6. Trouble Shooting Instructions
Intermittent
Problems
Monitor
malfunctions on &
off
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing Color
Picture missing
color
• Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Check for bent or broken pins in the
video cable connector.
Product specific problems
Common
symptoms
What you
experience
Possible solutions
Screen image is too
small
Image is centered
on screen, but
does not fill entire
viewing area
• Check t
he
Aspect Ratio
setting in the
Display
menu OSD.
• Reset the monitor to factory settings.
No Input Signal
when user controls
are pressed
No picture, the
LED light is white
• Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
Wrong Color
Picture color not
good
• Change the settings of the
Preset
Modes
in the
Color
menu OSD
depending on the application.
• Adjust R/G/B value under
Custom
Color
in
Color
menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
•
• Alternatively, use a dynamically
changing screensaver.
Set the screen to turn oᴀ after a few
minutes of screen idle time. These can
be adjusted in Windows Power Options
or Mac Energy Saver setting.
