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Maintaining the printer

Maintaining ink cartridges

In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.

Checking ink levels

Using the printer control panel

From the home screen, touch

.

The graphic of the ink levels appears on the display.

Using the printer software

1

Click

or

Start

.

2

Click

All Programs

or

Programs

, and then select the printer program folder from the list.

3

Select

Printer Home

.

4

Choose your printer from the printer drop-down list.

5

From the Maintenance tab, click

Check ink levels

.

Aligning the printhead

If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.

Using the printer control panel

1

Load plain paper.

2

From the home screen, navigate to

Align Printer

:

>

More Options

>

Align Printer

.

An alignment page prints.

Note:

Do not remove the alignment page until printing is finished.

Using the printer software

1

Load plain paper.

2

Click

or

Start

.

3

Click

All Programs

or

Programs

, and then select the printer program folder from the list.

4

Select

Printer Home

.

5

Choose your printer from the printer drop-down list.

Maintaining the printer

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Summary of Contents for P713W

Page 1: ...Dell P713w User s Guide June 2009 www dell com support dell com ...

Page 2: ...bidden Trademarks used in this text Dell and the DELLlogoaretrademarks of DellInc Microsoftand Windows areregistered trademarksofMicrosoftCorporation Other trademarksandtradenames may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own ...

Page 3: ...tanding the home screen 16 Navigating menus using the touch screen 17 Changing the Power Saver timeout 19 Saving paper and energy with Eco Mode 19 Resetting to factory settings 19 Using the printer software 20 Minimum system requirements 20 Using the Windows printer software 20 Finding and installing optional software 22 Updating the printer software Windows only 22 Reinstalling the printer softwa...

Page 4: ... 51 Adjusting copy quality 51 Making a copy lighter or darker 51 Collating copies using the printer control panel 52 Repeating an image on one page 52 Copying multiple pages on one sheet 52 Making a duplex copy 53 Canceling copy jobs 54 Scanning 55 Tips for scanning 55 Scanning to a local or network computer 55 Scanning to a flash drive or memory card 56 Scanning photos into an editing application...

Page 5: ...ng the printer 87 Maintaining ink cartridges 87 Cleaning the exterior of the printer 88 Cleaning the scanner glass 89 Cleaning the touch screen 89 Troubleshooting 90 Before you troubleshoot 90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting 90 Jams and misfeeds troubleshooting 95 Print troubleshooting 98 Copy and scan tr...

Page 6: ...6 ...

Page 7: ...AUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion orstress Do not pinchthe powercord betweenobjects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet befor...

Page 8: ... screen brightness to low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select thelowest PowerSavertimeout The Power Saver feature putsthe printer in a minimum powerstandby mode after the printer has been idle for a set amount of time the Power Saver timeout Share your printer Wireless network printers allow you to share a single printer among mul...

Page 9: ...cations What are you looking for Find it here Initial setup instructions Connecting the printer Installing the printer software Setup documentation The setup documentation came with the printer Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Performing printing copying scanning and faxing tasks depending on your printer model Co...

Page 10: ...g information ready when you contact support so that they may serve you faster Service Tag Express Service Code Note The ServiceTag and Express ServiceCode appear on labels located on your printer Software and Drivers Certified drivers for your printer and installers for Dell printer software Readme files Last minute technical changes or advanced technical reference material for experienced users ...

Page 11: ... documents 3 Wi Fi indicator Check wireless status 4 Memory card slot Insert a memory card 5 PictBridge and USB port Connect a PictBridge enabled digital camera a USB Bluetooth adapter or a flash drive to the printer 6 Printer control panel Operate the printer 7 Paper tray Load paper 8 Paper exit tray Hold paper as it exits About your printer 11 ...

Page 12: ...L or a cable modem 4 USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable 5 Security slot Install an anti theft cable on the printer 6 Power supply with port Connect the printer to a power source 7 Duplex unit Print on both sides of a sheet of paper Remove paper jams Abo...

Page 13: ...se only After use return this cartridge to Dell for remanufacturing refilling or recycling To know more about recycling Dell products visit www dell com recycling 2 Available only on the Dell Web site at www dell com supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin You must install new cartridges immediately after removing the old ones or the ...

Page 14: ... the ink to air 5 Close the printer Recycling Dell products To return Dell products to Dell for recycling 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Order supplies 6 Click 7 Follow the instructions on the computer screen Orderi...

Page 15: ...inter on and off Switch to Power Saver mode Note Whentheprinter ison press toswitchtoPower Saver mode Press and hold for three seconds to turn off the printer 2 Back Return to the previous screen Exit from one menu level to a higher one 3 Touch screen display Note Thedisplay is turned off in PowerSaver mode Navigate the printer menus Change settings View printer messages and animation 4 Start Star...

Page 16: ...the following basic screen which is referred to as the home screen Use the home screen selections to initiate an action such as copying or scanning or to change printer settings 2 1 A Copy Memory Device Scan 1 2 3 4 5 6 7 Display item Description 1 Copy A A Access the copy menu and make copies 2 Scan Access the scan menu and scan documents Using the printer control panel buttons and menus 16 ...

Page 17: ...tup Access the setup menu and change printer settings 6 2 Sided 2 1 Print on both sides of a sheet of paper 7 Eco Mode Activate Eco Mode to select the following options Print on both sides of the paper duplex Change to Power Saver mode after the printer is left idle for 10 minutes Set screen brightness to low Navigating menus using the touch screen PREVIEWING PHOTOS PAPER TYPE Accept Auto Detect P...

Page 18: ...g a selection or changing a setting This saves the setting For example to navigate to Paper Type and change the paper type setting 1 Touch Note All the instructions in this guide start from the home screen 2 Touch Copy 3 Touch More Options 4 Scroll down using the scrollbar or arrows until Paper Type appears on the list 5 Touch Paper Type 6 Scroll up or down using the scrollbar or arrows to view th...

Page 19: ...significantly cuts paper usage reduces paper waste optimizes energy efficiency and saves money 1 From the home screen touch 2 Touch the Eco Mode setting or settings you want to activate and then touch Accept Power Saver after 10 Minutes Auto Screen Dim 2 Sided Printing Note If you select 2 Sided Printing then the printer prints on both sides of the paper duplex for copy and fax jobs and for printi...

Page 20: ...all the necessary software was installed You may have chosen to install some additional programs The following table provides an overview of various software programs and what they can help you do If you did not install these additional programs during initial installation then reinsert the installation software CD runtheinstallationsoftware andthenselectInstallAdditionalSoftware from theSoftwareA...

Page 21: ...he wireless settings of the printer Note This program is installed automatically with the printer software if the printer has wireless capability Dell Service Center referred to as Service Center Troubleshoot the printer Access the printer maintenance functions Contact technical support Notes This program is installed automatically with the printer software You may be prompted to install this prog...

Page 22: ... select Check for updates 6 Follow the instructions on the computer screen Enabling automatic software updates 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 From the Advanced tab click More Options 4 In the Software Updates section select Allow automatic updates from the web for my software 5 Click OK Reinstalling the printer software When you set up the...

Page 23: ... then uninstall the current software first 1 Close all open software programs 2 Insert the installation software CD If the Welcome screen does not appear after a minute then launch the CD manually a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the Welcome screen Using the World W...

Page 24: ...per is not used or damaged If you are using specialty paper you follow the instructions that came with it Note To avoid jams make sure the paper does not buckle when you adjust the paper guides 1 Pull tray completely out of the printer 2 Move the paper guides to the sides of tray Loading paper and original documents 24 ...

Page 25: ...Note When you pull the extension out the first stop accommodates A4 size paper When the extension is fully out it accommodates legal size paper 4 Load the paper 5 Adjust the paper guides to rest gently against the left right and bottom edges of the paper Loading paper and original documents 25 ...

Page 26: ...ze paper then the tray sticks out from the front of the printer when inserted 7 Flip up the paper stop to catch the paper as it exits Note If you loaded A4 or legal size paper then extend the paper stop Use both extenders for A4 and legal Loading paper and original documents 26 ...

Page 27: ...Loading envelopes or photo paper 1 Pull tray completely out of the printer 2 Move the paper guides to the sides of tray Loading paper and original documents 27 ...

Page 28: ...aper types in the tray You can load either envelopes or photo paper but not both 4 Load envelopes or photo paper Note Load envelopes or photo paper with the printable side facedown If you are not sure which side is the printable side then see the instructions that came with the envelopes or photo paper Loading paper and original documents 28 ...

Page 29: ...edges of the envelopes or photo paper 2 3 1 2 3 1 6 Insert the tray 7 Flip up the paper stop to catch the envelopes or photos as they exit Note For best results allow photos to dry at least 24 hours before stacking displaying or storing Loading paper and original documents 29 ...

Page 30: ...your paper type 10 envelopes The envelopes are designed for use with inkjet printers The print side of the envelopes faces down with the flap to the left as shown Youload theenvelopes in thecenterof thetrayas indicatedbytheicon Load them all the way to the back of the tray You print the envelopes in landscape orientation The paper guides rest against the left right and bottom edges of the envelope...

Page 31: ...s rest against the left right and bottom edges of the transparencies Note Transparencies requiremoredryingtime Removeeachtransparency as it exits and allow it to dry to avoid ink smudging 10 iron on transfers Youfollowtheloadinginstructionsthatcamewiththeiron ontransfers The print side of the transfers faces down The paper guides rest against the edges of the transfers Note For best results load t...

Page 32: ...pages needed to print the banner 6 Set the stack of pages in front of the printer 7 Slide the first sheet from the stack of pages over the tray handle and all the way into the back of tray Saving paper default settings You can set the default paper settings for the documents and photos that you print 1 From the home screen navigate to Paper Setup Paper Setup 2 Choose the default settings If you wa...

Page 33: ...Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass 2 Close the scanner lid Loading paper and original documents 33 ...

Page 34: ...int the type of paper to use and how the pages should print d Click OK to close any printer software dialogs e Click OK or Print Collating printed copies If you print multiple copies of a document then you can choose to print each copy as a set collated or to print the copies as groups of pages not collated Collated Not collated Notes The collate option is available only when you are printing mult...

Page 35: ...one sheet 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 From the Layout list of the Advanced tab select Pages per sheet 4 Select the number of page images to print on each page If you want each page image to be surrounded by a border then select Print Page Borders 5 Click OK to close any printer software dialogs 6 Click OK or Print Printing documents fro...

Page 36: ...or the printer software associated with your operating system Printing specialty documents Printing envelopes 1 Load the envelopes in the printer 2 Send the print job a With a document open click File Print b Click Properties Preferences Options or Setup c From the Paper Type list of the Print Setup tab select Plain Paper d From the Paper Size list select the envelope size Note To print on a custo...

Page 37: ...abel sheet Make sure the paper guide or paper guides rest against the edges of the label sheet Use full label sheets Partial sheets with areas exposed by missing labels may cause labels to peel off during printing resulting in a paper jam Printing on custom size paper Before beginning these instructions load the custom size paper in the printer 1 With a document open click File Print 2 Click Prope...

Page 38: ...by the printer For more information see Supported memory cards and file types on page 39 FLASH DRIV E Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port Warning Potential Damage Do not touch any cables any network adapter any connector the memory device or the printer in the areas s...

Page 39: ...PEG TIFF Printing photos using the printer control panel 1 Load photo paper 2 Insert a memory card flash drive or digital camera set to mass storage mode The Memory Device screen appears on the display 3 Touch View Photos The Select Photos screen appears 4 Touch the photo or photos you want to print Tips If you want to clear a selected photo then touch the photo again If you want to view more phot...

Page 40: ... to return to the Select Photos screen 9 Repeat steps 4 through 8 until all the photos are edited and then touch Layout 10 If you want to change the print settings then touch Change Settings If necessary touch Accept each time you make a selection 11 Press Note For best results allow the prints to dry at least 24 hours before stacking displaying or storing Printing photos from a memory device usin...

Page 41: ...rt on the front of the printer Notes Make sure that the PictBridge enabled digital camera is set to the correct USB mode If the camera USB selection is incorrect then the camera is detected as a flash drive or an error message is displayed on the printer control panel For more information see the camera documentation The printer reads only one memory device at a time Warning Potential Damage Do no...

Page 42: ...Proof Sheet Print Proof Sheet 4 Select which photos you want to print You can print a proof sheet For the 20 most recent photos if there are 20 or more photos on the memory device For all photos on the memory device By date if the photos on the card were taken on different dates If you choose this option select the date and then touch Accept The proof sheet prints 5 Followtheinstructionsontheproof...

Page 43: ...ts factory default settings You change the Bluetooth security level or the Bluetooth pass key The Bluetooth enabled device you are using requires users to set up a Bluetooth connection on every print job For more information see the documentation for your Bluetooth device The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list When the Bluetooth secur...

Page 44: ...Note A Bluetooth adapter is not included with the printer 2 From the home screen navigate to Security Level Bluetooth Setup Security Level 3 Select the security level and then touch Accept Low allows Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key High requires users to enter a four digit numeric pass key on the Bluetooth device before c...

Page 45: ...rinter and a Bluetooth enabled device on page 43 3 Set up the Bluetooth device to print to the printer For more information see the documentation for your Bluetooth device 4 See the documentation for your Bluetooth device to begin printing Note If the Bluetooth Security Level on the printer is set to High you must enter a pass key Printing on both sides of the paper duplexing Printing on both side...

Page 46: ...the 2 Sided Printing section select Off from the drop down menu Printing on both sides of the paper duplexing manually 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click the Advanced tab 4 From the 2 Sided Printing section select Manual Note The Print Instruction Page to Assist in Reloading item is selected automatically 5 Click OK The printer prints th...

Page 47: ...igh quality documents then you can select a different mode from the Print dialog before sending the print job To change the default print mode 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Printing Preferences 5 Select Quick Print as the printing mode Chan...

Page 48: ...ck Printer and then clear the selection for Pause Printing Canceling print jobs Tocancelaprintjobfromtheprintercontrolpanel press Tocancelaprintjobfromthecomputer dothefollowing 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Open 5 Cancel the print job If y...

Page 49: ...e scanner glass close the scanner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass Making copies 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass Note From the home screen you can press to print one...

Page 50: ...op left corner of the scanner glass 4 Touch Continue 5 When prompted to copy the back side of the ID card touch Yes 6 Load the back side of the ID card facedown on the top left corner of the scanner glass 7 Touch Continue to start printing Copying a two sided document 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the home screen navigate to 2 ...

Page 51: ... select Poster thenselect the size of the poster you want to print and thentouch Accept Thisselection allows you to print a single image across multiple printed pages 5 Press Adjusting copy quality 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the home screen navigate to Quality Copy More Options Quality 4 Set the copy quality to Automatic Dra...

Page 52: ...per This option is helpful when creating items such as labels decals flyers and handouts 1 Load paper 2 Load an original document facedown on the scanner glass 3 From the home screen navigate to Copies per Sheet Copy More Options Copies per Sheet 4 Select the number of times to repeat the image on a page once four times nine times or 16 times and then touch Accept 5 Press Copying multiple pages on...

Page 53: ... on the scanner glass 3 From the home screen navigate to 2 Sided Copies Copy More Options 2 Sided Copies 4 Choose the duplex option that matches your original document and then touch Accept If you are copying a one sided document then touch 1 Sided to 2 Sided If you are copying a two sided document then touch 2 Sided to 2 Sided 5 Press to save the first page of the document to the printer memory 6...

Page 54: ...r from the paper exit tray and then reload the paper to print the other side of the document 7 Press Canceling copy jobs To cancel a copy job press Scanning stops and the printer returns to the previous menu Copying 54 ...

Page 55: ...file type if you want to scan multiple pages and save them as one file Scanning to a local or network computer 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the home screen navigate to Scan to Computer Scan Scan to Computer 3 Touch USB Connected Computer or the name of a network computer The local or network computer is the destination that will receive th...

Page 56: ...ch memory device to use 4 Select the output file type you want to create Note Select the PDF file type if you want to scan multiple pages and save them as one file 5 Select the color resolution quality and original image size If necessary touch Accept each time you make a selection 6 Press to start scanning The scan is complete when a message appears on the printer control panel indicating that th...

Page 57: ...hotos Note Allow at least 1 4 inch of space between photos if you want to scan multiple photos at once and save them as separate images Scanning starts and the scan progress dialog appears 7 Save the photo or photos and open in a photo editing application to edit Scanning documents into an editing application An Optical Character Recognition OCR application allows you to edit an original text docu...

Page 58: ...ion is stored on your computer Scanning starts and the scan progress dialog appears 7 When the scan is finished a new e mail message is created with the scanned document automatically attached 8 Compose your e mail message Note If your e mail program does not open automatically then you can scan the document to the computer and then send it through e mail as an attachment Scanning to a PDF 1 Load ...

Page 59: ...n or used by others You may be prompted to enter a PIN if the network computer you are scanning to requires one To learn how PINs get assigned to network computers see the Help for the printer software associated with your operating system What is an application list and how do I update it When you scan a file you can choose which application to use to open it on your computer The printer download...

Page 60: ... may be required to enter your e mail account user name and password depending on the e mail address you entered If the e mail domain is not known then the Advanced E mail Setup Wizard appears on the display Enter the necessary information Touch OK or Accept to save each item Changing the e mail settings after setup If you want to change the SMTP server settings 1 From the home screen navigate to ...

Page 61: ... a contact or an e mail group To add a contact a Touch Add a Contact b Touch Add Contact Name c Enter the contact name and then touch OK d Touch Add E mail Address e Enter the e mail address of the contact and then touch OK f Touch Accept g If you want to add another entry then repeat steps a through f You can enter up to 89 contacts To add an e mail group a Touch Add a Group b Touch Add Group Nam...

Page 62: ...net or wireless network before sending an e mail If necessary make sure the network is connected to the Internet for the printer to communicate with the SMTP server If the printer cannot connect to the Internet then contact your system support person The printer supports only one active network connection Ethernet or wireless at a time Add contactsto your addressbook When sending an e mail you can...

Page 63: ... then touch OK 9 Press Attaching a document or photo to e mail 1 Insert the flash drive or memory card The Memory Device screen appears on the display Notes The printer reads only one memory device at a time If a flash drive is inserted into the USB port while a memory card is in the card slot then a message appears on the display prompting you to select which memory device to use 2 Touch Attach F...

Page 64: ...me or Sort by Group and then select the contact History select the name or e mail address from the history list If necessary touch OK or Accept each time you make a selection 7 To enteradditionalrecipients touch Add Recipient and then enterthe e mailaddress name or group you want to add Touch Accept every time you add a recipient Note You can send an e mail to up to 30 recipients 8 Touch Send Canc...

Page 65: ...ic and the weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad hoc and infrastructure networks A valid WEP key has Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are...

Page 66: ... to communicate on the network if encryption was used to secure your network You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and checking the security information If your wireless access point wireless router is using Wired Equivalent Privacy WEP security the WEP key should be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are...

Page 67: ...ick Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the computer screen for installing a configured printer on a new computer Interpreting the colors of the Wi Fi indicator light The colors of the Wi Fi indicator light show the network status of the printer Off means one of the following The print...

Page 68: ...creen From the list that appears in the Choose your wireless network dialog select your network and then click Continue If your wireless network does not appear in the list a Select Unlisted Network and then click Continue b Enter the details about your wireless network Note YourWEP WPA orWPA2 keymaybe obtained from the bottom of the box the user sguide thatcame with the box or from the box Web pa...

Page 69: ...e new settings Advanced wireless setup Creating an ad hoc wireless network The recommended way to set up your wireless network is to use a wireless access point wireless router A network set up this way is called an infrastructure network If you have an infrastructure network you should configure the printer for use on that network Note The printer can communicate on only one wireless network at a...

Page 70: ...reless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 10 When the available networks are displayed provide the network name and the security information you created in step 6 The installer will configure the printer for use with your computer 11 Store a copy of your network name and security information in a safe place for future...

Page 71: ...ss Network Connections icon b Select View Available Wireless Networks If the network is listed but the computer is not connected select the ad hoc network and then click Connect If the network does not appear wait a minute and then click Refresh network list 24 Insert the installation software CD and follow the directions for wireless installation Note Do not connect the installation or network ca...

Page 72: ...support WPS If any device on your network does not support WPS then you must type the SSID and security information when prompted If you are using the PIN method to add your printer using WPS make sure you type all eight digits when you are asked to enter your PIN Switching between USB Ethernet and wireless connections Windows only You can change the way you access your printer depending on your n...

Page 73: ... access your printer If the printer is currently set up for Ethernet 1 Attach a USB cable to the computer and to the printer 2 Wait for a moment for Windows to locate the driver and finish setting up the printer 3 Select the USB printer see Selecting the printer on page 74 If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer 2 Wait a moment for Wi...

Page 74: ...repare the computers to share the printer a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing See the Windows documentation for instructions on enabling File and Print Sharing b Install the printer software on all computers that will print to the printer 2 Identify the printer a On the computer that is attached to the printer do o...

Page 75: ...ssigns IP addresses to computers and printers continue on to installing the printer A valid unique IP address for the printer to use on the network The network gateway The network mask A nickname for the printer optional Note A printer nickname can make it easier for you to identify your printer on the network You can choose to use the default printer nickname or assign a name that is easier for y...

Page 76: ...gos on the side back or top of your access point or router Where do I find my WEP key or WPA passphrase To find the WEP key or WPA passphrase for the wireless network view the security settings on the access point or wireless router Most access points have a Web page that can be accessed using a Web browser You can also check the manual that came with your access point or router If your access poi...

Page 77: ...a device to be able to communicate wirelessly it must have a wireless network adapter attached or installed that lets it receive and transmit radio waves How do I find out what type of security my network is using You must know the WEP key or WPA passphrase and the type of security WEP WPA or WPA2 used on the wireless network To obtain this information see the documentation that came with your wir...

Page 78: ...reless network examples Scenario 1 Mixed wired and wireless connections on a network with Internet access All computers and printers connect to the network through a router with Ethernet and wireless capabilities Some computers and printers connect wirelessly to the router others connect over a wired connection The network is connected to the Internet through a DSL or cable modem Internet Networki...

Page 79: ... without Internet access A computer is directly connected to a printer without going through a wireless router This configuration is referred to as an ad hoc network The network has no connection to the Internet Note Most computers can connect to only one wireless network at a time If you access the Internet over a wireless connection you will lose Internet access if you are connect to an ad hoc n...

Page 80: ...Continue following the on screen instructions How are infrastructure and ad hoc networks different Wireless networks can operate in one of two modes infrastructure or ad hoc In infrastructure mode all devices on a wireless network communicate with each other through a wireless router wireless access point Devices on the wireless network must have valid IP addresses for the current network and shar...

Page 81: ...rformance Easier setup Finding the signal strength Wireless devices have built in antennas that transmit and receive radio signals The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received Many factors can affect the signal strength One factor is interference from other wireless devices or other devices such as microwave ovens Anothe...

Page 82: ...rs This distance could be longer or shorter depending upon the layout of the network and the limitations of the access point REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through most objects Most walls floors furniture and other objects will not block the wireless signal However there are materials that are too dense for the signal ...

Page 83: ...selection where settings are stored The SSID will be displayed e Write down the SSID Note Make sure you copy it exactly including any capital letters 2 Print the printer network setup page In the Wireless section look for SSID 3 Compare the SSID of the computer and SSID of the printer If the SSIDs are the same then the computer and the printer are connected to the same wireless network If the SSID...

Page 84: ...If your network uses MAC address filtering be sure to add the MAC address of the printer to the list of allowed devices How do I find the MAC address Most network equipment has a unique hardware identification number to distinguish it from other devices on the network This is called the Media Access Control MAC address When installing the printer on a network make sure you select the printer with ...

Page 85: ...ave an IP address IP addresses are essentially unique computer names in a numeric format used to transfer data around a network IP addresses allow TCP IP to confirm requests for and receipt of data by various devices on the network How do I locate IP addresses 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK The Command Prompt window ope...

Page 86: ...Select the same key index on your printer as you are using on your wireless access point Networking 86 ...

Page 87: ...folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Check ink levels Aligning the printhead If the characters or lines on your printer image appear jagged or wavy then you may need to align the printhead Using the printer control panel 1 Load plain paper 2 From the home screen navigate to Align Printer More Options Align...

Page 88: ...thead or Deep Clean Printhead More Options Clean Printhead or Deep Clean Printhead A cleaning page prints Using the printer software 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Clean cartridges 6 Follow the instructions on the c...

Page 89: ...he scanner glass Cleaning the touch screen The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and smudges 1 Make sure the printer is turned off and unplugged from the wall outlet CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power cord from the wall outlet and disconnect all ...

Page 90: ...ter back on Using the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog click the For additional assistance use the Service Center link 1 Click or Start 2 Click All Pr...

Page 91: ...wing CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen navigate to Use Factory Defaults Use Factory Defaults 2 Touch Yes The printer resets and starts the initial printer setup 3 Complete the initial printer setup Printhead errors If the Before you troubleshoot checklist does not solve the problem then try the following REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift...

Page 92: ... the list in the Printers folder or as a printer option when sending a print job then try removing and reinstalling the software Before you reinstall the software do the following MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable ...

Page 93: ...ED CORRECTLY 1 Turn the printer on and then open the printer 2 Make sure the cartridges are inserted correctly The cartridges should click firmly into the matching color slot of the printhead 3 Close the printer SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWE...

Page 94: ...Printhead A cleaning page prints 4 Navigate to Align Printer More Options Align Printer An alignment page prints Note Do not remove the alignment page until printing is finished Printer is busy or does not respond If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If the power light is blinking ...

Page 95: ...uter The USB port is marked with a USB symbol Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click or click Start and then click Run 2 In the Start Search or Run box type devmgmt msc 3 Press Enter or click OK The Device Manager opens 4 Click the plus sign beside Universal Seri...

Page 96: ...to turn the printer back on Paper jam in the duplex unit Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams 1 Push down the duplex latches and pull out the duplex unit CAUTION POTENTIALINJURY The area behind the duplex cover has protruding ribs as partof the paper path To avoid injury use caution when accessing this area for clearing a pape...

Page 97: ...ialty media misfeeds or skews orif multiple sheetsfeed orstick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Loadpaperwiththeprintsidefacedown Ifyouarenotsurewhichsideistheprintableside seetheinstructions that came with the paper Check the loading instructions for your paper or speci...

Page 98: ...r Top margin 1 7 mm 0 067 in Bottom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE 1 With a document or photo open click File Print 2 Click Properties Preferences Options or Setup 3 From the Paper Options section of the Print Setup tab select Borderless Streaks or lines on printed image If the Before you troubleshoot checklist does not solve the problem then try one or more of the follo...

Page 99: ...R SOFTWARE Computer slows down when printing These are possible solutions Try one of the following IF YOU ARE USING A USB CONNECTION THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK THEN RESET THE POWER OF THE ACCESS POINT ROUTER 1 Unplug the power cord from the access point 2 Wait ten seconds and then insert the power cord Copy and scan troubleshooting Copier or scanner does not respond on ...

Page 100: ...NER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING SCANNING AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the Before you troubleshoot checklist does not solve the problem then t...

Page 101: ...takes too long or freezes the computer If the Before you troubleshoot checklist does not solve the problem then try one or more of the following CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER ...

Page 102: ...ting Memory card troubleshooting checklist on page 102 Nothing happens when a memory card is inserted on page 102 Cannot print documents from a memory card or flash drive on page 103 Photos do not transfer from a memory card across a wireless network on page 103 Memory card troubleshooting checklist Before you troubleshoot use the following checklist to solve most memory card problems Make sure th...

Page 103: ... the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port CHECK THE NETWORK CONNECTION If the...

Page 104: ...he printer to check the network settings All switches hubs and other connecting devices are turned on Ethernet Networking Make sure The Ethernet cable and connectors are not damaged Check the connectors at both ends for any obvious damage If possible use a new cable Damage to the cable may not be obvious The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connecti...

Page 105: ...you have just turned on the printer then you might need to disconnect the USB cable and reconnect it MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING Test the USB port by connecting other devices to it If you can successfully use other devices from the port then the port is working If the USB port on the computer is not working then try using the other USB ports on the computer MAKE SURE THA...

Page 106: ...nager recognizes the USB connection If there is activity on Device Manager but none of the previous solutions worked call Customer Support If there is no activity on Device Manager there may be a problem with your computer and its USB support The computer must recognize the USB connection in order for installation to work Cannot print and there is a firewall on the computer Third party non Microso...

Page 107: ...ith printer lost when connected to Virtual Private Network VPN on page 107 Resolving intermittent wireless communications issues on page 117 Resetting the wireless settings to factory defaults 1 From the home screen navigate to Reset Network Settings Network Setup Reset Network Settings 2 Touch Yes The printer wireless settings are reset to factory default settings To verify print a network setup ...

Page 108: ...TION BUTTON Wireless broadband boxes in Europe the Middle East and Africa such as LiveBox AliceBox N9UF Box FreeBox or Club Internet may require you to press an association registrationbutton whenadding the printer to yourwireless network If you are using one of these boxes and need more information see the documentation that came with your box or contact your Internet Service Provider ISP MOVE YO...

Page 109: ...the computer is already connected to the wireless network 1 Obtain the SSID of the network that the computer is connected to a TypetheIPaddressofyourwirelessaccesspoint wirelessrouter intotheaddressfieldofyourWebbrowser If you do not know the IP address of the wireless access point 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK The Com...

Page 110: ...on cable until you see the Wireless Setup Successful screen ENABLE THE PRINTER Confirm that the printer is enabled 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the new printer from the menu select Use Printer Online 5 Close the Printers or Printers and Faxes window and try printing ...

Page 111: ...igured in infrastructure mode Waiting to make an ad hoc connection to another wireless device Not connected to a wireless network The printer may be unable to join the network because of interference its distance from the wireless access point wireless router or until its settings are changed These are possible solutions Try one or more of the following CHECK NETWORK NAME Make sure your network do...

Page 112: ... indicator light is blinking orange during installation When the Wi Fi indicator light is blinking orange it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured The printer may be unable to join the network because of interference its distance from the wireless access point wireless router or until its settings are c...

Page 113: ...ecurityisnotrecommendedbecauseitcanallowintruderstouseyournetworkresourceswithoutyourconsent CHECK MAC ADDRESS If your network uses MAC address filtering make sure that you include the MAC address of the printer in the MAC address filter list This will allow the printer to operate on the network For more information see How do I find the MAC address on page 84 PING THE ACCESS POINT TO MAKE SURE TH...

Page 114: ...l see several lines that display the number of bytes received from the printer This ensures that your computer is communicating with your printer If the printer does not respond then Request timed out displays Your computer might not be connected to the network You may need to change the settings of your printer Run the Wireless Setup Utility again CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN I...

Page 115: ... laptop hard drive has powered down If you see this message waita fewseconds and thentry toprintagain The laptopand printerrequire afewseconds to power up again and reattach to the wireless network If you see this message again after you have waited long enough for the printer and the laptop to attach to the network there may be a problem with your wireless network Make sure that the laptop and pr...

Page 116: ...E THE WIRELESS PORT IS SELECTED 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Properties from the menu 5 Click the Ports tab 6 Locate the selected port The selected port has a check beside it in the Port column 7 If the Description column of the selected p...

Page 117: ... BACK ON AGAIN ELIMINATE NETWORK CONGESTION If a wireless network is too busy the computer and printer may have difficulty communicating with each other Some causes of wireless network congestion can include Transferring large files across the network Networked games Peer to peer file swapping applications Streaming video Too many computers on the wireless network at once ELIMINATE SOURCES OF INTE...

Page 118: ...ss The requesting device sometimes gives up before it receives an address Try assigning static IP addresses to the devices in your network to resolve this issue Static IP addresses cut down on the work your wireless router has to do Refer to the manual that came with your router and your operating system documentation if you are not sure how to assign static IP addresses To assign a static IP addr...

Page 119: ...nicating Wireless devices are designed to wait for a gap in wireless network communications before attempting to send information If newer faster devices are constantly using the wireless network then older slower devices will not have a chance to send data Tryonly turningonthenetworkdevicesofthe same typeand seeifnetworkcommunicationsimprove Ifthissolves the problem you may want to upgrade your o...

Page 120: ...e printer control panel 89 Club Internet 68 coated paper loading 30 collating copies 52 Communication not available message 115 computer slows down when printing 99 configuring e mail settings 60 IP address 68 connection configurations 83 conserving energy using Eco Mode 19 conserving energy ink and paper 8 conserving paper using Eco Mode 19 contact list e mail setting up 61 continue button greyed...

Page 121: ... the proof sheet 42 scanning to 56 France special wireless setup instructions 68 FreeBox 68 G glossy paper loading 30 greeting cards loading 30 H home screen icons 16 I icons home screen 16 printer control panel 15 ID cards copying 50 improving scan quality 59 incorrect language appears on display 91 index cards loading 30 information finding 9 information needed for setting up printer on Ethernet...

Page 122: ...oading envelopes or photo cards 27 location 11 partial document or photo scans 100 parts diagram 11 password 77 pausing print job 47 PDF creating from scan 58 phone book e mail setting up 61 photo cards loading 31 photo paper loading 27 30 photos adjusting brightness 39 applying color effects 39 attaching to e mail 63 copying photos 50 cropping 39 editing using touch screen 39 enhancing automatica...

Page 123: ...t location 12 scanner unit does not close 100 scanning creating a PDF from scan 58 documents for editing 57 documents for e mailing 58 in black and white 59 photos for editing 56 tips 55 to a computer 55 to a flash drive 56 to a memory card 56 to a network 55 using the touch screen 55 scanning takes too long or freezes the computer 101 security wireless network 65 security information wireless net...

Page 124: ...s wireless network 103 resolving communication problems 117 Wi Fi indicator light is blinking orange 112 Wi Fi indicator light is not lit 110 Wi Fi indicator light is still orange 111 U UK special wireless setup instructions 68 uninstalling printer software 22 updating printer software 22 updating the application list 59 USB 72 83 cable 80 USB connection with network connection 83 USB port locatio...

Page 125: ...ator light is not lit 110 Wi Fi indicator light is still orange 111 Wi Fi indicator description of colors 67 light is not lit 110 location 11 Wi Fi indicator light is blinking orange 112 Wi Fi indicator light is green printer does not print 110 Wi Fi indicator light is still orange 111 Wi Fi Protected Setup 72 using 76 Wi Fi Protected Setup logo identifying 76 WPA 65 WPA passphrase locating 76 WPA...

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