Dell KM7171, User Manual, Page: 25 / 30

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5 Change the USB port.
•
Insert the USB dongle
into another USB port on
your computer.
Unable to pair the
mouse to the
computer using
Bluetooth The Bluetooth icon on the
computer doesn’t light up when
connecting the mouse to the
computer. 1 Check the battery level.
•
If the mouse uses a
rechargeable battery,
make sure the battery is
fully charged.
•
If the battery is
exhausted, replace it with
a new one.
2 Turn the mouse off then on.
•
Check if the battery
status light is flashing
amber 10 times,
indicating the battery
power is low. If the
battery is fully depleted,
the battery status light
will not turn on.
3 Restart your computer.
4 Check the operating system is
Microsoft Windows
10/Microsoft Windows
8/Microsoft Windows
7/Chrome/Android.
5 Make sure the mouse is set to
Bluetooth Low Energy (BLE)
mode in your computer. For
instructions, refer to the
documentation that came
with your computer.
6 Turn off then on the
Bluetooth Low Energy (BLE)
mode in your computer. For
instructions, refer to the
documentation that came
with your computer.