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Dell Latitude 3390 Owner'S Manual Download Page 52

Identifying the chipset in Device Manager on Windows 10

Steps

1. Right click the 

Start Menu

.

2. Select 

Device Manager

.

3. Expand 

System Devices

 and search for the chipset.

Graphic options

This laptop is shipped with the following graphics chipset options:

●

Intel HD Graphics 510 – Intel Pentium

●

Intel HD Graphics 520 – Intel Core i3/i5

Downloading drivers

Steps

1. Turn on the laptop.
2. Go to 

Dell.com/support

.

3. Click 

Product Support

, enter the Service Tag of your laptop, and then click 

Submit

.

NOTE:

 If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

4. Click 

Drivers and Downloads

.

5. Select the operating system installed on your laptop.
6. Scroll down the page and select the driver to install.
7. Click 

Download File

 to download the driver for your laptop.

8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the driver file icon and follow the instructions on the screen.

52

Technology and components

Summary of Contents for Latitude 3390

Page 1: ...Dell Latitude 3390 2 in 1 Owner s Manual Regulatory Model P69G Regulatory Type P69G001 August 2020 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... control board 14 Hard disk drive HDD 15 Removing the HDD 15 Installing the HDD 15 Solid State Drive SSD 16 Removing the SSD 16 Installing the HDD 17 Coin cell battery 18 Removing the coin cell battery 18 Installing the coin cell battery 18 WLAN card 19 Removing the WLAN card 19 Installing the WLAN 20 Memory modules 20 Removing the memory module 20 Installing the memory module 21 System fan 22 Rem...

Page 4: ...y cable 40 Installing the display cable 41 Power connector port 42 Removing the power connector port 42 Installing the power connector port 42 System board 43 Removing the system board 43 Installing the system board 46 Palm rest 46 Removing the palmrest 46 Installing the palmrest 47 Chapter 3 Technology and components 48 Power adapter 48 Processors 48 Skylake processor 48 Identifying processors in...

Page 5: ...the camera application 60 Memory features 61 Verifying system memory in Windows 10 62 Verifying system memory in system setup BIOS 62 Testing memory using ePSA 62 Chapter 4 System specifications 63 Keyboard specifications 63 Display specifications 63 Port and connector specifications 63 Communication specifications 64 Camera specifications 64 Video specifications 64 Storage specifications 64 Audio...

Page 6: ...tion keys 75 Updating the BIOS in Windows 75 System and setup password 76 Assigning a system setup password 76 Deleting or changing an existing system setup password 76 Chapter 6 Software 78 Supported operating systems 78 Downloading drivers 78 Intel chipset drivers 78 Intel HD Graphics drivers 79 Realtek HD audio drivers 80 Network drivers 80 Chapter 7 Troubleshooting 81 Enhanced Pre Boot System ...

Page 7: ...s that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface that is grounded to ground yourself before you touch the computer to perform any disassembly tasks CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by ...

Page 8: ...nside your computer About this task After you complete any replacement procedure ensure that you connect any external devices cards and cables before turning on your computer CAUTION To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers Steps 1 Connect any external devices such as a port replicator or ...

Page 9: ...e C metal bracket 1 SSD card 1 HDD 2 System fan 2 System board 3 Keyboard shield 14 Base cover 9 Display hinges 4 I O board 2 Touchpad board and Touchpad metal bracket 8 Keyboard 15 Sensor board 1 Base cover Removing the base cover Steps 1 Follow the procedure in Before working inside your computer 2 Close the display and turn the laptop over 3 Remove the M2 5 x 6 screws 9 that secure the base cov...

Page 10: ...ibe pry the base cover from the edges of the laptop chassis 1 NOTE Pry the edges clockwise starting from the lower left side of the air vent 5 Lift the base cover away from the laptop 2 10 Removing and installing components ...

Page 11: ...e battery Steps 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 To remove the battery a Disconnect the battery cable from the connector on the system board 1 NOTE Ensure to pull the battery cable from the connector by the head of the connector label to avoid damage to the PIN b Remove the M2x3 screws 4 that secure the battery to the laptop 2 c Lift the batte...

Page 12: ...uter 2 Remove the a base cover b battery c coin cell battery 3 To remove the power and volume control board a Disconnect the power cable from the connector on the system board 1 CAUTION Ensure that you remove the coin cell battery connector on the system board to avoid damage to the battery cable b Peel the adhesive tape 2 c Release the volume control board cable from the routing clips d Remove th...

Page 13: ...4 To remove the power button a Undo the power button from the retention hooks on the palmrest 1 b Lift and remove the power button from the palmrest assembly 2 Removing and installing components 13 ...

Page 14: ... system chassis 2 Tighten the M2x3 screw 1 to secure the power and volume control board to the laptop 3 Route the cables through the cable routing clips 4 Connect the power and volume control board to the connector on the system board 5 Affix the adhesive tape to secure it 6 Install the a coin cell battery b battery c base cover 7 Follow the procedure in After working inside your computer 14 Remov...

Page 15: ...le b Release the cable adhesive tape that secures the cable to the system board c Remove the M2 5x6 screw 2 that secures the HDD on the laptop system board 2 d Lift the HDD from the system board 3 Installing the HDD Steps 1 Place the HDD on the hard disk placeholder 2 Press the adhesive tape to secure the HDD cable 3 Connect the HDD cable head to the connector on the system board 4 Tighten the M2 ...

Page 16: ...ct the HDD hard drive interposer cable from the connector on the system board 1 b Remove the single M2 5x6 screw that secures the SDD bracket to the HDD 2 c Remove the SSD bracket 3 d Remove the single M2 5x6 screw that secures the SSD to the HDD and slide the SSD out of the slot on the HDD interposer board 4 e Remove the three M2 5x6 screws from the HDD enclosure and remove the HDD interposer boa...

Page 17: ...to the M 2 slot available on the HDD interposer board c Install the SSD bracket onto the SSD and install the single M2 5x6 screw to secure it to the HDD enclosure d Reconnect the interposer cable from the system board to the HDD assembly 2 Install the a hard drive assembly b battery c base cover 3 Follow the procedure in After working inside your computer Removing and installing components 17 ...

Page 18: ...y from the connector on the system board 1 b Pry and lift the coin cell battery to release it from the adhesive on the laptop 2 Installing the coin cell battery Steps 1 Place the coin cell battery on the laptop 2 Connect the coin cell battery cable to the connector on the system board 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer 18 Removing and ...

Page 19: ...LAN card to the laptop 1 b Lift the metal bracket to access the WLAN cables 2 c Disconnect the WLAN cables from the connectors on the WLAN card 3 NOTE Ensure to gently use plastic scribe to disconnect the WLAN cables from the connectors d Slide the WLAN card away from the connector on the system board 4 NOTE Ensure to lift the WLAN card by an angle NOT more than 35 Removing and installing componen...

Page 20: ...rking inside your computer Memory modules Removing the memory module Steps 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 Peel and hold the label that protects the memory module to the laptop 4 To remove memory module a Pull the retention clips away from the memory module until the memory module pops out 1 b Pull the memory module from the memor...

Page 21: ...ps 1 Insert the memory module into the memory module socket until the retention clips secure the memory module NOTE Ensure to hear a click sound when the memory module is secured 2 Affix the adhesive tape to secure the memory moduleRelease the label that protects the memory module 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer Removing and install...

Page 22: ...onnector on the system board 1 b Remove the M2x3 screws 2 that secure the system fan to the laptop 2 c Lift the system fan away from the laptop 3 Installing the system fan Steps 1 Place the system fan on the laptop 2 Tighten the M2x3 screws 2 to secure the system fan to the laptop 3 Connect the system fan cable to the connector on the system board 4 Install the a battery 22 Removing and installing...

Page 23: ...heat sink away from the laptop 2 NOTE Loosen the captive screws using a diagonal or crisscross pattern as printed on Heatsink The screws are captive screws and cannot be fully removed Installing the heat sink Steps 1 Place the heat sink on the system board 2 Tighten the captive screws to secure the heat sink to the laptop NOTE Tighten the screws using a diagonal or crisscross pattern as printed on...

Page 24: ...attery 3 To remove the LED board a Lift the latch and disconnect the LED board cable 1 NOTE Use a sharp tool or a plastic scribe to gently lift the latch b Release the LED board cable from the laptop 2 NOTE LED board cable is glued with a adhesive ensure to peel gently to avoid damage c Peel the adhesive tape to access the LED board 3 d Lift the LED board away from the laptop 24 Removing and insta...

Page 25: ...re the board on the system board 2 Affix the adhesive tape to secure the LED board to the laptop 3 Affix the LED board cable to the adhesive tape on the system board and connect the LED board cable to the connector Release the latch 4 Install the a battery b base cover 5 Follow the procedure in After working inside your computer Speaker Removing the speakers Steps 1 Follow the procedure in Before ...

Page 26: ...latch and release the LED board cable from the laptop before un routing the speaker cable b Disconnect the speaker cable from the connector on the system board 2 c Release the speaker cables from the routing clips on the system board 3 d Lift the speakers away from the laptop 26 Removing and installing components ...

Page 27: ...ard 5 Install the a LED board b battery c base cover 6 Follow the procedure in After working inside your computer Input Output board Removing the Input Output board Steps 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the I O board a Peel and lift the plastic label of the I O board cable 1 b Pull the copper lever to disconnect the I O ...

Page 28: ...connector copper pins c Disconnect the coin cell battery and power and volume button board cables from the I O board 3 d Remove the M2x3 5 screw 2 that secures the I O board to the laptop chassis 1 e Lift the I O board from the laptop chassis 2 28 Removing and installing components ...

Page 29: ...battery and power and volume button board cables to the connector on the I O board 4 Connect the I O board cable to the connector on the system board 5 Affix the adhesive tape to secure the I O board cable and release the copper latch 6 Install the a battery b base cover 7 Follow the procedure in After working inside your computer Removing and installing components 29 ...

Page 30: ...top 1 b Remove the M2x2 screws 4 that secure the touchpad board to the laptop chassis 2 c Lift the touchpad metal bracket from the laptop chassis 3 4 To release the touchpad a Remove the mylar tapes that secure the touchpad bracket to the laptop 1 b Lift the latch and release touchpad cable on the system board 2 c Pull the touchpad cable to release it from adhesive that secure the cable to the lap...

Page 31: ...5 To remove touchpad board a Remove the M2x2 screws 4 that secure the touchpad to the laptop 1 b Lift the touchpad away from the laptop chassis 2 Removing and installing components 31 ...

Page 32: ...rd 6 Install the a battery b base cover 7 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Steps 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c WLAN card 3 To release the display assembly a Peel the adhesive tapes that secure the display cable and touch screen board cables 1 2 b Open the l...

Page 33: ...r and open the display 5 To remove display assembly a Remove the screws that secure the display assembly to the laptop chassis 1 b Lift the display assembly away from the laptop chassis 2 Removing and installing components 33 ...

Page 34: ...34 Removing and installing components ...

Page 35: ...lay and turn the laptop over 4 Connect the display and touch screen board cables to the connectors on the system board 5 Affix the adhesive tapes to secure the display and touch screen board cables 6 Install the a WLAN card b battery c base cover 7 Follow the procedure in After working inside your computer Display panel Removing the display panel About this task Removing and installing components ...

Page 36: ...des of the display cover to avoid damaging the clips c Release the display cable and touch screen board cable from under the display hinge 3 4 Lift and remove the display pane from the system Installing the display panel Steps 1 Route the display cable and touch screen board cable to the display hinge 2 Place the display panel on the display back cover assembly and press along the edges to secure ...

Page 37: ...inge bracket 1 b Release the display cable and touch screen board cable from under the display hinge 2 c Remove the six M2 5x5 and two M2x2 screws from the left and right hinges 3 Installing the display hinges Steps 1 Place the display hinges on the display back cover assembly 2 Install the six M2 5x5 and two M2x2 screws to the left and right hinges 3 Route the display cable and touch screen board...

Page 38: ...he a base cover b battery c display assembly 3 To remove the display cover a Using a plastic scribe pry the display cover from the edges to release it from the display assembly 1 b Lift the display cover away from the display assembly 2 NOTE Apply pressure uniformly in all sides of the display cover to avoid damaging the clips c Release the display cable and touch screen board cable from under the...

Page 39: ...ttery c base cover 4 Follow the procedure in After working inside your computer Camera Removing the camera Steps 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c display assembly d display cover 3 To remove the camera a Using a plastic scribe release the camera module from the display panel 1 2 b Disconnect the camera cable from the camera module ...

Page 40: ...ay panel 3 Install the a display cover b display assembly c battery d base cover 4 Follow the procedure in After working inside your computer Display eDP cable Removing the display cable Steps 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c display assembly 40 Removing and installing components ...

Page 41: ...he display panel 3 Installing the display cable Steps 1 Route the display cable through the placeholders on the display panel 2 Align the display cable along the routing channels on the display panel 3 Connect the display cable and sensor board cable to the connectors on the display panel 4 Affix the adhesive tapes to secure the display cable and sensor board cable 5 Install the a display cover b ...

Page 42: ...r b battery 3 To remove the power connector port a Disconnect the power connector port cable from the connector on the system board 1 b Remove the M2x3 screw 1 that secures the power connector port to the laptop 2 c Lift the power connector port away from the laptop 3 Installing the power connector port Steps 1 Insert the power connector port into the slot on the laptop 42 Removing and installing ...

Page 43: ...ard g system fan h heat sink 3 To disconnect the following cables from the system board a Lift the latch and disconnect the touch screen cable and display cable 1 b Pull the plastic label and release the I O board cable on the system board 2 c Pull the label to disconnect the HDD cable on the system board 3 d Lift the latch and release the touchpad cable 4 e Disconnect the keyboard back lid cable ...

Page 44: ...j Remove the metal bracket screws 2 that secures the USB Type C to the system board 1 k Lift the metal bracket from the system board 2 44 Removing and installing components ...

Page 45: ...4 To remove the system board a Remove the screws 3 that secure the system board to the laptop 1 b Lift the system board away from the laptop 2 Removing and installing components 45 ...

Page 46: ...5 Affix the adhesive tapes to secure the I O board display and touch screen cables 6 Install the a heat sink b system fan c WLAN card d coin cell battery e memory module f hard disk g battery h base cover 7 Follow the procedure in After working inside your computer Palm rest Removing the palmrest Steps 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b batter...

Page 47: ...l the a system board b speakers c display assembly d power connector port e I O board f LED board g heat sink h touchpad i system fan j coin cell battery k hard disk l WLAN card m memory module n power and volume control board o battery p base cover 3 Follow the procedure in After working inside your computer Removing and installing components 47 ...

Page 48: ... i5 6200U Intel Core i5 6300U NOTE The clock speed and performance varies depending on the workload and other variables Skylake processor Intel Skylake is the successor to the Intel Broadwell processor It is a microarchitecture redesign using an already existing process technology and it will be branded as Intel 6th Gen Core Like Broadwell Skylake is available in four variants with suffixes SKL Y ...

Page 49: ...Media Intel Built In Visuals Yes Yes Yes Compute OpenCL 2 0 Yes No yes Platform Hardware 14nm process Yes Yes Yes 16PCIe Graphic lanes configurable as 1x16 or 2x8 or 1x8 2x4 No No Yes PCIe Gen3 0 support No No Yes Switchable graphics muxless solution No Yes Yes Memory Memory Type LPDDR3 DDR3L LPDDR3 DDR3L DDR4 LPDDR3 DDR3L DDR4 Connector Memory Down Memory down SODIMM SODIMM Speed 1866MT s for LPD...

Page 50: ...in Windows 10 Steps 1 Tap Search the Web and Windows 2 Type Device Manager 3 Tap Processor The processor information is displayed Verifying the processor usage in Task Manager Steps 1 Right Click on the taskbar 2 Select Start Task Manager The Windows Task Manager window is displayed 3 Click the Performance tab in the Windows Task Manager window The processor performance details are displayed 50 Te...

Page 51: ...ou do not have the Service Tag use the autodetect feature or manually browse for your laptop model 4 Click Drivers and Downloads 5 Select the operating system installed on your laptop 6 Scroll down the page expand Chipset and select your chipset driver 7 Click Download File to download the latest version of the chipset driver for your laptop 8 After the download is complete navigate to the folder ...

Page 52: ...port 3 Click Product Support enter the Service Tag of your laptop and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your laptop model 4 Click Drivers and Downloads 5 Select the operating system installed on your laptop 6 Scroll down the page and select the driver to install 7 Click Download File to download the driver for your laptop 8...

Page 53: ...play Setting is displayed 4 Select the required resolution from the drop down list and tap Apply Rotating the display Steps 1 Right click on the desktop A sub menu is displayed 2 Select Graphic Options Rotation and choose one of the following Rotate to Normal Rotate to 90 Degrees Rotate to 180 Degrees Rotate to 270 Degrees Next steps NOTE The Display can also be rotated using the following key com...

Page 54: ...he cleaning cloth 4 Gently wipe the screen in a circular motion Do not press hard on the cloth NOTE Do not press hard or touch the screen with your fingers or you may leave oily prints and smears NOTE Do not leave any liquid on the screen 5 Remove all excess moisture as it may damage your screen 6 Let the display dry thoroughly before you turn it on 7 For stains that are hard to remove repeat this...

Page 55: ...not have the Service Tag use the autodetect feature or manually browse for your laptop model 4 Click Drivers and Downloads 5 Select the operating system installed on your laptop 6 Scroll down the page and expand Audio 7 Select the audio driver 8 Click Download File to download the latest version of the audio driver for your laptop 9 After the download is complete navigate to the folder where you s...

Page 56: ...lt The options are PK KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Append from File Adds a key to the current database from a user selected file Delete Deletes the selected key Reset All Keys Resets to defau...

Page 57: ...B 3 1 Gen 1 5 Gbps Super Speed 2010 USB 3 1 Gen 2 10 Gbps Super Speed 2013 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB For years the USB 2 0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands The USB 3 0 USB 3 1 Gen 1 finally has the answe...

Page 58: ...2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 USB 3 1 Gen 1 connections will never achieve 4 8Gbps We will likely see a real world maximum rate of 400MB s with overheads At this speed USB 3 0 USB 3 1 Gen 1 is a 10x improvement over USB 2 0 Applications USB 3 0 USB 3 1 ...

Page 59: ...ced or high definition video plus multichannel digital audio on a single cable NOTE The HDMI 1 4 will provide 5 1 channel audio support HDMI 1 4 Features HDMI Ethernet Channel Adds high speed networking to an HDMI link allowing users to take full advantage of their IP enabled devices without a separate Ethernet cable Audio Return Channel Allows an HDMI connected TV with a built in tuner to send au...

Page 60: ...s used up Camera features This laptop is shipped with front facing camera with the image resolution of 1280 x 720 maximum NOTE The camera is at the top center of the display Identifying the camera in Device Manager on Windows 10 Steps 1 In the Search box type device manager and tap to start it 2 Under Device Manager expand Imaging devices Starting the camera About this task To start the camera ope...

Page 61: ...lect Camera from the apps list 3 If the Camera App is not available in the apps list search for it Memory features This laptop supports 4 16 GB DDR4 SODIMM memory up to 2133 MHz Technology and components 61 ...

Page 62: ... enter the Boot selection menu tap F12 3 On the left pane select Settings General System Information The memory information is displayed on the right pane Testing memory using ePSA Steps 1 Turn on or restart your system 2 Perform one of the following actions after the Dell logo is displayed With keyboard Press F12 The PreBoot System Assessment PSA starts on your system NOTE If you wait too long an...

Page 63: ...ght 165 38 mm 6 51 inches Width 293 77 mm 11 56 inches Diagonal 337 82 mm 13 30 inches Maximum resolution 1920 X 1080 Maximum brightness 220 nits Refresh rate 60 Hz Maximum viewing angles horizontal 80 80 Maximum viewing angles vertical 80 80 Pixel pitch 0 153 mm 0 006 inches Port and connector specifications Feature Specification Audio Stereo headset mic combo Video One HDMI 1 4 DisplayPort over ...

Page 64: ...80 X 720 0 92MP Video Up to 1280 X 720 0 92MP Imaging rate Up to 30 frames per second Video specifications Feature Specification Type Integrated on system board hardware accelerated Controller Intel HD Graphics 520 Intel HD Graphics 610 Intel HD Graphics 620 Intel UHD Graphics 620 Data bus Internal PCIe External display support One HDMI 1 4 On System eDP internal HDMI DP over USB TYPE C Storage sp...

Page 65: ... keys and also hot key keyboard button Memory specifications Feature Specification Memory connector Two SODIMM slots Memory capacity 4 GB and 16 GB Memory type DDR4 Speed 2133 MHz 6th Gen and 7th Gen Intel core processors 2400 MHz 8th Gen Intel core processors Minimum memory 4 GB Maximum memory 16 GB 2 8 GB Processor specifications Feature Specification Types 7th Generation Intel core i3 processor...

Page 66: ...lithium ion 42 WHr Depth 181 mm 7 126 inches Height 7 05 mm 0 28 inch Width 95 9 mm 3 78 inches Weight 210g 0 463 lb Voltage 11 40 V DC Life span 300 discharge per charge cycles Temperature range Operating 0 C to 50 C 32 F to 122 F Non operating 20 C to 65 C 4 F to 149 F Coin cell battery CR 2032 Physical specifications Feature Specification Height Front 19 5 mm 0 77 inch Back 20 4 mm 0 80 inch Wi...

Page 67: ...AC to 240 V AC Input current maximum 1 3 A Input frequency 50 Hz to 60 Hz Output current 2 31 A continuous Rated output voltage 19 5 1 0 V DC Temperature range Operating 0 C to 40 C 32 F to 104 F Temperature range Non Operating 40 C to 70 C 40 F to 158 F System specifications 67 ...

Page 68: ...deo Memory Panel Type Native Resolution Audio Controller WiFi Device Bluetooth Device Battery Information Displays the battery status and the type of AC adapter connected to the computer Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating system The options are Windows Boot Manager By default the options is checked Boot List Options Allows...

Page 69: ...device attached to this port The options are Enable USB Boot Support by default enable Enable External USB Port by default enable USB PowerShare This field configures the USB PowerShare feature behavior This option allows you to charge external devices using the stored system battery power through the USB PowerShare port Audio This field enables or disables the integrated audio controller By defau...

Page 70: ...m and the Internal HDD password when they are set The options are Disabled Reboot bypass Default setting Disabled Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is set Default setting Allow Non Admin Password Changes is selected UEFI Capsule Firmware Updates Allows you to control whether the system allows BIOS updates thro...

Page 71: ...le Append from File Adds a key to the current database from a user selected file Delete Deletes the selected key Reset All Keys Resets to default setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Intel Software Guard Extensions screen options Option Description Intel SGX Enable This fie...

Page 72: ...y The options are Disabled Every Day Weekdays Select Days Default setting Disabled USB Wake Support Allows you to enable USB devices to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected If the AC power adapter is removed during Standby the system setup removes power from all the USB ports to conserve battery power Enable USB Wake Support Defau...

Page 73: ...tion support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology Enable Intel Virtualization Technology default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable VT for Direct I O enabled by defaul...

Page 74: ...tions Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events Thermal Events Allows you to view and clear the System Setup Thermal events Power Events Allows you to view and clear the System Setup Power events Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical d...

Page 75: ...nabled it must be suspended prior to updating the system BIOS and then re enabled after the BIOS update is completed Steps 1 Restart the computer 2 Go to Dell com support Enter the Service Tag or Express Service Code and click Submit Click Detect Product and follow the instructions on screen 3 If you are unable to detect or find the Service Tag click Choose from all products 4 Choose the Products ...

Page 76: ...een select Security and press Enter The Security screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following specia...

Page 77: ... system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exi...

Page 78: ...nter the Service Tag of your notebook and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your notebook model 4 Click Drivers and Downloads 5 Select the operating system installed on your notebook 6 Scroll down the page and select the driver to install 7 Click Download File to download the driver for your notebook 8 After the download is...

Page 79: ...rs Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop Table 8 Intel HD Graphics drivers Before installation After installation Software 79 ...

Page 80: ...e already installed in the laptop Table 9 Realtek HD audio drivers Before installation After installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site Verify if the Network drivers are already installed in the laptop 80 Software ...

Page 81: ... display or has other problems here are some basic steps that you can perform 1 If the LCD is not displaying video or the video is garbled run the ePSA diagnostics 2 If the LCD is not displaying any video connect an external monitor to eliminate a no POST problem A good image on the external monitor eliminates a video card problem or a POST problem 3 Connect an external monitor when possible for a...

Page 82: ...onitor Check the external device s documentation for any additional steps required for functionality NOTE If the VGA hardware port is defective or nonfunctional replace the system board Enhanced Pre Boot System Assessment ePSA diagnostics About this task The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launch...

Page 83: ...olutions Table 11 System light problems and possible solutions Light Pattern Problem description Suggested solution 2 1 CPU failure Replace the system board 2 2 System board BIOS and ROM failure Flash latest BIOS version If problem persists replace the system board 2 3 No memory module or RAM detected Confirm that the memory module is installed properly If problem persists replace the memory modul...

Page 84: ... support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or sup...

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