14
Troubleshooting
9
Troubleshoo
ting
NOTE:
You can only use your PN9315A with selected Dell computers and tablets. For a list of supported devices,
see
www.dell.com
.
Table 3. Dell Active Pen troubleshooting
Problems
Possible causes
Possible solutions
Pen does not work or the bluetooth-
pairing light does not turn on.
● Unsupported device.
● Pen works only with supported Dell
devices.
● Connect the device to charging area
of your computer .
● Battery is fully drained.
● Shipping mode is still enabled.
● Pen is not paired with your device
or device has lost pairing with the
computer.
● Remove the pen from the list of
Bluetooth devices and manually re-
pair it with your device. For more
information, see
manually pairing with
a Bluetooth device
.
Only default functions for the top and
barrel buttons do not work.
● The default function has been re-
assigned or removed in DPM.
● Boot up DPM to check the function
assignment of the barrel buttons.
● The operating system on your
computer and DPM settings are
not in sync (this statement needs
refinement)
● Pen function and pen setting is
not match (this statement needs
refinement)
Pressing the top button twice in
succession does not capture screenshot.
Windows update KB2968599 is not
installed on your device.
Install the Windows update KB2968599
from the Microsoft website.
Unable to pair the pen with your device.
● Unsupported device.
● Pen works only with supported Dell
devices.
● Install the latest Bluetooth driver for
your device.
● Bluetooth driver on your device is
outdated.
Pen shows as
Not Connected
under
Bluetooth devices list.
Pen is not paired correctly with your
device.
● Install the latest Bluetooth driver for
your device.
● Remove the pen from your Bluetooth
list and pair it again. For more
information on pairing the pen with
your device, see
Pairing with a
Bluetooth device
.
Pressing and holding the top button
or pressing the top button twice in
succession does not wake up the
Your computer or tablet may not support
the connected standby feature.
Ensure to use this feature on computers
and tablets that support the connected
standby feature. Search PN9315A on
