Troubleshooting
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69
Supre Speed USB
3.0 interface is
slow.
∞
Check that your computer is USB 3.0-capable.
∞
Some computers have USB 3.0, USB 2.0, and USB 1.1
ports. Ensure that the correct USB port is used.
∞
Reconnect the USB-C upstream cable to your computer.
∞
Reconnect the USB peripherals (downstream connector).
∞
Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device is
plugged in
∞
Increase the distance between the USB 3.0 peripherals
and the wireless USB receiver.
∞
Position your wireless USB receiver as close as possible to
the wireless USB peripherals.
∞
Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.0 port.
No Video when
connected to some
docking device at
HDMI/DP/Type C
port. There is no
video when unplug/
plug docking Type
C cable from the
notebook.
∞
Unplug the HDMI/DP/Type C cable from docking device.
∞
Plug the docking Type C cable to Notebook.
∞
Plug the DP/HDMI/Type C cable 7 seconds later.