3.
If the preceding steps have not resolved the problem, contact Dell.
NOTE:
Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If
you do not have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "
Technical Support Service
."
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL SUPPORT
page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/
(for Asian/Pacific countries only)
www.euro.dell.com
(for Europe only)
www.dell.com/la/
(for Latin American countries)
l
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:
anonymous
, and use your e-mail address as your password.
l
Electronic Support Service
(for Asian/Pacific countries only)
support.euro.dell.com
(for Europe only)
l
Electronic Quote Service
(for Asian/Pacific countries only)
l
Electronic Information Service
AutoTech Service
Dell's automated technical support service
—
AutoTech
—
provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone
number to call, see the
contact numbers
for your region.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com, or you can call the
automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the
contact numbers
for your
region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "
Before You Call
" and then call the number for your country as listed in "
Contacting Dell
."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the
contact numbers
for your region.
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