Clean the drive or disc
—
use commercially available disc cleaning materials to ensure the disc and optical drive are clean.
Run the Hardware Troubleshooter
—
See
Hardware Troubleshooter
.
Run the Dell Diagnostics
—
See
Dell Diagnostics
.
Optical drive problems (optional, external)
Adjust the Windows volume control
—
l
Click the speaker icon in the lower-right corner of your screen.
l
Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l
Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers
—
See
Sound and Speaker Problems
.
Problems writing to an optical drive
Close other programs
—
The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try
closing all programs before you write to the optical drive.
Turn off standby mode in Windows before writing to a disc
—
Search for the keyword
standby
in Windows Help and Support for information on power
management modes.
Hard drive problems
Run Check Disk
—
Windows XP Extended
:
1.
Log in to the system as a user with administrative privileges.
2.
Right-click the
Start button,
and click
Explore
.
3.
In the
Folders
list, right-click the disk you want to check (
OS(C:)
, or
OS(D:)
, or etc.
)
and click
Properties
.
4.
Click
Tools
®
Check Now
.
5.
Click
Scan for and attempt recovery of bad sectors
and click
Start
.
6.
If a disk problem is found, follow the screen instructions to fix the problem.
Windows XP
:
1.
Click
Start
and click
My Computer
.
2.
Right-click
Local Disk C:
.
3.
Click
Properties
®
Tools
®
Check Now
.
4.
Click
Scan for and attempt recovery of bad sectors
and then click
Start
.
NOTE:
High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.