Dell J740 Owner'S Manual Download Page 43

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A p p e n d i x

3 3

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

toll-free: 1-800-247-9362

TechFax

toll-free: 1-800-950-1329

Customer Care (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

1 866 440 3355

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com

E-mail Support (portable computers):
[email protected]

E-mail Support (desktop computers):
[email protected]

E-mail Support (servers):
[email protected]

Technical Support

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Fax Switchboard (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Fax Switchboard (Home/Small Business)

3287 5001

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support (servers):
[email protected]

Technical Support

09 253 313 60

Technical Support Fax

09 253 313 81

Relational Customer Care

09 253 313 38

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Summary of Contents for J740

Page 1: ... e l l c o m s u p p l i e s s u p p o r t d e l l c o m Dell Personal Inkjet Printer J740 Owner s Manual Look Inside For Learning about your printer Understanding the software Maintenance and Troubleshooting ...

Page 2: ...plies or by phone USA 877 465 2968 877 Ink2You Canada 877 501 4803 Mexico 001 800 210 7607 Puerto Rico 800 805 7545 UK 0870 907 4574 Ireland 1850 707 407 France 0825387247 Italy 800602705 Spain 902120385 Germany 0800 2873355 Austria 08 20 24 05 30 35 Netherlands 020 674 4881 Belgium 02 713 1590 Sweden 08 587 705 81 Norway 231622 64 Denmark 3287 5215 Finland 09 2533 1411 Switzerland 0848 801 888 ...

Page 3: ...derstanding your printer iii Understanding your printer The table on page iv describes each part Paper support Paper guide Paper exit tray Front cover Power supply USB cable Power button Paper feed button ...

Page 4: ...r guide Make sure paper feeds correctly into the printer Paper support Load paper in the printer Power button Turn the printer on or off or cancel a print job Front cover Open to change cartridges Paper exit tray Stack paper as it exits the printer Paper feed button Feed paper into the printer Power supply Supply power to the printer USB cable Connect your printer to a computer ...

Page 5: ...in this text Dell and DELL logo are trademarks of Dell Computer Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own ...

Page 6: ...ential damage Use only the power supply provided with this product or the manufacturer s authorized replacement power supply Connect the power cord to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the user documentation to a professional service person CAUTION Do not set up this product or make any electrical or cabling c...

Page 7: ...tware 2 Print Properties 2 Dell Printer Solution Center 3 Understanding the paper type sensor 5 2 Using the printer Loading paper 7 Printing 9 Basic printing 9 Printing photos 9 Printing envelopes 10 Printing cards 10 Printing banners 10 Printing mirror images and iron on transfers 10 Print transparencies 11 Printing posters 11 Printing on both sides of the paper 11 See more printing projects 12 ...

Page 8: ...g 20 Paper misfeeds or multiple sheets feed 20 Envelopes do not feed properly 21 Document does not print 21 Printer is not communicating with computer 21 More troubleshooting 22 Error messages 22 Removing and reinstalling the printer software 25 Other help sources 26 5 Regulatory notices 6 Appendix Contacting Dell 32 Limited Warranties and Return Policy 42 Limited Warranty for the U S 42 Total Sat...

Page 9: ...Satisfaction Return Policy Canada Only 48 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 50 Dell Computer Corporation Ink and Toner Cartridges Limited Warranty U S and Canada Only 51 Dell Software License Agreement 52 Index 55 ...

Page 10: ...x Contents ...

Page 11: ...1 SE CT ION 1 Learning about your printer Setting up the printer Understanding the printer software Understanding the paper type sensor ...

Page 12: ...software includes the Print Properties helps you adjust print settings NOTE Print Properties is available from almost every application that prints Dell Printer Solution Center provides maintenance and troubleshooting help Print Properties You can change your printer settings in Print Properties To open Print Properties 1 With your document open click File Print 2 In the Print dialog box click Pro...

Page 13: ...er Solution Center is a guide you can refer to for printer help and to check the current printer status To open the Dell Printer Solution Center click Start Programs Dell Printers Dell Inkjet Printer J740 Dell Printer Solution Center The Dell Printer Solution Center appears ...

Page 14: ...common printing problems View recommended Help topics View common troubleshooting topics Search for more specific troubleshooting topics Visit the support area online Maintenance Learn how to install a new ink cartridge View information about how to purchase new ink cartridges Print a test page Clean the ink cartridge nozzles Align the ink cartridges Solve other problems Visit the supplies area on...

Page 15: ...erences Options or Setup depending on your program or operating system The Print Properties screen appears 3 Click the Paper Setup tab and then select the paper size you are using 4 Click OK The paper type sensor is on unless you turn it off If you want to turn it off 1 With your document open click File Print 2 In the Print dialog box click Properties Preferences Options or Setup depending on you...

Page 16: ...2 SE CT ION 2 Using the printer Loading paper Printing ...

Page 17: ...you and the top of the paper feeding into the paper support 2 Squeeze and slide the paper guide to the left edge of the paper NOTE Do not force paper into the printer NOTE To avoid smearing ink remove each transparency or photo from the paper exit tray before the next one exits the printer Transparencies and photos may require up to 15 minutes to dry ...

Page 18: ... 50 sheets of card stock The card stock is designed for use with inkjet printers The thickness does not exceed 0 025 inches 10 greeting cards index cards postcards or photo cards The cards are loaded vertically against the right side of the paper support 50 sheets of coated photo or glossy paper The glossy or coated side faces you 10 transparencies The transparencies are designed for use with inkj...

Page 19: ... screen Quality Copies Paper Setup and Print Layout confirm the selections NOTE To see details about a setting on the Quality Copies Paper Setup or Print Layout tabs right click the setting on the screen and then select the What s This item 5 Click OK or Print depending on the program or operating system NOTE If you are using plain A4 or letter size paper and you want to print with normal quality ...

Page 20: ...nting banners 1 Click Start Programs Dell Printers Dell Inkjet Printer J740 Dell Printer Solution Center 2 Click the How To tab 3 From the Projects drop down dialog box select Banners 4 Click View and follow the instructions to print your banner NOTE Loading excess banner paper may cause a paper jam For help refer to the Troubleshooting section in the User s Guide Printing mirror images and iron o...

Page 21: ...h your document open click File Print 3 From the I Want To menu select Make a poster or put many pages on a sheet 4 Click Enlarge Print a Poster 5 Select the poster size you want to print The number you select represents the number of pages that make up the height and width of your poster 6 Select Print Crop Marks if you want help cutting the edges of your paper 7 Click the Select Pages to Print b...

Page 22: ...ading instruction page When the odd numbered pages finish printing the printer software prompts you to reload the paper a Load the stack of paper and reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper tray b Click Continue Printing The even numbered pages print See more printing projects 1 Click Start Programs Dell Printers Dell Inkjet...

Page 23: ...prompted to insert the server operating system CD To check that the printer is successfully shared Make sure the printer object in the Printers folder shows it is shared For example in Windows 2000 a hand is shown underneath the printer icon Browse Network Neighborhood Find the host name of the server and look for the shared name you assigned the printer Now follow these instructions while you are...

Page 24: ...6 Select whether you want this printer as the default printer for this client and then click Finish Print a test page to verify printer installation 1 For Windows 2000 click Start Settings Printers For Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes 2 Select the printer you just created 3 Click File Properties 4 From the General tab click Print Test Page When a ...

Page 25: ...3 SE CT ION 3 Maintenance Ordering supplies Replacing an ink cartridge Aligning the ink cartridges Cleaning the ink cartridge nozzles ...

Page 26: ...uctions on the screen or visit the Dell Web site at www dell com supplies Your printer has been designed to print using the following cartridges Replacing an ink cartridge CAUTION Before performing any of the procedures listed in this section read and follow the Safety Instructions on page vi 1 Make sure the printer is on 2 Open the front cover The ink cartridge carrier moves and stops at the load...

Page 27: ...ing bag to Dell 5 If you are installing a new cartridge remove the stickers and tape from the bottom of the cartridge NOTICE Do not touch the gold contact area on the cartridge 6 Insert the new cartridge and then snap the lid closed 7 Close the front cover NOTE The front cover must be closed to start a print job Aligning the ink cartridges Typically you only align ink cartridges after installing o...

Page 28: ...ly White dashes appear in graphics or printed text Print is smudged or too dark Colors on print jobs are faded or they differ from the colors on the screen Vertical straight lines are not smooth To clean the nozzles 1 Load plain paper For help see page 8 2 Open the Dell Printer Solution Center For help see page 3 3 Click the Maintenance tab 4 From the Maintenance tab click Clean to fix horizontal ...

Page 29: ...4 SE CT ION 4 Troubleshooting Setup troubleshooting General troubleshooting More troubleshooting Other help sources ...

Page 30: ... set as your default printer Anytime your printer has a problem make sure Your printer is on You removed the stickers and tape from the bottom of the ink cartridges For help see page 17 The paper is loaded correctly For help see page 8 NOTE Do not force paper into the printer You installed both of the ink cartridges The Dell Personal Inkjet Printer J740 will only work if you have both cartridges i...

Page 31: ... 2000 click Start Settings Printers For Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes b Double click the Dell J740 icon and then click Printer c Make sure no check mark appears next to Pause Printing Print a test page a Click Start Programs Dell Printers Dell Inkjet Printer J740 Dell Printer Solution Center b Click the Maintenance tab c Click Print a test page...

Page 32: ...sages on your computer screen Paper Jam message Your printer has a paper jam To clear a paper jam 1 Press Power to turn the printer off 2 Pull slowly and firmly on the paper to remove it 3 Press Power to turn the printer back on If you cannot reach the paper because it is too far into the printer 1 Open the front cover and then pull the paper out Message Go to page Paper Jam 22 Printer Cover Open ...

Page 33: ...idges decrease When one of these messages appears you can Click OK Click the to get information about ordering supplies Order a new cartridge from the Dell Web site at www dell com supplies For help Installing a new cartridge see page 16 Ordering supplies see page 16 Out of Paper message Your printer is out of paper 1 Load paper For help see page 8 2 Click Continue 3 Press the Paper Feed button to...

Page 34: ...on The ink cartridge carrier moves and stops at the loading position unless the printer is busy 4 Remove the color ink cartridge Message Problem Do this Black cartridge missing The black cartridge is not installed Install a black cartridge part number T0601 or part number T0722 Color cartridge missing The color cartridge is not installed Install a color cartridge part number T0602 Cartridge Error ...

Page 35: ... while both cartridges are installed replace both of the cartridges Other error messages 1 Press Power to turn the printer off 2 Wait a few seconds and then turn the printer back on 3 Send your document to print Removing and reinstalling the printer software If the printer is not functioning properly or if a communications error message appears when you try to use your printer you may need to unin...

Page 36: ...sources If the preceding printer solutions do not solve the problem with your printer Refer to the Dell Printer Solution Center software for more troubleshooting information a Click Start Programs Dell Printers Dell Inkjet Printer J740 Dell Printer Solution Center b Click the Troubleshooting tab on the left side of the screen Refer to your User s Guide Go to support dell com for help ...

Page 37: ...Communications Commission FCC compliance information statement Industry Canada compliance statement European Community EC directives conformity The United Kingdom Telecommunications Act 1984 Noise emission levels ENERGY STAR Copyright advisory ...

Page 38: ...and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The...

Page 39: ...blic telecommunications systems in the United Kingdom Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 ENERGY STAR The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power...

Page 40: ... s u p p l i e s s u p p o r t d e l l c o m Copyright advisory It may be illegal to copy certain materials without permission or license including documents images and currency If you are not sure whether you have permission seek legal advice ...

Page 41: ...6 SE CT ION 6 Appendix Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranty U S and Canada Only Dell Software License Agreement ...

Page 42: ...they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Num...

Page 43: ...ble computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Busines...

Page 44: ...ternational Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 Switch...

Page 45: ...l within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 S...

Page 46: ...echnical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Mexico International Access Code 00 Country Code 52 Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 8...

Page 47: ...ales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Suppo...

Page 48: ...to Rico General Support 1 800 805 7545 Singapore Singapore International Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell co...

Page 49: ...4 44 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail swisstech dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Hom...

Page 50: ... 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corp...

Page 51: ...0 822 8965 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished...

Page 52: ...rm preventive maintenance Problems caused by using accessories parts or components not supplied by us Products with missing or altered service tags or serial numbers Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCITONS AND...

Page 53: ...uivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freig...

Page 54: ...or the product you bought What do I do if I am not satisfied We pride ourselves on our great customer service If you are not satisfied with the service you receive under this limited warranty please let us know We have found that the best way to resolve issues regarding our limited warranty is to work together If after those discussions you are still not satisfied we believe arbitration is the mos...

Page 55: ...pherals division return policy are not available for Dell EMC storage products EMC branded products or enterprise software Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished Dell branded server and storage products may be returned within thirty days from the invoice date All other reconditioned or refurbished Dell branded hardware products and pa...

Page 56: ...SEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR ...

Page 57: ...ng the first year of all limited warranties We will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replaceme...

Page 58: ...itration will be limited solely to the dispute or controversy between you and Dell Any award of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction Information may be obtained and claims may be filed with the NAF at P O Box 50191 Minneapolis MN 55405 May I transfer the limited warranty Limited warranties on syst...

Page 59: ...vailable from the manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about ...

Page 60: ...ncluding peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the detail...

Page 61: ...S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR CANADIAN CUSTOMERS EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED STATUTORY OR OTHERWISE FOR THE PRODUCT FOR U S CUSTOMERS ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCL...

Page 62: ...lectively the Software By opening or breaking the seal on the Software packet s installing or downloading the Software or using the Software that has been preloaded or is embedded in your computer you agree to be bound by the terms of this agreement If you do not agree to these terms promptly return all Software items disks written materials and packaging and delete any preloaded or embedded Softw...

Page 63: ... implied warranties are limited to ninety 90 days from the date you receive the Software Some jurisdictions do not allow limits on the duration of an implied warranty so this limitation may not apply to you The entire liability of Dell and its suppliers and your exclusive remedy shall be a return of the price paid for the Software or b replacement of any disk not meeting this warranty that is sent...

Page 64: ...only those rights set forth herein Contractor manufacturer is Dell Products L P One Dell Way Round Rock Texas 78682 General This license is effective until terminated It will terminate upon the conditions set forth above or if you fail to comply with any of its terms Upon termination you agree that the Software and accompanying materials and all copies thereof will be destroyed This agreement is g...

Page 65: ... loading 8 D Dell Printer Solution Center 3 Dell Printer Solution Center tabs Advanced 4 Contact Information 4 How To 4 Maintenance 4 Troubleshooting 4 duplexing 11 E envelopes loading 8 printing 10 error messages Cartridge Error 23 Ink Low 23 other 25 Paper Jam 22 Paper Out 23 F front cover iv G glossy paper loading 8 greeting cards loading 8 I index cards loading 8 ink cartridges aligning 17 cle...

Page 66: ...r jam clearing 22 paper support iv paper type sensor 5 parts iii photo cards loading 8 photo paper loading 8 photos printing 9 postcards loading 8 Power button iv power supply iv Print Properties 2 printer overview 1 printer software installing 25 removing 25 printers sharing 12 printing banner 10 cards 10 envelopes 10 mirror images 10 on both sides of the paper 11 photos 9 posters 11 transparenci...

Page 67: ...per 8 postcards 8 transparencies 8 supplies ordering ii 16 T test page 14 21 toner ordering ii transparencies loading 8 troubleshooting 19 Cartridge Error 23 general 20 out of paper 23 Paper Jam 22 setup 20 U using Dell Printer Solution Center 3 using Print Properties 2 W warranty 42 ...

Page 68: ...58 Index ...

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