of the card to disengage the card from the connector 4 Disengage the card from the storage controller c...

Page 76: ...epairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading...

Page 77: ...er the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 8 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 9 Lift the processor out of the s...

Page 78: ...pport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS ...

Page 79: ...ssor socket 11 Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor 12 Place the heat sink on the processor 13 Using a 2 Phillips screwdriver tighten the heat sink retention sockets 14 Install the cooling shroud 15 Close the system 16 Reconnect your system and peripherals to their electri...

Page 80: ...nt Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with ...

Page 81: ... to signify that the power supply is functioning properly Removing A Non Redundant Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not ...

Page 82: ...on redundant power supply must be installed in Slot 1 of the power supply bay 1 Open the system 2 Align the screw hole on the power supply with the standoff on the chassis 3 Tighten the screw to secure the power supply to the chassis 4 Connect all the power cables to the system board hard drives and optical drive 5 Close the system 6 Connect the power cable to the power supply and plug the cable i...

Page 83: ... Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery expl...

Page 84: ...onnector by pressing down firmly on the positive side of the connector Figure 42 Replacing the System Battery 1 positive side of battery 2 system battery 3 negative side of battery connector 6 Lift the battery out of the securing tabs at the negative side of the connector 7 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 8...

Page 85: ...ls and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives 5 Disconnect the SAS SAT...

Page 86: ...Figure 45 Removing and Installing the Four Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 86 ...

Page 87: ...hard drive backplane 3 SAS cable connector 4 cable routing guide 5 signal cable connector 6 power cable connector 7 cable routing latch 8 power distribution board 9 cable retention latch Figure 47 Front View of the Eight Hard Drive Backplane 1 hard drive connectors 8 87 ...

Page 88: ...rd Drive Backplane 1 SAS B connector 2 SAS A connector 3 backplane power connector 4 backplane signal connector Figure 49 Removing and Installing the Eight Hard Drive Backplane 1 hard drive backplane 2 release tabs 2 3 chassis hooks 4 88 ...

Page 89: ...as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS ...

Page 90: ...stalled remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the control panel by angling the control panel up and away from the system For an eight 2 5 inch...

Page 91: ...ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable insert the control panel cable through the slot on the chassis CAUTION To avoid damaging the power LED do not use excessive force 2 Align the locking tabs on the control pa...

Page 92: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the control panel from the chassis 5 Remove the screw s securi...

Page 93: ...ling the Control Panel Module 3 5 Inch Cabled Hard Drive System 1 control panel module 2 control panel module screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel 6 LED panel screws 2 7 LED panel 93 ...

Page 94: ... 54 Removing and Installing the Control Panel Module 3 5 Inch Hot Pluggable Hard Drive System 1 control panel module 2 screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel 94 ...

Page 95: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 For a 3 5 inch cabled hard drive system a Insert the LED panel into the slot in the chassis b Secure the LED panel with the screws 2 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the correspondin...

Page 96: ... If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 4 Discon...

Page 97: ...b on the connector is released before removal and insertion The locking tab must be engaged after insertion 5 Connect the display module cables to the control panel board 6 Close the system 7 If applicable install the front bezel 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Shroud Removing The Power Distribution ...

Page 98: ...anty Read and follow the safety instructions that came with the product NOTE For proper seating of the power distribution shroud in the chassis ensure that the cables inside the system are routed through the cable securing latch 1 Align the PDB shroud with the numbered fan bay and the arrow as the guide 2 Lower the PDB shroud into the chassis so that the two tabs on the PDB shroud rest on the cool...

Page 99: ...me with the product NOTE The power distribution board is present only in systems that support redundant power supplies 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the power supplies from the system 5 Remove the PDB shroud 6 Disconnect the power distribu...

Page 100: ...fied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module ...

Page 101: ...stem board by its edges and lift the system board out of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Figure 59 Removing and Installing the System Board 1 screws 9 2 system board Installing The System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple...

Page 102: ...dual SD module b heat sink heat sink blank and processor processor blank c expansion card risers d all expansion cards and the integrated storage controller card e cooling fan cables f memory modules g PDB shroud h cooling shroud 6 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed through the cable routing latch 7 Close the system 8 If applicable ins...

Page 103: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 104: ...for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use a...

Page 105: ...em CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 106: ...efective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the saf...

Page 107: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Page 108: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Page 109: ...le is properly connected to the drive 9 Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 110: ...card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller CAUTION Many repairs may only be d...

Page 111: ... instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test For more information see Using System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that each expansion card is f...

Page 112: ...covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run t...

Page 113: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 114: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 115: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 115 ...

Page 116: ...stem identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC 2 Ethernet connector 8 NIC 1 Ethernet connector 9 VGA Video connector 10 COM Serial connector 11 IO_RISER1 Riser 1 connector 12 Fan5 Cooling fan connector 13 Fan4 Cooling fan connector 14 Fan3 Cooling fan connector 116 ...

Page 117: ... password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the jumper plug from the password jumper 4 Close the system The existing passwords are not disabled erased until the system bo...

Page 118: ...118 ...

Page 119: ...ng Code ECC DIMMs Memory module sockets Six 240 pin Memory module capacities RDIMM 2 GB single rank 4 GB single and dual rank 8 GB dual rank and 16 GB dual rank UDIMM 2 GB single rank and 4 GB dual rank Minimum RAM 2 GB Maximum RAM 96 GB Drives Hard drives Four hard drive systems Up to four 3 5 inch cabled hard drives or Up to four 3 5 inch hot swappable SAS SATA or Nearline SAS hard drives or Up ...

Page 120: ...s Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA iDRAC7 One optional 1 GbE Ethernet External vFlash card One optional vFlash memory card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB Two 4 pin USB 2 0 compliant Video 15 pin VGA Internal USB One 4 pin USB 2 0 compliant Internal Dual SD Module I...

Page 121: ... C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C Allow processor performance degrade Non redundant power supplies are not supported Non Dell qualified peripheral cards a...

Page 122: ...ft Particulate Contamination NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental condit...

Page 123: ... have a deliquescent point less than 60 relative humidity Gaseous Contamination NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Copper Coupon Corrosion Rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate 200 Å month as defined by AHSRAE TC9 9 123 ...

Page 124: ...124 ...

Page 125: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 126: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 127: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 128: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 129: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 130: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 131: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 132: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 133: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 134: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 135: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 136: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 137: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 138: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 139: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 140: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 141: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

Page 142: ...142 ...

Page 143: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support ...

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