Dell Inspiron Chromebook 7486 Service Manual Download Page 74

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Type battery_test 1 into CROSH, and then press

Enter

Check the result to confirm that the battery is charging.

Check battery health

Follow the steps to evaluate the health of the Inspiron Chromebook battery, and check the discharge rate:

Disconnect the AC adapter from the Inspiron Chromebook.

Turn on and sign in to Inspiron Chromebook.

Open the Chrome browser.

Troubleshooting

Summary of Contents for Inspiron Chromebook 7486

Page 1: ...Inspiron Chromebook 7486 Service Manual Computer Model Inspiron Chromebook 7486 Regulatory Model P94G Regulatory Type P94G001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 09 Rev A00 ...

Page 3: ...ive components 11 Lifting equipment 11 4 Recommended tools 12 5 Screw list 13 6 Removing the base cover 14 Procedure 14 7 Replacing the base cover 17 Procedure 17 8 Removing the battery 20 Prerequisites 20 Procedure 20 9 Replacing the battery 22 Post requisites 22 Procedure 22 10 Removing the fan 24 Prerequisites 24 Procedure 24 11 Replacing the fan 25 Procedure 25 Post requisites 25 12 Removing t...

Page 4: ...eless card 34 Prerequisites 34 Procedure 34 19 Replacing the wireless card 36 Procedure 36 Post requisites 36 20 Removing the display back cover 37 Prerequisites 37 Procedure 37 21 Replacing the display back cover 38 Procedure 38 Post requisites 38 22 Removing the display assembly 39 Prerequisites 39 Procedure 39 23 Replacing the display assembly 40 Procedure 40 Post requisites 40 24 Removing the ...

Page 5: ...7 Prerequisites 47 Procedure 47 31 Replacing the display panel 48 Procedure 48 Post requisites 48 32 Removing the system board 49 Prerequisites 49 Procedure 49 33 Replacing the system board 51 Procedure 51 Post requisites 52 34 Removing the palm rest and keyboard assembly 53 Prerequisites 53 Procedure 53 35 Replacing the palm rest and keyboard assembly 54 Procedure 54 Post requisites 54 36 Technol...

Page 6: ...ooting 66 Power issues 66 CROSH 70 CROSH commands 71 Commonly used CROSH command 73 Check battery charging status 73 Chrome commands 80 Reset Inspiron Chromebook 85 Recovering the Inspiron Chromebook 90 Step 1 Check for the Chrome OS is missing or damaged message 91 Step 2 Create the recovery USB flash drive or SD card 91 Reinstall the Chrome Operating System 92 Chrome OS verification is turned of...

Page 7: ... Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your compute...

Page 8: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 8 After working inside your computer ...

Page 9: ... concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvious such as intermittent problems or a shortened product life span As the industry pushes for lower power requirements and increased density ESD protection is an increasing concern Due to...

Page 10: ...egional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal part...

Page 11: ... mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your legs not your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or...

Page 12: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 4 12 Recommended tools ...

Page 13: ...embly M2x4 2 I O board Palm rest and keyboard assembly M2x4 1 USB Type C bracket I O board M2x4 2 Wireless card bracket System board M2x3 1 Display hinges Palm rest and keyboard assembly M2 5x5 4 Display hinges Display panel and antenna assembly M2 5x2 5 6 Display hinges Display panel and antenna assembly M2x3 2 Display cable bracket System board M2x4 2 Camera Display panel and antenna assembly M2...

Page 14: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the three captive screws that secure the base cover to the palm rest and keyboard assembly 2 Remove the seven screws M2x6 that secure the base cover to the palm rest and keyboard assembly 3 Using your fingertips pry up the base cover to release the tabs from th...

Page 15: ... further remove any other component from your computer 5 Remove the two screws M2x4 that secure the battery cable bracket to the palm rest and keyboard assembly 6 Remove the battery cable bracket from the palm rest and keyboard assembly 7 Using the pull tab disconnect the battery cable from the system board Removing the base cover 15 ...

Page 16: ...16 Removing the base cover ...

Page 17: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board if applicable 2 Align the screw holes on the battery cable bracket with the screw holes on the palm rest and keyboard assembly 3 Replace the two screws M2x4 that secure the battery cable bracket to the pa...

Page 18: ... the base cover onto the palm rest and keyboard assembly 6 Replace the six screws M2x6 that secure the base cover to the palm rest and keyboard assembly 7 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly 18 Replacing the base cover ...

Page 19: ...Replacing the base cover 19 ...

Page 20: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the two screws M2x4 that secure the battery cable bracket to the palm rest and keyboard assembly 3 Remove the battery cable bracket from the palm rest an...

Page 21: ...ecure the battery to the palm rest and keyboard assembly 6 Lift the battery off the palm rest and keyboard assembly 7 Press and hold the power button for five seconds to ground the computer and drain the flea power Removing the battery 21 ...

Page 22: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Post requisites Replace the base cover Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Connect the batte...

Page 23: ...es on the battery cable bracket with the screw holes on the palm rest and keyboard assembly 5 Replace the two screws M2x4 that secure the battery cable bracket to the palm rest and keyboard assembly Replacing the battery 23 ...

Page 24: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel off the tape that secures the fan cable to the system board 2 Disconnect the fan cable from the system board 3 Remove the two screws M2x4 that secure the fan to the palm rest and keyboard assembly 4 Lift the fan off ...

Page 25: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest and antenna assembly 2 Replace the two screws M2x4 that secure the fan to the palm rest and antenna assembly 3 Connect the fan cable to the system board 4 Adhere the tape that secures the fan cable to the...

Page 26: ... regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 In reverse order ...

Page 27: ...t www dell com regulatory_compliance CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw holes on the system board 2 In sequential order as indicated ...

Page 28: ...s connector on the I O board 3 Remove the I O board cable from the routing guides on the palm rest and keyboard assembly 4 Peel the tape that secures the I O board cable to the palm rest and keyboard assembly 5 Remove the I O board cable from the routing guide on the palm rest and keyboard assembly 6 Peel the tape that secures the I O board cable to its connector on the I O board 7 Disconnect the ...

Page 29: ...Removing the I O board 29 ...

Page 30: ... secure the I O board to the palm rest and keyboard assembly 3 Align the screw holes on the I O board bracket with the screw holes on the I O board 4 Replace the two screws M2x4 that secure the I O board bracket to the I O board 5 Connect the cable to the connector on the I O board 6 Adhere the tape that secures the cable to the I O board 7 Route the cable through the routing guide on the palm res...

Page 31: ...Post requisites Replace the base cover Replacing the I O board 31 ...

Page 32: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the speaker cable from the system board 2 Remove the speaker cable from the routing guides on the palm rest and keyboard assembly 3 Remove the speakers from the alignment posts and lift the speakers off the ...

Page 33: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palm rest and keyboard assembly place the speakers on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Connect the speaker cable to the system board...

Page 34: ...ety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on the system board 2 Remove the screw M2x3 that secures the wireless card bracket to the wireless card and system board 3 Remove the wireless card bracket from the wireless card 4 Disconnect the antenna cables from the wireless c...

Page 35: ...Removing the wireless card 35 ...

Page 36: ...to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Align the notch on the wireless card with the tab on the wireless card slot and insert the wireless card at an angle into th...

Page 37: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Turn the computer over 2 Using a plastic scribe pry the display back cover off the display panel and antenna assembly 3 Lift the display back cover off the display panel and antenna assemb...

Page 38: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the display back cover on the display panel and antenna assembly 2 Snap the display back cover onto the display panel and antenna assembly Post requisites Replace the base cover 21 38 Replacing the...

Page 39: ...ase cover 2 Remove the wireless card Procedure 1 Turn the computer over and open the display as far as possible CAUTION Place the computer on a soft and clean surface to avoid scratching the display 2 Remove the two screws M2x4 that connect the display cable bracket to the palm rest and keyboard assembly 3 Disconnect the touch screen board cable from the system board 4 Open the latch and disconnec...

Page 40: ...d scratching the display 1 Place the display assembly and align the screw holes on the display hinges with the screw holes on the palm rest assembly 2 Replace the four screws M2 5x5 that secure the display hinges to the I O board and system board 3 Connect the display cable to the system board and close the latch to secure the cable 4 Connect the touch screen cable to the system board 5 Align the ...

Page 41: ...e home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the display back cover Procedure 1 Remove the display cable and antenna cable out from the hinge cover 2 Remove the antenna cable from the hinge cover 3 Remove the six screws M2 5x2 5 that secure the hinges to the display panel and antenna assembly 4 Remove the two screws M2x3 that secure the hinge bra...

Page 42: ...y Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display panel and antenna assembly and replace the two screws M2x3 2 Replace the six screws M2 5x2 5 that secure the display hinges to the display panel and antenna assembly 3 Route the antenna cable to the hinge cover 4 Route the display cable and antenn...

Page 43: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the display back cover Procedure 1 Remove the two screws M2x3 that secures the camera module to the display panel and antenna assembly 2 Turn the camera module over 3 Disconnect the camera cable from the camera 4 Lift the camera ...

Page 44: ...ory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the camera module on the display panel and antenna assembly 2 Connect the camera cable to the camera module 3 Turn the camera module over and align the screw holes on the camera module to the screw holes on the display panel and antenna assembly 4 Replace the two screws M2x3 that secure the camera module to the displa...

Page 45: ...1 Remove the display cable from the hinge on the display panel and antenna assembly 2 Peel the tapes that secure the touch screen cable and display cable to its connectors on the display panel and antenna assembly 3 Peel off the Mylar from the display cable 4 Disconnect the touch screen cable from its connector the display panel and antenna assembly 5 Open the latch that secures the display cable ...

Page 46: ...display cable to the display panel and antenna assembly 3 Connect the display cable to its connector on the display panel and antenna assembly 4 Close the latch that secures the display cable to the display panel and antenna assembly 5 Connect the touch screen cable to its connector on the display panel and antenna assembly 6 Adhere the Mylar to the display cable connector 7 Adhere the tape that s...

Page 47: ...ons in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the display assembly 3 Remove the display back cover 4 Remove the display hinges 5 Remove the camera 6 Remove the display cable Procedure After performing the steps in prerequisites we are left with the...

Page 48: ...w the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display panel on a flat surface Post requisites 1 Replace the display cable 2 Replace the camera 3 Replace the display hinges 4 Replace the display back cover 5 Replace the display assembly 6 Replace the base cover...

Page 49: ...s 1 Remove the base cover 2 Remove the battery 3 Remove the heat sink Procedure 1 Remove the tape that secures the fan cable to the system board 2 Disconnect the fan cable from the system board 3 Remove the tape that secures the I O board cable to its connector on the system board 4 Disconnect the I O board cable from its connector on the system bard 5 Remove the tape that secures the I O board ca...

Page 50: ...15 Remove the two screws M2x3 that secures the system board to the palm rest and keyboard assembly 16 Lift the system board off the palm rest and keyboard assembly 50 Removing the system board ...

Page 51: ...d keyboard assembly 3 Connect the touch screen board cable from the system board 4 Close the latch and connect the display cable to the system board 5 Align the display cable bracket and replace the two screws that secure the display cable bracket to the system board 6 Align the Type C bracket and remove the two screws M2x4 that secure the Type C bracket to the system board 7 Connect the speaker c...

Page 52: ...Post requisites 1 Replace the heat sink 2 Replace the battery 3 Replace the base cover 52 Replacing the system board ...

Page 53: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the fan 4 Remove the heat sink 5 Remove the I O board 6 Remove the speakers 7 Remove the wireless card 8 Remove the display assembly 9 Remove the system board Procedure After performing the steps in prerequisites we ...

Page 54: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest and keyboard assembly on a flat surface Post requisites 1 Replace the system board 2 Replace the display assembly 3 Replace the wireless card 4 Replace the speakers 5 Replace the I O board 6 Replace the heat sink 7 Replace the fan 8 Replace ...

Page 55: ...keys A standard USB Windows keyboard can also be used with the Chromebook using the same keyboard shortcuts Keyboard keys function The Chromebook keyboard is designed to help you access the features that you need the most The table below is an overview of the special keys on the top row of the keyboard Table 3 Special keys Keys Description Go to the previous page in browser history Go to the next ...

Page 56: ...t and the down arrow Home Press Ctrl Alt and the up arrow End Press Ctrl Alt and the down arrow Delete Press Alt Backspace Toggle the bookmark bar Ctrl Shift B Search current webpage Ctrl F Open a new tab Ctrl T Open a new window Ctrl N Open the link you clicked in a new background tab Press Alt and click a link Switch to next tab Ctrl Tab Switch to next window Switch to next window Sign out of Go...

Page 57: ... your Inspiron Chromebook 2 Click the status area in the lower right corner where your account picture appears 3 Select your Bluetooth status in the menu that appears 4 If Bluetooth is disconnected click the disconnected icon or click Enable Bluetooth in the menu Your Inspiron Chromebook will automatically scan for available Bluetooth devices 5 Select the device you want to add from the list of av...

Page 58: ...sed on Google s popular Chrome browser It has been developed to provide a fast simple and more secure computing experience for users who spend most of their time online Key Benefits Speed Simplicity Security Updatability Syncronisability High power at low cost Easy to learn and use Documents calendar e mail contacts and tasks available online and offline and all securely backed up and synchronised...

Page 59: ...the integrity of Read Write R W firmware R W firmware verifies the active Linux kernel During run time the kernel verifies each block read from disk If a verification step fails and there is no backup option the machine enters recovery mode The Developer Mode switch turns off verified boot at the Kernel stage to enable users to run Chromium OS or other OS The BIOS is always verified Software 59 ...

Page 60: ...nd a backup copy Each copy consists of a kernel partition and a root file system The backup copy is updated automatically in the background Users only need to reboot The partition contains encrypted user data and is also used in the factory for storing test software 60 Software ...

Page 61: ...ey or SD card Recovery mode is entered if verified boot fails A user can force recovery mode via a key combination during boot Coreboot and U boot Custom Firmware Coreboot x86 only Memory and chipset initialization Open source except for MRC binary from Intel U Boot Performs verified boot Handles recovery and Developer Mode Open source code Normal boot is very fast as it takes less than 1 second t...

Page 62: ...developer switch Includes additional licensed features such as the Netflix plugin video codecs and fonts View system information This page contains all the information about viewing system information for the Dell Inspiron Chromebook Dell Inspiron Chromebook does not support Dell BIOS Hence there are several ways to check system specifications depending on the information you are searching for The...

Page 63: ...ion Commands Action and Purpose Screenshot chrome help View basic OS information chrome settings View information such as screen resolution options Device Display settings touchpad and other basic hardware information Software 63 ...

Page 64: ...on and Purpose Screenshot chrome system View advanced system information such as the Google Chrome version BIOS information CPU information memory information network status power supply information etc 64 Software ...

Page 65: ...Commands Action and Purpose Screenshot chrome net internals export View advanced networking information Software 65 ...

Page 66: ...d continue troubleshooting 2 The battery might have gone into a deep discharge state Plug the Inspiron Chromebook into the AC adapter and let it charge for at least 30 minutes and try turning it on again NOTE Google Chromebook Help recommends a charge time of 30 minutes For further information see Chromebook won t turn on or won t chargeunder the System problems section on support google com NOTE ...

Page 67: ... including YouTube and audio files stored locally on the Inspiron Chromebook If the speakers are not responding when attempting to listen to audio 1 Unplug the device from all cables USB headphones and displays 2 Try playing audio from various sources including YouTube and audio files stored locally on the Inspiron Chromebook 3 Try rebooting the Inspiron Chromebook 4 If audio still does not respon...

Page 68: ...e solutions Touchpad not responding If the touch pad has stopped responding try the following steps to resolve the issue 1 Try moving the cursor after each step 2 Click the Esc key several times 3 Drumroll the fingers across the touch pad for a few seconds 4 Restart the Chrome OS by pressing the power button until the device turns off and then turn it on again 5 If the cursor still does not move w...

Page 69: ...e continues to appear try closing inactive tabs or other programs to free up more memory 2 If issue persists please see He s Dead Jim from Google knowledge base Chrome OS is missing or damaged If the Inspiron Chromebook does not start and displays the message Chrome OS is missing or damaged Please insert a recovery USB stick into the USB ports on the device Perform a system recovery See performing...

Page 70: ...ll the instructions exactly as specified in Step2 Create the recovery USB flash drive or SD card You successfully recovered your Inspiron Chromebook but now you can not use your USB or SD card with Windows After you have completed recovery you need to format your USB or SD card using the recovery tool You successfully recovered your Inspiron Chromebook but now Windows does not recognize the size o...

Page 71: ...vanced commands used for debugging ping c count i interval n s packetsize W waittime Sends ICMP ECHO_REQUEST packets to a network host If is gw then the next hop gateway for the default route is used It works just like the ping command on other operating systems Press Clrt C to stop the ping process or halt any other command in CROSH ssh optional args Starts the ssh subsystem if invoked without an...

Page 72: ...her peers in the network and shares the downloaded updates with them Run this command without arguments to see the current state rlz status enable disable Enables or disables RLZ rollback Attempts to roll back to the previous update cached on your system Only available on non stable channels and non enterprise enrolled devices Please note that this will power wash your device route n 6 Displays th...

Page 73: ... before autorepeat starts The rate is the number of repeats per second xset r keycode on off Turns autorepeat on off If a keycode is specified it affects only that key If not specified it affects global behavior Commonly used CROSH command This page contains information about the most commonly used CROSH commands to diagnose the Dell Inspiron Chromebook Below are some of the most commonly used CRO...

Page 74: ...e battery is charging Check battery health Follow the steps to evaluate the health of the Inspiron Chromebook battery and check the discharge rate 1 Disconnect the AC adapter from the Inspiron Chromebook 2 Turn on and sign in to Inspiron Chromebook 3 Open the Chrome browser 74 Troubleshooting ...

Page 75: ...tery health and discharge rate If the Battery health percentage is greater than 50 the battery is within the expected wear limits If the Battery health percentage is equal to or less than 50 and the battery is less than a year old the battery is outside expected wear limits and might need to be replaced Troubleshooting 75 ...

Page 76: ...elow to perform a memory check for Inspiron Chromebook NOTE This will approximately take 20 minutes and it also depends on the capacity of the memory 1 Turn on and sign in to Inspiron Chromebook 2 Open the Chrome browser 3 Press CTRL ALT T to open CROSH 4 Type memory_test into CROSH and then press Enter 76 Troubleshooting ...

Page 77: ...5 A diagnostic screen displays the result of the memory test passed without any errors Example of a memory test failure Troubleshooting 77 ...

Page 78: ...lowing sections to test the network adapter Follow the instruction to gather the information about the network and diagnose the network errors 1 Turn on and sign in to Inspiron Chromebook 2 Open the Chrome browser 3 Press CTRL ALT T to open CROSH 4 Type network_diag into CROSH and then press Enter 78 Troubleshooting ...

Page 79: ...SH performs a set of network diagnostic tests A diagnostic screen displays the results of the network adapter health test 6 The diagnostic test log is saved as a txt plain text file in the Files app Troubleshooting 79 ...

Page 80: ...agnostics Test for NIC and Internet connection Chrome Information chrome version More Who am I type of stuff Create Recovery USB Stick chrome imageburner Google s version of DBAR DBRM Chrome Flags chrome flags Experimental features beyond the scope of what Dell supports Memory Troubleshooting chrome memory View running processes and memory utilization Module Load chrome conflicts Shows conflicts o...

Page 81: ...ks Following are the 12 most helpful chrome commands that you should know Table 17 Helpful chrome commands Chrome Commands Purpose Screenshot chrome flags From here you can enable some of the experimental features that are hidden in the Google Chrome browser Please note that as mentioned on this page since these are experimental these might not work as expected and might cause issues Enable these ...

Page 82: ...lso available from the Menu Downloads Shortcut key is Ctrl J chrome extensions This is also available from the Menu Tools Extensions chrome bookmarks This is also available from the Menu Bookmarks Bookmark Manager Short cut key is Ctrl Shift O 82 Troubleshooting ...

Page 83: ...ID process name and the memory it takes chrome net internals This displays all networking related information Use this to capture network events generated by the browser You can also export this data You can view DNS host resolver cache One of the important features in this feature is Test If a URL failed to load you can go to chrome net internals click on Tests tab type that URL which failed and ...

Page 84: ...down of how much space the individual websites took under temporary files chrome sessions This displays the number of sessions and magic list that are currently running chrome settings This is also available from the Menu Options on Windows and Menu Preferences on Linux From here you can control various browser related settings 84 Troubleshooting ...

Page 85: ...ns or if you are experiencing issues with your user profile NOTE All data stored on your Inspiron Chromebook such as downloaded files photos owner permissions and saved networks will be deleted for all accounts when performing a factory reset After clearing this data you will be guided through the initial setup again Resetting your device will not affect your accounts themselves or any data synced...

Page 86: ...1 Click the status area in the lower right corner where your account picture appears 86 Troubleshooting ...

Page 87: ...2 Click Settings as highlighted from the screenshot below Troubleshooting 87 ...

Page 88: ...3 Click Show advanced settings to expand the menu 88 Troubleshooting ...

Page 89: ...4 Click the Powerwash button Troubleshooting 89 ...

Page 90: ...Recovering the Inspiron Chromebook This page contains information about recovering Dell Inspiron Inspiron Chromebook Install a new version of the Chrome operating system on your Inspiron Chromebook by going through the recovery process You may want to go through this process if you are having problems updating your Inspiron Chromebook or if it stops working NOTE All account information and data st...

Page 91: ...r Inspiron Chromebook make sure to create the recovery flash drive on the same model Windows Instructions 1 Click this link to download the Recovery Tool If you are a network administrator for your school business or organization click this link to download the Recovery Tool 2 3 2 Run the tool and follow the instructions that appear on your screen 3 After you recover your Inspiron Chromebook you m...

Page 92: ... be set as the owner account Chrome OS verification is turned off Message By default Inspiron Chromebooks are set to the normal user mode If you ve set the user mode to developer mode instead you ll see a screen with the message Chrome OS verification is turned off when you start up Use the developer mode if you want to test your own version of the Chrome operating system Press Ctrl D to enter dev...

Page 93: ...ve completed recovery you need to format your USB or SD card using the recovery tool You successfully recovered your Inspiron Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover After you have completed recovery you need to format your USB or SD card using the recovery tool Troubleshooting 93 ...

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