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Dell P2018H, User Manual

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Dell P2018H User Manual Download Page 61

 Troubleshooting   

│

  61

Product-specific problems

Specific 

Symptoms

Possible Solutions

Screen image is too 
small

 

∞

Check the 

Aspect Ratio

 setting in the 

Display settings

 OSD.

 

∞

Reset the monitor to 

Factory Settings (Factory Reset) 

.

Cannot adjust the 
monitor with the 
buttons on the front 
panel

 

∞

Turn off the monitor, unplug the power cord, plug it back, and then turn 
on the monitor.

 

∞

Check if the OSD menu is locked. If yes, press and hold the button on the 
left side of the power button for 6 seconds to unlock.

No input signal when 
user controls are 
pressed

 

∞

Check the signal source. Ensure the computer is not in standby or sleep 
mode by moving the mouse  or pressing any key on the keyboard.

 

∞

Check if the video cable is plugged in properly. Disconnect and reconnect 
the video cable if necessary.

 

∞

Reset the computer or video player.

The picture does not fill 
the entire screen

 

∞

Due to different video formats (aspect ratio) of DVDs, the monitor may 
display in full screen.

 

∞

Run the built-in diagnostics.

Universal serial bus (USB) specific problems

Specific 

Symptoms

Possible Solutions

USB interface is not 
working

 

∞

Check that your monitor is turned On.

 

∞

Reconnect the upstream cable to your computer.

 

∞

Reconnect the USB peripherals (downstream connector).

 

∞

Switch Off and then turn On the monitor again.

 

∞

Reboot the computer.

 

∞

Some USB devices like external portable HDD require higher electric 
current; connect the device directly to the computer system.

Supre Speed USB 3.0 
interface is slow

 

∞

Check that your computer is USB 3.0-capable.

 

∞

Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that 
the correct USB port is used.

 

∞

Ensure that the correct USB port is used.

 

∞

Reconnect the upstream cable to your computer.

 

∞

Reconnect the USB peripherals (downstream connector).

 

∞

Reboot the computer.

Wireless USB 
peripherals stop 
working when a USB 
3.0 device is plugged in

 

∞

Increase the distance between the USB 3.0 peripherals and the wireless 
USB receiver.

 

∞

Position your wireless USB receiver as close as possible to the wireless 
USB peripherals.

 

∞

Use a USB-extender cable to position the wireless USB receiver as far 
away as possible from the USB 3.0 port.

Summary of Contents for P2018H

Page 1: ...Monitor Model P2018H Regulatory Model P2018Hc Dell P2018H User s Guide ...

Page 2: ...trademarks may be trademarks of their respective owners 2020 11 Rev A04 NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death ...

Page 3: ...ions 13 Resolution specifications 14 Supported video modes 14 Preset display modes 15 Electrical specifications 15 Physical characteristics 17 Environmental characteristics 18 Pin assignments 19 Universal serial bus USB interface 22 Plug and play capability 25 LCD monitor quality and pixel policy 25 Maintenance guidelines 25 Cleaning your monitor 25 Setting up the monitor 26 ...

Page 4: ...Using the on screen display OSD menu 36 Accessing the Menu System 36 OSD warning messages 48 When you adjust the Brightness level for the first time the following message appears 48 Setting up your monitor 52 Setting the maximum resolution 52 Using the Tilt Swivel and Vertical Extension 53 Tilt Swivel 53 Vertical Extension 53 Rotating the Monitor 54 Troubleshooting 56 Self test 56 Built in diagnos...

Page 5: ... 5 Universal serial bus USB specific problems 61 Appendix 62 Safety Instructions 62 FCC notices U S Only and other regulatory information62 Contacting Dell 63 ...

Page 6: ...he table below If any component is missing contact Dell technical support For more information see Contacting Dell NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Page 7: ...About your monitor 7 VGA cable DP Cable USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Quick Setup Guide Safety and Regulatory Information ...

Page 8: ...ies Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions 0 3 W in the Standby Mode Optimize eye comfort with a flicker free screen The possible long term effects of blue light emission from the monitor may cause damage to the eyes including eye fatigue or digital eye strain ComfortView feature is designed to reduce the amount of blu...

Page 9: ...ur monitor 9 Identifying parts and controls Front View 1 2 Front panel controls Label Description 1 Function buttons For more information see Operating your monitor 2 Power On Off button with power status light ...

Page 10: ...latory approvals 3 Stand release button Release stand from monitor 4 Security lock slot Secures monitor with security lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Dell Soundbar mounting slots Attaches the optional Dell Soundbar NOTE Please remove the plastic strip covering the mounting slots before affixi...

Page 11: ...1 Side View 1 Label Description Use 1 USB downstream port Connect your USB device NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer ...

Page 12: ...onnect your computer to the monitor using a DP cable 4 VGA port Connect your computer with VGA cable 5 USB connector x2 downstream x1 upstream Connect the USB cable that came with your monitor to the computer Once the cable is connected you can use the USB connectors on the rear side and bottom side of the monitor 6 Stand lock feature To lock the stand to the monitor using a M3 x 6mm screw screw n...

Page 13: ...ewing angle vertical horizontal 160 vertical typical 170 horizontal typical Brightness 250 cd m typical Contrast ratio 1000 1 typical 4 Million 1 Dynamic Aspect ratio 16 9 Display screen coating Anti glare with 3H hardness Backlight White LED edgelight system Response time 5 ms black to white Color depth 16 7 million colors Color support 84 CIE 1976 72 CIE 1931 Built in devices USB 3 0 super speed...

Page 14: ...urity Security lock slot cable lock sold separately Adjustability Height adjustable stand 130mm Tilt 5 21 Swivel 45 Pivot 90 Resolution specifications Model P2018H Horizontal scan range 30 kHz to 83 kHz automatic Vertical scan range 56 Hz to 76 Hz automatic Maximum preset resolution 1600 x 900 at 60 Hz Supported video modes Model P2018H Video display capabilities VGA HDMI DP playback 480i 480p 576...

Page 15: ... 900 60 0 60 0 108 0 Electrical specifications Model P2018H Video input signals Analog RGB 0 7 Volts 5 positive polarity at 75 ohm input impedance HDMI 1 4 600mV for each differential line 100 ohm input impedance per differential pair DisplayPort 1 2 600mV for each differential line 100 ohm input impedance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3...

Page 16: ...he software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied NOTE This monitor is ENERGY STAR certified This product qualifies for ENERGY STAR in the factory defau...

Page 17: ... Width 461 5 mm 18 17 in Depth 180 0 mm 7 09 in Dimensions without stand Height 273 2 mm 10 76 in Width 461 5 mm 18 17 in Depth 50 1 mm 1 97 in Stand dimensions Height extended 400 8 mm 15 78 in Height compressed 354 4 mm 13 95 in Width 242 6 mm 9 55 in Depth 180 0 mm 7 09 in Weight Weight with packaging 6 13 kg 13 51 lb Weight with stand assembly and cables 4 73 kg 10 42 lb Weight without stand a...

Page 18: ...xcluding external cables Energy Gauge shows the energy level being consumed by the monitor in real time Temperature Operating 0 C to 40 C 32 F to 104 F Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Non operating Humidity Relative Humidity Operating 10 to 80 non condensing Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating maximum 5 000 m 16 400...

Page 19: ...ents VGA connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5V 3 3V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 20: ... T M D S Data 2 Shield 3 T M D S Data 2 4 T M D S Data 1 5 T M D S Data 1 Shield 6 T M D S Data 1 7 T M D S Data 0 8 T M D S Data 0 Shield 9 T M D S Data 0 10 T M D S Clock 11 T M D S Clock Shield 12 T M D S Clock 13 CEC 14 Reserved N C on device 15 SCL 16 SDA 17 DDC CEC Ground 18 5V Power 19 Hot Plug Detect ...

Page 21: ...ide of the Connected Signal Cable 1 ML_Lane 3 n 2 GND 3 ML_Lane 3 p 4 ML_Lane 2 n 5 GND 6 ML_Lane 2 p 7 ML_Lane 1 n 8 GND 9 ML_Lane 1 p 10 ML_Lane 0 n 11 GND 12 ML_Lane 0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 22: ...Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Transfer Speed Data Rate Power Consumption High speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port Low speed 1 5 Mbps 2 5 W Max each port USB 3 0 upstream connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5...

Page 23: ...r 23 USB 3 0 downstream connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX USB 2 0 Downstream Connector Pin Number 4 pin Side of the Connector 1 VCC 2 DMD 3 DPD 4 GND ...

Page 24: ...3 0 downstream side NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the Standby Mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality ...

Page 25: ...ce guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety Instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If po...

Page 26: ... a third party stand refer to the respective stand setup guide for the set up instructions To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening the screw fold the screw handle flat wit...

Page 27: ...ssembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place 7 Place the monitor upright NOTE Lift the monitor carefully to prevent it from slipping or falling ...

Page 28: ...ables to the computer at the same time It is recommend to route the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the VGA HDMI or DP cable from your monitor to the computer Connecting the VGA cable Connecting the HDMI cable optional ...

Page 29: ...supplied to an appropriate USB 3 0 port on your computer See Bottom View for details 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn on the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see Universal serial bus USB ...

Page 30: ...30 Setting up the monitor Organizing cables Use the cable management slot to organize the cables connected to your monitor ...

Page 31: ...s placed on a soft and clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 3 2 ...

Page 32: ... 240伏特 1 6安培 50 60赫茲 Consumo de energía xx x Wh Consumo de energía en modo de espera x x Wh Удельная мощность рабочего режима x xxx Вт см Потребляемая мощность изделием в режиме ожидания x xx Вт Потребляемая мощность изделием в выключенном режиме x xx Вт The equipment must be connected to an earthed mains socket outlet L appareil doit être branché sur une prise de courant munie d une mise à la ter...

Page 33: ... monitor Power on the monitor Press the button to turn on the monitor Language options Set the OSD display to one of the eight languages English Español Deutsch Français Português Brasil 简体中文 日本語 Pусский Please select language Dell 20 Monitor ...

Page 34: ... key Input Source Use the input source menu to select between the different video signals that may be connected to your monitor 3 Menu Use the menu button at launch your on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power On Off button with power status light To turn the monitor on or off S...

Page 35: ...age settings 1 2 3 4 Front Panel Button Description 1 Up Use the up button to increase values or move up in a menu 2 Down Use the down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection in a menu 4 Back Use the back button to go back to the previous menu ...

Page 36: ...al VGA HDMI DP input Brightness Contrast Dell 20 Monitor 75 75 Input Source Color Display Others Personalize Menu Auto Adjust 2 Press the and buttons to move between the setting options As you move from one icon to another the option is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and buttons acco...

Page 37: ...ress the button to increase the brightness and press the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of brightness is disabled when dynamic contrast is switched on Contrast Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 T...

Page 38: ...he monitor self adjusts to the current input Auto Adjustment in Progress Auto adjustment allows the monitor to self adjust to the incoming video signal After using auto adjustment you can further tune your monitor by using the pixel clock coarse and phase fine controls under display settings NOTE Auto adjust does not occur if you press the button while there are no active video input signals or at...

Page 39: ...sh to select the VGA input source DP Select DP input when you are using the DP connector Push to select the DP input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select auto select to scan for available input signals Reset Input Source Select this option to restore default Input Source Color Use color to adjust the color setti...

Page 40: ...e to the eyes including eye fatigue or digital eye strain See the Safety Instructions Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust ...

Page 41: ...o a computer or DVD player using the HDMI cable YPbPr Select this option if your DVD player supports only YPbPr output Preset Modes Input Color Format Dell 20 Monitor YPbPr RGB Reset Color Display Others Personalize Menu Brightness Contrast Input Source Color Auto Adjust Reset Color Allows your monitor color settings to the factory settings ...

Page 42: ... is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase f...

Page 43: ... one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwise You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by pressing the and buttons from 0 to 100 Timer OSD hold time sets the length of time the OSD will rem...

Page 44: ...he shortcut key 1 Shorout Key 1 Shorout Key 2 Power Button LED Aspect Ratio USB Reset Personalization Display Others Personalize Menu Brightness Contrast Dell 20 Monitor Color Input Source Auto Adjust Rotation Input Source Preset Modes Auto Adjust Brightness Contrast Shortcut Key 2 User can select one of the following preset modes brightness contrast auto adjust input source aspect ratio rotation ...

Page 45: ...ode USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when USB upstream cable unplugged This option will be grey out when USB upstream cable plug in Shorout Key 1 Shorout Key 2 Power Button LED USB Reset Personalization Dell 20 Monitor Display Others Personalize Menu Brightness Contrast Color Input Source Auto Adjust O...

Page 46: ...meters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting off Enable this feature by selecting on for best user experience and optimum performance of your monitor Display Info DDC CI LCD Conditioning Reset Others Factory Reset Dell 20 Monitor Off On Menu Display Others Personalize Brightness Contrast Color Input Source Auto ...

Page 47: ...ttings for ENERGY STAR tests Menu Display Info DDC CI LCD Conditioning Off Reset Others Factory Reset Display Others Personalize Brightness Contrast Dell 20 Monitor Color On Input Source Auto Adjust ENERGY STAR NOTE Your monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Page 48: ...rst time the following message appears Changing to this setting without symbol will increase power Yes No consumption Do you want to continue Dell 20 Monitor P2018H NOTE If you select Yes the message will not appear next time when you intend to change the USB setting When the Dynamic Contrast feature is enabled in these preset modes Game or Movie the manual brightness adjustment is disabled To all...

Page 49: ...at the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1600 x 900 Before the DDC CI function is disabled the following message is displayed The function of adjusting display setting using PC application will be disabled Do you wish to disable...

Page 50: ... 20 Monitor P2018H Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button again to select the correct input source No HDMI signal from your device If VGA HDMI or DP cable is not connected a floating dialog box as shown below appears The monitor will enter Standby Mode after 4 minutes if left at this state Dell P2418HZ Dell 20 Monitor No VGA Ca...

Page 51: ...de in 4 minutes The OSD functions only in the normal operation mode When any button is pressed in Standby Mode the following message will be displayed Dell P2418HZ Dell 20 Monitor P2018H Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button again to select the correct input source No HDMI signal from your device Activate the computer and the ...

Page 52: ...lay settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1600 x 900 4 Click Apply If you do not see 1600 x 900 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your computer s Service Tag and download t...

Page 53: ...stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle 45 45 5 21 NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 130 mm The figure below illustrates how to extend the stand vertically 130mm ...

Page 54: ... to avoid hitting the bottom edge of the monitor 1 2 90 90 NOTE To use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates ...

Page 55: ...otating the contents on your display To adjust the Rotation Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation ...

Page 56: ...1 Turn off both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white Dell P2418HZ Dell 20 Monitor No VGA Cable www dell com support monitors...

Page 57: ...dby Mode in 4 minutes NOTE This box also appears during normal system operation if the video cable is disconnected or damaged 4 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Page 58: ... cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 on the front panel simultaneously for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect ...

Page 59: ...atio Shaky jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power on off Pixel that is permanently Off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com support monitors Stuck on pixels...

Page 60: ...eature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings OSD C...

Page 61: ...he built in diagnostics Universal serial bus USB specific problems Specific Symptoms Possible Solutions USB interface is not working Check that your monitor is turned On Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Switch Off and then turn On the monitor again Reboot the computer Some USB devices like external portable HDD require higher electric...

Page 62: ...ulder To reduce the risk of eye strain and neck arm back shoulder pain from using the monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 inches to 28 inches 50cm 70cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 L...

Page 63: ...rement or choose the method of contacting Dell that is convenient for you Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog ...

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