Troubleshooting
Display built-in self test
About this task
The following procedure provides the instructions on how to run the built-in self test for the display:
Steps
1. Turn off your computer.
2. Press and hold the display built-in self test button.
3. Press and hold the power button.
4. Release the power button.
5. Hold the display built-in self test button until the test starts.
SupportAssist diagnostics
About this task
The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The
SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set
of options for particular devices or device groups. It allows you to:
●
Run tests automatically or in an interactive mode.
●
Repeat tests
●
Display or save test results
●
Run thorough tests to introduce additional test options and provide extra information about the failed device(s)
●
View status messages that indicate if the tests are completed successfully
●
View error messages that indicate if problems were encountered during the test
NOTE:
Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
For more information, see
SupportAssist Pre-Boot System Performance Check
.
Running the SupportAssist Pre-Boot System Performance Check
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the
Diagnostics
option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click
Yes
to stop the diagnostic test.
7. Select the device from the left pane and click
Run Tests
.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
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Troubleshooting