Dell OptiPlex GX270, Setup And Quick Reference Manual

Page: 11 / 238

10
S e t u p a n d Q u i c k Re f e r e n c e G u i d e
www
.dell.com | support.euro.dell.com
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
"Solving Problems" in the
User’s Guide and run the Dell Diagnostics before
you contact Dell for technical assistance. Running the Dell Diagnostics may
help you resolve the problem without contacting Dell. If you do contact
Dell, the test results can provide important information for Dell's service
and support personnel.
NOTICE: If your hard drive fails, run the Dell IDE Hard Drive Diagnostics
(see "Running the Dell IDE Hard Drive Diagnostics" on page 11).
Starting the Dell Diagnostics
Enter system setup as explained in the User’s Guide , review your computer’s
configuration information, and ensure that the device you want to test
displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers
and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1
Shut down and restart the computer.
2
When the DELL
®
logo appears, press <F12> immediately.
NOTE:
If you receive a
message stating that no
Diagnostics utility
partition has been found,
follow the instructions to
run the Dell Diagnostics
from your
Drivers and
Utilities CD.
If you wait too long and the Windows logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer
through the
Start menu and try again.
3
When the boot device list appears, highlight Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics Main Menu appears, select the test you
want to run.
5
Close the test screen to return to the Main Menu screen. To exit the
Dell Diagnostics and restart the computer, close the Main Menu
screen.