Dell PowerEdge 6350 Service Manual Download Page 5

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vii

Figure 1-8.

Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Figure 1-9.

Power Supply Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Figure 1-10.

Power-Supply Paralleling Board. . . . . . . . . . . . . . . . . . . . . . 1-13

Figure 1-11.

PSPB DC Power Connector PWR1 . . . . . . . . . . . . . . . . . . . 1-14

Figure 1-12.

PSPB DC Power Connector PWR2 . . . . . . . . . . . . . . . . . . . 1-14

Figure 1-13.

PSPB DC Power Connector PWR3 . . . . . . . . . . . . . . . . . . . 1-15

Figure 1-14.

PSPB DC Power Connector FD . . . . . . . . . . . . . . . . . . . . . . 1-15

Figure 1-15.

PSPB DC Power Connector HD_B/P. . . . . . . . . . . . . . . . . . 1-15

Figure 1-16.

Fan Assembly DC Power Connector FAN. . . . . . . . . . . . . . 1-16

Figure 1-17.

Power Supply Connectors P1, P2, and P3 . . . . . . . . . . . . . 1-16

Figure 1-18.

AC Input Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Figure 1-19.

System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Figure 1-20.

1 x 3 SCSI Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Figure 1-21.

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Figure 3-1.

Hard-Disk Drive Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Figure 3-2.

Power Supply Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Figure 4-1.

Front Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Figure 4-2.

Control-Panel Assembly Removal . . . . . . . . . . . . . . . . . . . . . 4-4

Figure 4-3.

Drive Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Figure 4-4.

CD-ROM Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Figure 4-5.

Drive-Mounting Rail Removal (Example) . . . . . . . . . . . . . . . . 4-6

Figure 4-6.

Diskette Drive Assembly Removal . . . . . . . . . . . . . . . . . . . . 4-8

Figure 4-7.

Hard-Disk Drive Connections . . . . . . . . . . . . . . . . . . . . . . . 4-10

Figure 4-8.

Hard-Disk Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Figure 4-9.

Top-Cover Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Figure 4-10.

SCSI Backplane Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Figure 4-11.

Power Supply Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Figure 4-12.

System Fan Assembly Removal . . . . . . . . . . . . . . . . . . . . . 4-15

Figure 4-13.

Power-Supply Paralleling Board Removal . . . . . . . . . . . . . . 4-16

Figure 4-14.

System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Figure 4-15.

Expansion Card Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Figure 4-16.

DIMM Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Figure 4-17.

DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Figure 4-18.

SEC Cartridge Release Latches. . . . . . . . . . . . . . . . . . . . . . 4-22

Figure 4-19.

Terminator Cartridge Removal . . . . . . . . . . . . . . . . . . . . . . 4-23

Figure 4-20.

System Battery Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Figure 4-21.

System-Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Figure 4-22.

Guide-Bracket Assembly Removal . . . . . . . . . . . . . . . . . . . 4-27

Figure 4-23.

AC Routing Cable Assembly Removal . . . . . . . . . . . . . . . . 4-28

Figure A-1.

System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

7DEOHV

Table 1-1.

Interface Cable Routing Order. . . . . . . . . . . . . . . . . . . . . . . . 1-8

Summary of Contents for PowerEdge 6350

Page 1: ...ZZZ GHOO FRP HOO 3RZHU GJH 6 VWHPV 6 59 0 18 ...

Page 2: ...is a trademark of Dell Computer Corporation Microsoft and Windows NT are registered trademarks of Microsoft Corporation IBM is a registered trademark of International Business Machines Corporation Intel and Pentium are registered trademarks and MMX and Xeon are trademarks of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the...

Page 3: ... ROM Drive Configuration Guidelines 1 10 PSPB and System Power Supplies 1 10 System Power Supplies 1 11 PSPB 1 12 Pin Assignments for the PSPB Power Connectors 1 13 System Board Layout 1 18 SCSI Backplane Board Layouts 1 19 System Board Jumpers 1 21 Interrupt Assignments 1 22 DMA Channel Assignments 1 23 Technical Specifications 1 24 KDSWHU DVLF 7URXEOHVKRRWLQJ Initial User Contact 2 1 External Vi...

Page 4: ...15 Power Supply Paralleling Board 4 16 System Board Components 4 18 Expansion Cards 4 19 DIMMs 4 21 SEC Cartridge and Heat Sink Assembly 4 22 Terminator Cartridge 4 23 System Battery 4 24 System Board 4 25 Guide Bracket Assembly 4 27 AC Routing Cable Assembly 4 28 SSHQGL 6 VWHP 6HWXS 3URJUDP System Setup Screens A 2 QGH LJXUHV Figure 1 1 Computer Orientation 1 3 Figure 1 2 Front Panel Indicators 1...

Page 5: ...al 4 4 Figure 4 3 Drive Hardware 4 5 Figure 4 4 CD ROM Drive Removal 4 6 Figure 4 5 Drive Mounting Rail Removal Example 4 6 Figure 4 6 Diskette Drive Assembly Removal 4 8 Figure 4 7 Hard Disk Drive Connections 4 10 Figure 4 8 Hard Disk Drive Removal 4 11 Figure 4 9 Top Cover Panel Removal 4 12 Figure 4 10 SCSI Backplane Removal 4 13 Figure 4 11 Power Supply Removal 4 14 Figure 4 12 System Fan Asse...

Page 6: ...tor Pinouts 1 17 Table 1 6 SCSI Backplane Board Connectors 1 19 Table 1 7 Jumper Descriptions 1 22 Table 1 8 Interrupt Assignments 1 22 Table 1 9 DREQ Line Assignments 1 23 Table 1 10 Technical Specifications 1 24 Table 3 1 System Beep Codes 3 2 Table 3 2 System Messages 3 5 Table 3 3 SCSI Hard Disk Drive Indicator Patterns 3 14 Table A 1 System Setup Options A 3 ...

Page 7: ......

Page 8: ...dures and instructions on using the Dell diagnostics to test the computer system DUQLQJV DXWLRQV DQG 1RWHV Throughout this manual there may be blocks of text printed in bold type or in italic type These blocks are warnings cautions and notes and they are used as follows 51 1 51 1 LQGLFDWHV WKH SRWHQWLDO IRU ERGLO KDUP DQG SURYLGHV LQVWUXFWLRQV IRU KRZ WR DYRLG WKH SUREOHP 87 21 87 21 LQGLFDWHV HLW...

Page 9: ...ssembly mounted in a guide bracket on the system board allowing for greater heat dissipation The processor has an internal operating frequency of 400 MHz or a higher speed when available and an external operating frequency of 100 MHz Contact Dell for information about Dell supported microprocessor upgrades 6 VWHP HDWXUHV In addition to the standard features found in a traditional personal computer...

Page 10: ...disk drives via the SCSI backplane board and SCSI hard disk drive carriers The SCSI backplane automatically configures SCSI ID numbers and SCSI termination on individual hard disk drives greatly simplifying drive installa tion The backplane supports hot pluggable SCSI hard disk drive installation and removal when used in conjunction with the PowerEdge Expandable RAID controller An Adaptec AIC 7860...

Page 11: ...view 1 3 LJXUH RPSXWHU 2ULHQWDWLRQ LJXUH URQW 3DQHO QGLFDWRUV left side front of computer right side back of computer hard disk drive status indicator fan temperature status indicator power supply status indicator ...

Page 12: ...er button bezel and hard disk drive keylock lock access panel diskette drive access indicator parallel port connector serial port 1 connector mouse connector keyboard connector serial port 2 connector video connector server management bus SMB connectors 2 external SCSI connectors optional 2 expansion slots 7 AC power receptacle ...

Page 13: ...SI backplane board system board PCI expansion slots microprocessors fan assembly power supplies 3 memory board LJXUH QWHUQDO 9LHZ IURP WKH DFN RI WKH 6 VWHP SCSI backplane board system board PCI expansion slots microprocessors fan assembly power supplies 3 memory board ...

Page 14: ...n the right side panel door secures both doors and the fan assembly Follow these steps to open the computer panel doors 1 If necessary unlock the right panel door see Figure 1 6 2 Press the two slide latches to release the right top door and lift the door 3 Lift the left door When closing the panel doors close the left door first and then the right door so that the right door overlays the left doo...

Page 15: ...op that protects the connection The retainer can be either a metal clip attached to the AC power receptacle see Figure 1 7 or a plastic cable clamp that secures the cable to the back of the chassis LJXUH 0HWDO 6HFXULQJ OLS IRU 3RZHU DEOH For a system that uses the metal securing clip before removing the AC power cable you must swivel the clip away from the cable as shown in Figure 1 7 For a system...

Page 16: ...ted banks Within a bank install DIMMs in the following order DIMM A DIMM B DIMM C and DIMM D DIMM sizes cannot be mixed within a memory bank However memory banks can have different DIMM sizes from each other Of the DIMMs to be installed in the system install the size you have the most of in the lowest numbered bank s the less numerous size in the next banks and least numerous size in the highest n...

Page 17: ...E PRO SVGA video controller The video subsystem contains 2 MB of SGRAM video memory which is not upgradable Maximum resolutions are 1280 x 1024 with 256 colors noninterlaced The 1024 x 768 resolution provides 65 536 colors noninterlaced and the 800 x 600 and 640 x 480 resolutions provide 16 7 million colors for true color graphics QWHJUDWHG 6 6 RQWUROOHUV Through a 68 pin cable connection from the...

Page 18: ...LJXUDWLRQ XLGHOLQHV SCSI hard disk drives are supplied by Dell in special drive carriers that fit in the front loading drive bays SCSI hard disk drives must be configured as follows Disable termination on the drive The SCSI backplane board provides termination for the SCSI bus Set the SCSI ID on the drive to 0 All hard disk drive SCSI ID numbers are set by the SCSI backplane board Configure the dr...

Page 19: ...s indicator stays on to show that the power supply is operating normally The red fault indicator turns off after initial system start up is complete If it lights any time after system start up a fault is indicated in the power supply and the power supply should be replaced LJXUH 3RZHU 6XSSO QGLFDWRUV The power supplies can operate from an AC power source of 90 to 265 VAC at 47 to 63 Hz They provid...

Page 20: ...ol used by the server manage ment bus SMB The PSPB sits under the power supplies which automatically mate to connec tors on the PSPB when they are installed For information on removing and replacing the PSPB see Power Supply Paralleling Board in Chapter 4 Figure 1 10 shows the PSPB power connector layout Table 1 3 shows the cable connections made from the PSPB 7DEOH 9ROWDJH DQG XUUHQW 5DQJHV SHU 3...

Page 21: ...voltages for the PSPB HD_B P connector are shown as measured at the SCSI backplane 7DEOH 363 RQQHFWRUV RQQHFWRU HVFULSWLRQ PWRn System board power cable connectors HD_B P SCSI backplane board power cable connector FAN Fan power connector FD diskette CD ROM drive power connector system board power cable connector PWR2 system board power cable connector PWR1 system board power cable connector PWR3 S...

Page 22: ... 3RZHU RQQHFWRU 3 5 13 14 15 16 17 common black 5 VL red NC_TFSC gray 5 VL red SYS_PS_ON 1 gray common black common black common black 5 VL white 3 3 VL orange 18 5 VL red 19 20 21 22 23 24 5 VL red 1 2 3 4 5 12 VL yellow 3 3 V_SENSE orange common black common black 5 VFP violet SYS_POWER_GOOD2 gray SENSE black 5 V_SENSE red common black 12 VL blue 6 5 VL red 7 8 9 10 11 12 3 3 VL orange 1 PLANAR_...

Page 23: ...k common black common black common black common black common black common black common black common black 1 common black 12 VL yellow common black 5 VL red 12 VL yellow common black 5 VL red common black 5 6 4 3 2 8 7 1 common black P2 12 VL yellow common black 12 VL yellow 2 3 4 5 6 7 8 3 3 VL orange common black 12 VL yellow common black 9 NC_I2C_ALRT gray 5 VL red common black 5 VL red 10 11 12...

Page 24: ...QHFWRU 3LQRXWV 3LQ 1XPEHU HVFULSWLRQ 3LQ 1XPEHU HVFULSWLRQ 1 FAN_2 VCC 11 GROUND 2 FAN_TRAY_ID_1 12 FAN_3_TACH 3 FAN_2_TACH 13 Reserved 4 FAN_1_VCC 14 GROUND 5 GROUND 15 Reserved 6 FAN_1_TACH 16 Reserved 7 FAN_4_VCC 17 GROUND 8 GROUND 18 Reserved 9 FAN_4_TACH 19 FAN_TRAY_ID_2 10 FAN_3_VCC 20 GROUND 1 19 2 20 B5 B1 A1 A3 6 1 19 24 ...

Page 25: ...Q A1 AC GROUND 14 SENSE A2 AC NEUTRAL 15 5 V SENSE A3 AC LINE 16 12 V 1 POK 17 12 V 2 NC 18 12 V 3 GROUND 19 SWITCH 4 GROUND 20 PS_ON 5 12 V 21 3 3 V SENSE 6 12 V 22 5 V 7 PS_ID 23 12 V 8 5 VFP 24 12 V 9 GROUND B1 3 3 V 10 GROUND B2 GROUND 11 12 V B3 GROUND 12 12 V B4 5 V 13 RED_LED B5 5 V AC line AC neutral AC ground ...

Page 26: ...tra Narrow SCSI connector SECONDARY SCSI speed and configuration jumpers front of system board microprocessors 4 PROC_1 top through PROC_4 32 bit PCI connectors PCI1 top through PCI3 power input connector POWER1 Ultra2 LVD SCSI connector PRIMARY SCSI B SCSI backplane board interface cable connector BACKPLANE server management bus connector XSMB_IN server management bus connector XSMB_OUT Dell Remo...

Page 27: ...WKH 6 6 EDFNSODQH LV VWRUHG LQ 3520 RZHYHU LI WKH 6 6 EDFNSODQH ILUPZDUH LV HYHU XSGDWHG WKH XSGDWH LV VWRUHG LQ YRODWLOH 5 0 I SRZHU LV UHPRYHG RQQHFWRU HVFULSWLRQ PLANAR System board data cable connector connects to the system board and the front control panel POWER Power input connector SCSIA Ultra2 LVD SCSI cable connector SLOTn SCA 2 compatible SCSI hard disk drive connector Ultra2 LVD SCSI c...

Page 28: ...HG EDFNSODQH ERDUG WKH XSGDWH ZLOO EH ORVW DQG WKH ERDUG ZLOO UHYHUW WR LWV RULJLQDO ILUPZDUH LQ 3520 I DW V VWHP VWDU WXS RX UHFHLYH WKH PHVVDJH Warning Firmware is out of date please update LW LV EHVW WR UHIODVK DOO V VWHP ILUPZDUH IURP RXU HOO 6HUYHU VVLVWDQW ...

Page 29: ...System Overview 1 21 6 VWHP RDUG XPSHUV Figure 1 21 illustrates the location of the system board jumpers and Table 1 7 describes the jumper settings LJXUH 6 VWHP RDUG XPSHUV jumpered unjumpered ...

Page 30: ... Reserved for future microprocessor speed 350MHZ Do not install 400MHZ Installed only if the microprocessor s internal speed is 400 MHz 450MHZ Installed only if the microprocessor s internal speed is 450 MHz when available 500MHZ Installed only if the microprocessor s internal speed is 500 MHz when available 7DEOH QWHUUXSW VVLJQPHQWV 54 LQH 8VHG YDLODEOH IRQ0 Used by the system timer IRQ1 Used by ...

Page 31: ...LQH VVLJQPHQWV 5 4 LQH 8VHG YDLODEOH DREQ0 Not required for PCI only system DREQ1 Not required for PCI only system DREQ2 Generated by super I O controller to initiate DMA cycle for attached diskette drive DREQ3 Not required for PCI only system DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Not required for PCI only system DREQ6 Not required for PCI only system DREQ7...

Page 32: ...processor internal to the microprocessor 6 VWHP QIRUPDWLRQ System chipset Intel 450NX controller chipset Data bus width 64 bits Address bus width 32 bits SDQVLRQ XV Bus types 32 and 64 bit PCI local bus Bus speed 33 33 MHz PCI expansion card connectors three 32 bit and four 64 bit full length slots 6 VWHP ORFNV System clock 100 MHz Diskette communications ports 48 MHz from the system clock SCSI ch...

Page 33: ...capacities ranging from 4 GB to 9 GB CD ROM drive one SCSI CD ROM drive included with stan dard system 3RUWV Externally accessible Serial DTE two 9 pin connectors 16550 compatible Parallel one 25 hole connector bidirectional Video one 15 hole connector VGA compatible PS 2 style keyboard 6 pin mini DIN PS 2 compatible mouse 6 pin mini DIN Server management bus daisy chain connector two modular 8 pi...

Page 34: ...door Green power supply status indicator Green LED on top of power supply lights when power supply is functioning normally Red power supply status indicator Red LED on top of power supply lights when a fault is indicated Hard disk drive online indicator green LED on each SCSI drive carrier Hard disk drive activity indicators green LED on each SCSI drive carrier Hard disk drive failure indicator am...

Page 35: ...Relative humidity 8 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz for 15 min Storage 0 5 G at 3 to 200 Hz for 15 min Maximum shock Operating six shock pulses in the positive and nega tive x y and z axes at 50 G for 2 ms Storage six shock pulses in the positive and nega tive x y and z axes at 92 G for 2 ms Altitude Operating 16 to 3048 m 50 to 10 000 ft Storage 16 to 10 600 ...

Page 36: ...1 28 Dell PowerEdge 6350 Systems Service Manual ...

Page 37: ...QQHFWV WR OLYH SRZHU 7KH URXWLQJ FDEOH FRQQHFWV WR WKH SRZHU UHFHSWDFOH DW WKH EDFN RI WKH FKDVVLV DQG UXQV DORQJ WKH OHIW VLGH RI WKH FRPSXWHU WR WKH 363 HIRUH UHPRYLQJ RU VHUYLFLQJ WKH V VWHP LW LV FULWLFDO WR PDNH FHUWDLQ WKDW SRZHU LV GLVFRQQHFWHG IURP WKH EDFN RI WKH V VWHP QLWLDO 8VHU RQWDFW When you first contact a user who has a problem ask the user to describe the problem and the conditio...

Page 38: ...y attached to the proper connectors on the back of the computer For a PS 2 compatible mouse the keyboard and mouse interface cable connectors are identical except for their labels If needed see System Features in Chapter 1 For a serial mouse the mouse interface cable must be firmly attached to one of the serial port connectors and its captive screws must be secure enough to ensure a firm connectio...

Page 39: ...evious section you should boot the system and while the boot routine is running observe the system for any indications of problems NOTES Most of the steps in this procedure require observation of system functions and indications some of which can occur simultaneously It may be necessary to reboot the system several times in order to complete all of these steps To perform the following procedure yo...

Page 40: ...tes an error condition If the system emits a beep code see Table 3 1 later in this manual System error messages These messages can indicate problems or provide status information If a system error message is displayed see Table 3 2 later in this manual Diskette drive and hard disk drive access indicators These indicators light up in response to data being transferred to or from the drives If eithe...

Page 41: ...QHFW SRZHU IURP EDFN RI WKH XQLW 2 Open the computer s right and left panel doors as described in Accessing the Interior of the System in Chapter 1 3 Verify that the chips DIMMs expansion cards and single edge contact SEC cartridge and heat sink assemblies are fully seated in their sockets or connectors 51 1 7KH 6 FDUWULGJH DQG KHDW VLQN DVVHPEO FDQ JHW H WUHPHO KRW GXULQJ V VWHP RSHUDWLRQV H VXUH...

Page 42: ...ou suspect that resource conflicts might exist check the system and reassign the resources as necessary For additional information see Chapter 5 Using the Resource Configuration Utility in the User s Guide or Interrupt Assignments and DMA Channel Assignments in Chapter 1 of this manual 5XQQLQJ WKH HOO LDJQRVWLFV The Dell Diagnostics contains tests that aid in troubleshooting all major components o...

Page 43: ...o quickly locate a failure or to indicate where further testing is needed to isolate a failure Run Specific Tests Tests a particular area or subsystem HWWLQJ HOS If none of the troubleshooting procedures in this chapter or the tests in the Dell Diagnostics reveals the source of the problem or leads to the proper troubleshooting steps for determining the source of the problem call Dell for technica...

Page 44: ...2 8 Dell PowerEdge 6350 Systems Service Manual ...

Page 45: ...e tests to help isolate the source of the problem See Chapter 5 Running the Dell Diagnostics in the Installation and Troubleshooting Guide 3267 HHS RGHV If the monitor cannot display error messages during the POST the system may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly Table 3 1 lists the beep codes that may be generated during...

Page 46: ...and reseat the DIMMs If the problem persists replace the memory module 1 3 2 No memory installed Remove and reseat the DIMMs Reboot the system If the problem persists replace the memory module 1 3 3 1 3 4 1 4 1 1 4 2 2 1 1 through 2 4 4 Chip or data line fail ure in the first 64 KB of main memory Odd even logic fail ure in the first 64 KB of main memory Address line failure in the first 64 KB of m...

Page 47: ...4 1 Screen retrace test failure Ensure that the monitor cable is correctly connected If the problem persists replace the system board 3 4 2 Search for video ROM failure Replace the system board 4 2 1 4 2 2 No timer tick Shutdown failure Replace the system board 4 2 3 Gate A20 failure Replace the system board 4 2 4 Unexpected inter rupt in protected mode Ensure that all expansion cards are properly...

Page 48: ...e system board 4 4 1 Faulty I O chip Super I O controller failure Replace the system board 4 4 2 Parallel port test failure defective system board Replace the system board 4 4 3 Math coprocessor failure defective microprocessor Replace the microprocessor 4 4 4 Cache test failure defective microprocessor Replace the microprocessor 7DEOH 6 VWHP HHS RGHV FRQWLQXHG RGH DXVH RUUHFWLYH FWLRQ ...

Page 49: ... disk drive controller cannot send data to associ ated drive Replace the drive s interface cable Auxiliary device failure Mouse cable con nector loose or improperly connected defective mouse Check the mouse cable connection If the prob lem persists replace the mouse Data error Faulty diskette dis kette drive or hard disk drive Replace the diskette dis kette drive or hard disk drive Decreasing avai...

Page 50: ...e controller defective system board Replace the system board Diskette write protected Diskette write protect feature activated Move the write protect tab on the diskette Drive not ready Diskette missing from or improperly inserted in diskette drive Reinsert or replace the diskette ECC host bus parity interrupt at address Defective system board Replace the system board ECC memory parity interrupt a...

Page 51: ...e Check the primary and secondary SCSI configuration settings in the SCSI configuration utility Reinstall the hard disk drive Check the interface cable and power cable connections to the backplane board If the problem still persists replace the system board Invalid con figuration information please run SETUP program Incorrect ISA_CLR jumper configura tion incorrect configuration set tings in Syste...

Page 52: ... board Check the keyboard cable connection Replace the keyboard If the problem persists replace the system board Keyboard controller failure Defective keyboard mouse controller defective system board Replace the system board Keyboard data line failure Keyboard stuck key failure Keyboard cable con nector loose or improperly con nected defective keyboard or defec tive keyboard mouse controller defec...

Page 53: ...ve the problem remove and reseat the DIMMs and then the memory mod ule If the problem persists replace the DIMMs or the memory module If the problem still persists replace the system board Memory parity interrupt at address Faulty or improperly seated DIMM DIMMs not installed in sets of four or a faulty or improperly seated memory module Be sure that the DIMMs are installed in sets of four and in ...

Page 54: ...sub system or hard disk drive subsystem Replace the diskette or hard disk drive If the problem persists replace the system board Not a boot diskette No operating sys tem on diskette Use a bootable diskette Plug Play Configura tion error Plug and Play or PCI resource configura tion failure Reboot the system If the problem persists run the RCU to identify the resource conflict and then reallocate sy...

Page 55: ...ard disk drive Replace the diskette or hard disk drive Seek error Defective sectors on diskette or hard disk drive Replace the diskette or hard disk drive Seek opera tion failed Faulty diskette or hard disk drive Replace the diskette or hard disk drive Shutdown failure Defective battery Replace the battery Time of day clock stopped Defective battery or faulty chip defec tive system board Replace t...

Page 56: ...ed CPU detected in SLOT n Microprocessor not supported by system Install a correct version of the microprocessor in the specified micropro cessor connector Unsupported CPU speed in CMOS Microprocessor not supported by BIOS Upgrade the BIOS Warning Firmware is out of date please update Some portion of system firmware is out of date possibly as result of power being removed from the system while ser...

Page 57: ...e system For example in the event of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern NOTE If you do no...

Page 58: ... status indicators are off Drive being prepared for operation The drive online indicator is on The drive activity light may flash briefly Drive bay empty All three drive status indicators are off Drive predicted failure The drive online indicator is on The drive failure indicator blinks on briefly each second Drive failed The drive online indicator turns off The drive failure indicator blinks off ...

Page 59: ...ndicator is on if a fault is detected with the power supply When the power supply handle is released not fully seated both indicators are off To release the handle press on it until it pops up to secure it press it down until it clicks into place LJXUH 3RZHU 6XSSO QGLFDWRUV power supplies 3 green status indicator lights when power supply is functioning normally red fault indicator lights when a fa...

Page 60: ...3 16 Dell PowerEdge 6350 Systems Service Manual ...

Page 61: ...DQ RI WKH FRPSRQHQWV LQVLGH WKH FRPSXWHU 51 1 7KH SRZHU VXSSO SDUDOOHOLQJ ERDUG 363 LQ WKH 3RZHU GJH V VWHP FRQQHFWV WR OLYH SRZHU 7KH URXWLQJ FDEOH FRQQHFWV WR WKH SRZHU UHFHSWDFOH DW WKH EDFN RI WKH FKDVVLV DQG UXQV DORQJ WKH OHIW VLGH RI WKH FRPSXWHU WR WKH 363 HIRUH UHPRYLQJ RU VHUYLFLQJ WKH V VWHP LW LV FULWLFDO WR PDNH FHUWDLQ WKDW SRZHU LV GLVFRQQHFWHG IURP WKH EDFN RI WKH V VWHP 5HFRPPHQGH...

Page 62: ...1 Wear a wrist grounding strap and clip it to any unpainted metal surface on the computer chassis If a wrist grounding strap is not available touch any unpainted metal sur face on the back of the computer chassis to discharge any static electricity 2 Turn off the computer and any attached peripherals 3 Disconnect the computer and any attached peripherals from their power sources to reduce the pote...

Page 63: ...DUG LI RX GR QRW IROORZ WKH SURSHU VDIHW JXLGHOLQHV 1 If the front bezel door is locked press in on the right side of the lock access panel to open the panel exposing the keylock see Figure 4 1 2 Turn the key counterclockwise to unlock the bezel 3 Gently pry loose the four plastic snaps one near each corner of the bezel that secure the bezel to the front of the chassis and remove the bezel front b...

Page 64: ...y follow these steps 1 Remove the screw securing the control panel assembly to the front of the chassis see Figure 4 2 2 Slide the control panel assembly upward to disengage it from the chassis hooks 3 Disconnect the ribbon cable from its connector on the left side of the control panel assembly control panel assembly ribbon cable screw ...

Page 65: ... to this figure when necessary while installing those drives LJXUH ULYH DUGZDUH diskette drive interface cable Ultra Narrow SCSI host adapter connector SECONDARY SCSI SCSI CD ROM drive diskette drive DC power cable Ultra Narrow SCSI cable diskette drive interface connector FLOPPY system board front of computer power supply paralleling board interposer cable ...

Page 66: ...nterface cable from the back of the drive see Figure 4 3 3 Remove the front bezel 4 Press the two drive release tabs toward the center of the drive and slide the drive out the front of the bay see Figure 4 4 5 Remove the drive mounting rails from the drive see Figure 4 5 LJXUH ULYH 0RXQWLQJ 5DLO 5HPRYDO DPSOH CD ROM drive drive release tabs 2 drive release tabs 2 drive mounting rails 2 screws 4 ...

Page 67: ...s termination jumper Before installing a CD ROM drive set the SCSI address jumpers and the SCSI bus termination jumpers to the settings you recorded Then install the drive rails slide the drive into its bay until the rails snap securely into place and connect the cables to the back of the drive ...

Page 68: ...ont of the diskette drive bracket and pull the bracket drive assembly out of the slot The replacement drive and bracket come preassembled When installing the assembly in the diskette drive slot position the flat side of the diskette drive bracket against the left wall of the diskette drive slot make sure the control panel ribbon cable is placed to the right of the drive assembly Slide the assembly...

Page 69: ... want to store the drive you removed as a separate part remove it from the drive bracket First disconnect the interposer cable from the drive Then press down on the bracket latch to release the drive and pull the drive away from the bracket ...

Page 70: ... the cable attaches to the connector labeled SCSI on the SCSI backplane board LJXUH DUG LVN ULYH RQQHFWLRQV Remove a SCSI hard disk drive from a hard disk drive bay as follows 1 If the system has a PowerEdge Expandable RAID Controller installed take the hard disk drive off line using the PowerEdge RAID Console utility If the system has no PowerEdge Expandable RAID Controller installed shut down th...

Page 71: ...cators are turned off the drive is ready for removal 4 Open the hard disk drive carrier handle to release the carrier 5 Slide the carrier toward you until it is free of the drive bay 6 Remove the drive from its carrier by removing the four screws two on each side that secure it in the carrier Before installing a new drive set all jumpers and remove termination from the drive When installing the dr...

Page 72: ...NSODQH ERDUG WKH XSGDWH ZLOO EH ORVW DQG WKH ERDUG ZLOO UHYHUW WR LWV RULJLQDO ILUPZDUH LQ 3520 I DW V VWHP VWDU WXS RX UHFHLYH WKH PHVVDJH Warning Firmware is out of date please update LW LV EHVW WR UHIODVK DOO V VWHP ILUPZDUH IURP RXU HOO 6HUYHU VVLVWDQW To remove a SCSI backplane follow these steps 1 Remove the front bezel 2 Remove the six screws securing the top cover panel see Figure 4 9 and ...

Page 73: ...from the chassis 6 At the back of the drive cage disconnect all cables from the vertically mounted SCSI backplane noting where the cables connected 7 Loosen the thumbscrew on the backplane slide the backplane upward about a quarter inch and lift it off the mounting hooks on the hard disk drive cage NOTE Whenever the auxiliary SCSI backplane has been disconnected from the SCSI backplane after reass...

Page 74: ...Q LQVWDOOLQJ WKH SRZHU VXSSO LQWR WKH FKDVVLV DPDJH FRXOG UHVXOW WR WKH SRZHU VXSSO FRQQHFWRUV RU WR WKH SRZHU VXSSO SDUDOOHOLQJ ERDUG 363 To install a power supply align the front and rear tabs on the power supply with the slots in the chassis and slide the new power supply into the chassis Then rotate the power supply handle to the closed position and press it down until it snaps into place When...

Page 75: ... another entire fan assembly while the system is running To remove the fan assembly follow these steps 1 Make sure the right top door is unlocked 2 Grasp the recessed grip slot at the top of the fan assembly press in on the release lever inside the slot and lift the fan assembly from the system see Figure 4 12 To install a fan assembly slide the assembly down into place as shown making sure that t...

Page 76: ...OH DW WKH EDFN RI WKH FKDVVLV DQG UXQV DORQJ WKH OHIW VLGH RI WKH FRPSXWHU WR WKH 363 HIRUH UHPRYLQJ WKH 363 FRYHU SODWH RU UHPRYLQJ RU VHU YLFLQJ WKH V VWHP LW LV FULWLFDO WR PDNH FHUWDLQ WKDW SRZHU LV GLVFRQQHFWHG IURP WKH EDFN RI WKH V VWHP 1 Disconnect the AC power cord from the back of the system 2 Remove the system fan assembly 3 Remove the system power supplies system fan assembly power sup...

Page 77: ...r plate see Figure 4 13 7 Loosen the two captive Phillips screws one internal screw that secures the PSPB to the floor of the chassis and one external screw that secures the PSPB through the front of the chassis 8 Disconnect the AC routing cable from the PSPB 9 Slide the PSPB assembly out of the chassis When replacing the power harnesses and cables refer to PSPB and System Power Supplies in Chapte...

Page 78: ...connector SECONDARY SCSI speed and configuration jumpers front of system board microprocessors 4 PROC_1 top through PROC_4 32 bit PCI connectors PCI1 top through PCI3 power input connector POWER1 Ultra2 LVD SCSI connector PRIMARY SCSI B SCSI backplane board interface cable connector BACKPLANE server management bus connector XSMB_IN server management bus connector XSMB_OUT Dell Remote Assistant Car...

Page 79: ...ilable under future operating systems To remove an expansion card follow these steps 1 Open the right panel door on top of the computer see Figure 4 15 2 Disconnect any cables attached to the expansion card you want to remove Be sure to record the location of each cable before you disconnect it expansion card release tab expansion card latch card guide thumb latch type card guide squeeze latch typ...

Page 80: ...FH WKH ODWFK RSHQ 4 Depending on the type of card guide your system uses for the inner end of the expansion card use one of the following methods to release the guide latch For card guides with a thumb tab rotate the tab outward away from the expansion card to release the latch For card guides with a squeeze latch squeeze and rotate the top of the card guide to release the latch 5 Grasp the expans...

Page 81: ...need to be replaced 3 Press outward on the socket s securing clips until the DIMM pops free of the socket see Figure 4 16 LJXUH 00 QVWDOODWLRQ To replace a DIMM press outward on the securing clips until they snap open step 1 in Figure 4 17 Align the notches in the DIMM to the crossbars in the socket and press down on the outer edges of the DIMM while pulling up on the securing clips until the clip...

Page 82: ...es until they snap into the open position see Figure 4 18 LJXUH 6 DUWULGJH 5HOHDVH DWFKHV 2 Grasp the heat sink and pull the SEC cartridge heat sink assembly straight up out of the connector and guide bracket assembly some force may be required To replace an SEC cartridge make sure the cartridge release latches are in the open position orient the new SEC cartridge in the guide bracket assembly as ...

Page 83: ...igure 4 19 2 Pull the terminator cartridge straight up out of the connector and guide bracket assembly some force may be required To install a terminator cartridge make sure the cartridge release latches are in the open position orient the terminator cartridge in the guide bracket assem bly as shown in Figure 4 19 seat it firmly and then snap the release latches back into place terminator cartridg...

Page 84: ...place After system boot compare the system configuration information with the copy of the system configuration settings you made in step 1 Restore any system configuration informa tion that was lost while the battery was replaced NOTE As a result of the power loss while replacing the battery you may lose portions of the current system firmware If after replacing the system battery you receive the ...

Page 85: ...ecured by two screws on the right side of the chassis and one screw on the left and both ends of the brace are hooked into the chassis walls Remove the screws and work the brace up out of the chassis see Figure 4 21 3 Disconnect all cables from the system board Be sure to record where each cable is attached system board memory module memory retention bracket thumbscrew center brace system fan asse...

Page 86: ...igrating to the new system board so that you can install them in the same slots on the new board 7 Loosen the thumbscrew securing the system board to the bottom of the chassis 8 Slide the system board toward the front of the chassis about a half an inch to clear the chassis hooks and remove the board If you are replacing the system board install any components you removed from the old system board...

Page 87: ...x driver to remove the screws at each end of the bracket s see Figure 4 22 4 For each guide bracket squeeze the bracket retaining tabs on the under side of the system board to release the bracket and pull the bracket away from the system board NOTE Because of the way the guide brackets overlap each other the guide bracket assembly must be removed in the following order PROC_4 the bracket shown bei...

Page 88: ...cable 1 Remove the three screws that secure the AC routing cable assembly to the back of the computer see Figure 4 23 If the AC power cable retainer on the back of the system is the metal clip type rotate it down out of the way to access the screws see Figure 1 6 2 Remove the five screws securing the PSPB cover plate and remove the cover plate 3 Unplug the AC routing cable from the PSPB 4 Pull the...

Page 89: ...stems User s Guide To enter the System Setup program follow these steps 1 Turn on or reboot the system 2 Press F2 immediately after you see the message Press F2 for System Setup If you wait too long the operating system begins to load into memory the message disappears and you cannot enter the System Setup program Let the system complete the load operation then shut down the system and try again N...

Page 90: ...effect immediately BIOS Version XXX This category sets whether keyboard related error messages are reported at system startup Tab Shift Tab change fields Time 13 17 02 Processor 1 Processor 2 Processor 3 Processor 4 Revision B0 Not Installed Not Installed Not Installed Keyboard Errors Boot Sequence Scan Sequence System Password Password Status Setup Password Report Diskette First Slots first H L N...

Page 91: ...56 MB when set to Off the default all system memory is available to the operating system Processor 1 Processor 2 Processor 3 Processor 4 Displays version or stepping number of the microprocessor in each processor slot on the system board Keyboard Errors Enables or disables reporting of keyboard errors during POST Boot Sequence Determines whether system boots from diskette if present or hard disk d...

Page 92: ...e controller Primary SCSI A Primary SCSI B Secondary SCSI Turns the respective SCSI controllers on default or off Selecting On enables a controller and allows scanning of the devices connected to it allowing the device with the lowest SCSI ID to function as a boot device unless a boot device has already been detected connected to an enabled controller higher in the scan sequence Selecting Off caus...

Page 93: ...entation 1 3 technical specifications 1 24 configuration guidelines SCSI drives 1 10 configuration jumpers descriptions 1 22 locations 1 18 1 21 connectors locations 1 18 control panel assembly removal 4 4 DC power voltage ranges 1 12 Dell Diagnostics running 2 6 Dell Remote Assistant Card See DRAC DIMMs about 1 2 installation 4 21 removal 4 21 diskette drive access indicator 1 4 location 1 4 4 5 ...

Page 94: ...0 indicators 3 13 location 4 11 removal 4 11 help getting 2 7 I O connections 1 4 indicators front panel 1 3 1 4 hard disk drive 3 13 interrupt assignments list of 1 22 jumpers descriptions 1 22 list of 1 22 location on system board 1 21 keyboard connector 1 4 0 memory about 1 2 system 1 8 messages beep codes 3 1 SCSI hard disk drive indicator codes 3 13 system 3 5 microprocessor about 1 24 guide ...

Page 95: ...tions 1 4 server management bus See SMB server management features 1 2 single edge contact See SEC SMB 1 12 SMP 1 1 specifications technical 1 24 subsystems advanced expansion 1 9 support 1 9 symmetric multiprocessing See SMP system battery removal 4 24 system beep codes list of 3 2 system board assembly removal 4 25 component locations 1 18 4 18 illustrated 1 18 jumpers 1 21 system features 1 1 s...

Page 96: ...4 Dell PowerEdge 6350 Systems Service Manual 9 video subsystem 1 2 video connector location 1 4 video controller integrated 1 9 visual inspection external 2 2 internal 2 5 ...

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