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Dell K20A, User Manual

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Dell K20A User Manual Download Page 29

Dell docking station firmware update

Standalone Dock Firmware Update utility

NOTE:

 Information that is provided is for Windows users running the executable tool. For other operating systems or

further detailed instructions see the WD19 admin guide available on 

www.dell.com/support

.

Download the TB driver and firmware update from 

www.dell.com/support

. Connect the dock to the system and start the tool in

administrative mode.
1. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes.

2.

Update

 and 

Exit

 buttons are displayed in the bottom-right corner. Click the 

Update

 button.

10

Dell docking station firmware update

29

Summary of Contents for K20A

Page 1: ...Dell Docking Station WD19TBS Thunderbolt User Guide Regulatory Model K20A Regulatory Type K20A001 February 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... Resolution Table 19 Chapter 8 Removing the USB Type C cable module 22 Chapter 9 Technical specifications 26 LED Status Indicators 26 Power Adapter LED 26 Docking Status Indicator 26 Docking specifications 26 Input Output I O Connectors 28 Dell ExpressCharge and ExpressCharge boost overview 28 Chapter 10 Dell docking station firmware update 29 Chapter 11 Frequently asked questions 32 Chapter 12 Tr...

Page 4: ...s without having to plug each one into the system CAUTION Update your system s BIOS graphic drivers Thunderbolt driver Thunderbolt firmware and the Dell Thunderbolt Docking Station WD19TBS drivers to the latest versions available at www dell com support BEFORE using the docking station Older BIOS versions and drivers could result your system not recognizing the docking station or not functioning o...

Page 5: ...that you have received all the components and contact Dell see your invoice for contact information if something is missing Table 1 Package contents Contents Specifications 1 Docking station with USB Type C cable 2 Power adapter 3 Power cord Quick Setup Guide QSG 2 Package contents 5 ...

Page 6: ...Table 1 Package contents continued Contents Specifications Safety Environmental and Regulatory Information 6 Package contents ...

Page 7: ...Supported or Thunderbolt port Recommended over USB Type C designed to support the docking station NOTE Dell Docking stations are supported with select Dell systems See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking 3 Hardware requirements 7 ...

Page 8: ...button If you connect the Dell Thunderbolt Docking Station WD19TBS to supported Dell systems the dock button works like your system s power button and you can use it to power on sleep force shutdown the system NOTE The dock button is not functional when connected to unsupported Dell systems or non Dell systems 4 8 Identifying Parts and Features ...

Page 9: ...Figure 2 Front view 1 USB 3 1 Gen1 Gen2 Type C port 2 USB 3 1 Gen1 port with PowerShare Figure 3 Left view 1 Wedge shaped lock slot 2 Kensington lock slot Identifying Parts and Features 9 ...

Page 10: ... Gen1 Gen2 Type C port with DisplayPort 1 4 4 USB 3 1 Gen1 port 2 5 Network connector RJ 45 6 Power connector 7 Type C with Thunderbolt 3 port connected to a Thunderbolt 3 host Type C USB2 0 port connected to a non Thunderbolt host 10 Identifying Parts and Features ...

Page 11: ...Figure 5 Bottom view 1 Service tag label Identifying Parts and Features 11 ...

Page 12: ...ge for your product at www dell com support Updating the Dell Docking Station driver set To fully support the new generation Dell Docking Station it is highly recommended to install the following BIOS Drivers on a 64 bit Windows operating system 1 Go to www dell com support and click Detect Product to Autodefect your product or enter your system s Service Tag in the Enter a Service Tag or Express ...

Page 13: ...Quick Setup of Hardware Steps 1 Update your system s BIOS graphics and drivers from www dell com support drivers 6 Quick Setup of Hardware 13 ...

Page 14: ...2 Connect the AC adapter to a power outlet Then connect the AC adapter to the 7 4 mm DC in power input on the Dell Thunderbolt Docking Station WD19TBS 14 Quick Setup of Hardware ...

Page 15: ...gure 6 Connecting the AC Adapter 3 Connect the USB Type C connector to the system Update the Dell Thunderbolt Docking Station WD19TBS firmware from www dell com support drivers Quick Setup of Hardware 15 ...

Page 16: ...Figure 7 Connecting the USB Type C connector 4 Connect multiple displays to the docking station as needed 16 Quick Setup of Hardware ...

Page 17: ...Figure 8 Connecting the multiple displays Quick Setup of Hardware 17 ...

Page 18: ...1 For nVidia Discrete Graphics solutions on the supported Dell systems a First install the Intel Media Adapter Graphics Driver applicable to your computer b Second install the nVidia Discrete Graphics Driver applicable to your computer 2 For AMD Discrete Graphics solutions on the supported Dell systems a First install the Intel Media Adapter Graphics driver applicable to your computer b Second ins...

Page 19: ...is 6 5 Gbps per lane Table 2 Display bandwidth Resolution Minimum bandwidth required 1 x FHD 1920 x 1080 display 60 Hz 3 2 Gbps 1 x QHD 2560 x 1440 display 60 Hz 5 6 Gbps 1 x 4K 3840 x 2160 display 30 Hz 6 2 Gbps 1 x 4K 3840 x 2160 display 60 Hz 12 5 Gbps Display Resolution Table Table 3 WD19TBS for Non Thunderbolt systems Display Port Available Bandwidth Single Display maximum resolution Dual Dis...

Page 20: ...1 4 HDMI2 0 MFDP Type C USB Type C TB 4K 3840 x 2160 60 Hz DP1 4 DP1 4 QHD 2560 x 1440 60 Hz DP1 4 HDMI2 0 QHD 2560 x 1440 60 Hz DP1 4 MFDP Type C QHD 2560 x 1440 60 Hz DP1 4 USB Type C TB 4K 3840 x 2160 60 Hz HDMI2 0 USB Type C TB 4K 3840 x 2160 60 Hz MFDP Type C USB Type C TB 4K 3840 x 2160 60 Hz DP1 4 DP1 4 HDMI2 0 2 x QHD 2560 x 1440 60 Hz 1 x FHD 1920 x 1080 DP1 4 DP1 4 MFDP Type C 2 x QHD 25...

Page 21: ...Control Panel NOTE Linux operating system is unable to physically turn off built in display the external display numbers will be one less than the display numbers listed in above tables If the Display Port Data Rate is HBR2 then the maximum resolution that Linux supports is 8192 x 8192 counted with built in display plus external display WD19TBS for Thunderbolt systems with HBR2 1 If the built in d...

Page 22: ... Prerequisites The Dell Thunderbolt Docking Station WD19TBS is shipped with the USB Type C cable attached To remove change the cable module follow these steps Steps 1 Turn over the docking station 8 22 Removing the USB Type C cable module ...

Page 23: ...2 Remove the two M2 5 x 5 screws 1 and turn over the docking station 2 Removing the USB Type C cable module 23 ...

Page 24: ...3 Gently pull the cable module away from the docking station 24 Removing the USB Type C cable module ...

Page 25: ...4 Lift and remove the USB Type C cable module from its connector inside the docking station Removing the USB Type C cable module 25 ...

Page 26: ...avior Docking station is receiving power from power adapter Flash three times Table 7 Cable LED Indicators State LED Behavior USB Type C host supports video data power On USB Type C host does not support video data power Off will not illuminate Table 8 RJ 45 LED Indicators Link Speed Indicators Ethernet Activity Indicator 10 Mb Green Amber Flashing 100 Mb Amber 1 Gb Green Orange Docking specificat...

Page 27: ... USB Type C cable length 0 8 m Power delivery Dell systems 130 W power capability to Dell systems with 180 W AC adapter Non Dell systems Maximum 90 W to Non Dell system with 180 W AC adapter Button Sleep Wakeup Power button Table 10 Environment specifications Feature Specifications Temperature range Operating 0 C 35 C 32 F 95 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C ...

Page 28: ...mpty battery to charge to 80 in about one hour when the system is turned off and to 100 in approximately two hours Dell ExpressCharge Boost enables an empty battery to charge to 35 in 15 minutes Metrics are created for system off given charge time with the system on has varied results Customers must enable ExpressCharge mode in the BIOS or through Dell Power Manager to take advantage of these feat...

Page 29: ... the WD19 admin guide available on www dell com support Download the TB driver and firmware update from www dell com support Connect the dock to the system and start the tool in administrative mode 1 Wait for all the information to be entered in the various Graphical User Interface GUI panes 2 Update and Exit buttons are displayed in the bottom right corner Click the Update button 10 Dell docking ...

Page 30: ...he model number appearing in the Dell Firmware Update Utility images above shows WD19S the same steps are applicable for WD19TBS as well Table 14 Command Line Options Command lines Function or h Usage s Silent l filename Log file verflashexe Display utility version componentsvers Display current version of all dock firmware components 30 Dell docking station firmware update ...

Page 31: ...ation TBS Administrator s Guide Step by step stand alone DFU Dock Firmware Update and driver update utilities Using DCU Dell Command Update for driver download Dock asset management locally and remotely through DCM Dell Command Monitor and SCCM System Center Configuration Manager Dell docking station firmware update 31 ...

Page 32: ...ell Thunderbolt Docking Station WD19TBS can charge your mobile or power bank even without being connected to the system Just make sure your dock is connected to external power The dock fan will rotate automatically if the dock gets too warm This is normal working condition 6 Why am I asked to approve Thunderbolt Devices after the Windows logon and what should I do This is for Thunderbolt security ...

Page 33: ...ock is designed to operate on AC power only and it does not support system power source back powered by system Type C port A power loss event will make all devices on the dock fail to work Even when you restore the AC power the dock may still not function properly because the dock still needs to negotiate proper power contract with the system s Type C port and establish a system EC to dock EC conn...

Page 34: ...ort higher resolutions than what the docking station can support See the Display Resolution Table for more information about maximum resolution capacity If your monitor is connected to the docking station the video output on your system may be disabled You can enable the video output using the Windows Control Panel or see the User Guide of your system If only one monitor is shown while the other i...

Page 35: ...from the dock Then power on the docking station by connecting the power adapter to the dock before connecting the Type C cable to your system The High Bandwidth Digital Content Protection HDCP content is not displayed on the attached monitor Dell Thunderbolt Dock supports HDCP up to HDCP 2 2 NOTE User s monitor display must support HDCP 2 2 The LAN port is not functioning Ensure that the latest BI...

Page 36: ...a pre OS environment Enable External USB Port Enable Thunderbolt Boot Support Alert message You have attached an undersized power adapter to your system is displayed when the docking station is connected to your system Ensure that the docking station is connected properly to its own power adapter Computer requiring more than 130 W power input must also be connected to their own power adapter for c...

Page 37: ...and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropr...

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