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Dell PowerEdge 2970 Hardware Owner'S Manual Download Page 15

About Your System

15

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See 
Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In 
non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.

Figure 1-2.

Hard-Drive Indicators

1

drive-status indicator (green 
and amber)

2

green drive-activity indicator

1

2

Summary of Contents for PowerEdge 2970

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge 2970 Systems Hardware Owner s Manual ...

Page 2: ...of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc AMD and AMD Opteron are registered trademarks and AMD PowerNow is a trademark of Advanced Micro Devices Microsoft and Windows are registered trademarks of Microsoft Corporat...

Page 3: ...ator Codes 19 LCD Status Messages 20 Solving Problems Described by LCD Status Messages 27 Removing LCD Status Messages 28 System Messages 28 Warning Messages 35 Diagnostics Messages 35 Alert Messages 36 2 Using the System Setup Program 37 Entering the System Setup Program 37 Responding to Error Messages 37 Using the System Setup Program 38 System Setup Options 38 Main Screen 38 Memory Information ...

Page 4: ... Front Bezel 53 Removing the Front Bezel 54 Replacing the Front Bezel 55 Opening and Closing the System 55 Opening the System 55 Closing the System 56 Hard Drives 56 Removing a Drive Blank 57 Installing a Drive Blank 57 Removing a Hot Plug Hard Drive 57 Installing a Hot Plug Hard Drive 58 Replacing a Hard Drive Carrier 59 Removing a Hard Drive From a Hard Drive Carrier 59 Installing a Hard Drive I...

Page 5: ... Card Installation Guidelines 72 Installing an Expansion Card 72 Removing an Expansion Card 74 Cooling Shroud 74 Removing the Cooling Shroud 74 Installing the Cooling Shroud 75 Fan Bracket 76 Removing the Fan Bracket 76 Replacing the Fan Bracket 77 Expansion Card Cage 77 Removing the Expansion Card Cage 77 Replacing the Expansion Card Cage 79 RAC Card 79 Removing the RAC Card 79 Installing a RAC C...

Page 6: ...moving Memory Modules 95 Integrated NIC TOE 96 Processors 96 Removing a Processor 96 Installing a Processor 98 System Battery 100 Replacing the System Battery 100 Expansion Card Riser Boards 102 Removing the Left Expansion Card Riser Board 102 Installing the Left Riser Board 103 Removing the Center Riser Board 104 Installing the Center Riser Board 104 Sideplane Board 105 Removing the Sideplane Boa...

Page 7: ...ting the Mouse 118 Troubleshooting Basic I O Functions 118 Troubleshooting a Serial I O Device 119 Troubleshooting a USB Device 119 Troubleshooting a NIC 120 Troubleshooting a Wet System 120 Troubleshooting a Damaged System 121 Troubleshooting the System Battery 122 Troubleshooting Power Supplies 122 Troubleshooting System Cooling Problems 123 Troubleshooting a Fan 124 Troubleshooting System Memor...

Page 8: ... Selecting Devices for Testing 136 Selecting Diagnostics Options 137 Viewing Information and Results 137 6 Jumpers and Connectors 139 System Board Jumpers 139 System Board Connectors 141 SAS SATA Backplane Board Connectors 143 Sideplane Board Connectors 144 Expansion Card Riser Board Components and PCIe Buses 144 Disabling a Forgotten Password 145 7 Getting Help 147 Technical Assistance 147 Online...

Page 9: ...Contents 9 Problems With Your Order 149 Product Information 149 Returning Items for Warranty Repair or Credit 149 Before You Call 150 Contacting Dell 152 Glossary 175 Index 183 ...

Page 10: ...10 Contents ...

Page 11: ...es are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Sta...

Page 12: ...gnostics See Running the System Diagnostics on page 135 F11 Enters the boot mode selection screen allowing you to choose a boot device F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC User s Guide for more information on setup and use of BMC Ctrl C If a SAS controller is installed this keystroke...

Page 13: ...ut to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take as long as 30 seconds to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to t...

Page 14: ...flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint...

Page 15: ...status indicator See Figure 1 2 In RAID configurations the drive status indicator lights to indicate the status of the drive In non RAID configurations only the drive activity indicator lights the drive status indicator is off Figure 1 2 Hard Drive Indicators 1 drive status indicator green and amber 2 green drive activity indicator 1 2 ...

Page 16: ... prepared for operation pattern appears followed by the drive online pattern NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for removal Blinks green two times per second Drive ready for insertion or removal Off Drive pred...

Page 17: ...n instructions Always attach external devices while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors on page 139 For information about enabling disabling and configuring I O ports and connectors see Using the Syst...

Page 18: ... power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Figure 1 4 Redundant Power Supply Indicators Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is conne...

Page 19: ...e NIC indicator codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator Table 1 5 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received 1 2 ...

Page 20: ... for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 147 Table 1 6 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME displays under the following conditions The system is powered on The power is off and active POST errors...

Page 21: ...rGd Processor VTT voltage has exceeded the allowable voltage range See Getting Help on page 147 E122D CPU VDDIO 1 0V PwrGd Processor VDDIO voltage has exceeded the allowable voltage range See Getting Help on page 147 E122E CPU VDDA Processor VDDA voltage has exceeded the allowable voltage range See Getting Help on page 147 E122F 2 5V PwrGd 2 5V voltage regulator has failed See Getting Help on page...

Page 22: ...inks are properly installed See Troubleshooting the Microprocessors on page 133 NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities...

Page 23: ...ing Power Supplies on page 122 E161C PS Input Lost Power source for specified power supply is unavailable or out of acceptable range Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 122 E1620 PS Input Range Power source for specified power supply is unavailable or out of acceptable range Check the AC power source for the sp...

Page 24: ...e system BIOS has reported a PCI system error on a component that resides in the specified slot Reinstall the expansion card cage See Expansion Card Cage on page 77 If the problem persists the riser card or system board is faulty See Getting Help on page 147 E1714 Unknown Err The system BIOS has determined that there has been an error in the system but is unable to determine its origin See Getting...

Page 25: ...ghter Card on page 65 E1A15 SAS Cable B SAS cable B is missing or bad Reseat the cable If the problem persists replace cable See SAS Controller Daughter Card on page 65 E2010 No Memory No memory is installed in the system Install memory See Installing Memory Modules on page 94 E2011 Mem Config Err Memory detected but is not configurable Error detected during memory configuration See Troubleshootin...

Page 26: ... Check screen for specific error messages Ensure that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 Memory Population Incorrect memory configuration Memory population order incorrect Check screen for specific error messages See Troubleshooting System Memory on ...

Page 27: ... been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message Check the SEL for details on the events I1912 SEL Full System Event Log is full of events and is unable to log any more events Clear the log by deleting event entries I1915 Video Off LCD lights wi...

Page 28: ...tate Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 3 lists the sy...

Page 29: ...sists see Getting Help on page 147 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed CMOS has been cleared Remove NVRAM_CLR jumper See Figure 6 1 for jumper location CPUs with different cache sizes detected Microprocessors with different cache sizes are installed Ensure that all microprocessors have the same cache size and that they are properly installed See Proc...

Page 30: ...ller faulty system board See Getting Help on page 147 General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem HyperTransport error caused a system reset Please check the system event log for details A fatal system error occurred and caused the system ...

Page 31: ...rive on page 127 and Troubleshooting a Hard Drive on page 129 See Using the System Setup Program on page 37 for information on setting the order of boot devices No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program on page 3...

Page 32: ...d See Getting Help on page 147 PCIe Fatal Error caused a system reset Integrated device Please check the system event log for details The specified PCIe device is faulty or improperly installed For a SAS controller daughter card reseat the card in the dedicated PCIe connector See Installing a SAS Controller Daughter Card on page 65 If the problem persists see Getting Help on page 147 PCIe Fatal Er...

Page 33: ...correct card in the RAC slot RAC cables not connected or RAC card installed in wrong expansion slot Check that the RAC cables are connected and that the RAC card is installed in the correct expansion slot See Installing a RAC Card on page 81 Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion...

Page 34: ... page 100 Timer chip counter 2 failed Faulty system board See Getting Help on page 147 Unsupported CPU combination Unsupported CPU stepping detected Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See Processors on page 96 Utility partition not available The F10 key was pressed during POST but no utility partition exists on the boot ...

Page 35: ...date failed Update the BIOS firmware See Getting Help on page 147 Warning One or more faulty DIMMs found on CPUn Faulty or improperly seated memory module s used by CPUn See Troubleshooting System Memory on page 124 Warning The installed memory configuration is not optimal For more information on valid memory configurations please see the system documentation on the technical support web site Inva...

Page 36: ...nagement software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation ...

Page 37: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 38: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 39: ... under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Information Displays a screen to view memory information and to configure certain memory features See Table 2 3 CPU Information Displays information related to microproc...

Page 40: ...d Integrated Devices Displays a screen to configure the system s integrated devices PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require an IRQ Serial Communication Displays a screen to configure serial communication external serial connector fail safe baud rate remote terminal type and redir...

Page 41: ...reserved for memory sparing See Memory Sparing Support on page 92 Redundant memory feature is disabled if the Node Interleaving field is enabled Node Interleaving If this field is enabled memory interleaving is supported if a symmetric memory configuration is installed If this field is set to disabled the default the system can support Non Uniform Memory architecture NUMA asymmetric memory configu...

Page 42: ...enable this feature The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system and at support dell com Integrated Devices Screen Table 2 5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Demand Based Power Management Disabled default Enables or disables demand based power management When enabled the ...

Page 43: ... ports Options are All Ports On Only Back Ports On and All Ports Off Embedded Gb NIC1 Enabled with PXE default Enables or disables the system s integrated NIC Options are Enabled without PXE Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes take effect after the system reboots MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This fi...

Page 44: ...on page 46 for instructions on assigning a system password and using or changing an existing system password Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 48 for instructions on assigning a setup password and using or changing an existing setup password ...

Page 45: ... change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 145 Power Button Enabled default Turns system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power...

Page 46: ... password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid ...

Page 47: ...r of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options...

Page 48: ... Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts ...

Page 49: ...em s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or resta...

Page 50: ...50 Using the System Setup Program ...

Page 51: ...ctor Expansion cards Expansion card cage Cooling shroud Fan bracket RAC card Optical diskette and tape drives System memory Processors System battery Expansion card riser boards Sideplane board SAS SATA Backplane board Control panel assembly System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 1 and 2 Phillips screwdriv...

Page 52: ...ovide an interior view of the system Figure 3 1 Inside the System 4 3 13 15 16 7 10 11 2 9 1 8 12 14 5 6 1 RAID battery optional 2 SAS controller or optional SAS RAID controller daughter card 3 sideplane 4 power supply bay 5 cooling shroud 6 expansion card cage and left riser PCIe slots 2 and 3 7 power supplies 1 or 2 8 center riser PCIe slot 1 9 memory modules up to 8 10 heatsinks and microproces...

Page 53: ...onal 3 5 inch diskette drive and an optional tape drive are also available for installation into the media bay The hard drive bays provide space for up to eight 2 5 inch SAS or eight 2 5 inch SATA hard drives The hard drives connect to a SAS controller card or optional SAS RAID controller card through the SAS SATA backplane board For more information see Hard Drives on page 56 and SAS Controller D...

Page 54: ...moving the Front Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 3 1 bezel 2 control panel LCD 2 1 ...

Page 55: ...ng against electrostatic discharge Opening the System To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Unless you are installing a hot plug component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 To remove the system cover turn the latch r...

Page 56: ...ribes how to install and configure SAS or SATA hard drives in the system s internal hard drive bays Your system features up to eight 2 5 inch hard drives All drives connect to the system board through the SAS SATA backplane board See Figure 6 3 Hard drives are supplied in special hot pluggable drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive whil...

Page 57: ...g the Front Bezel on page 54 2 Open the drive blank release handle to release the blank See Figure 3 5 3 Slide the drive blank out until it is free of the drive bay Installing a Drive Blank Install the hard drive blank as you would a 2 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel on page 54 2 Open the handle on the drive blank 3 Insert the drive blank...

Page 58: ...ing to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the front bezel if attached See Removing the Front Bezel on page 54 2 If a drive blank is present in the bay remove it See ...

Page 59: ...ard drive carrier and separate the hard drive from the carrier Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 6 2 Viewing the assembly as shown in Figure 3 6 align the screw holes on the hard drive with the rear set of holes on the hard drive carrier When aligned correctly the rear of the...

Page 60: ...y is installed it must be installed in the left power supply bay 1 If two power supplies are installed the second power supply serves as a redundant hot plug power source NOTICE To ensure proper system cooling the power supply blank must be installed on the unoccupied power supply bay in a non redundant configuration See Installing the Power Supply Blank on page 63 1 screws 4 2 drive carrier 3 har...

Page 61: ...o power supplies are installed the second power supply serves as a redundant hot plug power source NOTE On your rack system you may have to unlatch and lift the cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide 1 If your system has a single power supply turn off the system and all attached periphe...

Page 62: ...eral seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply is functioning properly See Figure 1 4 Removing the Power Supply Blank If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank handle rotate the blank sl...

Page 63: ...orized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE The system fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time 1 Open the system See Opening the...

Page 64: ...acing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 8 2 Close the system See Closing the System on page 56 1 fan bracket 2 fan handle 3 fan 2 3 1 ...

Page 65: ...types of daughter cards is different the SAS controller daughter card has only one connector while the SAS RAID controller daughter card has two both cards install into the sideplane as described below The RAID version of the SAS controller daughter card is shown in Figure 3 9 Installing a SAS Controller Daughter Card NOTICE When installing a SAS RAID controller do not press on the RAID card DIMM ...

Page 66: ...3 10 For a SAS RAID controller with dual connectors attach the first interface cable to connector 0 on the SAS RAID controller and to the SAS_A connector on the backplane Attach the second interface cable to connector 1 on the SAS RAID controller and to the SAS_B connector on the backplane See Figure 3 11 1 SAS controller daughter card 2 sideplane 3 SAS controller daughter card socket 4 release ta...

Page 67: ...lling a SAS RAID controller install the RAID battery See Installing a RAID Battery on page 69 Figure 3 10 SAS Controller Daughter Card Cabling 1 SAS controller daughter card 2 SAS controller 0 3 backplane connector A SAS_A 4 SAS SATA backplane 1 4 3 2 ...

Page 68: ...ard 3 Gently press down on the release tab while sliding the SAS controller daughter card in its tray away from the sideplane connector freeing the chassis slots on the tray from the chassis hooks and lifting the card from the system See Figure 3 9 1 SAS RAID controller daughter card 2 SAS controller 0 3 SAS controller 1 4 backplane connector A SAS_A 5 backplane connector B SAS_B 6 SAS SATA backpl...

Page 69: ...rive bays 3 Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery cable to the storage daughter card ensuring that the battery carrier is aligned and fully seated in the slots Figure 3 12 Installing a RAID Battery 1 RAID battery connector RAID_BATT 2 battery cable 3 battery carrier 4 SAS RAID controller daughter card battery 5 chassis battery ca...

Page 70: ...ted on the sideplane board for use with the optional bootable USB flash memory key see Figure 6 4 To boot from the USB memory key you must specify the USB device in the boot sequence in the System Setup program See System Setup Options on page 38 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Installing the Optional ...

Page 71: ...ee Figure 3 13 7 Replace the sideplane into the system 8 Reconnect the optical drive cable if present 9 Reinstall the SAS controller card See Installing a SAS Controller Daughter Card on page 65 10 Close the system See Closing the System on page 56 Figure 3 13 Installing an Internal USB Key 1 internal USB connector 2 USB memory key 3 sideplane latch 4 sideplane 1 2 4 3 ...

Page 72: ...of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTE The procedure for installing expansion cards into the left and center risers is the same except that slot 2 on the left riser has a card guide for installing a full length expansion card The full len...

Page 73: ...n card cables for the new card See the documentation that came with the card for information about its cable connections 7 Close the system See Closing the System on page 56 1 front card guide 2 expansion card connector 3 card edge connector 4 expansion card 5 expansion card guide latch 5 1 3 2 4 ...

Page 74: ...mmission FCC certification of the system The brackets also aid in proper cooling and airflow inside the system 6 Reconnect all expansion card cables 7 Close the system See Closing the System on page 56 Cooling Shroud The cooling shroud produces and directs airflow over the system processor s and memory modules CAUTION The DIMMs are hot to the touch for some time after the system has been powered d...

Page 75: ... over the processor s and memory modules 4 Route the optical drive cable through the cable tabs on top of the cooling shroud 5 Reinstall the left riser board See Installing the Left Riser Board on page 103 6 Reinstall the expansion cards into the left riser board Installing an Expansion Card on page 72 7 Close the system See Closing the System on page 56 8 Reconnect the system to the electrical ou...

Page 76: ...e system See Opening the System on page 55 3 Remove the cooling shroud See Removing the Cooling Shroud on page 74 4 Remove the SAS controller daughter card See Removing a SAS Controller Daughter Card on page 68 5 Remove the fans from the fan bracket See Removing a System Fan on page 63 6 Remove the fan bracket from the system a Press down on the release latch on the left side of the fan bracket Se...

Page 77: ...bracket See Replacing a Cooling Fan on page 64 5 Reinstall the cooling shroud See Installing the Cooling Shroud on page 75 6 Close the system See Closing the System on page 56 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Expansion Card Cage Removing the Expansion Card Cage CAUTION Only trained service technicians are authorized to remove the syste...

Page 78: ...en the system See Opening the System on page 55 3 Disconnect all expansion card cables 4 Remove any expansion cards from the expansion card cage See Removing an Expansion Card on page 74 5 Press the two blue release latches on the expansion card cage See Figure 3 17 Figure 3 17 Installing and Removing the Expansion Card Cage 6 Lift the cage straight up to clear the chassis See Figure 3 17 1 expans...

Page 79: ...Closing the System on page 56 RAC Card The optional Remote Access Controller RAC provides a set of advanced features for managing the server remotely Removing the RAC Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working i...

Page 80: ...e not replacing the RAC card disconnect and remove the ribbon cables from the system board and close the system See Closing the System on page 56 NOTICE When detaching the RAC cables from the system board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can damage the cable 4 6 5 3 1 2 7 1 RAC c...

Page 81: ...stem board connector and press down the side of the card until it is fully seated See Figure 3 18 When the front of the card is fully seated the plastic standoff snaps over the edge of the card 7 Connect the two short ribbon cables to the RAC card and the system board See Figure 6 2 for the connector locations NOTICE Be careful when attaching cables to the system board that you do not damage the s...

Page 82: ...n off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 55 3 Disconnect the optical drive cable and the power cable from the back of the optical drive tray 4 To remove the optical drive pull up on the blue release tab at the back of the optical drive tray and push the tray out of the system See Figure...

Page 83: ...tical Drive From the Optical Drive Tray 1 Pull outward on the interposer board release tab at the back of the drive tray to release the interposer board connected to the optical drive See Figure 3 20 2 Pull the interposer board connector from the optical drive connector and rotate the interposer board outward from the tray 3 Pull outward again on the interposer board release tab and simultaneously...

Page 84: ...of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 If your system configuration includes a ...

Page 85: ...ons working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Install the diskette drive carrier into the system a Align the slots on the bottom of the diskette drive carrier with the drive bay rails in the media bay b ...

Page 86: ...PY connector as far as it will go e Keep the cable firmly seated in the connector and press the locking bar back into the locked position 5 If applicable reinstall the tape backup device s strain relief bracket See Removing and Replacing the Tape Drive Cable Retention Bracket on page 89 6 Close the system See Closing the System on page 56 7 If removed replace the front bezel See Replacing the Fron...

Page 87: ...gure 3 22 Tape Drive This section describes how to configure and install an internal SCSI or SATA tape drive NOTE Installing a SCSI tape drive requires an optional SCSI controller card Removing and Installing an Internal Tape Drive NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off the system including any attached peripher...

Page 88: ...and set the rails aside for installation onto the drive See Figure 3 24 5 Prepare the tape drive for installation Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and controller card if applicable and compare the jumper and switch settings with those in the drive documentation 6 Aligning the four holes on the tape drive with the four screw holes on ...

Page 89: ...ive power cable to the tape drive power connector on the backplane See Figure 6 3 for the connector location 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Removing and Replacing the Tape Drive Cable Retention...

Page 90: ...racket from the chassis wall See Figure 3 25 To replace the bracket align the bracket clips with their slots on the chassis wall then slide the bracket toward the back of the system until all the clips and the blue release latch are fully engaged Figure 3 25 Installing and Removing the Tape Drive Cable Retention Bracket 1 tape drive cable 2 SCSI controller card 3 release latch 4 bracket clips 6 5 ...

Page 91: ...run the System Setup program and disable the Node Interleaving option See Using the System Setup Program on page 37 General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory Memory must be installed in configurations of two four or eight DIMMs The minimum configuration for a two processor system i...

Page 92: ...M group must be populated Table 3 1 Memory Configurations Total System Memory DIMM Socket Single Processor System Dual Processor System DIMM 1 DIMM 5 DIMM 2 DIMM 6 DIMM 3 DIMM 7 DIMM 4 DIMM 8 1 GB 2 GB 512 MB 512 MB 2 GB 4 GB 512 MB 512 MB 512 MB 512 MB 2 GB 4 GB 1 GB 1 GB 3 GB 6 GB 1 GB 1 GB 512 MB 512 MB 4 GB 8 GB 1 GB 1 GB 1 GB 1 GB 4 GB 8 GB 2 GB 2 GB 5 GB 10 GB 2 GB 2 GB 512 MB 512 MB 6 GB 12...

Page 93: ...DIMM ranks in the lower numbered sockets Table 3 2 shows how memory sparing works in various memory configurations Table 3 2 Memory Sparing in Single and Dual Processor Configurations Processor 1 Processor 2 Available Memory Spared Memory DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM8 1 CPU 2 CPUs 1 CPU 2 CPUs 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 1 GB 2 GB 1 GB 2 GB 1 GB...

Page 94: ...roud on page 74 NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Locate the memory module sockets on the system board See Figure 6 2 CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool...

Page 95: ...ready changed the value to reflect the newly installed memory 12 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 11 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 13 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 136 Removing Memory ...

Page 96: ...ray LGA package that is installed in a ZIF socket on the system board Removing a Processor CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Prior to upgr...

Page 97: ...ontaminating the thermal adhesive on the bottom of the heat sink NOTICE The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See ...

Page 98: ...the processor Bending the pins can permanently damage the system board Installing a Processor 1 Unpack the new processor 2 If you are installing a second processor for the first time remove and discard the protective shield on top of the ZIF socket See Figure 3 28 3 Align the processor with the socket keys on the ZIF socket See Figure 3 28 1 notch in processor 2 2 processor 3 ZIF socket shield 4 s...

Page 99: ...f you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer on top of the heat sink If you did not receive a replacement heat sink with your processor kit do the following Using a clean lint free cloth remove the thermal grease from the heat sink removed from the old processor Open the grease packet included with your p...

Page 100: ...ched peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Locate the battery socket See System Board Connectors on page 141 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you atte...

Page 101: ...m to its electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 37 9 Enter the correct time and date in the System Setup program s Time and Date fields 10 Exit the System Setup program 11 To test the newly installed battery turn off the system and di...

Page 102: ...scharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Remove any expansion cards from the left riser expansion card slots See Removing an Expansion Card on page 74 4 Remove the expansion card cage See Removing the Expansion Card Cage on page 77 5 Remove the expansion card riser board a Pull ...

Page 103: ...n the expansion card cage so that the six securing tabs are fully inserted through the tab slots and notches on the riser board See Figure 3 30 2 Slide the riser board toward the expansion card openings until you feel the riser board release pin snap into place 3 Replace the expansion card cage See Replacing the Expansion Card Cage on page 79 4 Install all expansion cards in the expansion card slo...

Page 104: ...er of the center riser to release the board from the system board socket while easing both ends of the riser upward 2 Lift the center riser board from the two guide pins on either end and draw the riser away from the system board Figure 3 31 Replacing the Center Riser Board Installing the Center Riser Board 1 Fitting the two pin collars over the guide pins on the system board gently lower the cent...

Page 105: ...ecautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Remove the SAS controller daughter card See Removing a SAS Controller Daughter Card on page 68 4 Remove any cables from the sideplane board 5 Pressing inward on ...

Page 106: ...e 2 control panel connector 3 control panel cable 4 sideplane release tabs 2 5 pin collar 2 6 optical drive connector 7 optical drive cable 8 chassis pins 2 9 sideplane connector 10 system board 11 SAS controller daughter card socket 12 SAS controller daughter card 2 3 11 7 10 8 9 6 5 4 12 1 ...

Page 107: ...kplane Board CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical ...

Page 108: ...plane board so that the securing tabs on the drive cage are fully inserted into the securing slots on the backplane board See Figure 3 33 2 Pull the backplane board release pin See Figure 3 33 3 While pulling the release pin tilt the backplane board toward the front of the system until it stops then release the release pin and ensure that it snaps into place 4 Reinstall the SAS controller daughter...

Page 109: ... computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Removing the Front Bezel on page 54 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 55 4 Disconnect the control panel cable at back of the control panel board See Figure 3 34 NOTICE Do not ...

Page 110: ...ystem chassis and secure with the three Phillips screws See Figure 3 34 4 Connect the display module cable to the control panel board See Figure 3 34 5 Connect the control panel cable to the control panel board See Figure 3 34 6 Close the system See Closing the System on page 56 5 6 2 1 3 4 7 1 display module label 2 display module securing screws 2 3 display module 4 display module cable 5 contro...

Page 111: ...er Board on page 104 7 Remove the cooling shroud See Removing the Cooling Shroud on page 74 8 Remove the fans See Removing a System Fan on page 63 9 Remove the fan bracket See Removing the Fan Bracket on page 76 10 If applicable remove the RAC card See Removing the RAC Card on page 79 CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIM...

Page 112: ...e system board tray until the tray sits flat on the bottom of the chassis 2 Align the back connectors on the system board with the cutouts in the back of the chassis and ensure the system board tray is square with the chassis so that the securing tabs on the chassis fully insert into system board securing slots See Figure 3 35 3 Slide the system board tray toward the back of the chassis until it l...

Page 113: ...racket See Replacing the Fan Bracket on page 77 10 Replace the fans See Replacing a Cooling Fan on page 64 11 Replace the cooling shroud See Installing the Cooling Shroud on page 75 12 Replace the expansion card cage See Replacing the Expansion Card Cage on page 79 13 Replace the center riser board See Installing the Center Riser Board on page 104 14 Replace the power supplies See Replacing a Powe...

Page 114: ...114 Installing System Components ...

Page 115: ...e 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages on page 20 An error message displayed on the monitor See System Messages on page 28 Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video Subsystem on ...

Page 116: ...source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Front Panel Features and Indicators on page 13 and Back Panel Features and Indicators on page 17 for the front and back panel connectors on your system Table 4 2 IRQ Assignment D...

Page 117: ... system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 5 ...

Page 118: ...the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program on page 37 If the problem is not resolved see Getting Help on page 147 Troubleshooting Basic I O Functions Problem Error message indicates a problem...

Page 119: ... system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 147 Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program ...

Page 120: ...mentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setu...

Page 121: ...erly see Getting Help on page 147 7 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 72 8 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the tests fail see Getting Help on page 147 Troubleshooting a Damaged System Problem System was dropped or d...

Page 122: ...ystem Setup program See Using the System Setup Program on page 37 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 100 If the problem is not res...

Page 123: ... power supply blank installed can cause the system to overheat Remove the faulty power supply See Removing a Power Supply on page 61 3 Ensure that the power supply is properly installed by removing and reinstalling it See Replacing a Power Supply on page 62 NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working prop...

Page 124: ...n page 55 CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD display or diagnostic software For the identification number of each fan see Figure 3 8 4 Ensure that the faulty fan is fully seated in the fan bracket and attached to the power connector See System Fans on page 63 NOTE W...

Page 125: ...System Setup program and check the system memory setting See Using the System Setup Program on page 37 Make any changes to the memory settings if needed If the installed memory does not match the amount of memory shown in the System Setup program proceed to the next step If the memory settings and installed memory indicate no problems proceed to step 12 5 Turn off the system and attached periphera...

Page 126: ...ide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program on page 37 2 Open or remove the bezel See Front Bezel on page 53 3 Run the appropriate online diagnostic test See Using Server Administrator Dia...

Page 127: ...nstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help on page 147 Troubleshooting an Optical Drive Problem System cannot read data from a CD or DVD in an optical drive Optical drive indicator does not blink during boot Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components ...

Page 128: ...y connected to the tape drive and the external port on the SCSI controller card 5 For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling t...

Page 129: ...o remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard dr...

Page 130: ... the SAS SATA backplane has a defective connector See Getting Help on page 147 8 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 55 c Verify that the cable connections between SAS SATA backplane s and the SAS daughter card are correct See Inst...

Page 131: ... any necessary corrections and restart the system If the problem is not resolved continue to the next step 5 Remove the bezel See Removing the Front Bezel on page 54 6 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 7 Open the system See Opening and Closing the System on page 55 8 Ensure that the controller card is firmly seated in its connector Se...

Page 132: ...xpansion card is firmly seated in its connector See Installing an Expansion Card on page 72 6 Close the system See Opening and Closing the System on page 55 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 O...

Page 133: ...sure that each processor and heat sink are properly installed See Processors on page 96 5 Close the system See Opening and Closing the System on page 55 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step 8 Turn off the system and attached per...

Page 134: ... See Getting Help on page 147 19 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 20 Open the system See Opening and Closing the System on page 55 21 Reinstall the processors that you removed in step 10 See Processors on page 96 22 Close the system See Opening and Closing the System on page 55 23 Reconnect the system to the electrical outlet and tur...

Page 135: ...l information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is ...

Page 136: ...s Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window...

Page 137: ...Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during...

Page 138: ...138 Running the System Diagnostics ...

Page 139: ...he system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings NOTE To access the jumpers remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 3 15 NOTE Lift up the memory module airflow shroud for easy access to the jumpers ...

Page 140: ...ttings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information PWRD_EN default The password feature is enabled The password feature is disabled NOTE For the full name of an abbreviation or acronym used in this table see the G...

Page 141: ...ors 141 System Board Connectors See Figure 6 2 and Table 6 2 for the location and description of system board connectors Figure 6 2 System Board Connectors 2 1 25 3 22 21 20 19 4 5 7 8 10 11 12 13 14 6 15 16 17 18 23 24 9 ...

Page 142: ...cessor 1 9 CPU2 Microprocessor 2 10 FAN4 System cooling fan 11 FLOPPY Floppy drive connector 12 FAN3 System cooling fan 13 FAN2 System cooling fan 14 FAN1 System cooling fan 15 BATTERY System battery 16 SIDEPLANE Sideplane connector 17 BACKPLANE Backplane power connector 18 TOE_KEY TCP IP Offload Engine Key 19 DIMM 5 First memory module slot processor 2 20 DIMM 6 Second memory module slot processo...

Page 143: ... Figure 6 3 SAS SATA Backplane Board Components 3 8 6 5 front back 12 7 2 9 1 4 11 10 1 drive 0 connector 2 drive 2 connector 3 drive 3 connector 4 drive 5 connector 5 drive 6 connector 6 drive 7 connector 7 drive 4 connector 8 drive 1 connector 9 optical drive power CD TBU 10 secondary SAS SAS_B 11 primary SAS SAS_A 12 backplane power BKPLN ...

Page 144: ...nsion Card Riser Board Components and PCIe Buses Figure 6 5 and Figure 6 6 show the components on the PCIe expansion card riser boards including the expansion card slots and buses 1 control panel CTR_PNL 2 SAS controller daughter card INT_STORAGE 3 chassis intrusion switch INTRUSION 4 optical drive IDE 5 pin guides 2 6 system board connector 7 Internal USB connector 1 5 6 2 3 4 7 ...

Page 145: ... password and a setup password which are discussed in detail in Using the System Setup Program on page 37 The password jumper enables these password features or disables them and clears any password s currently in use 2 3 4 1 5 1 riser release pin 2 slot 2 PCIe x8 lane width full length 3 slot 3 PCIe x4 lane width half length 4 pin guide 2 5 system board connector 1 slot 1 PCIe x8 lane width half ...

Page 146: ...the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electric...

Page 147: ...em may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Su...

Page 148: ...ur touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can ca...

Page 149: ...dit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the test...

Page 150: ...tem before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your P...

Page 151: ...ician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Description of problem and troubleshooting procedures yo...

Page 152: ...Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Anguilla Online Support www dell com ai E mail Address la techsupport dell com Technical Support Customer Service Sales toll free 800 335 0031 Antigua and Barbuda Online Support www dell com ag la techsupport dell com Technical Support Customer Service Sales 1 800 805 5924 Aomen Co...

Page 153: ...pport euro dell com tech_support_central_europe dell co m Home Small Business Sales 08 20 24 05 30 00 Home Small Business Fax 08 20 24 05 30 49 Home Small Business Customer Service 08 20 24 05 30 14 Home Small Business Support 08 20 24 05 30 17 Preferred Accounts Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Bahama...

Page 154: ...ll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Online Support www dell com br BR_TechSupport dell com Customer Service and Tech Support 0800 970 3355 Technical Support Fax 51 2104 5470 Customer Service Fax 51 2104 5480 Sales 0800 970 3390 British Virgin Islands Technical Support Customer Service Sales toll free 1 866 278 6820 Brunei Country Code 673 Technical ...

Page 155: ...toll free 1 800 387 5757 Printers Projectors Televisions Handheld Digital Jukebox and Wireless 1 877 335 5767 Sales Home and Home Office Sales toll free 1 800 999 3355 Small Business toll free 1 800 387 5752 Medium Large Business Government toll free 1 800 387 5755 Spare Parts and Extended Service 1 866 440 3355 Cayman Islands Online Support la techsupport dell com Technical Support Customer Servi...

Page 156: ...Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll ...

Page 157: ...rd Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support www dell com dm la techsupport dell com Technical Support Customer Service Sales toll free 1 866 278 6821 Dominican Republic Online Support www dell com do la techsupport dell com Technical Support Customer Service Sales 1 800 ...

Page 158: ...nce Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Online Support support euro dell com Home and Small Business Technical Support 0825 387 270 Customer Service 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 082...

Page 159: ...Online Support support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport de...

Page 160: ...ical Support Servers and Storage 00852 2969 3196 Technical Support Projectors PDAs Switches Routers etc 00852 3416 0906 Customer Service 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 Country City International Access Code Country Code City Code Service Type ...

Page 161: ...080 25068034 or your city STD code 60003355 or toll free 1800 425 8045 Gold Support Only E mail eec_ap dell com Phone Numbers 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 Customer Service Home and Small Business India_care_HSB dell com toll free 1800 4254051 Large Corporate Accounts India_care_REL dell com toll free 1800 4252067 Sales Large Corporate Accounts 1600 33 804...

Page 162: ...200 646 Large Business 1850 200 646 Sales E mail Dell_IRL_Outlet dell com Customer Service Home and Small Business 01 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Service dial within U K only 0870 906 0010 Corporate Customer Service dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Cou...

Page 163: ...821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Service 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica Online Support la techsupport dell com Technical Support Customer Service Sales dial from within Jamaica only 1 800 440 9205 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Number...

Page 164: ...81 44 556 4162 Technical Support Projectors PDAs Printers Routers toll free 0120 981 690 Technical Support outside of Japan Projectors PDAs Printers Routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Service 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 ...

Page 165: ...ss Code 00 Country Code 352 Online Support support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Service 32 0 2 481 91 19 Fax 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Techn...

Page 166: ...rt support euro dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Service 020 674 42 00 Relational Customer Service 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zeala...

Page 167: ... Code 22 Online Support support euro dell com pl_support_tech dell com Customer Service Phone 57 95 700 Customer Service 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Online Support support euro dell com Technical Support 707200149 Customer Service 800 300 413 Sales 800 300 410 or 8...

Page 168: ...support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1 800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1 800 394 7478 Customer Service toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll f...

Page 169: ...and Small Business Technical Support 902 100 130 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Service 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support support euro dell com Technical Support 08 590 05 199 Relat...

Page 170: ... Support Servers and Storage toll free 0080 160 1256 Customer Service toll free 0080 160 1250 option 5 Transaction Sales toll free 0080 165 1228 Corporate Sales toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Online Support support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConne...

Page 171: ...vice Home and Small Business 0870 906 0010 Corporate 01344 373 185 Preferred Accounts 500 5000 employees 0870 906 0010 Global Accounts 01344 373 186 Central Government 01344 373 193 Local Government Education 01344 373 199 Health 01344 373 194 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 9...

Page 172: ...l free 1 877 459 7298 Customer Service toll free 1 800 624 9897 Automated Order Status toll free 1 800 433 9014 Small Business toll free 1 800 456 3355 Medium and Large Business toll free 1 877 671 3355 State and Local Government toll free 1 800 981 3355 Federal Government toll free 1 800 727 1100 Healthcare toll free 1 800 274 1550 K 12 Education toll free 1 888 977 3355 Higher Education toll fre...

Page 173: ...ustomer Service Sales toll free 1 877 702 4360 Venezuela Online Support www dell com ve la techsupport dell com Technical Support Customer Service Sales 0800 100 4752 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 174: ...174 Getting Help ...

Page 175: ...system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes powe...

Page 176: ...ive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching o...

Page 177: ...ry addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller...

Page 178: ...sion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR...

Page 179: ...arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operati...

Page 180: ...he amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board us...

Page 181: ...nclude memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics r...

Page 182: ...182 Glossary ...

Page 183: ...lling 104 removing 104 connectors expansion card riser boards 144 NIC 17 RAC card 17 SAS SATA backplane board 143 serial I O 17 system board 141 USB 13 17 video 13 17 control panel assembly features 13 installing 110 removing 109 cooling fan removing 63 replacing 64 troubleshooting 124 cooling shroud installing 75 removing 74 cover closing 56 opening 55 D Dell contacting 151 152 diagnostics advanc...

Page 184: ...ing control panel assembly 110 cooling shroud 75 diskette drive 85 diskette drive into drive carrier 87 hard drive blank 57 hard drives 58 memory modules 94 optical drive 83 optical drive into tray 84 PCIe expansion cards 72 power supply blank 63 processor 98 RAC card 81 RAID battery 69 SAS controller card 65 SAS SATA backplane board 108 sideplane board 107 system board 112 tape drive 87 USB memor...

Page 185: ...ing 98 removing 96 troubleshooting 133 upgrades 96 PXE boot keystroke 12 R RAC card installing 81 removing 79 system port 17 RAID battery installing 69 removing 70 removing center riser 104 control panel assembly 109 cooling fan 63 removing continued cooling shroud 74 diskette drive 84 diskette drive from drive carrier 86 expansion card cage 77 fan bracket 76 hard drive blank 57 hard drive from a ...

Page 186: ...rd 46 system setup program CPU options 41 entering 37 integrated devices options 42 keystroke 12 37 memory options 41 serial communications options 43 system security options 44 system status indicator 17 T tape drive installing 87 removing 87 troubleshooting 128 tape drive cable retention bracket removing and replacing 89 troubleshooting basic I O 118 cooling fan 124 damaged system 121 diskette d...

Page 187: ...Index 187 V video back panel connector 17 front panel connectors 13 troubleshooting 117 W warning messages 35 warranty 11 ...

Page 188: ...88 Index 188 Index ...

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