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Dell POWEREDGE E11S, Owner'S Manual, Page: 114 / 130

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Dell POWEREDGE E11S Owner'S Manual Download Page 114

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Troubleshooting Your System

Summary of Contents for POWEREDGE E11S

Page 1: ...Dell PowerEdge T110 II Systems Owner s Manual Regulatory Model E11S Series Regulatory Type E11S002 ...

Page 2: ...reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade name...

Page 3: ... for Connecting External Devices 13 NIC Indicator Codes 14 Diagnostic Lights 15 System Messages 17 Warning Messages 20 Diagnostics Messages 20 Alert Messages 20 Other Information You May Need 21 2 Using the System Setup Program and Boot Manager 23 Choosing the System Boot Mode 23 Entering the System Setup Program 24 Responding to Error Messages 24 System Setup Options 25 ...

Page 4: ...Entering the UEFI Boot Manager 35 Using the Boot Manager Navigation Keys 36 Boot Manager Screen 36 Boot Settings Screen 37 System Utilities Screen 37 System and Setup Password Features 38 Using the System Password 38 Using the Setup Password 40 Embedded System Management 41 Baseboard Management Controller Configuration 42 Entering the BMC Setup Module 42 3 Installing System Components 43 Recommend...

Page 5: ...Tape Drive 55 Hard Drives 56 Hard Drive Installation Guidelines 57 Removing a 3 5 Inch Hard Drive 57 Installing a 3 5 Inch Hard Drive 59 Removing a 3 5 Inch Hard Drive From a Hard Drive Bracket 60 Installing a 3 5 Inch Hard Drive Into a Hard Drive Bracket 61 Removing a 2 5 Inch Hard Drive When Available 61 Installing a 2 5 Inch Hard Drive When Available 63 Expansion Card Stabilizer 65 Removing the...

Page 6: ...s 76 Processor 78 Removing the Processor 78 Installing a Processor 81 Cooling Fan 82 Removing the Cooling Fan 82 Installing the Cooling Fan 83 System Battery 84 Replacing the System Battery 84 Power Supply 86 Removing the Power Supply 86 Installing the Power Supply 87 Internal USB Memory Key 88 Chassis Intrusion Switch 89 Removing the Chassis Intrusion Switch 89 Installing the Chassis Intrusion Sw...

Page 7: ...stem 100 Troubleshooting a USB Device 100 Troubleshooting a Serial I O Device 101 Troubleshooting a NIC 101 Troubleshooting a Wet System 102 Troubleshooting a Damaged System 103 Troubleshooting the System Battery 104 Troubleshooting Power Supply 105 Troubleshooting System Cooling Problems 105 Troubleshooting Cooling Fan 106 Troubleshooting System Memory 107 Troubleshooting an Internal USB Key 108 ...

Page 8: ...to Use the Embedded System Diagnostics 116 Running the Embedded System Diagnostics 116 System Diagnostics Testing Options 116 Using the Custom Test Options 117 Selecting Devices for Testing 117 Selecting Diagnostics Options 117 Viewing Information and Results 118 6 Jumpers and Connectors 119 System Board Jumper 119 System Board Connectors 120 Disabling a Forgotten Password 122 7 Getting Help 123 C...

Page 9: ...Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and Boot Manager on page 23 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC...

Page 10: ...r is on The power button controls the DC power supply output to the system NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power...

Page 11: ...tors 2 Connect USB devices to the system The ports are USB 2 0 compliant 5 Diagnostic indicator lights 4 The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights on page 15 6 Tape drive optional One optional half height using one drive bay 7 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Item Indicat...

Page 12: ...nel Features and Indicators Item Indicator Button or Connector Icon Description 1 Padlock ring Locks the cover release latch 2 Security cable slot Connects a cable lock to the system 3 Power supply 305 W power supply 4 Cable clasp Secures the power cable 7 8 6 5 9 1 3 10 2 4 ...

Page 13: ...essary to enable ports on your system use the System Setup program See Using the System Setup Program and Boot Manager on page 23 5 USB connectors 4 Connect USB devices to the system The ports are USB 2 0 compliant 6 eSATA connector Connects additional storage devices 7 Serial connector Connects a serial device to the system 8 Video connector Connects a VGA display to the system 9 Ethernet connect...

Page 14: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Page 15: ...r a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 123 Possible processor failure...

Page 16: ... See Getting Help on page 123 Memory configuration error See Troubleshooting System Memory on page 107 Possible system board resource and or system board hardware failure See Getting Help on page 123 Possible system resource configuration error See Getting Help on page 123 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 99 ...

Page 17: ...turing mode Reboot to take the system out of manufacturing mode Caution NVRAM_CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and Boot ...

Page 18: ...ge 73 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting a USB Device on page 100 Troubleshooting an Optical Drive on page 109 and Troubleshooting a Hard Drive on page 111 See Using the System Setup Program and Boot Manager on page ...

Page 19: ...d SATA port is faulty Replace the faulty drive The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubles...

Page 20: ...iagnostic tests on your system See Running the System Diagnostics on page 115 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Tim...

Page 21: ... features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check for updates on support dell com manuals and read the...

Page 22: ...22 About Your System ...

Page 23: ...face based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 35 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 29 of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed th...

Page 24: ...nation of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow Moves to the previous fiel...

Page 25: ...tion NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 27 ...

Page 26: ...the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 30 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 31 Power Management Enables you to manage power usage of the processor fans and ...

Page 27: ...by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system me...

Page 28: ...gy incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost technology is supported by the...

Page 29: ...ION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequenc...

Page 30: ...dress for the NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and P...

Page 31: ...rection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and ...

Page 32: ...etting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently CPU Power and Performance Management Options are OS DBPM Maximum Performance or M...

Page 33: ...e the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operatin...

Page 34: ...n Enabled default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing...

Page 35: ...t Mode must be set to UEFI in the System Setup program to access the Boot Manager The Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the Boot Manager 1 Turn on or restart your system AC Power Recovery Delay Immediate default Determines how the system supports the staggering of power up after the...

Page 36: ...e Boot Manager screen from the other program screens F1 Displays the Boot Manager help file Option Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Select Boot Mode Displays the l...

Page 37: ...ootstrap Entry Vector BEV boot priority NOTE Only the first device under Legacy Drive is displayed in the Set Boot Order option Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Boot From File Sets a one time boot option not included in the boot option li...

Page 38: ...Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you ca...

Page 39: ...ave assigned a setup password see Using the Setup Password on page 40 the system accepts your setup password as an alternate system password 1 Turn on or reboot your system by pressing Ctrl Alt Delete 2 Type your password and press Enter When Password Status is Locked you must type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a...

Page 40: ...assword option and press the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear ...

Page 41: ...word 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 To assign a new setup password perform the steps in Assigning a Setup Password on page 40 Embedded System Management The Dell USC is an embedded utility that enable...

Page 42: ...functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentat...

Page 43: ...ystem Components 43 3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 2 Phillips screwdriver Wrist grounding strap ...

Page 44: ...or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 1 power supply 2 chassis intrusion switch 3 cooling shroud 4 expansion card stabilizer 5 heat sink 6 hard drives 4 7 tape drive optional 8 optical dri...

Page 45: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Press the power button to ground the system board 3 Lay the system on its side as ...

Page 46: ...over with the slots on the bottom of the chassis See Figure 3 2 2 Press down on the cover until the cover release tab snaps into place 3 Place the system upright on a flat stable surface 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 release tab 1 ...

Page 47: ...ty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 3 Slide the drive release latch in the direction of the arrow until it releases the front bezel from its side hinges See Figure 3 3 NOTE The drive release latch secures and relea...

Page 48: ...simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the front bezel with the slots on the chassis See Figure 3 3 2 Snap the bezel into place 1 drive rel...

Page 49: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Before installing a drive in one or more of the front drive bays remove the corresponding insert s on the front bezel 1 From the back of the bezel push the tab at the end of the insert outward 2 Pull the insert away from the bezel See Figure 3 4 Figure ...

Page 50: ...nt of the system EMI filler panels are essential for airflow efficiency and for electromagnetic interference protection Before installing an optical drive the corresponding EMI filler panel must first be removed Removing an EMI Filler Panel CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produc...

Page 51: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screws on the EMI filler panel with the slots in the chassis and slide the EMI filler panel into the bay until it clicks into place See Figure 3 5 2 Replace the front bezel See Installing the Front Bezel on ...

Page 52: ...ephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 3 Remove the front bezel See Removing the Front Bezel on page ...

Page 53: ...ling System Components 53 Figure 3 6 Removing and Installing a Tape Drive SAS Connection 1 power data cable 2 drive release latch 3 drive bay screw slots 4 tape drive 5 tape drive shoulder screws 3 5 4 2 3 1 ...

Page 54: ...ive on page 55 7 If the drive is being permanently removed install an insert on the front bezel See Installing Front Bezel Insert on page 50 8 Replace the front bezel See Installing the Front Bezel on page 48 9 Close the system See Closing the System on page 46 1 power data cable 2 drive release latch 3 drive bay screw slots 4 optical drive 5 optical drive shoulder screws 3 5 4 2 3 1 ...

Page 55: ...t for installation For instructions see the documentation that accompanied the drive 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 45 4 Remove the front bezel See Removing the Front Bezel on page 47 5 If another drive is installed remove it see Removing an Optical or Tape Drive on page ...

Page 56: ...le tape drive or SATA power cable optical drive to the drive Ensure that cables are secured in their respective clips 10 Attach the SATA data cable optical drive 11 Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents 12 Replace the front bezel See Installing the Front Bezel on page 48 13 Close the system See Closing the System on page 4...

Page 57: ...ple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripheral...

Page 58: ...from the drive bracket see Figure 3 11 and insert the empty bracket back into the drive bay 5 Detach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 11 6 Close the system See Closing the System on page 46 1 hard drive 2 power data cable 3 tabs 2 4 hard drive bracket 2 4 3 1 ...

Page 59: ...ue tabs on each side of the bracket toward each other and slide the bracket up and out of the system See Figure 3 9 4 Snap the hard drive bracket on to the hard drive See Figure 3 11 5 Slide the hard drive into the drive bay until it snaps into place 6 Connect the power data cable to the hard drive For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable t...

Page 60: ...e 24 9 Exit the System Setup program and reboot the system 10 Partition and logically format the drive See the documentation that came with the drive for instructions on installing any software required for drive operation Removing a 3 5 Inch Hard Drive From a Hard Drive Bracket Detach the hard drive bracket from the hard drive by pushing out the edges of the bracket and removing the hard drive Se...

Page 61: ... be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attache...

Page 62: ...e tab 4 Press the blue tabs on each side of the hard drive carrier toward each other and slide the bracket up and out of the bay See Figure 3 12 Figure 3 12 Removing a 2 5 Inch Hard Drive Carrier 5 Remove the four screws on the two sides of the hard drive carrier and pull out the hard drive See Figure 3 13 1 hard drive 2 hard drive carrier 3 blue tabs 4 1 3 2 ...

Page 63: ...ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and ...

Page 64: ...ive carrier back in the hard drive bay 6 Slide the hard drive into the drive bay until it snaps into place 7 Connect the power data cable to the hard drive See Figure 3 14 Figure 3 14 Attaching Power Data Cable to the Hard Drive 8 Close the system See Closing the System on page 46 9 Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup ...

Page 65: ...1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 45 3 Press the release tab and lift the expansion card stabilizer out of slots in the chassis See Figure 3 15 Installing the Expansion Card Stabilizer CAUTION Many repairs may only be done by a certified service technician You should only ...

Page 66: ...y be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attach...

Page 67: ...hone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the holes on the cooling shroud with the alignment guides on the system fan 2 Hold the touch points on the cooling shroud and carefully lower the cooling shroud into the system Ensure that no cables are under...

Page 68: ...n cards are supported in all slots Slot 2 supports full length expansion cards slots 1 3 and 4 support half length expansion cards The system supports up to two SAS or PERC expansion cards to manage external storage CAUTION To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated sto...

Page 69: ... only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the elec...

Page 70: ...led over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 9 Close the system See Closing the System on page 46 10 Reconnect the system an...

Page 71: ...telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system and attached peripherals and disconnect the system from the electric...

Page 72: ...r on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 16 9 Connect all cables to the expansion card 10 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 11 Close the system See Closing the System on page 46 SAS Controller Expansi...

Page 73: ...ory modules of different sizes can be mixed within a memory channel for example 2 GB and 4 GB but all populated channels must have identical configurations Memory modules are installed in the numeric order of the sockets beginning with DIMM_A1 or DIMM_B1 One or two DIMMs per channel can support up to 1333 MHz If memory modules with different speeds are installed they operate at the speed of the sl...

Page 74: ...nts Table 3 2 Sample UDIMM Memory Configurations Memory Module Size Memory Sockets Single Processor 1 3 2 4 Physical Memory GB 1 GB X X X X X X X 1 2 4 2 GB X X X X X X X 2 4 8 4 GB X X X X X X X 4 8 16 8 GB X X X X X X X 8 16 32 ...

Page 75: ...ving a memory module and do not intend to install a replacement 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 45 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 4 Remove the cooling shroud See Removing the Cooling Shroud on pa...

Page 76: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module b...

Page 77: ...mory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 10 Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that ...

Page 78: ...e safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press an...

Page 79: ...0 seconds for the heat sink to loosen from the processor 8 Repeat step 6 and step 7 to loosen the other three heat sink retention screws 9 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 18 Installing and Removing the Heat Sink CAUTION The processor is held in its socket under strong pressure Be aware that the release le...

Page 80: ...ng out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 19 11 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 19 Figure 3 19 Removing a Processor 1 socket release lever 2 processor 3 notches in processor 2 4 processor shield 5 ZIF socket 6 socket keys 2 2 3 4 5 6 1 ...

Page 81: ... CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 3 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it en...

Page 82: ...ice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect...

Page 83: ... by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the system fan with the securing slots on the chassis 2 Slide the system fan into the securing slots until the tabs lock into place 3 Connect the fan cable to the system boa...

Page 84: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tu...

Page 85: ...until it snaps into place 6 Close the system See Closing the System on page 46 7 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and Boot Manager on page 23 8 Enter the correct time and date in the System Setup program s Time and Date fields 9 Exit the System Setup program 1 positive side of battery connector 2 system battery 3 ne...

Page 86: ...moving the Expansion Card Stabilizer on page 65 4 Remove the cooling shroud See Removing the Cooling Shroud on page 66 5 Disconnect all the power cables from the system board and drives NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when you repl...

Page 87: ... due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Attach the cable clip to the new power supply 2 Align the power supply mounting holes with the mounting holes on the back panel 3 Slide the power supply toward the back panel until it snaps into place over the power supply release tab 4 Using a 2 Phi...

Page 88: ...pport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 3 Locate the USB connector on the system board See Figure 6 1 4 Insert th...

Page 89: ...ce and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 3 Disconnect the chassis intrusion switch cable from the INTRUSION connect...

Page 90: ...r product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the chassis intrusion switch with the securing bracket notch See Figure 3 24 2 Slide the switch into the securing bracket notch 3 Connect the switc...

Page 91: ...the safety instructions that came with the product Removing the Control Panel Assembly 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 3 Remove the front bezel See Removing the Front Bezel on page 47 CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable 4 To disc...

Page 92: ... Move the control panel assembly toward the back of the system and lift it out of the system CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable 8 To disconnect the control panel cable from the control panel assembly press the metal tabs on the ends of the cable connector and gently work the connector out of the socket 1 screw 2 link bracket lock 2 1 ...

Page 93: ...g that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the control panel cable to the control panel board 2 Align the slot in the control panel board with the standoff on the chassis and secure it with the screw See Figure 3 26 3 Secure the link bracket lock by replacing the screw See Figure 3 26 4 Secure the co...

Page 94: ...ot covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Platform Module TPM with an encryption program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key when you resta...

Page 95: ...he Processor on page 78 10 Using a 2 Phillips screwdriver remove the ten screws securing the system board to the chassis and then slide the system board toward the front end of the chassis CAUTION Do not lift the system board by grasping a memory module processor or other components 11 Grasp the system board by the edges of the system board and lift the system board out of the chassis See Figure 3...

Page 96: ... other components 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place 6 Tighten the ten screws to secure the system board to the chassis See Figure 6 1 7 Transfer the processor to the new system board See Removing the Processor on ...

Page 97: ...Cooling Shroud on page 67 14 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 15 Close the system See Closing the System on page 46 16 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Page 98: ...98 Installing System Components ...

Page 99: ... system s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and Boot Manager on page 23 Invalid memory configurations could cause the system...

Page 100: ...ed restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB devices...

Page 101: ...a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 123 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 115 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator o...

Page 102: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system a...

Page 103: ...certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals ...

Page 104: ...or months the NVRAM may lose its system configuration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and Boot Manager on page 23 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4...

Page 105: ...roblem persists replace the faulty power supply 2 If the problem persists see Getting Help on page 123 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to s...

Page 106: ...ty instructions that came with the product 1 Turn off the system and all attached peripherals 2 Open the system See Opening the System on page 45 3 Reseat the fan s power cable 4 Turn on the system If the fan functions properly close the system See Closing the System on page 46 5 If the fan does not function turn off the system and install a new fan See Installing the Cooling Fan on page 83 6 Clos...

Page 107: ...llow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a...

Page 108: ... the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 123 Troubleshooting an Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docu...

Page 109: ... covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and Boot Manager on page 23 3 Run the appropriate online diagnostic test See Using Online Diagnostics on page 115 4 Turn...

Page 110: ... tape backup software as instructed in the tape backup software documentation 4 For external tape drives ensure that the tape drive s interface cable is fully connected to the external port on the controller card For internal tape drives check the cable connections a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the ...

Page 111: ...ntroller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctl...

Page 112: ... 3 Open the system See Opening the System on page 45 4 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 71 5 Close the system See Closing the System on page 46 6 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System on page 45...

Page 113: ...not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 115 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 45 4 Ensure that the processor and heat si...

Page 114: ...114 Troubleshooting Your System ...

Page 115: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the media that came with your system For information about using diagnostics see the Dell Online ...

Page 116: ...un from the Dell USC screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Te...

Page 117: ...s components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device You can select Non Interactive Tests Only Runs only tests that require no user intervention Quick T...

Page 118: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 119: ...ing a Forgotten Password on page 122 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 ...

Page 120: ...oard Jumpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description 1 USB USB connectors 4 2 SATA_F eSATA eSATA connector 3 COM Serial connector 4 VGA Video connector 25 11 1 2 3 20 4 10 7 8 9 13 6 12 14 26 16 19 18 21 22 27 24 23 5 17 15 ...

Page 121: ...rnal USB key 1 and 2 14 CPU Processor 15 DIMM_A2 DIMM_A2 memory module slot 16 DIMM_A1 DIMM_A1 memory module slot 17 POWER12V Power connector 12 V 18 DIMM_B1 DIMM_B1 memory module slot 19 DIMM_B2 DIMM_B2 memory module slot 20 CTRL_PNL Control panel connector 21 SATA_B SATA connector 22 SATA_A SATA connector 23 SATA_C SATA connector 24 SATA_D SATA connector 25 PWR_CONN Power connector 26 INTRUSION ...

Page 122: ...6 1 to locate the password jumper labeled PWRD_EN on the system board 4 Close the system See Closing the System on page 46 The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug ...

Page 123: ...lephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Click your country region at the bottom of the page For a full listing of country region click All 3 Click All Support from Support menu 4 Select the appropriate ser...

Page 124: ...124 Getting Help ...

Page 125: ...on switch installing 90 removing 89 replacing 90 closing the system 46 connectors USB 10 12 video 10 12 contacting Dell 123 cooling fan installing 83 removing 82 replacing 83 troubleshooting 106 D damaged systems troubleshooting 103 Dell contacting 123 Dell PowerEdge Diagnostics using 115 diagnostics advanced testing options 117 testing options 116 using Dell PowerEdge Diagnostics 115 when to use ...

Page 126: ...3 H hard drive installing 59 63 removing 57 61 troubleshooting 111 I I O panel installing 93 removing 91 replacing 93 indicators front panel 10 NIC 14 power 10 insert on front bezel removing 49 replacing 50 installing 5 25 inch drive 55 CD DVD drive 55 chassis intrusion switch 90 cooling fan 83 expansion cards 71 hard drive 59 63 I O panel 93 memory modules 76 power supply 87 processor 81 system b...

Page 127: ...ord disabling 122 setup 40 system 38 phone numbers 123 POST accessing system features 9 power indicators 10 power supplies troubleshooting 105 power supply installing 87 removing 86 replacing 87 processor installing 81 removing 78 troubleshooting 113 R recommended tools 43 removing CD DVD drive 52 chassis intrusion switch 89 cooling fan 82 expansion cards 69 front bezel 47 hard drive 57 61 I O pan...

Page 128: ...stalling 96 removing 94 replacing 96 system cooling troubleshooting 105 system features accessing 9 system password 38 system setup options 25 system setup program boot settings 29 entering 24 integrated devices options 29 keystroke 24 memory settings 27 PCI IRQ assignments 30 power management options 32 processor settings 27 SATA settings 28 serial communications options 31 system security option...

Page 129: ... 105 system startup failure 99 video 100 wet system 102 U UEFI Boot Manager entering 35 main screen 36 System Utilities screen 37 UEFI Boot Manager Screen 36 USB front panel connectors 10 internal connector for memory key 88 USB key troubleshooting 108 V video front panel connectors 10 troubleshooting 100 W warning messages 20 warranty 21 wet system troubleshooting 102 ...

Page 130: ...130 Index ...

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