64
│
Troubleshooting
Image retention
from a static
image left on
the monitor for
a long period of
time
• Set the screen to turn off after a few minutes of screen idle
time. These can be adjusted in Windows Power Options or
Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Video ghosting
or overshooting
• Change the
Response Time
in the
Display
OSD to
Normal,
or
Fast
depending on your application and usage.
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
• Check the
Aspect Ratio
setting in the
Display
settings
OSD.
• Reset the monitor to Factory Settings (
Factory Reset
).
Cannot adjust the
monitor with the
joystick
• Turn Off the monitor, unplug the power cord, plug it back,
and then turn On the monitor.
• Check whether the OSD menu is locked. If yes, move
and hold the joystick up/down/left/right for 4 seconds
to unlock (for more information, see
).
No input signal
when user controls
are pressed
• Check the signal source. Ensure the computer is not in
Standby Mode by moving the mouse or pressing any key
on the keyboard.
• Check if the video cable is plugged in properly. Disconnect
and reconnect the video cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
• Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
• Run the built-in diagnostics.