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Dell Inspiron 8000, Solution Manual

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Dell Inspiron 8000 Solution Manual Download Page 28

28

Solving Problems

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Video and Display Problems

If the display is blank

If the display is difficult to read

C

H E CK

 

T H E

 

PO W ER

 

LI G HT

—

When the power light is blinking, the computer 

has power. If the power light is blinking, the computer is in standby mode—press 

the power button to resume from standby mode. If the power light is off, press 

the power button.

C

H E CK

 

T H E

 

BAT T E R Y

—

If you are using a battery to power your computer, the 

battery charge may be depleted. Connect the computer to an electrical outlet 

using the AC adapter, and turn on the computer.

T

ES T

 

T H E

 

E LEC T RI CA L

 

O U T LET

—

Ensure that the electrical outlet is working 

by testing it with another device, such as a lamp.

C

H E CK

 

T H E

 AC 

ADA P T ER

—

Be sure that the power cable is firmly inserted 

into the electrical outlet and the green light on the AC adapter is on.

A

D JU S T

 

T HE

 P

OW ER

 P

RO P ER T IE S

—

Search for the keyword 

standby

 in 

Windows Help

. To access help files, see page 26.

A

D JU S T

 

T HE

 

BR I GH T N ES S

—

See the 

Tell Me How

 help file (see page 26) for 

instructions on adjusting the brightness.

M

O VE

 

T HE

 

S U BW OOF ER

 

AW A Y

 

FR OM

 

T H E

 

CO MP U T E R

 

O R

 

MO N IT O R

—

If your external speaker system includes a subwoofer, ensure that the subwoofer is 

at least 60 cm (2 ft) away from the computer or external monitor.

E

L IM I N AT E

 

P OS S I B LE

 

IN T E R F ERE N CE

—

Turn off nearby fans, fluorescent 

lights, or halogen lamps to check for interference.

R

O T AT E

 

T H E

 

COM P U T ER

 

T O

 

FA CE

 

A

 

D I FFER EN T

 

D I REC T I ON

—

Eliminate 

sunlight glare, which can cause poor picture quality.

Summary of Contents for Inspiron 8000

Page 1: ...www dell com support dell com Dell Inspiron 8000 System SOLUTIONS GUIDE ...

Page 2: ...ject to change without notice 2001 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell Dell TravelLite Inspiron DellWare Dimension OptiPlex Dell Precision and Latitude are trademarks of Dell Computer Corporation Intel and Pentium are registered tradema...

Page 3: ...rinter 14 USB Printer 15 Turning Off the Computer 16 Windows Millennium Edition Me and Windows 2000 16 Using the Media Bay 17 Swapping Devices While the Computer Is Turned Off 18 Swapping Devices While Windows Is Running 19 Setting Up the Dolby Headphone 20 Setting Up the APR to Connect to a Network 20 Setting Up the APR for Windows Me 20 Setting Up the APR for Windows 2000 21 2 Solving Problems F...

Page 4: ...a USB printer 31 Modem Problems 31 Scanner Problems 32 Touch Pad Problems 33 External Keyboard Problems 33 Unexpected Characters 33 Drive Problems 34 If you cannot save a file to a floppy disk 34 If you cannot play a music CD or install a program from a CD 35 If you cannot play a DVD movie 35 If the CD RW drive stops writing 36 If you have a hard drive problem 36 Network Problems 37 Windows Error ...

Page 5: ...indows Me 43 Reinstalling Windows 2000 44 3 Adding Parts Replacing the Palm Rests 48 Using the Advanced Port Replicator 49 Connecting External Devices to the APR 49 APR Controls and Indicators 51 Docking the Computer 52 Undocking the Computer 53 Monitor Stand 54 Adding Memory 55 Replacing a Hard Drive 57 Returning a Hard Drive to Dell 59 4 Appendix Specifications 62 Standard Settings 68 System Set...

Page 6: ... Warranty Repair or Credit 83 Regulatory Information 83 General EMC Guidelines 83 FCC Notices U S Only 84 Battery Disposal 87 NOM Information Mexico Only 88 Información para NOM únicamente para México 88 Warranty and Return Policy Information 90 Macrovision Product Notice 90 Index 91 ...

Page 7: ...inals The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns Be sure that nothing rests on your AC adapter s power cable and that the cable is not located where it can be tripped over or stepped on Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not c...

Page 8: ...t exceed the ampere rating of the extension cable To remove power from the computer turn it off remove the battery and disconnect the AC adapter from the electrical outlet If your computer includes an integrated or optional PC Card modem disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line To help avoid the potential...

Page 9: ...e before using the computer NOTICE When taking the computer from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the computer to acclimate to room temperature before turning on power When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it eve...

Page 10: ... Wait 5 seconds after turning off the computer before disconnecting an external device or removing a memory module to help prevent possible damage to the system board 1 Turn off your computer and all attached devices 2 Disconnect your computer and external devices from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication l...

Page 11: ...ent static damage discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer You can also take the following steps to prevent static damage Do not remove items from their antistatic packing material until you are ready to install them ...

Page 12: ...12 Safe t y Ins tr uct ions w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 13: ...w d e l l c o m s u p p o r t d e l l c o m SE CT ION 1 Setting Up Connecting a Printer Turning Off the Computer Using the Media Bay Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network ...

Page 14: ...ter documentation If you need to install a printer driver insert the installation CD into the CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD or DVD drive usually dr...

Page 15: ...e page 14 USB Printer HINT You can connect USB devices while the computer is turned on 1 Install the printer driver if necessary see page 14 2 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way parallel printer cable parallel connector on computer parallel connector on printer screws 2 clips 2 notches 2 ...

Page 16: ...llennium Edition Me and Windows 2000 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes USB printer cable USB connector on back of computer USB connector on printer...

Page 17: ...The media bay also supports the following devices CD drive CD RW drive DVD drive Zip drive Second hard drive Second battery Dell TravelLite module NOTICE To prevent irreparable damage to the docking connector do not remove or replace devices while the computer is connected to an advanced port replicator APR ...

Page 18: ...If the computer is connected docked to an APR undock it see page 53 3 Close the display and turn the computer over 4 Slide and hold the latch release and pull the device out of the media bay NOTICE To prevent damage place devices in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid placing heavy objects on top of them bottom of computer device lat...

Page 19: ... release and pull the device out of the media bay 5 Insert the new device into the bay and push it until you hear a click 6 Click OK Then click OK again to close the Softex BayManager window In Microsoft Windows 2000 1 Double click the Unplug or Eject Hardware icon on the Microsoft Windows taskbar 2 Click the device you want to eject and then click Stop 3 Click OK and wait until the device you wan...

Page 20: ...to Connect to a Network HINT A network adapter is also referred to as a network interface controller NIC NOTICE Do not install a network adapter or a network adapter modem combination PC Card until you complete the advanced port replicator APR setup If you purchased the APR with an integrated network adapter you must first configure the computer to use the APR with a network Setting Up the APR for...

Page 21: ...ings Setting Up the APR for Windows 2000 NOTICE Do not install the drivers from the CD that is shipped with the APR The network adapter will not work if they are installed 1 If the computer is on shut down the operating system and turn off the computer see page 16 2 Disconnect all external devices from the APR 3 Insert the computer into the APR 4 Attach the network cable and the AC adapter to the ...

Page 22: ...22 S e tt i n g U p w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 23: ...roblems Printer Problems Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windo...

Page 24: ... this chart to quickly find the answers to your questions HINT If you have a problem with an external device see the device documentation or contact the manufacturer See page 26 See page 37 Get technical assistance from Dell See page 69 Press the power button to resume from standby mode See the Tell Me How help file for more information on standby mode ...

Page 25: ...Solving Problems 25 See page 28 See page 29 See page 30 See page 31 See page 32 See page 37 See page 33 See page 39 See page 33 See page 38 See page 40 See page 42 See page 34 See page 33 See page 33 ...

Page 26: ...ME HELP 1 Click the Start button and then click Help 2 Type a word or phrase that describes your problem in the Search box and then click Go 3 Click the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby m...

Page 27: ... cables too many devices on a power strip or multiple power strips connected to the same electrical outlet ADJUST THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in Windows Help To access help files see page 26 RESEAT THE MEMOR Y MODULES If your computer power light turns on but the display remains blank you may need to reseat the memory modules see page 55 OPE...

Page 28: ...utlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Be sure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on ADJUST THE POWER PROPERTIES Search for the keyword standby in Windows Help To access help files see page 26 ADJUST THE BRIGHTNESS See the Tell Me How help file see page 26 for instructions on ad...

Page 29: ...splay icon and then click the Settings tab 3 Try different settings for Colors and Screen area ADJUST THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted CHECK THE VOLUME CONTROL BUTTONS Press both volume control buttons simultaneously or press Fn End to disable mute or reenabl...

Page 30: ...R SELF TEST Some speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 m 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights ...

Page 31: ... THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 14 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and ...

Page 32: ...art button point to Settings and click Control Panel In Windows 2000 double click Control Panel 2 In the Control Panel window double click Modems If there are multiple entries for the same modem or modems listed that are not installed delete the entries and restart the computer 3 Click the Diagnostics tab 4 Click the COM port for your modem 5 Click More Info to verify that the modem is communicati...

Page 33: ...oint to Settings click Control Panel or double click Control Panel in Windows 2000 and then double click the Mouse icon Try adjusting the settings DISCONNECT THE KEYBOARD CABLE Shut down the computer see page 16 Disconnect the keyboard cable and check the cable connector for bent or broken pins DISABLE THE NUMERIC KEYPAD Press the Num Lk key to disable the numeric keypad Verify that the numbers lo...

Page 34: ...he floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CANNOT SAVE FILES TO A FLOPPY DISK Ensure that the floppy disk is not full or write protected locked See the following illustration TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibil...

Page 35: ...low speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted IF YOU HAVE ONE CD IN THE FIXED OPTICAL DRIVE AND ONE CD IN THE MEDIA BAY To identify which CD is not playing For Windows 2000 double click the Softex BayManager icon on the taskbar Then click the Storage Devices tab and click Computer to see if the device is listed Click ...

Page 36: ... TO A CD RW DISK Search for the keyword standby in Windows Help To access help files see page 26 CHANGE THE WRITE SPEED TO A SLOWER RATE The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Closing all programs before writing to the CD RW may also alleviate the problem CHECK THE HARD DRIVE FOR ERRORS Windows Me Click the Start button point ...

Page 37: ... to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames NOT ENOUGH MEMOR Y OR RESOURCES CLOSE SOME PROGRAMS AND TR Y AGAIN You have...

Page 38: ...k Add Remove and follow the prompts on the screen 5 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then double click Control Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Change Remove and follow the prompts on the screen 5 See the program documentation for installation...

Page 39: ...on the screen REVIEW MODEM PROBLEMS See page 31 TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button point to Settings and then click Control Panel In Windows 2000 double click Control Panel 2 Double click the Modems icon 3 In the Modems Properties window click ...

Page 40: ...f the metal connectors on the back of the computer 4 Remove the media bay device see page 17 and any installed PC Cards and put them in a safe place to dry 5 Remove the battery 6 Wipe off the battery and put it in a safe place to dry 7 Remove the hard drive see page 57 8 Remove the memory modules see page 55 9 Open the display and place the computer right side up across two books or similar props ...

Page 41: ...you cannot identify the damaged components call Dell for technical assistance see page 69 If You Drop or Damage Your Computer 1 Save and close any open files exit any open programs and shut down the computer see page 16 2 Disconnect the AC adapter from the computer and disconnect the AC adapter from the electrical outlet 3 Turn off any attached external devices and disconnect them from their power...

Page 42: ...iver or utility from your Drivers and Utilities CD perform the following steps 1 Save your work in all open programs 2 Insert your Drivers and Utilities CD into the CD or DVD drive In most cases the CD should start running automatically If it does not start Microsoft Windows Explorer click your CD drive directory to display the CD contents and then click the Start htm file 3 Click a language butto...

Page 43: ...allation is not an option Click the Extract button to extract the driver files to your hard drive Click Run this program from its current location in the next dialog box Follow the instructions in the Readme file that is included with the drivers NOTICE If instructed to navigate to the driver files click the CD directory on the driver information screen to display the files associated with that dr...

Page 44: ...indows for the first time window appears 9 If the mouse tutorial starts press Esc to exit and then press y 10 Click the regional setting closest to where you live and then click Next 11 Click the graphic that matches your keyboard layout and then click Next 12 In the User Information window type your name and if applicable company name and then click Next The Name field must be completed the Compa...

Page 45: ...age appears on the screen 5 When the Windows 2000 Setup window appears ensure that the To setup Win2000 now press ENTER option is highlighted Then press Enter 6 Read the information in the License Agreement window and then press F8 to continue 7 When the Windows 2000 Professional Setup window appears press the arrow keys to select the Windows 2000 partition option that you want To continue press t...

Page 46: ...e and Time Settings window and then click Next Windows 2000 begins to install its components and configure the computer 16 When the Completing the Windows 2000 Setup Wizard window appears remove the CD from the drive and then click Finish The computer automatically restarts NOTICE Make sure that you reinstall the Intel Chip Set Update Utility driver before you reinstall any other drivers Enabling ...

Page 47: ...w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 3 Adding Parts Replacing the Palm Rests Using the Advanced Port Replicator Adding Memory Replacing a Hard Drive ...

Page 48: ...he bottom of the computer 4 Slide and hold the latch release on the left side and remove any device installed in the media bay 5 Slide and hold the latch release on the right side and remove any battery installed in the battery bay 6 Locate the indentation under each palm rest place your thumbs on the indentation and push to release the palm rests 7 Remove the palm rests 8 To replace the palm rest...

Page 49: ... Do not attempt to lift the computer while it is connected to the APR Doing so will damage the docking connector Connecting External Devices to the APR HINT If the cable connector from the external device has thumbscrews be sure to tighten them to ensure a proper connection 1 See the following illustrations for connector locations 2 Connect the external devices to an electrical outlet if applicabl...

Page 50: ...r numeric keypad Connect a PS 2 compatible mouse Connect a serial device such as a serial mouse or digital camera Connect a network interface cable Connect a parallel device such as a printer Connect an external monitor Connect the AC adapter keyboard connector serial connector USB connectors 2 parallel connector network connector video connector mouse connector AC adapter connector ...

Page 51: ...the side of the APR APR Controls and Indicators audio line out connector docking light undock request button power button power light drive access light eject position unlocked position locked position eject locking lever padlock slot security lock slot ...

Page 52: ...d close all open files exit all open programs and shut down the computer see page 16 2 Disconnect any external devices and remove any PC Cards from the computer 3 Connect the AC adapter to the connector on the APR and connect the AC power cable to an electrical outlet 4 Horizontally center the computer on the APR base with the back of the computer facing the APR docking connector 5 Slide the compu...

Page 53: ...tart 1 Save and close all open files and exit all open programs 2 Perform one of the following procedures Click the Start button and then click Eject PC After a few seconds the computer power light turns off Press the undock request button on the APR After a few seconds the green docking light turns off 3 Slide the eject locking lever on the left side of the APR to the eject position to undock the...

Page 54: ... the back legs on the monitor stand engage the slots on either side of the APR base NOTICE The stand supports monitors that weigh up to 45 3 kg 100 lb Heavier monitors may damage the stand computer and APR eject locking lever docking light undock request button monitor stand APR APR base computer ...

Page 55: ...rking inside your computer read the Safety Instructions at the front of this guide see page 7 NOTICE Do not install or remove a memory module when the computer is turned on in standby mode or in hibernate mode 1 Save and close any open files exit any open programs and shut down the computer see page 16 2 Remove all installed batteries and disconnect external devices 3 Disconnect the AC adapter cab...

Page 56: ...nails to carefully spread apart the inner metal tabs of the memory module connector The module should pop up b Lift the memory module away from the connector 7 Install the memory module HINT If the memory module is not installed properly the computer will not boot No error message indicates this failure a Align the notch in the module with the slot in the center of the connector b Slide the edge o...

Page 57: ...te the system configuration information Replacing a Hard Drive NOTICE Hard drives are extremely fragile and must be handled carefully Even a slight bump can damage the drive HINT Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard...

Page 58: ...talled batteries and disconnect the AC adapter cable and any external devices from the computer 3 Turn the computer over and remove the hard drive screw NOTICE When the hard drive is not in the computer protect the drive from exposure to static electricity by storing it in protective antistatic packaging 4 Lift up the hard drive cover until you hear a click 5 Slide the hard drive out of the comput...

Page 59: ...hear a click b Push the hard drive until it is fully seated in the bay c Press the hard drive cover down 8 Replace and tighten the screw you removed in step 3 9 Install the Dell provided operating system see page 43 10 Install the Dell provided drivers and utilities see page 42 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging Otherwise the hard drive...

Page 60: ...60 Ad d i n g Pa r ts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 61: ...N F F F F I I I I D D D D E E E E N N N N T T T T I I I I A A A A L L L L P P P P R R R R E E E E L L L L I I I I M M M M I I I I N N N N A A A A R R R R Y Y Y Y 4 4 4 4 1 1 1 1 6 6 6 6 0 0 0 0 1 1 1 1 w w w d e l l c o m s u p p o r t d e l l c o m SE CT ION 4 Appendix Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information Macrovision Produc...

Page 62: ...entium III or Mobile Celeron L1 cache 32 KB internal L2 cache 128 KB or 256 KB Math coprocessor internal to microprocessor System Information System chip set Intel 815e AGP Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits Flash EPROM 4 Mb Graphics bus width 32 bit AGP 4X cable bus PC Card CardBus controller Texas Instruments PCI 4450 4451 CardBus controller PC...

Page 63: ... access time CL2 NOTE CL2 indicates a CAS latency of two clocks Ports and Connectors Serial 9 pin connector 16550C compatible 16 byte buffer connector Parallel unidirectional standard AT bidirectional or ECP connector Video VGA connector Audio stereo line in mini connector microphone mini connector headphone speakers line out mini connector PS 2 keyboard mouse 6 pin mini DIN connector USB two USB ...

Page 64: ... pin serial connector Video Video type 128 bit hardware accelerated video support Data bus 4X AGP Video controller NVIDIA GeForce2 Go or ATI Mobility M4 Video memory 8 MB standard 16 MB and 32 MB maximum LCD interface LVDS TV support NTSC or PAL in S video and composite modes Audio Audio controller ESS Technology Maestro 3i Stereo conversion 16 bit analog to digital and digital to analog Interface...

Page 65: ... 87 U S Canada and locations that use traditional Chinese 88 Europe 90 Japan Key travel 2 7 0 3 to 0 4 mm 0 11 0 016 inch Key spacing 19 05 0 3 mm 0 75 inch 0 012 inch Layout QWERTY AZERTY Kanji Touch Pad Interface PS 2 compatible X Y position resolution graphics table mode 240 cpi Size Thickness 2 00 mm 0 08 inch at highest component Width 64 88 mm 2 55 inch Height 48 88 mm 1 92 inch rectangle wi...

Page 66: ...surrounding key caps Power Supply voltage 5 V 0 5 VDC Supply current 25 mA maximum operating current for track stick and touch pad combined ESD in accordance with IEC 801 2 Modem Data fax modem optional 56K V 90 mini PCI card modem Data fax network adapter optional 10 100 LAN 56K V 90 mini PCI card modem Battery Type 8 cell lithium ion dual battery support is available via the media bay Dimensions...

Page 67: ... AC Adapter Input voltage 90 to 135 VAC and 164 to 264 VAC Input current maximum 1 5 A Input frequency 40 to 63 Hz Output current 4 5 A maximum 4 second pulse 3 5 A continuous Rated output voltage 20 VDC Dimensions Height 27 94 mm 1 1 inches Width 58 42 mm 2 3 inches Depth 133 85 mm 5 25 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 40 C 32 to 104 F Storage 4 to 65 C 40 ...

Page 68: ...up Pages The system setup pages display the current setup information and settings for your computer You can change settings that appear as white type on the screen Page 1 displays system information Page 2 displays boot configuration and dock configuration settings Page 3 displays basic device configuration settings Page 4 displays battery charge status Maximum vibration Operating 0 9 GRMS using ...

Page 69: ...ell HINT Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the telephone numbers codes and electronic addresses provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Contact Numbers and Addresses Country City International Access Code Country Code City Code Dep...

Page 70: ...91 04 0 Website http support euro dell com E mail tech_support_central_europe dell com Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website http support euro dell com E mail tech_be dell com Braz...

Page 71: ...education and medical toll free 1 800 567 7542 Sales Major Accounts toll free 1 800 387 5755 TechFax toll free 1 800 950 1329 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support toll free 800 858 2437 Customer Experience toll free 800 858 2060 Home and Small Business toll free 8...

Page 72: ...re 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Website http support euro dell com E mail den_support dell com Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home Small Business Customer Care 09 693 7...

Page 73: ...1 00 Fax 01 55 94 71 99 Website http support euro dell com E mail web_fr_tech dell com Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Custo...

Page 74: ... 907 5590 Switchboard 01 286 0500 Website http support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 824 13 Switchboard 02 696 821 12 Website http support euro dell com E mail web_it_tech dell com Corporate Technical Support 02 577...

Page 75: ...utside of Japan Dell Precision OptiPlex and Latitude toll free 0120 1984 33 81 44 556 3894 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Home and Small Business Group Sales 044 556 3344 Preferred Accounts Division Sales 044 556 3433 Large Corporate Accounts 044 556 3430 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website http support jp dell com Korea Seoul Inter...

Page 76: ... Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website http support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Cus...

Page 77: ... 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Technical Support 020 581 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Websit...

Page 78: ... Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Technical Support 22 57 95 700 Customer Care 22 57 95 999 Sales 22 57 95 999 Fax 22 57 95 998 Switchboard 22 57 95 999 Website http support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 35 800 834 077 Customer Care 34 902 118 540 or 35 800 834 075 Sales 35 80...

Page 79: ...dell com Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website http support euro dell com E mail web_esp_tech dell c...

Page 80: ...Code 41 City Code 22 Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website http support euro dell com E mail swisstech dell com Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 ...

Page 81: ...0 908 0500 Technical Support Direct PAD and General 0870 908 0800 Global Accounts Customer Care 01344 723186 Corporate Customer Care 01344 723185 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860456 Website http sup...

Page 82: ...count number handy medical institutions or value added resellers VARs Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 De...

Page 83: ... also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information General EMC Guidelines Shielded signal cables Using shielded cables ensures that you maintain the appropri...

Page 84: ... then click Tell Me How FCC Notices U S Only Most Dell computers are classified by the Federal Communications Commission FCC as Class B digital devices However the inclusion of certain options can change the rating of some configurations to Class A To determine which classification applies to your computer examine all FCC registration labels located on the bottom or back panel of your computer on ...

Page 85: ...the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac...

Page 86: ...s information to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company To be certain of th...

Page 87: ... section titled Contacting Dell in your computer s online guide to find the appropriate telephone number for obtaining customer assistance If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a comp...

Page 88: ...attery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer...

Page 89: ...sitivos descritos en este documento en cumplimiento con los requisitos de la Norma Oficial Mexicana NOM Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Co...

Page 90: ... your computer see the Tell Me How help file To open the file click the Start button on the Windows desktop point to Programs point to User s Guides and then click Tell Me How Macrovision Product Notice The following product notice applies to the Macrovision Corporation product that is included with the DVD drive This product incorporates copyright protection technology that is protected by method...

Page 91: ...xing problems 28 Dolby Headphone Setting Up 20 drives fixing problems 34 DVD drive fixing problems 35 E e mail fixing problems 40 error messages start up 27 Windows 37 external keyboard fixing problems 33 F finding solutions 24 floppy drive fixing problems 34 H hard drive fixing problems 36 preventing damage 58 preventing data loss 57 replacing 57 returning to Dell 59 troubleshooting 36 help file ...

Page 92: ...ngs system setup program 68 shutdown 16 software fixing problems 38 sound adjusting volume 29 fixing problems 29 speaker adjusting volume 29 fixing problems 29 specifications 62 system setup program 68 T technical assistance telephone numbers and addresses 69 warranty repair or credit 83 Tell Me How help file accessing 26 touch pad fixing problems 33 troubleshooting about 24 blank display 28 blue ...

Page 93: ...s 33 unexpected characters 33 USB printer problems 31 wet computer 40 Windows error messages 37 turning off the computer 16 V video fixing problems 28 W warranty 90 wet computer 40 Windows 2000 error messages 37 Help 26 reinstalling 44 Windows Me error messages 37 Help 26 reinstalling 43 shutdown 16 ...

Page 94: ...94 Index 94 Index ...

Page 95: ...ONTACT Cathy Brown 512 723 9330 EMAIL ADDRESS cathy_brown dell com VENDOR AMF IPC only for 1 22 DATE 01 12 01 COMPUTER SOURCE Dell PC APPLICATION SOFTWARE FrameMaker Version 5 5 2 POSTSCRIPT FILES Yes POSTCRIPT DRIVER USED Linotronic 330 COLOR SEPARATED FILES English Yes Languages No COMPRESSED TESTED Yes PAGE SIZE 7 5 x 9 inches PAGE ORIENTATION Portrait LINE SCREEN 133 lpi TRANSPORT MEDIA FTP HA...

Page 96: ...ree Section Four Index 7328Vam1 ps 7328Vtp1 ps 7328Vtc1 ps 7328Vsi1 ps 7328Vc11 ps 7328Vc21 ps 7328Vc31 ps 7328Vc41 ps 7328Vix1 ps 2 2 4 6 10 24 14 30 4 Blank Inside Includes Copyright 3 6 7 12 13 22 23 46 47 60 61 90 91 94 TOTAL PAGE COUNT 96 SPECIAL INSTRUCTIONS Add blank pages needed to complete signatures TRANSLATION INSTRUCTIONS This document follows the Primary Guide Format Please use the mo...

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