Dell Inspiron 6000, Owner'S Manual

Page: 59 / 126

Solving Problems
59
Unexpected characters
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide .
The computer does not start up
C
HECK THE EXTERNAL KEYBOARD
—
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the Start button, point to All Programs
→
Accessories , and click
Notepad .
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD , CHECK THE INTEGRATED
KEYBOARD
—
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the Start button, point to All Programs
→
Accessories , and click
Notepad .
5
Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "FCC Notices (U.S. Only)" on page 102.
D
ISABLE THE NUMERIC KEYPAD
— Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET