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Dell OptiPlex 3011 AIO, Owner'S Manual, Page: 55 / 63

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Dell OptiPlex 3011 AIO Owner'S Manual Download Page 55

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Description

•

If the hard drive is your boot device, ensure that the cables are connected and that the 

drive is installed properly and partitioned as a boot device.

•

Enter system setup and ensure that the boot sequence information is correct.

No timer tick interrupt A chip on the system board might be malfunctioning.

USB over current 
error

Disconnect the USB device. The USB device needs more power for it to function properly. Use 
an external power source to connect the USB device, or if the device has two USB cables, 
connect both of them.

CAUTION - Hard 
Drive SELF 
MONITORING 
SYSTEM has reported 
that a parameter has 
exceeded its normal 
operating range. Dell 
recommends that you 
back up your data 
regularly. A 
parameter out of 
range may or may not 
indicate a potential 
hard drive problem

S.M.A.R.T error or possible hard disk drive failure. Contact Dell and report the issue to a 
support technician.

55

Summary of Contents for OptiPlex 3011 AIO

Page 1: ...Dell OptiPlex 3011 AIO Owner s Manual Regulatory Model W07B Regulatory Type W07B001 ...

Page 2: ...ademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the Unite...

Page 3: ... Disk Drive 14 Removing the Control Board 14 Installing the Control Board 15 Removing the Wireless Local Area Network WLAN Card 15 Installing the WLAN Card 16 Removing the Memory 16 Installing the Memory 17 Removing the System Board Cover 17 Installing the System Board Cover 18 Removing the Coin Cell Battery 18 Installing the Coin Cell Battery 19 Removing the Heat Sink 19 Installing the Heat Sink ...

Page 4: ...ial Port 36 Installing the Serial Port 37 3 System Setup 39 Boot Sequence 39 Navigation Keys 39 System Setup Options 40 Updating the BIOS 49 System and Setup Password 49 Assigning a System Password and Setup Password 49 Deleting or Changing an Existing System and or Setup Password 50 4 Diagnostics 51 Enhanced Pre Boot System Assessment ePSA Diagnostics 51 5 Troubleshooting Your Computer 53 Diagnos...

Page 5: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 6: ...ore you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings b Click the and select Shut down In Windows 7 1 Click Start 2 Click Shut Down or 1 Click ...

Page 7: ...ace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any telephone or network cables to your computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 5 If required verify that the computer works correctly by running the Dell Diagnostics 7 ...

Page 8: ...8 ...

Page 9: ...e components from your computer System Overview The following figure displays the inside view of the computer after the back cover has been removed The call outs show the names and the layout of the components inside the computer Inside view 1 optical disk drive 2 control board 3 intrusion switch 4 system fan 9 ...

Page 10: ...de facing downwards 3 Press the tab in to release the stand cover and remove it from the computer Installing the Stand Cover 1 Slide the stand cover into its place and press to secure it to the computer 2 Follow the procedures in After Working Inside Your Computer Removing the VESA Stand 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the stand cover 3 Remove the screws tha...

Page 11: ...ESA stand to the computer 3 Install a stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Back Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand 3 Using a plastic scribe release the back cover from the computer 11 ...

Page 12: ...4 Remove the back cover from the computer 12 ...

Page 13: ...llow the procedures in After Working Inside Your Computer Removing the Optical Disk Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover 3 Remove the screw that secures the optical disk drive to the computer and disconnect the cable from the optical disk drive Slide the optical disk drive out of the computer 13 ...

Page 14: ...k drive and tighten the screws to secure it 2 Slide the optical disk drive to the computer and tighten the screw to secure it 3 Connect the cables to the control board 4 Install a back cover b VESA stand c stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Control Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove 14 ...

Page 15: ...to the computer 3 Connect the cables to the control board 4 Install a back cover b VESA stand c stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect the antenna cables from the WLAN ...

Page 16: ...in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover 3 Remove the screw that secures the memory stand to the computer and slide to release the memory cover from the computer Remove the memory cover from the computer 4 Pry the retention clips away from the memory module until it pops...

Page 17: ... place and tighten the screw to secure it 4 Install a back cover b VESA stand c stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the System Board Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover 3 Remove the screw that secures the system board cover to the computer 4 Lift the system board cover u...

Page 18: ...c stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Press the release latch away from the battery to allow the battery to pop up from the socket and lift the coin cell battery out of the computer 18 ...

Page 19: ...ures it 3 Install a system board cover b back cover c VESA stand d stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Remove the screws that secure the heat sink to the computer and remove it from the computer 19 ...

Page 20: ... Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect and release the system fan cable from the system board Remove the screws that secure the system fan to the computer and remove it from the computer Installing the System Fan 1 Place the system fan on the computer 2 Guide the system fan cable through its tab on the computer and co...

Page 21: ...ssor into the processor socket Ensure the processor is properly seated 2 Press the release lever down and then move it inward to secure it with the retention hook 3 Install a heat sink b system board cover c back cover d VESA stand e stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer...

Page 22: ...ard cover c back cover d VESA stand e stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Speakers 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect the speaker cable from the system board Remove the screws that secure the speakers to the computer and remove the speake...

Page 23: ... Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect the power switch cable from the system board Release the power switch cable from its tabs on the chassis 4 Remove the screw that secures the power switch to the comput...

Page 24: ...o the system board 3 Install a system board cover b back cover c VESA stand d stand cover 4 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover 3 Move the hard drive cable to access the hard drive bracket screws Remove the screws and slide the hard drive b...

Page 25: ... the hard drive bracket to access the hard drive cable Disconnect the hard drive cable from the hard drive 5 Remove the screws that secure the hard drive bracket to the hard drive and remove the hard drive from the hard drive bracket 25 ...

Page 26: ...ws to secure the hard drive bracket to the computer 4 Install a back cover b VESA stand c stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover e memory f WLAN card g heat sink h hard drive i optical disk drive 3 Disconne...

Page 27: ...4 Remove the screws that secure the system board to the chassis of the computer and slide the system board to release it from the chassis 27 ...

Page 28: ...5 Lift the system board from one side to remove it from the computer 28 ...

Page 29: ...29 ...

Page 30: ...n switch connector 6 hard drive optical drive power connector 7 converter board connector 8 camera connector 9 system fan connector 10 CPU Socket 11 coin cell battery 12 SO DIMM memory slots 2 13 headphone connector 14 microphone connector 15 USB 3 0 connectors 2 16 speaker connector 17 USB 2 0 connectors 4 18 network connector 19 DC in Connector 20 LVDS connector 30 ...

Page 31: ...er h VESA stand i stand cover 5 Follow the procedures in After Working Inside Your Computer Removing the Display Bracket 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover e WLAN card f memory g heat sink h hard drive i optical disk drive j control board k system fan l intrusion switch m power switch n system board 3...

Page 32: ...4 Remove the screws that secure the display bracket to the computer NOTE The number of screws to be removed in touch display is 8 only 32 ...

Page 33: ...5 Release the display bracket from its tab on the chassis and remove it from the computer 33 ...

Page 34: ...secure the display bracket to the computer 3 Guide the camera cable and the display cable through their tabs 4 Install a system board b power switch c intrusion switch d system fan e control board f optical disk drive g hard drive h heat sink i memory j WLAN card k system board cover l back cover 34 ...

Page 35: ...stem board cover e WLAN card f memory g heat sink h hard drive i optical drive j control board k system fan l intrusion switch m power switch n system board o display bracket 3 Remove the screws that secure the camera to the computer and remove it from the computer Installing the Camera 1 Place the camera on the computer 2 Tighten the screws to secure the camera to the computer 3 Install a display...

Page 36: ... Follow the procedures in After Working Inside Your Computer Removing the Serial Port 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a stand cover b VESA stand c back cover d system board cover 3 Disconnect and release the serial port cable from its tabs on the computer 4 Remove the screws that secure the serial port to the computer and remove it from the computer 36 ...

Page 37: ... serial port to the computer 2 Guide the serial port cable through its tabs on the computer and connect it to the system board 3 Install a system board cover b back cover c VESA stand d stand cover 4 Follow the procedures in After Working Inside Your Computer 37 ...

Page 38: ...38 ...

Page 39: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 40: ...essor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology PCI Information Displays SLOT1 Device Information Displays SATA 0 SATA 1 LOM MAC Address and Video Controller Audio Controller Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system To change the boot order select the device that you want to change in the list which is available on ...

Page 41: ...scription Integrated NIC Allows you to enable or disable the integrated network card You can set the integrated NIC to Disabled Enabled Enabled w PXE This option is selected by default Enabled w ImageServer Enable UEFI Network Stack NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear Serial Port Allows you to define the serial port settin...

Page 42: ...OTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings OSD Button Management Allows you to disable OSD buttons the OSD buttons are enabled by default Disable OSD buttons Audio Allows you to enable or disable the integrated audio controllers By default the Enable Audio option is selected Miscellaneous Devices Allows you to enable or disable various on board devices ...

Page 43: ...able strong password This option is disabled by default Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords Admin Password Min Admin Password Max System Password Min System Password Max Password Bypass Allows you to bypass the System Password and the internal HDD password prompts during a system restart Disabled Always ...

Page 44: ...Secure Boot the computer has to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off Disabled Enabled NOTE The default setting for this will depend on the operating system of your computer NOTE If the Secure Boot is already disabled by fault the jumper reset will leave Secure Boot disabled and reset the Boot Mode and Enable Legacy Option ROM to their default value E...

Page 45: ...tate during Sleep after a user specified amount of time Some increase in resume time from Sleep state may be experience but the average resume times should be faster than the resume from Hibernate The timer can be set starting from the value 0 By default this option is disabled Table 7 Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied ...

Page 46: ... it receives a wake up signal from the LAN or wireless LAN LAN Only Allows the system to be powered on by special LAN signals WLAN Only Allows the system to be powered on by special WLAN signals For Ultra Small Form Factor only LAN or WLAN Allows the system to be powered on by special LAN or WLAN signals For Ultra Small Form Factor only LAN with PXE Boot Allows the system to be powered on by speci...

Page 47: ...el Virtualization Technology This option is enabled by default Table 10 Wireless Option Description Wireless Device Enable Allows enabling disabling the internal wireless devices The options are WLAN Bluetooth This options is enabled by default Table 11 Maintenance Option Description Service Tag Displays the service tag of your computer Asset Tag Allows you to create a system asset tag if an asset...

Page 48: ...NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Client IP Address This option specifies the static IP address of the client The default IP Address is 255 255 255 255 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Client Sub...

Page 49: ...le 11 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 12 Click Save to save the file on your computer 13 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen System and Setup Password You can create a system password and a setup password to secure your ...

Page 50: ... password that you entered earlier and click OK 7 Press Esc and a message prompts you to save the changes 8 Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existi...

Page 51: ...tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Som...

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Page 53: ... The computer is in power on state The power LED light blinking amber pattern will help you determine a few failures as shown below The Amber LED blinking pattern is as follows the pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long ...

Page 54: ...t and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician System fan failure Possible fan failure CPU fan failure Possible CPU fan failure Hard disk drive failure Possible hard drive failure during POST Hard disk drive read failure Possible hard drive fa...

Page 55: ...nnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not in...

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Page 57: ... dual core Total cache Up to 8 MB cache depending on processor type Chipset Intel B75 Express chipset Table 16 Memory Feature Specification Type up to 1600 MHz unbuffered non ECC dual channel DDR3 configuration Connectors two internally accessible DDR3 SODIMM sockets Capacity 2 GB and 4 GB Minimum Memory 2 GB Maximum Memory 8 GB Table 17 Video Feature Specification Video Controller Integrated Inte...

Page 58: ...AN on system board Wireless half mini card Wi Fi b g n supporting Wi Fi display Table 20 Cards Feature Specification Mini PCI Express one Table 21 Displays Feature Specification Type 20 inch HD WLED Maximum resolution 1600 x 900 Refresh rate 60 Hz Operating angle 178 horizontal 178 vertical Pixel pitch 0 27 mm Controls on screen controls Dimensions Height 249 08 mm 9 81 inches Width 442 80 mm 17 4...

Page 59: ...apter Type 180 W Frequency 50 Hz 60 Hz Voltage 100 VAC 240 VAC Rated output voltage 19 50 VDC Input current 2 34 A Maximum Output current continuous 9 23 A Dimensions Height 30 00 mm 1 18 inches Width 76 20 mm 3 00 inches Depth 155 00 mm 6 10 inches Weight 0 58 kg 1 28 lbs Temperature range Operating 0 C to 40 C 30 F to 104 F Storage 40 C to 70 C 40 F to 158 F Coin cell battery 3 V CR2032 lithium ...

Page 60: ...ication Power button light White light Solid white light indicates power on state blinking white light indicates sleep state of the computer Hard Drive activity light White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Camera LED White light solid while light indicates that the camera is on Back panel Link integrity light on integrate...

Page 61: ...tion Temperature range Operating 5 C to 35 C 41 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 10 to 90 non condensing Storage 10 to 95 non condensing Maximum vibration Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock Operating 110 G Storage 160 G Altitude Operating 15 20 m to 3048 m 50 ft to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne con...

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Page 63: ... contact Dell for sales technical support or customer service issues 1 Go to dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed 3 Select the appropriate language under the country of your choice 4 Select your business segment The main support page for the selected business segment is disp...

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