Dell OptiPlex 38WYD, Setup And Quick Reference Manual

Page: 24 / 109

S e t u p a n d Q u i c k Re f e r e n c e G u i d e
23
Solving Problems
Dell provides a number of tools to help you if your system does not perform
as expected. For the latest troubleshooting information available for your
system, see the Dell support website at
support.dell.com . You can also find
descriptions of Dell troubleshooting tools in the section titled "Getting
Help" in your online
User’s Guide.
If computer problems occur that require help from Dell, write a detailed
description of the error, beep codes, or diagnostics light patterns; record
your Express Service Code and Service Tag Number below; and then
contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of
the express service code and service tag numbers.
Express Service Code: ___________________________
Service Tag Number: ___________________________
Your computer includes the following tools that can help you solve a
problem:
D ELL D IAGNOSTICS — The Dell Diagnostics test various components in your
computer and help to identify the cause of computer problems. For more
information, see "Running the Dell Diagnostics" on page 24.
S
YSTEM
L
IGHTS
— Located on the front of the computer, these lights can
help troubleshoot a computer problem. For more information, see your
User’s Guide .
D
IAGNOSTIC
L
IGHTS
— Located on the back of the computer, these lights
can help troubleshoot a computer problem. For more information, see your
User’s Guide .
S
YSTEM
M
ESSAGES
— The computer reports these messages to warn you of
current or possible failure. For more information, see your User’s Guide .
B
EEP
C
ODES
— A series of audible beep codes emitted by your computer can
help identify a problem. For more information, see your User’s Guide .