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Understanding event
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For information on checking the event
and error messages generated by the
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Reference Guide

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OpenManage software

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Summary of Contents for NX430

Page 1: ...Dell Storage NX430 Network Attached Storage NAS Owner s Manual Regulatory Model E34S Series Regulatory Type E34S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...specifications 22 Expansion bus specifications 22 Memory specifications 23 Power specifications 23 Drive specifications 23 Connectors specifications 24 Video specifications 24 Expanded operating temperature 25 Environmental specifications 25 4 Initial system setup and configuration 28 Setting up your system 28 iDRAC configuration 28 Options to set up iDRAC IP address 28 Log in to iDRAC 29 Reinstal...

Page 4: ...e cooling shroud 63 Installing the cooling shroud 63 System memory 64 General memory module installation guidelines 65 Mode specific guidelines 66 Sample memory configurations 67 Removing memory modules 67 Installing memory modules 69 Hard drives 70 Supported hard drive configuration 71 Removing a 3 5 inch hot swappable hard drive carrier blank 71 Installing a 3 5 inch hot swappable hard drive car...

Page 5: ...rt card 91 Installing the optional iDRAC port card 93 Internal dual SD module optional 93 Removing an optional internal SD card 93 Installing an optional internal SD card 94 Removing the optional internal dual SD module 95 Installing the optional internal dual SD module 97 Processor and heat sink 99 Removing a processor 99 Installing a processor 102 Power supply units 103 Hot spare feature 103 Rem...

Page 6: ...124 8 Jumpers and connectors 125 System board jumper settings 125 System board connectors 126 Disabling a forgotten password 127 9 Troubleshooting your system 129 Safety first for you and your system 129 Troubleshooting system startup failure 129 Troubleshooting external connections 129 Troubleshooting the video subsystem 129 Troubleshooting a USB device 130 Troubleshooting a serial I O device 131...

Page 7: ...e backup unit 139 Troubleshooting a hard drive 139 Troubleshooting expansion cards 140 Troubleshooting processors 141 10 Getting help 142 Contacting Dell 142 Documentation feedback 142 Accessing system information by using QRL 142 Quick resource locator 143 7 ...

Page 8: ...our 3 5 inch or four 2 5 inch hot swappable hard drives in 3 5 inch hard drive adapters Front panel features and indicators Figure 1 Front panel features and indicators four 3 5 inch hot swappable hard drive chassis Table 2 Front panel features and indicators four 3 5 inch hot swappable hard drive chassis Item Indicator button or connector Icon Description 1 Power on indicator power button Enables...

Page 9: ... or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector Enables you to connect a display to the system 5 LCD menu buttons Enable you to navigate the control panel LCD menu 6 LCD panel Displays sys...

Page 10: ...splays an error code followed by descriptive text NOTE If the system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is turned on or off The LCD backlight is turned off when the system is in standby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel The LCD backlight remains off if LCD messaging...

Page 11: ...e Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to view LCD error messages in a format tha...

Page 12: ...e Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Back panel features and indicators Figure 3 Back panel features and indicators Table 4 Back panel features and indicators Item Indicator button or connector Icon Description 1 Serial connector Enables you to connect a serial device to the system 2 vFlash ...

Page 13: ...e LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press the system identification button to turn the system ID on or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for...

Page 14: ...ern RAID only Condition Flashes green two times per second Identifying drive or preparing for removal OFF Drive ready for insertion or removal NOTE The drive status indicator remains OFF until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Flashes green amber and turns off Predicted drive failure Flashes amber four times...

Page 15: ...rt Table 6 iDRAC Direct LED indicators Convention iDRAC Direct LED indicator pattern Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer B Flashing green Indicates file transfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be removed or that a task is co...

Page 16: ...ndicator 2 activity indicator Table 8 NIC indicators Convention Indicators Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Indicator codes for redundant ...

Page 17: ...er For more information see Dell Lifecycle Controller User s Guide at Dell com idracmanuals C Flashing green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status and supported voltage Ensure that both the PSUs are the same D Flashing amber Indicates a p...

Page 18: ...imum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected Related Links Power supply unit problems Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alt...

Page 19: ... the Technical specifications section in this document For information about overview of procedures for setting up the storage system and internal storage see Setting Up Your Dell Storage NX430 Network Attached Storage System Configuring your system For information about configuring managing updating and restoring the system see the Dell Storage Network Attached Storage NAS Systems Running Windows...

Page 20: ...rver Administrator User s Guide Dell com openmanagemanuals For information about installing using and troubleshooting Dell OpenManage Essentials see the Dell OpenManage Essentials User s Guide Dell com openmanagemanuals For information about installing and using Dell System E Support Tool DSET see the Dell System E Support Tool DSET User s Guide Dell com DSET For information about installing and u...

Page 21: ...e RAID controllers PERC and deploying the PERC cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information on checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software ...

Page 22: ...h Maximum weight for four hard drive chassis 13 8 kg 30 42 lbs Empty weight for four hard drive chassis 6 0 kg 13 22 lbs Processor specifications Processor Specification Type One Intel E3 1200 V5 series Expansion bus specifications PCI Express PCIe Generation 3 expansion slots with optional expansion card risers Specification LP SLOT 1 One half height half length x4 link FH SLOT 2 One full height ...

Page 23: ...k 8 GB single and dual rank 16 GB single and dual rank Minimum RAM 4 GB Maximum RAM 64 GB Power specifications Power supply unit Specification Power rating per power supply unit 350 W Platinum 100 240 V AC 50 60 Hz 4 8 A 2 4 A Heat dissipation 1357 1 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Voltage 100 240 V AC autoranging 50 60 Hz NOTE This system is als...

Page 24: ...iDRAC8 One optional 1 GbE Ethernet External SD vFlash One optional SD vFlash memory card NOTE The card slot is available for use only if the iDRAC8 Enterprise license is installed on your system Front connectors Specification USB Two 4 pin USB 2 0 compliant Video 15 pin VGA Internal connectors Specification USB One 9 pin USB 3 0 compliant Internal Dual SD Module Two optional flash memory card slot...

Page 25: ...perating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions The operating temperature specified is for a maximum altitude of 3048 m 10 000 ft Non redundan...

Page 26: ...nsecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms Maximum altitude Specifications Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Operating temperature de rating Specifications Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft The following section defines the lim...

Page 27: ...ve particles NOTE Applies to data center and non data center environments Corrosive dust Air must be free of corrosive dust Residual dust present in the air must have a deliquescent point less than 60 relative humidity NOTE Applies to data center and non data center environments Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1...

Page 28: ...nd reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s G...

Page 29: ...plications The DVD reinstall process does not install RASR USB Recovery application Steps 1 Back up data that is stored on any internal disk drives or external storage arrays 2 If required connect the external USB DVD drive to your NAS system 3 Insert your Dell Storage NAS Operating System resource media into your NAS system 4 Restart your NAS system and ensure that your NAS system boots from the ...

Page 30: ...em does not support UEFI Mode Related Links System Setup Boot Manager Dell Lifecycle Controller System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by usi...

Page 31: ...gs utility is an interface to set up and configure the iDRAC parameters You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings Related Links System Setup iDRAC Settings utility Device Sett...

Page 32: ...ion and options related to the processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports NOTE Dell Storage NX system does not support HDDs connected to SATA Ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to chan...

Page 33: ...tem boot mode Changing the boot order Boot Settings details The Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If ...

Page 34: ...ttings Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode 1 On the System Setup Main Menu screen click System BIOS Boot Settings 2 Click Boot Option Settings Boot Sequence 3 Use the arrow keys to select a boot device and use the plus and minus sign keys to m...

Page 35: ...nly if the password jumper is not installed in the system Setup Password Sets the setup password This option is read only if the password jumper is not installed in the system Password Status Locks the system password This option is set to Unlocked by default TPM Security NOTE The TPM menu is available only when the TPM module is installed Enables you to control the reporting mode of the TPM The T...

Page 36: ...ates each pre boot image by using the certificates in the Secure Boot Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is set to Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is set to Custom the BIOS uses the user defined key and certificates Secure Boot policy is set to Standard by...

Page 37: ...password are deleted and you need not provide the system password to boot the system Steps 1 To enter System Setup press F2 immediately after turning on or rebooting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen verify that Password Status is set to Unlocked 4 In the System Password field type your system password and press Ent...

Page 38: ...ately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In the System Password field alter or delete the existing system password and then press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then press Enter ...

Page 39: ...n or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Information Related Links System Information System Info...

Page 40: ...ings To view the Memory Settings screen 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings...

Page 41: ...o finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Processor Settings Related Links Processor Settings Processor Settings details Processor Settings details The Processor Settings screen details are explained as follows Option Description Logical Processor Enables or disables the logical processors ...

Page 42: ...or disables the X2Apic mode Dell Controlled Turbo Controls the turbo engagement Enable this option only when System Profile is set to Performance NOTE Depending on the number of installed CPUs there may be up to four processor listings Number of Cores per Processor Controls the number of enabled cores in each processor This option is set to All by default Processor 64 bit Support Specifies if the ...

Page 43: ...S 4 On the System BIOS screen click SATA Settings Related Links SATA Settings SATA Settings details SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID modes This option is set to AHCI by default Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA dri...

Page 44: ...AID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port E For AHCI or RAID mode BIOS support is always enabled Option Description Model Speci...

Page 45: ...nish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Integrated Devices Related Links Integrated Devices Integrated Devices details Integrated Devices details The Integrated Devices screen details are explained as follows Option Description User Accessible USB Ports Enables or disables the USB ports Selec...

Page 46: ...stem stops responding this watchdog timer aids in the recovery of your operating system When this option is set to Enabled the operating system initializes the timer When this option is set to Disabled the default the timer does not have any effect on the system Memory Mapped I O above 4 GB Enables or disables the support for PCIe devices that need large amounts of memory This option is set to Ena...

Page 47: ... the serial MUX setting to the default setting of Serial Device 1 External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1 Serial Device 2 or the Remote Access Device by using this option NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial de...

Page 48: ...le option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom This option is set to Performance Per Watt OS NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom CPU Power Management Sets the CPU power management This option ...

Page 49: ...y if the C States option in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance Related Links System Profile Settings Viewing System Profile Settings Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset ta...

Page 50: ...Disabled by default The two other options are Enabled and Enabled No Reboot NOTE The default setting for In System Characterization is subject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is ne...

Page 51: ...zed 3 Under USER COOLING OPTIONS set the Fan Speed Offset Minimum Fan Speed and Custom Minimum Fan Speed 4 Click Back Finish Yes Related Links iDRAC Settings utility Device Settings Device Settings enables you to configure device parameters Related Links System BIOS Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system de...

Page 52: ...g system begins to load before you press F11 allow the system to complete the booting and then restart your system and try again Related Links Boot Manager Boot Manager main menu Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in ...

Page 53: ...o boot from the following options Launch Diagnostics BIOS Update File Explorer Reboot System Related Links Boot Manager System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System Related Links Boot Manager 53 ...

Page 54: ... is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Operating the system without the system cover can result in component damage NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the syst...

Page 55: ...lation procedures Key to the bezel lock This is needed only if your system includes a bezel Phillips 2 screwdriver Plastic scribe Wrist grounding strap Front bezel optional The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or when pressing the reset or power button The front bezel can also be locked for additional security Installing t...

Page 56: ...s 1 Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Unlock the bezel at the left end of the bezel 3 Slide the release latch up and pull the left end of the bezel 4 Unhook the right end and remove the bezel Related Links Safety instructions 56 ...

Page 57: ...he system from the electrical outlet and disconnect the peripherals 4 If installed remove the optional bezel For more information see the Removing the optional front bezel section 5 If installed remove the front bezel Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back and the tabs on the syste...

Page 58: ...ions section 2 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down to move the system cover into the closed position The system cover slides forward and the tabs on the system cover engage with the slots on the chassi...

Page 59: ...steps 1 If removed install the bezel 2 Reconnect the peripherals and connect the system to the electrical outlet 3 Turn on the system including any attached peripherals Related Links Safety instructions Before working inside your system After working inside your system 59 ...

Page 60: ...swappable hard drives 1 hard drive backplane 2 power interposer board 3 power supply unit 2 4 expansion card riser 5 memory module sockets 6 processor 7 system board 8 cooling fan 4 9 intrusion switch 10 hard drives 11 optical drive optional 12 control panel assembly 60 ...

Page 61: ...structions that are shipped with your product 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the plastic scribe ready Steps 1 Disconnect the intrusion switch cable from the connector on the system board 2 Remove the cable from the cable routing latch 3 Using a plastic scribe slide the intrus...

Page 62: ...t 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Insert the intrusion switch into the intrusion switch slot 2 Slide the intrusion switch until it locks into position 3 Route the intrusion switch cable through the cable routing tab 4 Connect the intrusion switch cable to the connector on...

Page 63: ...cooling shroud away from the system Next steps 1 Reinstall the cooling shroud 2 If removed reinstall the optional PCIe expansion card riser 3 If disconnected connect the cables to the expansion card s 4 If required open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure listed in the After working inside your system section Related Links...

Page 64: ...our system System memory Your system supports DDR4 ECC unbuffered DIMMs RDIMMs NOTE MT s indicates memory module speed in Mega Transfers per second Memory bus operating frequency can be 2133 MT s 1866 MT s or 1600 MT s depending on the following factors System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported memory module frequency of the...

Page 65: ...ncy in MT s Maximum memory module ranks per channel 1 2 V ECC RDIMM 1 2133 1866 1600 Dual rank or single rank 2 2133 1866 1600 Dual rank or single rank General memory module installation guidelines Your system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installi...

Page 66: ...tical DIMMs are installed in matched pair for example A1 with A2 A3 with A4 A5 with A6 and so on Memory optimized independent channel mode This mode supports Single Device Data Correction SDDC only for memory modules that use x4 device width It does not impose any specific slot population requirements Memory sparing NOTE To use memory sparing this feature must be enabled in System Setup In this mo...

Page 67: ...owing tables indicate single dual and quad rank DIMMs respectively Table 13 Memory configurations single processor System capacity in GB DIMM size in GB Number of DIMMs DIMM rank organization and frequency DIMM slot population 4 4 1 1R x8 2133 MT s 1R x8 1866 MT s A1 8 4 2 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 16 4 4 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 8 2 2R x8 2133 MT s 2R x8 1866 MT s A...

Page 68: ...ate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket 3 Lift and remove the memory module from the system Figure 13 Removing the memory module 1 memory module 2 memory module ...

Page 69: ... memory modules by the card edges and avoid touching the components or metallic contacts on the memory module Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 Align the edge connector of the memory module with the alignment key of the memory module socket and ins...

Page 70: ... Safety instructions Before working inside your system After working inside your system Hard drives Your system supports enterprise class hard drives Enterprise class drives are designed for 24x7 operating environment Selecting the correct drive class enables the critical areas of quality functionality performance and reliability to be optimized for the target implementation Choosing the right dri...

Page 71: ...be mixed in a system The hot swappable hard drives connect to the system board through the hard drive backplane Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots Removing a 3 5 inch hot swappable hard drive carrier blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troublesho...

Page 72: ...the safety guidelines listed in Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive carrier blank into the hard drive slot and push the hard drive carrier blank until the release button clicks into place Next steps If removed install the front bezel Removing a hot swappable hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certifi...

Page 73: ...r system cooling all empty hard drive slots must have hard drive carrier blanks installed Figure 16 Removing and installing a hot swappable hard drive carrier 1 release button 2 hard drive carrier 3 hard drive carrier handle Next steps If you are not replacing the hard drive immediately insert a hard drive carrier blank in the empty hard drive slot or install a hard drive carrier Installing a hot ...

Page 74: ...rrier Steps 1 Press the release button on the front of the hot swappable hard drive carrier and open the hot swappable hard drive carrier handle 2 Insert the hot swappable hard drive carrier into the hard drive slot and push the hot swappable hard drive carrier until it comes in contact with the backplane 3 Close the hot swappable hard drive carrier handle to lock the hot swappable hard drive carr...

Page 75: ...tructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hard drive adapter from the 3 5 inch hot swappable hard drive carrier NOTE A 2 5 inch hot swappable hard drive is installed in a 3 5 inch hard drive adapter which is then installed in the 3 5 inch hot swappable hard drive carrier Steps 1 Remove the screws from the side of the 3 5 inch hard drive adapter 2 Remove the 2 ...

Page 76: ...rd drive carrier Next steps Remove the 2 5 inch hot swappable hard drive from a 3 5 inch hard drive Optical drive optional Optical drives retrieve and store data on optical discs such as compact disks CD digital versatile disks DVD and Blu ray discs BD Optical drives can be categorized into two basic types optical disk readers and optical disk writers Removing the optional optical drive The proced...

Page 77: ...cable 4 release tab Next steps 1 Depending on your system configuration install an optical drive 2 If you are not immediately installing an optical drive install an optical drive blank NOTE Blanks must be installed on empty optical drive slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 3...

Page 78: ...nd data cables to the back of the optical drive 4 Route the power and data cables through the cable routing latch of the system 5 Connect the power and data cables to the connectors on the system board Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Cooling fa...

Page 79: ...for removing each cooling fan blank is identical 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Press the release tabs and push the cooling fan blank to disengage it from the cooling fan bracket 2 Lift the cooling fan blank out of the cooling fan bracket Figure 19 Removing and installing a ...

Page 80: ...n blank until it clicks into place Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Removing a cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as author...

Page 81: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The procedure ...

Page 82: ...us NOTE A System Event Log SEL event is logged if an expansion card riser is unsupported or missing It does not prevent your system from turning on and no BIOS POST message or F1 F2 pause is displayed NOTE The expansion card riser is optional for systems with four hard drives Expansion card installation guidelines Your system supports PCIe Express Generation 3 cards The following table provides ri...

Page 83: ...card installation order Card priority Card type Slot priority Maximum allowed 1 RAID PowerEdge RAID Controller PERC H730 and H330 Internal PERC slot 1 PERC H830 Full Height 2 1 PERC H830 Low Profile 1 1 2 10 Gb NICs Intel and Broadcom Dual Port 2 1 Intel and Broadcom Dual Port Low Profile 1 1 3 FC8 HBA Qlogic QLE2562 Qlogic QLE2560 Emulex LPE12002 Emulex LPE12000 Emulex LPE15000 and Emulex LPE1500...

Page 84: ...e repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before work...

Page 85: ... system After working inside your system Installing the expansion card riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not cover...

Page 86: ...mentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Disconnect ...

Page 87: ...echnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructio...

Page 88: ... directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card ...

Page 89: ... connector on the PERC card 5 PERC card LED cable 6 PERC card connector 7 LED cable connector on the system board Next steps 1 Install the internal PERC card 2 Install the expansion card riser 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Installing the internal PERC...

Page 90: ...SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the system It provides persistent on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals The iDRAC port card co...

Page 91: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your sy...

Page 92: ... 7 iDRAC port card connector 8 iDRAC port card holder Next steps 1 Install the iDRAC port card 2 Install the cooling shroud 3 If disconnected reconnect the network cable 4 Follow the procedure listed in the After working inside your system section Related Links System board connectors Safety instructions Before working inside your system After working inside your system 92 ...

Page 93: ...rew that secures the iDRAC port card holder to the system board Next steps 1 Install the cooling shroud 2 If disconnected reconnect the network cable 3 Follow the procedure listed in After working inside your system Related Links Safety instructions Before working inside your system After working inside your system Internal dual SD module optional The Internal Dual SD Module IDSDM card provides tw...

Page 94: ... Prerequisites 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Ensure that the Internal SD Card Port option is set to enabled in System Setup CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your pro...

Page 95: ...low the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the SD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps 1 Loca...

Page 96: ...e following table describes the IDSDM indicator codes Table 18 IDSDM indicator codes Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed D Amber Indicates that the card is offline has failed or is write protected 96 ...

Page 97: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section NOTE Temporarily l...

Page 98: ...rd slot 2 5 SD card slot 1 6 IDSDM connector Next steps 1 Install the SD cards NOTE Replace the SD cards into the same slots 2 Follow the procedure listed in the After working inside your system section Related Links System board connectors Safety instructions Before working inside your system After working inside your system 98 ...

Page 99: ...ad the latest system BIOS version from Dell com support and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS by using the Dell Lifecycle Controller CAUTION The processor is held in its socket under strong pressure The release lever can spring up suddenly if not firmly grasped WARNING The processor is hot to to...

Page 100: ...tainer for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Figure 29 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 100 ...

Page 101: ...sor shield 6 open first socket release lever 7 socket 8 socket keys 4 Next steps 1 Replace the processor 2 Install the heat sink 3 Reinstall the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 101 ...

Page 102: ...riser WARNING The heat sink and processor are too hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Steps 1 Unpack the new processor NOTE If the processo...

Page 103: ...sor information matches the new system configuration 5 Run the system diagnostics to verify that the new processor operates correctly Related Links Safety instructions Power supply units Your system supports 350 W AC redundant power supply units PSUs NOTE If two PSUs are used they must be of the same type and have the same maximum output power When two identical PSUs are installed the PSU configur...

Page 104: ...oubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The system requires one power supply unit PSU for normal operation On power redundant ...

Page 105: ...ge due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Verify that both power supply units PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in Watt is listed on the PSU l...

Page 106: ...ions Steps If you are installing a second power supply unit PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 32 Removing and installing the PSU blank 1 PSU blank 2 PSU bay Installing the po...

Page 107: ... system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with y...

Page 108: ...e your system After working inside your system Hard drive backplane Dell Storage NX430 NAS supports four 3 5 inch SAS SATA backplane Removing the hard drive backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone se...

Page 109: ...ignal and power cables from the backplane Steps Press the release tabs and lift the backplane upward and slide it toward the back of the chassis Figure 35 Removing and installing the four 3 5 inch hard drive SAS SATA backplane 1 guide pin 2 2 hard drive or SSD backplane 3 release tab 2 4 backplane power cable 5 backplane signal cable 6 SAS A connector on the backplane 7 hard drive or SSD connector...

Page 110: ...n the system board 6 SAS connector on the system board 7 cable routing clip 8 backplane 9 optical drive 10 SAS connector on the backplane 11 signal cable connector on the backplane 12 power cable connector on the backplane Next steps 1 Install the hard drive backplane 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working insi...

Page 111: ...1 Install the hard drives in their original locations 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Control panel assembly Removing the LCD control panel assembly Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only pe...

Page 112: ...l board 5 Lift the LCD control panel board away from the chassis Figure 37 Removing and installing the LCD control panel four 3 5 inch hot swappable hard drive chassis 1 LCD control panel 2 notches 6 3 display module cable retention clip 4 display module cable 5 tabs on the LCD control panel 6 112 ...

Page 113: ...tem Installing the LCD control panel assembly Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and fo...

Page 114: ...ou should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The power interposer board is present only in systems that suppo...

Page 115: ...ion Related Links Safety instructions Before working inside your system After working inside your system Installing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team D...

Page 116: ...sted Platform Module TPM from the system board After the TPM is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board NOTE This is a Field Replaceable Unit FRU Removal and installation procedures must be performed only by Dell certified service ...

Page 117: ... system board Next steps 1 Install the system board 2 Follow the procedure listed in the After working inside your system section Related Links System board connectors Safety instructions Before working inside your system After working inside your system Reenabling the TPM for BitLocker users Initialize the TPM For more information about initializing the TPM see http technet microsoft com en us li...

Page 118: ...ogram Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Do not attempt to remove the TPM plug in module from the...

Page 119: ...t of the chassis 3 Hold the system board by the touch points and lift it out of the chassis CAUTION To prevent damage to the system board do not lift the system board by holding a memory module processor or other components hold the system board by its edges only Figure 41 Removing and installing the system board 1 touch point 2 2 screw 8 3 system board Next steps 1 Install the system board 119 ...

Page 120: ...is 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Hold the system board by its edges and orient it toward the back of the chassis 2 Lower the system board into the chassis until the connectors at the back of the system board align with the slots on th...

Page 121: ...ion data after replacing the system board All data is automatically backed up in a backup flash device If BIOS detects a new system board and the Service Tag in the backup flash device BIOS prompts the user to restore the backup information 1 Turn on the system If BIOS detects a new system board and if the Service Tag is present in the backup flash device BIOS displays the Service Tag the status o...

Page 122: ...e that you enter the correct Service Tag After the Service Tag is entered it cannot be updated or changed 5 Click Ok 6 Import your new or existing iDRAC Enterprise license For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 122 ...

Page 123: ...thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System Dia...

Page 124: ...tus information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebo...

Page 125: ...rectly System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 19 System board jumper settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The...

Page 126: ..._SIG Backplane signal connector 3 CTRL_PNL Control panel interface connector 4 PIB_CONN Power connector 5 R_INTRUSION Intrusion switch connector 6 BATTERY Battery connector 7 PCIE_G3_X4 Internal PERC connector 8 PCIE_G3_X8 Riser card connector 9 INT_USB_3 0 Internal USB connector 3 0 10 AMEA iDRAC port card connector 11 DIMMs Memory module sockets 126 ...

Page 127: ...erequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped wi...

Page 128: ...ttached peripherals and disconnect the system from the electrical outlet 7 Open the system 8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Close the system 10 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 11 Assign a new system and or setup password 128 ...

Page 129: ...void this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen NOTE Dell Storage NX430 NAS system supports BIOS boot mode only Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connector...

Page 130: ...roceed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Check if USB 3 ...

Page 131: ...Check the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation If the problem persists use another connector on the switch or hub 4 Ensure that the ap...

Page 132: ...power supply unit s optical drive hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if installed expansion cards cooling fan assembly if installed cooling fans memory modules processor s and heat sink s system board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 I...

Page 133: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related Links Using system diagnostics Getting help Troubleshooting the system battery Prer...

Page 134: ...are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ens...

Page 135: ...l airflow is not obstructed A cooling fan is not removed or has not failed The expansion card installation guidelines have been followed Additional cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level required or set the minimum fan speed to a custom value From F2 System Setup 1 S...

Page 136: ...hat are shipped with your product Steps 1 If the system is operational run the appropriate system diagnostic test See the Using system diagnostics section for the available diagnostic tests If the diagnostic tests indicate a fault follow the corrective actions provided by the diagnostic tests 2 If the system is not operational turn off the system and attached peripherals and unplug the system from...

Page 137: ...problem persists see the Getting help section Related Links Getting help Using system diagnostics Troubleshooting an internal USB key Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due...

Page 138: ...the failed SD card with a new SD card 5 Install the system cover 6 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 7 Enter System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are set to the needed modes Verify that the correct SD slot is set as Primary SD Card 8 Check if the SD card is functioning prop...

Page 139: ...ent tape cartridge 2 Ensure that the device drivers for the tape backup unit are installed and are configured correctly See your tape drive documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 Ensure that the interface cable of the tape drive is connected to the external port on the controller card 5 ...

Page 140: ... controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup Next steps If the problem persists see the Getting help section Related Links Getting help Using system diagnostics Troubleshooting expansion c...

Page 141: ...cessors Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are ...

Page 142: ...categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support...

Page 143: ...ware configuration and warranty information A direct link to Dell to contact technical assistance and sales teams Steps 1 Go to Dell com QRL and navigate to your specific product or 2 Use your smartphone or tablet to scan the model specific Quick Resource QR code on your Dell system or in the Quick Resource Locator section Quick resource locator 143 ...

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