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Dell PowerEdge FC830, Owner'S Manual, Page: 7 / 169

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Dell PowerEdge FC830 Owner'S Manual Download Page 7

Troubleshooting Solid State Drives

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Troubleshooting USB devices

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Troubleshooting an internal SD card

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Troubleshooting processors

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Troubleshooting the blade system board

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Troubleshooting the NVRAM backup battery

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System messages

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Warning messages

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Diagnostic messages

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Alert messages

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10 Getting help.....................................................................................................168

Contacting Dell

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Accessing system information by using QRL

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Quick Resource Locator

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7

Summary of Contents for PowerEdge FC830

Page 1: ...Dell PowerEdge M830 Owner s Manual Regulatory Model FHB Regulatory Type FHB008 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...ifications 18 Chassis dimensions 18 Chassis weight 18 Processor specification 18 System battery specification 18 Memory specifications 18 RAID controller specifications 19 Drive specifications 19 Hard drives 19 Optical drives 19 Flash drive 19 Ports and connectors specifications 19 USB ports 19 SD cards 19 Mezzanine card specification 19 Video specifications 20 Environmental specifications 20 Part...

Page 4: ...ing blade components 55 Safety instructions 55 Before working inside your system 55 After working inside your system 55 Recommended tools 56 Removing and installing a blade 56 Removing the blade 56 Installing a blade 57 System cover 59 Removing the system cover 59 Installing the system cover 60 Inside the blade 62 Cooling shroud 63 Removing the cooling shroud 63 Installing the cooling shroud 64 Sy...

Page 5: ...ng a heat sink 98 Removing a processor 99 Installing a processor 103 Installing a heat sink 104 Hard drives or SSDs 106 Hard drive or SSD bay numbering 107 Hard drive or SSD installation guidelines 107 Removing a hard drive or SSD 108 Installing a hard drive or SSD 109 Removing a hard drive or SSD blank 111 Installing a hard drive or SSD blank 112 Shutdown procedure for servicing a hard drive or S...

Page 6: ...oving an expander card 143 Installing an expander card 145 System board 147 Removing the system board 147 Installing the system board 150 Restoring the Service Tag by using the Easy Restore feature 153 Entering the system Service Tag by using System Setup 153 Trusted Platform Module 154 Installing the Trusted Platform Module 154 Initializing the TPM for BitLocker users 155 Initializing the TPM for...

Page 7: ...oubleshooting processors 165 Troubleshooting the blade system board 166 Troubleshooting the NVRAM backup battery 166 System messages 167 Warning messages 167 Diagnostic messages 167 Alert messages 167 10 Getting help 168 Contacting Dell 168 Accessing system information by using QRL 168 Quick Resource Locator 168 7 ...

Page 8: ...ge M1000e enclosure The Dell PowerEdge M830 system supports up to Four Intel Xeon E5 4600 v4 or v3 processors 48 DIMMs Four 2 5 inch hot swappable hard drives or SSDs Twelve 1 8 inch hot swappable SSDs Supported configurations for the PowerEdge M830 system The Dell PowerEdge M830 system supports the following configurations 8 ...

Page 9: ... Dell PowerEdge M830 system Front panel The front panel provides access to the features available on the front of the server such as the power button status indicator management indicator and USB ports The diagnostic LEDs or the LCD panel is 9 ...

Page 10: ...s you to connect USB devices to the blade 3 USB management port or iDRAC Direct port Enables you to connect USB devices to the blade or provides access to the iDRAC Direct features For more information about iDRAC see the iDRAC Guide at Dell com idracmanuals 4 Management indicator The management indicator glows when the iDRAC controls the USB connector for management functions 5 Status indicator I...

Page 11: ...idracmanuals 4 Management indicator The management indicator glows when the iDRAC controls the USB connector for management functions 5 Status indicator Indicates the status of the system 6 Blade power on indicator power button The power on indicator glows when the blade is turned on The power button controls the power supply output to the system 7 Blade handle Used to slide the blade out of the e...

Page 12: ...ve or SSD Solid State Drives indicators display different patterns as drive events occur in the system NOTE The blade must have a hard drive or SSD or a hard drive blank installed in each drive bay Figure 4 Hard drive or SSD indicators 1 drive activity indicator green 2 drive status indicator green and amber NOTE If the drive is in Advanced Host Controller Interface AHCI mode the status LED on the...

Page 13: ... iDRAC Direct LED indicator codes NOTE The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode Figure 5 iDRAC Direct LED indicator 1 iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port USB XML Import Table 4 iDRAC Direct LED indicator Convention iDRAC Direct L...

Page 14: ...s that the laptop is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop connected is recognized Turns off Indicates that the laptop is unplugged Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out t...

Page 15: ...RAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide Dell com idracmanuals For information about installing the operating system see the operating system documentation Dell com operatingsystemmanuals For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Referen...

Page 16: ...ement documents Dell com omconnectionsenterprisesystemsman agement For information about connections and client systems management see the OpenManage Connections Client Systems Management documentation Dell com dellclientcommandsuitemanuals For information about viewing inventory performing configuration and monitoring tasks remotely turning on or off servers and enabling alerts for events on serv...

Page 17: ...Task Document Location the Dell Event and Error Messages Reference Guide 17 ...

Page 18: ... supports up to four Intel Xeon E5 4600 v3 or v4 product family processors System battery specification The PowerEdge M830 system supports CR 2032 3 0 V lithium coin cell system battery Memory specifications The PowerEdge M830 system supports DDR4 registered DIMMs and LV DDR4 DIMMs at 2400 MT s 2133 MT s and 1866 MT s Table 8 Memory specifications Memory module socket Memory capacity Minimum RAM M...

Page 19: ...onal USB Internal optional SD card Optional vFlash card with integrated iDRAC Enterprise Ports and connectors specifications USB ports The PowerEdge M830 system supports One 4 pin USB 2 0 compliant and one 9 pin USB 3 0 compliant on the front panel Internal two 4 pin USB 2 0 compliant SD cards The PowerEdge M830 system supports two internal SD cards dedicated for the hypervisor NOTE One SD card is...

Page 20: ...m temperature gradient operating and storage 20 C h 36 F h Table 10 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 RH with 29 C 84 2 F maximum dew point Table 11 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 ...

Page 21: ...pment damage or failure you may need to rectify the environmental conditions Re mediation of environmental conditions is the responsibility of the customer Table 15 Particulate contamination specifications Particulate contamination Specifications Air Filtration Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE This condition applies to data ...

Page 22: ...ture by 1 C per 175 m 1 F per 319 ft above 950 m 3 1171 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m 1 F per 228 ft...

Page 23: ...c LRDIMMs d 130 W or 120 W all core processors e Non Dell qualified peripheral cards and or peripheral cards greater than 25 W 23 ...

Page 24: ...more information see the CMC User s Guide at Dell com idracmanuals Related Links Log in to iDRAC iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make system administrators more productive and improve the overall availability of Dell systems iDRAC alerts administrators to system issues helps them perform remote system management and reduces the need for physica...

Page 25: ...log in by using Single Sign On or Smart Card NOTE You must have iDRAC credentials to log in to iDRAC For more information about logging in to iDRAC and iDRAC licenses see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Options to install the operating system If the system is shipped without an operating system install the supported operating system by using one o...

Page 26: ...emanuals Downloading the drivers and firmware Dell recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support drivers 2 Under the Drivers Downloads section type the Service Tag of your system in the Service Tag or ...

Page 27: ...onment PXE Related Links System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two met...

Page 28: ...xplained as follows Option Description System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about t...

Page 29: ... you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS Related Links System BIOS System BIOS Settings details System BIOS Settings details The System BIOS Settings screen details are explained as follows O...

Page 30: ...on the system Miscellaneous Settings Specifies options to change the system date time and so on Related Links System BIOS Viewing System BIOS Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI It also enables you to specify the boot order Related Links Boot Settings details System BIOS Viewing Boot Settings Choosing the system boot mode Changing the boot...

Page 31: ...ttempted to boot When this option is set to Enabled all hard drives are attempted to boot in the order selected in the Hard Disk Drive Sequence This option is not enabled for UEFI Boot Mode Boot Option Settings Configures the boot sequence and the boot devices Related Links Boot Settings Viewing Boot Settings Choosing the system boot mode Changing the boot order Choosing the system boot mode Syste...

Page 32: ...e Network Settings screen to modify PXE device settings The network settings option is available only in the UEFI mode NOTE The BIOS does not control network settings in the BIOS mode For the BIOS boot mode the optional Boot ROM of the network controllers handles the network settings Related Links UEFI iSCSI Settings Network Settings screen details UEFI iSCSI Settings details System BIOS Viewing N...

Page 33: ...ng UEFI iSCSI Settings Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main M...

Page 34: ...nu screen click System BIOS 4 On the System BIOS screen click System Security Related Links System Security System Security Settings details System Security Settings details The System Security Settings screen details are explained as follows Option Description Intel AES NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruct...

Page 35: ...protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image by using the certificates in the Secure Boot Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is set to Standard the BIOS uses the system manufacturer s key and certificates ...

Page 36: ...your system 2 Type the system password and press Enter Next steps When Password Status is set to Locked type the system password and press Enter when prompted at reboot NOTE If an incorrect system password is typed the system displays a message and prompts you to reenter your password You have three attempts to type the correct password After the third unsuccessful attempt the system displays an e...

Page 37: ...can assign a system password For more information see the System Security Settings screen section You cannot disable or change an existing system password NOTE You can use the password status option with the setup password option to protect the system password from unauthorized changes Related Links System Security Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed ...

Page 38: ...ystem Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Sy...

Page 39: ...and node interleaving Related Links Memory Settings details System BIOS Viewing Memory Settings Viewing Memory Settings To view the Memory Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and th...

Page 40: ...ry architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuration is installed If the field is set to Disabled the system supports NUMA asymmetric memory configurations This option is set to Disabled by default Snoop Mode Specifies the Snoop Mode options The Snoop Mode options available are Home Snoop Early Snoop and Cluster on D...

Page 41: ...stem for applications that need high utilization of sequential memory access This option is set to Enabled by default You can disable this option for applications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher This option is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU streamer pref...

Page 42: ... Description Family Model Stepping Specifies the family model and stepping of the processor as defined by Intel Brand Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Related Links Processor Settings Viewing Processor Settings SATA Settings You can use the SATA Settings screen ...

Page 43: ...rt is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port B Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Au...

Page 44: ... E Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity ...

Page 45: ...the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port I Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enable...

Page 46: ...en restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Integrated Devices Related Links Integrated Devices Integrated Devices details Integrated Devices details The Integrated Devices screen details are explained as follows Option Description USB 3 0 Setting Enables or disables the USB 3 0 support Enable this option only if y...

Page 47: ...default OS Watchdog Timer If your system stops responding this watchdog timer aids in the recovery of your operating system When this option is set to Enabled the operating system initializes the timer When this option is set to Disabled the default the timer does not have any effect on the system Memory Mapped I O above 4 GB Enables or disables the support for PCIe devices that need large amounts...

Page 48: ...es the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed This option is set to 115200 by default Remote Terminal Type Sets the remote console terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS c...

Page 49: ...mum Performance Maximum Reliability or a specific speed Turbo Boost Enables or disables the processor to operate in the turbo boost mode This option is set to Enabled by default Energy Efficient Turbo Enables or disables the Energy Efficient Turbo option Energy Efficient Turbo EET is a mode of operation where a processor s core frequency is adjusted to be within the turbo range based on workload C...

Page 50: ...led NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance Related Links System Profile Settings Viewing System Profile Settings Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Related Links Misce...

Page 51: ...ault setting for In System Characterization is subject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for ISC results to be applied The Enabled No Reboot option executes ISC and continu...

Page 52: ...peed 4 Click Back Finish Yes Related Links iDRAC Settings utility Device Settings Device Settings enables you to configure device parameters Related Links System BIOS Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered as part of the iDRAC out of ...

Page 53: ...m to complete the booting and then restart your system and try again Related Links Boot Manager Boot Manager main menu Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot ...

Page 54: ...ns the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System Related Links Boot Manager PXE boot The Preboot Execution Environment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 54 ...

Page 55: ...nty Read and follow the safety instructions that are shipped with your product NOTE Dell recommends that you always use an antistatic mat and antistatic wrist strap while working on components inside the system CAUTION Operating the system without the system cover can result in component damage NOTE To ensure proper operation and cooling all bays in the system must be populated always with either ...

Page 56: ...rtified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safe...

Page 57: ...ing a blade Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that ...

Page 58: ...revent accidental damage to the LCD screen 4 Align the guide rail on the upper edge of the blade so that the rail fits between the plastic guides on the enclosure 5 Slide the blade into the enclosure until the handle engages and locks the blade in place Figure 7 Installing a blade 1 blade 2 enclosure Next steps Follow the procedure listed in the After working inside your system section Related Lin...

Page 59: ...ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the system cover to service other components inside the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in t...

Page 60: ...stalling the system cover Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety inst...

Page 61: ...ent guide on the chassis 2 Lower the cover onto the chassis 3 Slide the cover until it clicks into position A properly seated cover is flush with the surface of the chassis Figure 9 Installing the system cover 1 system cover 2 release button 2 3 I O connector cover 2 4 alignment guides on the system cover and the chassis Next steps Follow the procedure listed in the After working inside your syste...

Page 62: ...m Inside the blade Figure 10 Inside the blade 1 mezzanine card connectors for card 1 and card 2 2 restore Serial Peripheral Interface rSPI card 3 mezzanine card connectors for card 3 and card 4 4 Network Daughter Card NDC 5 memory module 42 6 processor 2 7 cooling shroud 8 processor 3 9 hard drive SSD backplane 10 processor 4 11 processor 1 62 ...

Page 63: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown and loss of data NOTE You must remove the cooling shroud to service other components inside the system 1 Follow the safety g...

Page 64: ...d follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud NOTE You must remove the cooling shroud to service other components inside the system Steps 1 Align the guide pins on the cooling shroud with the guide slots on...

Page 65: ...iguration number of ranks Maximum frequency of the DIMMs Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 48 memory sockets split into four sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each c...

Page 66: ...1 channel 0 memory sockets A1 A5 and A9 channel 1 memory sockets A2 A6 and A10 channel 2 memory sockets A3 A7 and A11 channel 3 memory sockets A4 A8 and A12 Processor 2 channel 0 memory sockets B1 B5 and B9 channel 1 memory sockets B2 B6 and B10 channel 2 memory sockets B3 B7 and B11 66 ...

Page 67: ...tem supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance LRDIMMs and RDIMMs must not be mixed x4 and x8 DRAM based DIMMs can be mixed For more information see the Mode specific guidelines section A maximum of three single or dual rank RDIMMs can be popul...

Page 68: ...rviceability RAS Features Dual processor Up to 135 W 74 mm 24 24 Quad processor Up to 105 W 74 mm 48 48 120 W or 135 W 94 mm 40 Three DIMMs in channel 0 and channel 2 and two DIMMs in channel 1 and channel 3 32 Two DIMMs per channel Related Links Mode specific guidelines Mode specific guidelines Four memory channels are allocated to each processor The allowable configurations depend on the memory ...

Page 69: ...memory is used to mirror the active memory modules In the event of an uncorrectable error the system switches over to the mirrored copy This ensures SDDC and multi bit protection The installation guidelines for memory modules are as follows Memory modules must be identical in size speed and technology Memory modules installed in memory module sockets with white release levers must be identical and...

Page 70: ...B4 128 16 8 2R x8 2400 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 160 16 and 8 12 2R x4 2133 MT s 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 NOTE 16 GB DIMMs must be installed in the slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 B5 and B6 192 8 24 1R x8 2133 MT s A1 A2 A3 ...

Page 71: ... B9 B10 B11 B12 Table 24 Memory configurations four processors System capacity in GB DIMM size in GB Number of DIMMs Organization and speed DIMM slot population 64 4 16 1R x8 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 96 8 24 1R x8 2400 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 96 8 24 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4...

Page 72: ...A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 512 32 16 4R x4 2133 MT s 2R x4 2400 MT s A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 768 32 24 4R x4 2133 MT s 2R x4 2400 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 1024 32 32 4R x4 2133 MT s 2R x4 2400 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 ...

Page 73: ...elines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic con...

Page 74: ...r working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Installing memory modules After working inside your system Installing memory modules Prerequisites WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory...

Page 75: ...nstalled in the socket remove it NOTE Retain the removed memory module blank s for future use CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously 3 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 4 Alig...

Page 76: ...dule is firmly seated in the memory module socket 4 Run the system memory test in system diagnostics Related Links Safety instructions Before working inside your system Installing the cooling shroud Removing memory modules After working inside your system I O module mezzanine cards Your system supports a variety of optional mezzanine cards If installed the mezzanine card s must be used in conjunct...

Page 77: ...am Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE You must remove a mezzanine card to replace a faulty mezzanine card or service other components inside the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before...

Page 78: ...ety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the mezzanine card NOTE You must remove a mezzanine card to replace a faulty mezzanine card or service other components inside the system Steps 1 Open the retention latch by pressing the ridged area on the latch and lifting the end of the latch 2 If prese...

Page 79: ...ied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the mezzanine card support brack...

Page 80: ...ift the mezzanine card support bracket away from the system Figure 18 Removing the mezzanine card support bracket 1 screw 2 mezzanine card support bracket 3 tab on the bracket 2 4 slot on the system 2 5 system board Next steps 1 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Installing the mezzanine ca...

Page 81: ... Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready 4 Remove the mezzanine card support bracket NOTE You must remove the mezzanine card support bracket to replace a faulty system board Steps 1 Orient the mezzanine card support bracket toward the back of the system 2 Align the tabs on the mezzanine card support bracket with the slots...

Page 82: ...erform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the...

Page 83: ...e Getting Help section Related Links Safety instructions Before working inside your system After working inside your system Getting help Internal USB key The blade provides an internal USB connector for a USB flash memory key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Inte...

Page 84: ... CAUTION To avoid interference with other components in the server module the maximum permissible dimensions of the USB memory key are 15 9 mm wide x 57 15 mm long x 7 9 mm high 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the USB port or USB memory key on the system board To l...

Page 85: ...ing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the IDSDM card to replace a faulty IDSDM card or service other components inside the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3...

Page 86: ... the optional internal USB memory key Replacing an SD card Installing the IDSDM card After working inside your system Installing the IDSDM card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team ...

Page 87: ... on the card edge with the projection tabs on the mezzanine card support The two screw holes on the IDSDM card with the standoffs on the system board The hole on the SD card slot bracket with the screw hole on the IDSDM card 2 Install the two screws to secure the SD card slot bracket and IDSDM card to the system board Figure 24 Installing the IDSDM card 1 IDSDM card 2 screw 2 3 SD card slot bracke...

Page 88: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the rSPI card to replace a faulty rSPI card or service other components inside the system 1 Follow the safety guidelines l...

Page 89: ...may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guide...

Page 90: ... the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the optional rSPI card Installing a mezzanine card Installing the system cover Installing a blade After working inside your system SD vFlash card A vFlash SD card is a Secure Digital SD card that plugs into the vFlash SD card slot in the system It provi...

Page 91: ...rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 If installed remove the SD ...

Page 92: ... inside your system Network daughter card The Network daughter card NDC is a small removable mezzanine card The NDC provides you with the flexibility of choosing different network connectivity options for example 4 x 1GbE 2 x 10GbE and 2 x Converged Network Adapter Removing the NDC Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform trouble...

Page 93: ...Phillips screwdriver ready 4 Remove the mezzanine card Steps 1 Remove the two screws that secure the Network Daughter Card NDC to the system board CAUTION To prevent damage to the NDC hold the card only by its edges 2 Lift the card away from the system Figure 29 Removing the NDC 1 slot on the NDC 2 screw 2 3 NDC 4 standoff 2 5 connector 6 tab projections Next steps 1 Install the NDC 2 Follow the p...

Page 94: ...fety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready 4 Remove the NDC CAUTION To prevent damage to the NDC hold the card only by its edges NOTE You must remove the NDC to replace a faulty NDC or service other compone...

Page 95: ...e card Installing the system cover Installing a blade After working inside your system Processor blank and DIMM blank The processor blank and DIMM blank supplied with your system aids in directing airflow over the unused processor sockets and DIMM slots CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor blank and DIMM blank in the vacant so...

Page 96: ...or blank and DIMM blank when installing four processors or service other components inside the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps Hold the processor blank and DIMM blank by its edges and lift it away from the system Figure 31 Removing a processor blank and DIMM blank 1 ...

Page 97: ... remove processor blank and DIMM blank when installing two processors or service other components inside the system Steps 1 Align the standoffs on the processor blank and DIMM blank with the heat sink retention sockets on the processor socket 2 Lower the processor blank and DIMM blank onto the system until the standoffs on the processor blank and DIMM blank engage with the heat sink retention sock...

Page 98: ...t sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE To ensure proper system cooling you must install a processor blank and heat sink blank in any empty processor socket 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system 3 K...

Page 99: ...rocessor is hot to touch for some time after the system has been powered down Allow the processor to cool before removing it CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n...

Page 100: ...al processor system or a processor with a higher processor bin download the latest system BIOS version from Dell com support and follow the instructions included in the compressed download file to install the update on your system 4 Remove the cooling shroud NOTE If applicable close the expansion card latch on the cooling shroud to release the full length card 5 Remove the heat sink 6 If installed...

Page 101: ...cket release lever 1 2 processor 3 socket release lever 2 3 Hold the tab on the processor shield and rotate the shield upward and out of the way 4 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor 101 ...

Page 102: ...1 If you are removing the processor permanently install the processor blank 2 If you are removing the processor permanently install the processor DIMM blank If you are installing a new processor see the Installing a processor section 3 Install a processor 4 Install the heat sink 5 Reinstall the cooling shroud 6 Follow the procedure listed in the After working inside your system section 102 ...

Page 103: ...ol down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Steps 1 Unlatch and rotate the socket release levers 90 degrees upward and ensure that the socket release lever is fully open 2 Hold the tab on the processor shield and rotate the shield upward and out of the way...

Page 104: ...a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed...

Page 105: ... to the system board 5 Tighten the screw diagonally opposite to the first screw you have tightened NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and stop after the screw is seated The screw tension should not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining...

Page 106: ...ore working inside your system Installing a processor Installing the cooling shroud After working inside your system Safety instructions Before working inside your system Installing a processor Installing the cooling shroud After working inside your system Hard drives or SSDs Your system supports up to four 2 5 inch SAS SATA PCIe SSDs or SAS SATA hard drives and twelve 1 8 inch SAS SSDs The hard d...

Page 107: ...SD bay numbering 2 5 inch hard drive or SSD and PCIe SSD system 1 hard drive or SSD bay numbering 2 PCIe SSD bay numbering Figure 39 SSD bay numbering 1 8 inch SSD system Hard drive or SSD installation guidelines For single hard drive configuration a hard drive blank must be installed in the other drive bay to maintain proper cooling airflow 107 ...

Page 108: ...de your system section 3 Take the hard drive or SSD offline and wait until the hard drive or SSD indicator codes on the drive carrier stop blinking When all indicators stop blinking the drive is ready for removal See your operating system documentation for more information about taking the hard drive or SSD offline NOTE All operating systems do not support hot swappable drive installation See the ...

Page 109: ... is installed and the blade is turned on the hard drive or SSD automatically begins to rebuild Make absolutely sure that the replacement hard drive or SSD is blank or contains data that you wish to have over written Any data on the replacement hard drive or SSD is immediately lost after the hard drive or SSD is installed NOTE You must remove a hard drive or SSD to upgrade a hard drive or SSD or re...

Page 110: ...makes contact with the blade 4 Rotate the carrier handle to the closed position while pushing the carrier into the slot until it locks into place The status LED indicator displays a steady green light if the drive is installed correctly The drive carrier LED green indicator flashes as the drive rebuilds Figure 42 Installing a hard drive 1 release button 2 hard drive on backplane 3 hard drive 4 har...

Page 111: ...nline or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive or SSD slots must have hard drive or SSD blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow...

Page 112: ...inside your system Installing a hard drive or SSD blank After working inside your system Installing a hard drive or SSD blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove a hard drive or SSD Steps Insert the hard drive or SSD blank into the hard drive or SSD slot until ...

Page 113: ...gure 47 Installing a 1 8 inch SSD blank 1 SSD blank 2 release latch Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing a hard drive or SSD blank After working inside your system 113 ...

Page 114: ...the System Setup Removing a 2 5 inch hard drive or SSD from a 2 5 inch hard drive or SSD carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized ...

Page 115: ...er After working inside your system Installing a 2 5 inch hard drive or SSD in a 2 5 inch hard drive or SSD carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that...

Page 116: ...ole 4 Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing a 2 5 inch hard drive or SSD from a 2 5 inch hard drive or SSD carrier After working inside your system Removing a 1 8 inch SSD from a 1 8 inch SSD carrier Prerequisites CAUTION Many repairs may only be done by a certified service...

Page 117: ...ou should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the SSD from a SSD carrier to replace a faulty SSD from ...

Page 118: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the hard drive or SSD cage to replace a faulty hard drive or SSD cage or service other components inside the system 1 Follow the safety guidelines listed in the Safe...

Page 119: ...Removing the system cover After working inside your system Installing a hard drive or SSD cage Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by...

Page 120: ... system Steps 1 Align the screw holes on the hard drive or SSD cage with the screw holes on the chassis 2 Lower the hard drive or SSD cage into the chassis until it is seated firmly in place 3 Install the five screws to secure the hard drive or SSD cage to the chassis Figure 53 Installing a hard drive or SSD cage 1 hard drive or SSD cage 2 screw 5 3 guide pin 5 4 screw hole on the chassis 4 5 stan...

Page 121: ...SD bay numbering 1 8 inch x12 SAS SSD backplane A full length SAS SSD backplane with two backplane cables It supports up to twelve 1 8 inch SAS SSDs NOTE All drives connect to the system board through the hard drive or SSD backplane cable connector The following table provides information about connecting different backplane configurations to the respective connectors on the system board and expan...

Page 122: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the hard drive or SSD backplane to replace a faulty hard drive or SSD backplane or service other components inside the system 1 Follow the safety guidelines listed i...

Page 123: ...ector 5 connector 6 hard drive or SSD backplane cable Next steps 1 Install the hard drive or SSD backplane 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Installing a 2 5 inch x4 SAS hard drive or SSD backplane Removing the blade Removing the system cover After working inside your system 123 ...

Page 124: ...isted in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready 4 Remove the hard drive or SSD backplane NOTE You must remove the hard drive or SSD backplane to replace a faulty hard drive or SSD backplane or service other components inside the system Steps 1 Align the retention screws on the hard drive...

Page 125: ...SD backplane Installing the system cover Installing a blade After working inside your system Removing a 2 5 inch x4 SATA hard drive or SSD backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support ...

Page 126: ...e same locations 4 Remove the hard drives or SSDs Steps 1 Press the release latches lift the backplane until the guide pins on the hard drive or SSD cage disengage from the guides on the hard drive or SSD backplane 2 Remove the hard drive or SSD cage See the Removing the hard drive or SSD cage section 3 Loosen the two retention screws securing the hard drive or SSD backplane cable connector to the...

Page 127: ... and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready 4 Remove the hard drive or SSD backplane NOTE You must remove the hard drive or SSD backplane to replace a faulty hard drive or SSD backplane or ...

Page 128: ...r SSD backplane cable connector 2 6 connector Next steps 1 Install the hard drives or SSDs in their original locations 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing a 2 5 inch x4 SATA hard drive or SSD backplane Installing the system cover Installing a blade After working inside your system...

Page 129: ... working inside your system section 3 Keep the 2 Phillips screwdriver ready CAUTION To prevent damage to the hard drives or SSDs and the hard drive or SSD backplane you must remove the hard drives or SSDs from the blade before removing the hard drive or SSD backplane CAUTION You must note the number of each hard drive or SSD and temporarily label them before removal so that you can replace them in...

Page 130: ... J_PERC 7 PCIe SSD backplane cable connector 8 PCIe SSD backplane cable 9 hard drive or SSD backplane cable Next steps 1 Install the hard drive or SSD backplane 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Installing a 2 5 inch x2 SATA hard drive or SSD plus 2 5 inch x2 PCIe SSD backplane Removing ...

Page 131: ...stem section 3 Keep the 2 Phillips screwdriver ready 4 Remove the hard drive or SSD backplane NOTE You must remove the hard drive or SSD backplane to replace a faulty hard drive or SSD backplane or service other components inside the system Steps 1 Align the retention screws on the hard drive or SSD backplane cable connector with the screw holes on the system board connector SATA_BP 2 Tighten the ...

Page 132: ... PCIe SSD backplane cable connector 8 PCIe SSD backplane cable 9 hard drive or SSD backplane cable Next steps 1 Install the hard drives or SSDs in their original locations 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing a 2 5 inch x2 SATA hard drive or SSD plus 2 5 inch x2 PCIe SSD backplane ...

Page 133: ...fore removing the SSD backplane CAUTION You must note the number of each SSD and temporarily label them before removal so that you can replace them in the same locations 4 Remove the SSD s Steps 1 Press the release latches lift the backplane until the guide pins on the SSD cage disengage from the guides on the backplane 2 Remove the SSD cage 3 Perform the following NOTE The 1 8 inch x12 SSD backpl...

Page 134: ...board 6 connector on the system board SATA_BP 7 connector on the expander card EXP 8 backplane cable connector that connects to the connector on the expander card Next steps 1 Install the SSD backplane Related Links Safety instructions Before working inside your system Installing a 1 8 inch x12 SAS SSD backplane Removing the blade Removing the system cover After working inside your system 134 ...

Page 135: ...bays 6 11 to the connector on the system board SATA_BP 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready 4 Remove the SSD backplane NOTE You must remove the SSD backplane to replace a faulty SSD backplane or service other components inside the system Steps 1...

Page 136: ...connector on the expander card EXP 8 backplane cable connector that connects to the connector on the expander card Next steps 1 Install the SSDs in their original locations 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing a 1 8 inch x12 SAS SSD backplane Installing the system cover Installing ...

Page 137: ...ooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure liste...

Page 138: ...of battery 5 Place the battery into the connector and push the positive side of the battery until the battery snaps into place Next steps 1 If applicable install the memory module 2 Install the following a hard drives or SSDs b hard drive backplane or SSD backplane c hard drive cage or SSD cage 3 Follow the procedure listed in the After working inside your system section 4 Enter System Setup to co...

Page 139: ... documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians NOTE You must r...

Page 140: ... your system section Related Links Safety instructions Before working inside your system Installing the storage controller card Removing the blade Removing the system cover Removing a hard drive or SSD cage Removing a 2 5 inch x4 SATA hard drive or SSD backplane Removing a 2 5 inch x4 SAS hard drive or SSD backplane Removing a 2 5 inch x2 SATA hard drive or SSD plus 2 5 inch x2 PCIe SSD backplane ...

Page 141: ...chnicians 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready 4 Remove the storage controller card NOTE You must remove the storage controller card to replace a faulty storage controller card or service other components inside the system Steps 1 Align the slot...

Page 142: ... controller card 3 tab on the PCIe extender or storage controller card support bracket 4 standoff 2 Next steps 1 Install the following a hard drives or SSDs b hard drive backplane or SSD backplane c hard drive cage or SSD cage 2 Follow the procedure listed in the After working inside your system section 142 ...

Page 143: ...our warranty Read and follow the safety instructions that are shipped with your product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians NOTE You must remove the expander card to replace a faulty expander card NOTE Ensure that you install an expander card if you are using 1 8 inch x12 system 1 Follow the sa...

Page 144: ...der card cable connector that connects to the connector on the system board J_PERC 3 expander card cable 4 expander card 5 guide pin 2 Next steps 1 Install the expander card 2 Follow the procedure listed in the After working inside your system section 144 ...

Page 145: ...at came with the product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 1 and 2 Phillips screwdrivers ready 4 Remove the expander card CAUTION ...

Page 146: ...he connector on the system board J_PERC 3 expander card cable 4 expander card 5 guide pin 2 Next steps 1 Install the following a hard drives or SSDs b hard drive backplane or SSD backplane c hard drive cage or SSD cage 2 Follow the procedure listed in the After working inside your system section 146 ...

Page 147: ... system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions tha...

Page 148: ...s had sufficient time to cool before handling WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components Steps 1 Remove the screws on the system board that secure the system board to the chassis 2 Lift the system board by...

Page 149: ... 68 Different type of screws on the system board Table 27 Different type of screws Item Icon Description 1 2 Phillips round screw 7 2 2 Phillips hex screw 6 3 Hex bolt screw 5 mm 2 4 Hex nut screw 6 mm 4 149 ...

Page 150: ...should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures sh...

Page 151: ...ation button while placing the system board into the chassis NOTE You must remove the system board to replace a faulty system board Steps 1 Hold the system board by its edges and orient it toward the front of the chassis 2 Align the USB connectors with the slots on the front wall of the chassis 3 Lower the system board and install the screws to secure the system board to the chassis Figure 70 Inst...

Page 152: ...Entering the system Service Tag section c Update the BIOS and iDRAC versions d Re enable the Trusted Platform Module TPM For more information see the Re enabling the TPM for BitLocker users or Re enabling the TPM for Intel TXT users section Related Links Safety instructions Before working inside your system Removing the system board After working inside your system Restoring the Service Tag by usi...

Page 153: ...e at Dell com idracmanuals Restoring the Service Tag by using the Easy Restore feature The Easy Restore feature enables you to restore your system s Service Tag license UEFI configuration and the system configuration data after replacing the system board All data is automatically backed up in a backup flash device If BIOS detects a new system board and the Service Tag in the backup flash device BI...

Page 154: ...nnot be re installed or installed on another system board NOTE This is a Field Replaceable Unit FRU Removal and installation procedures must be performed only by Dell certified service technicians Installing the Trusted Platform Module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in yo...

Page 155: ... en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your sy...

Page 156: ...hical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE The Dell Embedded System Diagnostics is also known as E...

Page 157: ...eys to select System Utilities Launch Dell Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts running the tests on all the detected devices System diagnostics controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests th...

Page 158: ...by your warranty Read and follow the safety instructions that came with the product For information on resetting the password jumper to disable a password see the Disabling A Forgotten Password section Table 28 System Board Jumper settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 1 2 The password feature is disabled pins 2 3 NVRAM_CLR default The configuratio...

Page 159: ...or the expansion bus 2 MEZZ2_FAB_B1 mezzanine card connector for the expansion bus 3 VFLASH SD vFlash card connector 4 bNDC Network daughter card connector 5 IDSDM rSPI IDSDM rSPI card connector 6 MEZZ3_FAB_C2 mezzanine card connector for the expansion bus 7 MEZZ4_FAB_B2 mezzanine card connector for the expansion bus 8 bNDC Network daughter card connector 159 ...

Page 160: ...ng a forgotten password The software security features of blade include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product do...

Page 161: ...sign a new system and or setup password with the jumper on pins 1 and 2 the system disables the new password s the next time it boots 6 Turn off the blade using the operating system commands or the CMC 7 Remove the blade from the enclosure to access the jumpers 8 Move the jumper on the system board jumper from pins 2 and 3 to pins 1 and 2 9 Install the blade in the enclosure 10 Turn on the blade 1...

Page 162: ... the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Before performing the following procedure ensure that you have installed the memory modules according to the memory installation guidelines for the blade Steps 1 Restart the blade a P...

Page 163: ...e carrier in the 3 Restart the enter the System Setup and confirm that the drive controller is enabled 4 Ensure that any required device drivers are installed and are configured correctly NOTE Installing a hard drive into another bay may break the mirror if the mirror state is optimal 5 Remove the hard drive and install it in the other drive bay 6 If the problem is resolved reinstall the hard driv...

Page 164: ... 7 If the SSD is the boot drive ensure that the SSD is configured and connected properly 8 Partition and logically format the SSD 9 If possible restore the files to the SSD If the problem persists see the Getting help section Related Links Getting help Troubleshooting USB devices Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troublesh...

Page 165: ...in slot 2 5 If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 2 has failed insert the new SD card into SD card slot 2 6 If the Internal SD Card Redundancy option in Integrated Devices screen of the System Setup is set to Disabled replace the failed SD card with a new SD card 7 Install the blade in the enclosure 8 Enter ...

Page 166: ...y perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product The battery maintains the blade configuration date and time information in the NVR...

Page 167: ...tem continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and need you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that shipped with the operating system or applicat...

Page 168: ...r installed The QRL includes the following information about your system About this task How to videos Reference materials including the Owner s Manual LCD diagnostics and mechanical overview Your system service tag to quickly access your specific hardware configuration and warranty information A direct link to Dell to contact technical assistance and sales teams Steps 1 Go to Dell com QRL and nav...

Page 169: ...Figure 73 QRL code 169 ...

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