Dell PowerConnect 2216 User Manual Download Page 18 | Manualshive

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18

Troubleshooting

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Summary of Contents for PowerConnect 2216

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerConnect 22xx 23xx Switches User s Guide ...

Page 2: ...notice 2003 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp Axim DellNet and PowerConnect are trademarks of Dell Inc Other trademarks and trade names may be used in this document to...

Page 3: ...ches to Each Other 9 Connecting Switches to Other Devices 9 Typical Deployments 10 Class of Service 10 Mounting Kit Instructions 11 Installing the Switch on a Flat Surface 11 Installing the Switch in a Rack 11 Installing the Switch on a Wall 12 Technical Information 13 2 Troubleshooting 3 Getting Help Technical Assistance 19 Online Services 19 AutoTech Service 20 Automated Order Status Service 20 ...

Page 4: ...16 7 Figure 1 2 PowerConnect 2224 8 Figure 1 3 PowerConnect 2324 8 Figure 1 4 Cascading Switches 9 Figure 1 5 Small Workgroup 10 Figure 1 6 Large Workgroup 10 Figure 1 7 Brackets for Rack Installation 12 Figure 1 8 Brackets for Wall Installation 13 Tables Table 1 1 Tag Based Prioritization 11 Table 1 2 Specifications 13 Table 2 1 Basic Troubleshooting 15 ...

Page 5: ...ditional 2 ports supporting 1000Base T Ethernet The 10 100Base T ports support full or half duplex mode the 1000Base T ports support full duplex mode only The 10 100Base T ports support PAUSE frames the 1000Base T ports do not support PAUSE frames Complies with IEEE 802 3 10Base T IEEE 802 3u 100Base TX IEEE 802 3z ab 1000Base T Tag based IEEE 802 1p Class of Service with two priority queues per p...

Page 6: ...d Front Panel Indicators All 22xx 23xx switches contain two rows of LEDS that provide information about connection speed data activity and duplex operation mode Power POWER LED Green The switch is powered on Off The switch is not powered on 10 100Base T Ports Link Activity SPD LNK ACT LED Steady green A 100 Mbps link has been established but no data is being transmitted or received Blinking green ...

Page 7: ...n A 1000 Mbps link has been established and data is being transmitted or received Off No link established Duplex Mode Collisions FDX HDX LED Steady green The port is operating in full duplex mode Blinking green Collisions are occurring on the port Off The port is operating in half duplex mode Figure 1 1 PowerConnect 2216 COMMENT power LED FDX HDX LEDs SPD LNK ACT LEDs RJ 45 ports ...

Page 8: ...ion w w w d e l l c o m s u p p o r t d e l l c o m Figure 1 2 PowerConnect 2224 Figure 1 3 PowerConnect 2324 RJ 45 ports FDX HDX LEDs SPD LNK ACT LEDs power LED RJ 45 ports power LED FDX HDX LEDs SPD LNK ACT LEDs ...

Page 9: ...and MDIX functionality When cascading with other switches or hubs each port can connect directly to a switch or hub with straight through twisted pair cable see Figure 1 4 NOTE Do not connect two switches together with more than one cable Using multiple cables to connect switches can create a loop and cause loss of network connectivity Figure 1 4 Cascading Switches Connecting Switches to Other Dev...

Page 10: ...e IEEE 802 1p standard The eight levels of IEEE 802 1p priority are mapped to the two priority queues of each port For each port the two priority queues are scheduled following a Weighted Round Robin scheme PowerConnect PC Network Firewall Router Printer PC 2216 2224 2324 10 100Base T PowerConnect PC Network Firewall Router Printer 1000Base T 2324 PC PowerConnect 1000Base T 2324 10 100Base T 10 10...

Page 11: ...s There must be adequate space around the switch for ventilation and access to cable connectors To install the switch on a flat surface complete the following steps 1 Set the switch on the flat surface and check for proper ventilation Allow at least 5 1 cm 2 inches on each side for proper ventilation and 12 7 cm 5 inches at the back for power cable clearance 2 Attach rubber feet on each marked loc...

Page 12: ...ting bracket with the holes in the rack 4 Insert and tighten two screws appropriate for your rack through each of the mounting brackets Installing the Switch on a Wall To mount the switch on a wall complete the following steps 1 Ensure that the mounting point meets the following requirements The wall surface must be capable of supporting the switch Allow at least 5 1 cm 2 inches on each side for p...

Page 13: ...ark the wall through the holes of the brackets 4 Drill holes in the wall for the brackets and install the appropriate mounting hardware not supplied 5 Place the switch against the wall so that the bracket holes align with the holes in the wall 6 Insert and tighten the screws through each of the mounting brackets Technical Information Table 1 2 Specifications Network Protocol and Standards Compatib...

Page 14: ...ions PowerConnect 2216 266 x 161 x 43 mm W x D x H 10 5 x 6 3 x 1 7 inches Unit Weight 3 0 lb Packaged Weight 3 3 lb PowerConnect 2224 328 x 231 x 43 mm W x D x H 13 x 9 x 1 7 inches Unit Weight 4 8 lb Packaged Weight 5 24 lb PowerConnect 2324 328 x 231 x 43 mm W x D x H 13 x 9 x 1 7 inches Unit Weight 5 1 lb Packaged Weight 5 46 lb Environmental Specifications Operating temperature 0º to 40ºC 32º...

Page 15: ...e Cause Corrective Action Power LED is not lighted There is no power to the switch Confirm that the switch is connected to a properly functioning and active power source Ensure that the power cable is securely connected to the switch and to a power source Link LED is not lighted The cable is not securely connected to the switch or the attached device Ensure that the connectors are fully inserted i...

Page 16: ...0Base T cables have limitations for link lengths Move the connected device closer to the switch and use a shorter cable A 10 100Base T capable device or 1000Base T half duplex device is connected to a 1000Base T port ports 25 and 26 on a PowerConnect 2324 switch Connect only 1000Base T full duplex capable devices to ports 25 or 26 on the PowerConnect 2324 switch Mismatched duplex mode Ensure that ...

Page 17: ...The LED blinks only when traffic is being passed to or sent from a device that is connected to the port No action required The attached device is not configured correctly Verify that the port or NIC on the attached device is operating properly Link LED is lighted and the FDX HDX LED blinks occasionally This can be normal link activity Some collisions take place during normal operation No action re...

Page 18: ...18 Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 19: ...ures For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT p...

Page 20: ...ir portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell produ...

Page 21: ...n for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the re...

Page 22: ...ier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a lo...

Page 23: ...Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 ...

Page 24: ...nical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 ...

Page 25: ...s GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free ...

Page 26: ... computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821...

Page 27: ...untry Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer...

Page 28: ...08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latit...

Page 29: ...nd Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Te...

Page 30: ...4 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 ...

Page 31: ...81 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude ...

Page 32: ...e nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Busin...

Page 33: ...ort servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support_tech dell...

Page 34: ...ernational Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer ...

Page 35: ...ode 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Pro...

Page 36: ...d 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 Corporate Sales toll free 0080 651 227 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia ...

Page 37: ...siness Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907...

Page 38: ...83 2210 Business Customer Service and Technical Support toll free 1 800 822 8965 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll...

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