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Dell Inspiron 3500, Reference And Troubleshooting Manual

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Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide

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Architecture . . . . . . . . . . . . . . . . . . . . . . . . SDRAM

Memory module capacities. . . . . . . . . . . . 32- and 64-MB SODIMM

Standard RAM. . . . . . . . . . . . . . . . . . . . . . 32- or 64-MB installed in memory slots

Maximum RAM. . . . . . . . . . . . . . . . . . . . . 128 MB

Memory access time/clock 
frequency  . . . . . . . . . . . . . . . . . . . . . . . . . 66 MHz

BIOS address  . . . . . . . . . . . . . . . . . . . . . . F000:0000 

&RQQHFWRUV

Serial (DTE) . . . . . . . . . . . . . . . . . . . . . . . . one 9-pin connector; 16550-compatible, 

16-byte buffer 

Parallel . . . . . . . . . . . . . . . . . . . . . . . . . . . . one 25-hole connector; unidirectional, 

bidirectional, EPP 1.9, or ECP

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . one 15-hole connector

PS/2 keyboard/mouse . . . . . . . . . . . . . . . . one 6-pin mini-DIN connector

Infrared . . . . . . . . . . . . . . . . . . . . . . . . . . . one IrDA 1.1 port

Expansion/Docking connector . . . . . . . . . . 240 pins

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . microphone, headphones/speakers, and 

line-in jacks

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . one 4-pin connector

,QWHJUDWHG $XGLR

Audio type . . . . . . . . . . . . . . . . . . . . . . . . . Sound Blaster Pro-compatible voice and 

music functions

Audio controller . . . . . . . . . . . . . . . . . . . . . NeoMagic MagicWave 3DX

Conversion  . . . . . . . . . . . . . . . . . . . . . . . . 16-bit (stereo analog-to-digital and digital-to-

analog)

FM music  . . . . . . . . . . . . . . . . . . . . . . . . . 20-voice, 72-operator

Interfaces:

Internal . . . . . . . . . . . . . . . . . . . . . . . . ISA bus, microphone, dual stereo speakers

External  . . . . . . . . . . . . . . . . . . . . . . . microphone (minijack); headphone; line-in

7DEOH $ 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys-
tem User’s Guide.

Summary of Contents for Inspiron 3500

Page 1: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Page 2: ...inter Cyan Plate Prints PMS 3005 Printer Magenta Plate Prints PMS 375 Printer Black Plate Prints Black Printer Cyan Plate Prints PMS 3005 ZZZ GHOO FRP ZZZ GHOO FRP 0RGHO 76 7 3 1 3ULQWHG LQ WKH 8 6 HOO QVSLURQ 3RUWDEOH RPSXWHU 5HIHUHQFH DQG 7URXEOHVKRRWLQJ XLGH HOO QVSLURQ 3RUWDEOH RPSXWHU 5 5 1 1 7528 6 227 1 8 ...

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Page 4: ... ZZZ GHOO FRP HOO QVSLURQ 3RUWDEOH RPSXWHU 5 5 1 1 7528 6 227 1 8 ...

Page 5: ...gistered service mark and Inspiron is a trademark of Dell Computer Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Iomega is a registered trademark of Iomega Corporation Other trademarks and trade names may be used in this document to refer to either the entities clai...

Page 6: ...r in a wet environment for example near a bathtub sink or swimming pool or in a wet basement Use only the AC adapter and batteries that are approved for use with this com puter as indicated in this document If your computer includes an onboard or optional modem disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning Do not dispose of battery ...

Page 7: ...n its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components with care Hold a component such as a memory module by its edges not its pins When removing a memory module from the system board or...

Page 8: ... screen is at eye level or slightly lower when you are sitting in front of the monitor Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard trackball touch pad or external mouse Always use the palmrest with the keyboard touch pad or trackball Leave space to rest your hands when using an external ...

Page 9: ... any attached peripherals 2 Disconnect your computer and peripherals from AC power to reduce the poten tial for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 3 Remove the main battery from the battery compartment and if necessary the secondary battery from the options bay 4 Ground yourself by touching the unpainted metal surface of the input ou...

Page 10: ...prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistati...

Page 11: ...x ...

Page 12: ...er for some initial checks and procedures that can be used to solve basic computer problems and for some general guidelines on analyzing software problems This chapter also discusses messages and beep codes Read Chapter 4 Running the Dell Diagnostics for hardware related problems The Dell Diagnostics checks your computer s hardware and isolates component problems Chapter 5 Getting Help describes t...

Page 13: ... and support policies guarantees and warranties in the United States only Look for the Dell Services and Support Policies icon in the Dell Accesso ries folder You may also have one or more of the following documents NOTE Documentation updates are sometimes included with your computer to describe changes to your computer or software Always read these updates before consulting any other documentatio...

Page 14: ...rity 7 SRJUDSKLFDO RQYHQWLRQV The following list defines where appropriate and illustrates typographical conven tions used as visual cues for specific elements of text throughout this document Interface components are window titles button and icon names menu names and selections and other options that appear on the monitor screen or display They are presented in bold Example Click OK Keycaps the l...

Page 15: ...ist of a command and may include one or more of the com mand s possible parameters Command lines are presented in the Courier New font Example del c myfile doc Screen text is text that appears on the screen of your display or external monitor It can be a system message for example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is pr...

Page 16: ...J 6 VWHP HDWXUHV System Utilities 2 1 Setup Program 2 2 Accessing the Setup Program 2 3 Main Menu Options 2 3 System Time 2 4 System Date 2 4 Floppy Drive 2 4 Hard Disk 2 4 Quiet Boot 2 4 Video Display Device 2 4 System Memory 2 4 Extended Memory 2 5 System Devices Menu Options 2 5 IDE Controller 2 5 FDD Controller 2 6 Serial Port 2 6 Infrared Port 2 6 Parallel Port 2 6 Modem Port 2 7 Audio 2 7 ...

Page 17: ...2 13 Load Factory Defaults 2 14 Load Last Saved Values 2 14 Save Changes 2 14 Creating the Save to Disk Suspend File 2 14 Reinstalling the System User s Guide 2 15 KDSWHU 7URXEOHVKRRWLQJ RXU RPSXWHU Backing Up Your Files 3 1 Basic Checks 3 2 Checking Connections 3 3 Look and Listen 3 6 Setup Options 3 7 Messages and Codes 3 7 System Beep Codes 3 9 Finding Software Solutions 3 11 Installing and Con...

Page 18: ... Ports 3 31 Troubleshooting the Basic I O Functions 3 32 Troubleshooting a Parallel Printer 3 33 Troubleshooting a Serial I O Device 3 34 Troubleshooting the Infrared Port 3 34 Troubleshooting the Touch Pad 3 35 Troubleshooting Audio Functions 3 36 KDSWHU 5XQQLQJ WKH HOO LDJQRVWLFV Features of the Dell Diagnostics 4 1 When to Use the Dell Diagnostics 4 2 Before You Start Testing 4 2 Starting the D...

Page 19: ... 4 16 Video Test Group 4 17 Why Run a Video Test 4 17 Subtests 4 18 Keyboard Test Group 4 19 Why Run a Keyboard Test 4 19 Subtests 4 19 Mouse Test 4 20 Why Run the Mouse Test 4 20 Subtests 4 20 Diskette Drives Test Group 4 20 Why Run a Diskette Drives Test 4 20 Subtests 4 21 IDE ATA ATAPI Devices Test Group 4 21 Why Run an IDE Devices Test 4 21 Subtests 4 22 Serial Infrared Ports Test Group 4 23 W...

Page 20: ...25 B 2 Character Attributes Subtest 40 x 25 B 3 Character Set Subtest 40 x 25 B 3 Text Mode Color Test B 4 Color Attributes Subtest 80 x 25 B 4 Color Attributes Subtest 40 x 25 B 5 Color Bars Subtest B 5 Text Mode Pages Test B 5 Graphics Mode Test B 5 320 x 200 Graphics Mode Screens B 5 320 x 200 16 Color Graphics Mode Screen B 5 640 x 200 16 Color Graphics Mode Screen B 6 640 x 350 16 Color Graph...

Page 21: ...ter for Testing and Certification Notice C 9 8ZNBHBOJB 1PMTLJFHP FOUSVN BEBË J FSUZGJLBDKJ C 10 1P PTUB F JOTUSVLDKF CF QJFD FËTUXB C 10 NOM Information Mexico Only C 11 Información para NOM únicamente para México C 12 BCIQ Notice Taiwan Only C 12 SSHQGL DUUDQW 5HWXUQ 3ROLF DQG HDU 6WDWHPHQW RI RPSOLDQFH Limited Three Year Warranty U S and Canada Only D 1 Coverage During Year One D 1 Coverage Duri...

Page 22: ... 27 Figure 3 9 Removing a Memory Module 3 28 Figure 3 10 Installing a Memory Module 3 28 Figure 4 1 Diagnostics Menu 4 4 Figure 4 2 Main Screen of the Dell Diagnostics 4 5 Figure 5 1 Diagnostics Checklist 5 6 Figure B 1 80 Column x 25 Line Character Set Subtest Screen B 3 Figure B 2 40 Column x 25 Line Character Set Subtest Screen B 3 Figure B 3 640 x 480 2 Color Graphics Mode Screen B 6 Figure C ...

Page 23: ...xxii ...

Page 24: ...microprocessor with MMX technology and Peripheral Component Interconnect PCI technology This chapter describes the major hardware and software features of your computer provides information about accessing the online documentation and tells you where to find help when needed Figures 1 1 and 1 2 show the front and back views of the portable computer ...

Page 25: ...I WKH 3RUWDEOH RPSXWHU display speaker touch pad buttons 2 keyboard indicator lights 3 display latch keyboard touch pad power button options bay battery bay display close suspend button microphone display release PC Card Slot 2 connectors audio jacks 3 AC Adapter connector battery release latch ...

Page 26: ...dia 256AV video controller with an accelerated graphics port AGP with 2 5 megabytes MB of video memory A 13 3 or 14 1 inch active matrix extended graphics array XGA color display Extended battery power with a lithium ion main battery and an optional second battery that can be used in the options bay to double battery life The battery charges in approximately 2 hours using an AC power source if the...

Page 27: ...all outline dual in line memory modules SODIMMs in the two memory module sockets on the system board The power conservation mode save to disk suspend mode which helps you con serve battery power If the batteries run out of power save to disk suspend mode prevents data loss by copying all system data to the hard disk drive and turning off the computer An options bay and a variety of modules that ex...

Page 28: ...ardware such as printers and external monitors For more information see Chapter 2 Customizing System Features and the Software Features section of the System User s Guide NOTE The system utilities and drivers are available separately on a CD from Dell for customers who installed their own version of Windows 98 See Chapter 5 Getting Help for the appropriate contact information in your location The ...

Page 29: ...ick the Online Guide icon on the desktop To print any screen from the System User s Guide display the screen you want and select Print Topic from the File menu YDLODEOH 2SWLRQV Dell offers the following devices and upgrade options Internal 56 KB modem DVD ROM drive options bay module and Moving Pictures Experts Group MPEG 2 DVD decode PC Card Iomega Zip drive options bay module External devices su...

Page 30: ...tem User s Guide or are included in the upgrade kit you received from Dell HWWLQJ HOS If at any time you don t understand a procedure described in this guide or if your com puter does not perform as expected Dell provides a number of tools to help you For more information see Chapter 5 Getting Help ...

Page 31: ...1 8 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide ...

Page 32: ...stalled their own version of the Microsoft Windows 98 operating system To order this CD from Dell see Chapter 5 Getting Help for the appropriate telephone number in your location Use system utilities to Configure PC Cards If you are using Windows 98 use the PC Card utility that comes with the operat ing system Click the Start button point to Settings and click Control Panel Double click the PC Car...

Page 33: ...e random access memory NVRAM maintained by your computer s backup battery Each time you turn on your computer the system compares the installed hardware with the sys tem configuration information stored in NVRAM If the system detects a discrepancy it generates an error message that identifies the incorrect configuration setting The system then prompts you to enter the Setup program to correct the ...

Page 34: ...puter resets the default values for each option in that menu When you press F10 the computer saves the current values and exits the Setup program 0DLQ 0HQX 2SWLRQV The following subsections explain each option in the Main menu see Figure 2 1 of the Setup program The same information is also available in the topic titled Main Menu in the System User s Guide LJXUH 0DLQ 0HQX RI 6HWXS 3URJUDP Main Sys...

Page 35: ...e with a different capacity the settings under this option change automatically This option does not have any user selectable settings 4XLHW RRW When Quiet Boot is set to Enabled the default the diagnostic power on self test POST messages and summary screen do not appear at system boot Disabled indi cates that the POST messages and summary screen do appear at system boot In addition if Quiet Boot ...

Page 36: ... 0HQX RI 6HWXS 3URJUDP RQWUROOHU IDE Controller enables the integrated local bus integrated drive electronics IDE adapter Available options are Both the default Disabled or Primary If Both is Main System Devices Security Power Boot Exit IDE Controller Both FDD Controller Enabled Serial Port Auto Infrared Port Off Parallel Port Auto Mode ECP Modem Port Customized Base I O address IRQ 2F8 IRQ3 Confi...

Page 37: ...etain the default settings NOTE If there is a conflict between two or more addresses an asterisk appears next to the port type in the System Devices menu 3DUDOOHO 3RUW Parallel Port controls whether the computer s parallel port acts as advanced technology AT compatible normal Personal System PS 2 compatible bidirec tional Enhanced Parallel Port EPP compatible or Extended Capabilities Port ECP comp...

Page 38: ...Audio settings allow you to configure the audio system The default settings for the audio system are shown in Figure 2 2 Dell recommends that you retain the default settings 6HFXULW 0HQX 2SWLRQV The following subsections explain each option in the Security menu of the Setup pro gram see Figure 2 3 The same information is also available in the topic titled Security Menu in the System User s Guide L...

Page 39: ...m Password is option must be set Settings for this option are Disabled the default and Enabled 3RZHU 0HQX 2SWLRQV The following subsections explain each option in the Power menu of the Setup pro gram see Figure 2 4 The same information is also available in the topic titled Power Menu in the System User s Guide LJXUH 3RZHU 0HQX RI 6HWXS 3URJUDP Main System Devices Security Power Boot Exit Power Man...

Page 40: ...s described here For more information see Using Microsoft Windows 98 to Conserve Battery Power in the System User s Guide CPU Throttling allows the computer to slow down the microprocessor automatically if it is not being used Settings for this option are On Allows the computer to slow down the microprocessor when it is inactive Off the default Keeps the microprocessor running at its normal operat...

Page 41: ...by Time Out is set for 8 minutes and Suspend Time Out is set for 5 minutes the computer enters standby mode after 8 minutes of no I O activity and then enters save to disk suspend mode 5 minutes later NOTE Set this option to Disabled if it causes compatibility problems with your software 6XVSHQG 7LPH 2XW NOTE The power management settings of the Windows 98 operating system take precedence over the...

Page 42: ...When you resume normal operation the same programs will be running and the same files will be open that were loaded before you activated this mode Use Save to Disk suspend mode to con serve battery power or to preserve system data by quickly saving it to the hard disk drive if you are about to run out of battery power 5HVXPH 2Q 0RGHP 5LQJ Setting this option to Enabled tells the computer to resume...

Page 43: ...he diskette drive the computer tries to boot from the hard disk drive If there is a diskette in the diskette drive but the diskette does not have the required boot files an error message is displayed Hard Drive first causes the computer to boot only from the hard disk drive If it fails to boot from the hard disk drive the computer does not attempt to boot from the dis kette drive CD ROM Drive firs...

Page 44: ...u have changed a setting in the Setup program select this option to save the changes into NVRAM and exit the Setup program If you try to exit the Setup program without saving your changes you are prompted to save LVFDUG KDQJHV DQG LW Select this option only if you do not want to save the changes you made in the Setup program Main System Devices Security Power Boot Exit Save Changes and Exit Discar...

Page 45: ...e to create a save to disk suspend file When save to disk suspend mode is activated all system data is stored in this file To create the save to disk suspend file follow these steps 1 Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette drive 2 Restart the system 3 When the Microsoft Windows 98 Startup Menu appears select Start com puter with CD ROM Support and press Enter 4...

Page 46: ...WDOOLQJ WKH 6 VWHP 8VHU V XLGH If needed you can download the Dell Inspiron 3500 System User s Guide from Dell s World Wide Web WWW site at http www dell com 1 Click the Support icon The Dell Support main menu appears 2 Click Troubleshoot Your Dell System and then locate the link to the Inspiron page 3 Select 3500 4 Click Technical Information and then click Documentation 5 Click System User s Gui...

Page 47: ...2 16 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide ...

Page 48: ... occurs Before you begin any of the troubleshooting procedures make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program See Chapter 2 Customizing System Features for information on using the Setup program 87 21 7KH RQO WLPH RX VKRXOG HYHU DFFHVV WKH LQVLGH RI RXU FRPSXWHU LV ZKHQ RX DUH LQVWDOOLQJ PHPRU PRGXOHV 87 21 DLW VHFRQGV DIWHU WXUQLQJ RII WKH FRPSXWHU EHIRUH...

Page 49: ...pter Did your computer complete the boot start up routine NOTE The boot routine is the operating system s attempt to load its files into memory from the boot up sector on the hard disk drive or bootable diskette Yes Go to step 4 No Call Dell for technical assistance See Chapter 5 Getting Help for instructions 4 Did you receive a system message or beep code A single beep always sounds during the bo...

Page 50: ...problems If the connector has two small screws make sure the screws are tight In addition check for damaged or frayed cables and for bent pins on connectors Be sure the following items are properly connected or installed as shown in Figures 3 1 through 3 4 The AC adapter and the AC power cable LJXUH GDSWHU DQG 3RZHU DEOH The main battery LJXUH KHFNLQJ WKH DWWHU AC power cable AC adapter AC adapter...

Page 51: ...3500 Portable Computer Reference and Troubleshooting Guide The second battery or any other optional device installed in the options bay LJXUH KHFNLQJ DQ 2SWLRQDO HYLFH optional device options bay latch unlocked position ...

Page 52: ...h the input output I O connectors and ports on the computer LJXUH 2 RQQHFWRUV IRU WHUQDO HYLFHV docking connector optional internal modem port serial port PS 2 keyboard mouse connector monitor connector infrared port USB connector AC Adapter connector parallel port audio jacks 3 ...

Page 53: ...rive typing dir a at an MS DOS prompt and pressing Enter If the dis kette drive access indicator does not light up see Troubleshooting the Dis kette Drive found later in this chapter The CD ROM hard disk drive access indicator The CD ROM hard disk drive access indicator should light up when data is accessed on the CD ROM drive or the hard disk drive You can test this indica tor by typing dir c at ...

Page 54: ...r a beep code may sound If an error message appears on the display or external monitor make a note of the message See Table 3 2 for an explanation of the message and suggestions for cor recting any errors The system messages are listed alphabetically NOTE If the message is not listed in Table 3 2 check the documentation for the appli cation programs that were running at the time the message appear...

Page 55: ... menu Then call Dell for technical assistance For instructions see Chapter 5 Getting Help Keyboard con troller error The keyboard controller is faulty Call Dell for technical assistance For instructions see Chapter 5 Getting Help Keyboard error If an external keyboard is being used a cable or con nector may be loose or the keyboard may be faulty If the built in keyboard is being used it may be fau...

Page 56: ...tructions see Chapter 5 Getting Help CMOS battery is dead Replace and run Setup The CMOS battery does not have enough charge to power the computer Call Dell for technical assistance For instructions see Chapter 5 Getting Help System cache error cache disabled The primary cache internal to the microprocessor has failed Call Dell for technical assistance For instructions see Chapter 5 Getting Help S...

Page 57: ...n Run the RAM test group in the Dell Diagnostics See Chapter 4 Running the Dell Diagnostics for instruc tions If the program does not load call Dell for techni cal assistance For instructions see Chapter 5 Getting Help 1 3 4 3 RAM failure on data bits nnnn of the high byte on the memory bus Run the RAM test group in the Dell Diagnostics See Chapter 4 Running the Dell Diagnostics for instruc tions ...

Page 58: ... scanning software before installing it on the computer s hard disk drive Viruses can quickly use all available sys tem memory damage and or destroy data stored on the hard disk drive and permanently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase and most bulletin board services BBSs archive freely distributed virus scanning...

Page 59: ...may give you unexpected results See the documentation that came with the application program to make sure the values or characters you are entering do not conflict with the appli cation program you are using Make sure the operating system is compatible with the programs you use Keep in mind that whenever you change the parameters of the computer s operating system you may affect the successful ope...

Page 60: ... can arise if two devices attempt to use the same interrupt request IRQ line To avoid this type of conflict check the documentation for the default IRQ line setting for each installed device Then consult Table 3 4 to configure the device for one of the available IRQ lines NOTE Installed devices cannot share the same COM port address The default address of the computer s serial port is COM1 7DEOH 5...

Page 61: ... forms on the computer because of humid conditions use the following procedure 51 1 3HUIRUP VWHS RI WKH IROORZLQJ SURFHGXUH RQO DIWHU RX DUH FHUWDLQ WKDW LW LV VDIH WR GR VR I WKH FRPSXWHU LV FRQQHFWHG WR DQ DOWHUQDW LQJ FXUUHQW SRZHU VRXUFH HOO UHFRPPHQGV WXUQLQJ RII SRZHU DW WKH FLUFXLW EUHDNHU EHIRUH DWWHPSWLQJ WR UHPRYH WKH SRZHU FDEOHV IURP SRZHU 8VH WKH XWPRVW FDXWLRQ ZKHQ UHPRYLQJ ZHW FDEOH...

Page 62: ...screw securing the hard disk drive to the bottom of the computer Then gently pull the plastic tab on the top of the hard disk drive to slide the hard disk drive forward NOTE The hard disk drive is inside the computer located behind the battery You must remove the battery to access the hard disk drive 6 With the computer still turned over bottom side up remove the memory module cover as shown in Fi...

Page 63: ...culate all around it Let the computer dry for at least 24 hours Place the computer in a dry area at room temperature Do not use artificial means to speed up the drying process 51 1 HIRUH FRQWLQXLQJ ZLWK WKH UHPDLQGHU RI WKLV SURFHGXUH YHULI WKDW WKH FRPSXWHU LV WKRURXJKO GU 9 Ground yourself by touching one of the unpainted metal connectors on the I O panel 10 Replace the memory module s as shown ...

Page 64: ... If the computer is unable to boot see Troubleshooting a Power Fail ure found later in this section If you cannot identify the damaged component s call Dell for technical assistance See Chapter 5 Getting Help for instructions 7URXEOHVKRRWLQJ D DPDJHG RPSXWHU If the computer is dropped or damaged use the following procedure 1 Save all your work and exit any open application programs 2 Turn off the ...

Page 65: ...ed in the PC Card connectors 13 Replace any batteries that you removed 14 Reconnect the computer and peripherals to AC power and turn them on 15 Run the Dell Diagnostics to verify that the computer is operating properly See Chapter 4 Running the Dell Diagnostics for instructions 16 If the computer does not operate properly make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out...

Page 66: ...computer is not receiving power Go to step 9 8 Does the computer boot successfully Yes The problem is resolved No Go to step 9 9 Reseat remove and reinstall any installed batteries and check the AC adapter connection Does the power status LED to the right of the display latch light up Yes The problem is resolved No If the computer is powered by the AC adapter see the next subsection Total Power Fa...

Page 67: ... the computer does not turn on when a battery is installed the battery s charge may be depleted To troubleshoot this problem make a copy of the Diagnos tics Checklist found in Chapter 5 and fill it out as you complete the following procedure 1 Turn off the computer and peripherals Disconnect the peripherals from AC power 2 Reseat each installed battery by first removing and then replacing the batt...

Page 68: ...for technical assistance See Chapter 5 Getting Help for instructions No Call Dell for technical assistance See Chapter 5 Getting Help for instructions 1R 3RZHU WR D 3DUW RI WKH RPSXWHU If the power LED shows that your computer is receiving power but the display remains blank part of your computer is probably not receiving power To troubleshoot this problem make a copy of the Diagnostics Checklist ...

Page 69: ...tte drive access indicator blink during the boot routine Yes Go to step 6 No Go to step 5 5 Remove and reinsert the diskette drive or disconnect and reconnect the drive if used externally Reboot the computer Does the diskette drive access indicator light up during the boot routine Yes Go to step 6 No Go to step 9 6 Does the computer display a drive error message Yes See Table 3 2 for an explanatio...

Page 70: ...tep 5 5 Remove and reinsert the drive Reboot the computer Does the drive access indicator light blink during the boot routine Yes Go to step 6 No Go to step 10 6 Remove the hard disk drive and boot the computer from a bootable CD Does the drive access indicator light blink Yes Go to step 7 No Go to step 10 7 Reinstall the hard disk drive Then check the config sys file in Windows 98 check the CD RO...

Page 71: ...r performs this check If a failure occurs with the drive make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure 1 Shut down the computer 2 Reboot the computer Does the drive access indicator light blink during the boot routine and does the drive boot the operating system Yes If a message appears on the display see Table 3 2 for an explan...

Page 72: ...hat came with it If reinstalling the operating system does not correct the prob lem go to step 9 No Go to step 9 9 Call Dell for technical assistance See Chapter 5 Getting Help for instructions 7URXEOHVKRRWLQJ DQ WHUQDO H ERDUG When you attach an external keyboard the built in keyboard remains fully functional During POST the computer checks whether an external keyboard is connected if it is the c...

Page 73: ... a defective keyboard Go to step 10 7 Does the computer recognize the external keyboard Use the external keyboard to type some characters Do they appear on the display Yes The problem is resolved No Go to step 8 8 Turn off the computer and disconnect the external keyboard from the computer 9 Turn on the computer Does the computer recognize the integrated keyboard Allow one minute for the computer ...

Page 74: ...mputer Yes The computer needed to update the memory the memory check phase is OK now No Go to step 2 2 Save all your work exit any open application programs and remove any installed batteries 3 Turn off the computer and disconnect it from the AC adapter Then disconnect the AC adapter from AC power Turn off any attached peripherals and disconnect them from their power sources and then from the comp...

Page 75: ...he memory module socket to disen gage the module from the socket The module should pop up slightly Gently pull the memory module out of the socket LJXUH 5HPRYLQJ D 0HPRU 0RGXOH 7 Install the new memory module s as shown in Figure 3 10 Align the notch in the edge connector with the slot in the center of the memory module socket Press the memory module s edge connector firmly into the socket Pivot t...

Page 76: ...rocedure NOTE A 13 3 inch and a 14 1 inch extended graphics array XGA display supports 1024 x 768 pixels If your application program uses a higher resolution you must attach an external video graphics array VGA monitor to your computer 1 If the computer is running press any key on the integrated keyboard Is the full display readable Yes The computer was in standby or suspend mode The problem is re...

Page 77: ... 5 Getting Help for instructions 9 Turn off your computer and connect an external monitor to the computer 10 Turn on the computer and the monitor and adjust the monitor s brightness and contrast controls Is the monitor readable Yes The computer s display may be defective Call Dell for technical assistance See Chapter 5 Getting Help for instructions No The computer s video controller on the system ...

Page 78: ...own arrow or Fn up arrow key combination to adjust the brightness Is the full display readable Yes The external monitor may be defective Go to step 8 No The video controller on the system board may be defective Call Dell for tech nical assistance See Chapter 5 Getting Help for instructions 8 Turn off the computer and any attached peripherals Disconnect all peripherals from the computer Attach anot...

Page 79: ...owing procedure 1 Check the settings for the Serial Port and Parallel Port Mode options in the System Devices menu of the Setup program For information on the Setup program see Chapter 2 Customizing System Features Are the communication port options set correctly for the peripheral devices connected to the computer Yes Go to step 3 No Go to step 2 2 Change the Serial Port and Parallel Port Mode op...

Page 80: ...el Printer or Trouble shooting a Serial I O Device found later in this chapter 7URXEOHVKRRWLQJ D 3DUDOOHO 3ULQWHU If the preceding procedure Troubleshooting the Basic I O Functions indicates that the problem is with a parallel printer use the following procedure 1 Turn off the parallel printer and computer 2 Swap the parallel printer s interface cable with a known working cable 3 Turn on the paral...

Page 81: ...olved Yes You probably need a new interface cable Call Dell for technical assistance See Chapter 5 Getting Help for instructions No Go to step 4 4 Turn off the computer and the serial device and swap the device with a compara ble working device For example if your serial mouse has a problem swap it with a serial mouse you know is working properly 5 Turn on the computer and the serial device Is the...

Page 82: ...m or with the external device Check the documenta tion that came with the application program and with the external device No Call Dell for technical assistance See Chapter 5 Getting Help for instructions 7URXEOHVKRRWLQJ WKH 7RXFK 3DG This section provides a procedure for troubleshooting the computer s touch pad Make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you com...

Page 83: ...cedure 2 Insert your diagnostics diskette into drive A reboot the computer and run the Audio test group in the Dell Diagnostics See Chapter 4 Running the Dell Diag nostics The Audio test group checks the functionality of the audio controller 3 Do the tests complete successfully Yes The controller is functioning properly If the problem persists call Dell for technical assistance See Chapter 5 Getti...

Page 84: ...p or sub test in the diagnostics on your Dell Diagnostics Diskette The diagnostics program exercises the functional components and devices of the computer more vigorously and thoroughly than they are exercised during normal operation The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests Each diagnostic test group or subtest allows you ...

Page 85: ...Diskette 1 Make a working copy of the Dell Diagnostics Diskette on a blank diskette Refer to your operating system s documentation for information on how to dupli cate diskettes Put the original diskette away for safekeeping 2 Disconnect any attached printers 3 Set default values in the Setup program a In the Exit menu choose Get Default Values b Choose Yes when prompted to load the default config...

Page 86: ...n the previous section fol low these steps to start the diagnostics 1 Turn off the computer 2 Install a diskette drive module in the options bay 3 Place the Dell Diagnostics Diskette in the diskette drive and boot the computer NOTE Before you read the rest of this chapter you may want to start the Dell Diag nostics so you can see the menus on your display When you start the diagnostics the Dell lo...

Page 87: ... Default Values or Reset to Previous Values Selecting Reset to Factory Default Values restores the Setup configuration to its original state Selecting Reset to Previous Values restores the last user specified configuration RZ WR 8VH WKH HOO LDJQRVWLFV 87 21 KLOH WKH GLDJQRVWLF WHVWV DUH UXQQLQJ GR QRW LQWHUUXSW WKH WHVWV GR QRW XQSOXJ WKH DGDSWHU RU SOXJ RQH LQ LI RX DUH UXQQLQJ WKH WHVWV IURP EDW...

Page 88: ...rdware settings At the bottom of the screen is the menu area The first line lists the options you can select press the left or right arrow key to highlight a menu option The sec ond line gives information about the option currently highlighted RAM System Set Video Keyboard Mouse Diskette Drives IDE ATA ATAPI Devices Serial Infrared Ports Parallel Ports Audio Other NOTE The options displayed on you...

Page 89: ...ook for incoming information Because your printer is a parallel commu nications device the computer recognizes the printer by its LPT1 address and identifies it as a parallel port RZ WR 8VH WKH 0HQX One of the menu options is already highlighted at the bottom of the screen You can move the highlighting from one option to another by pressing the left or right arrow key As you move from one menu opt...

Page 90: ... and Quit Menu To select all the test groups highlight All in the Select menu and press Enter To select an individual test group either press the up or down arrow key to highlight the test group and press the spacebar or highlight One in the Select menu and press Enter To reverse a test group selection highlight the test group and press the spacebar To clear all selected test groups select Clear A...

Page 91: ... in the Main menu For information on this option see Options found later in this section 7HVW LPLWV 8QGHU 6XEWHVW The Test Limits option in the Subtest menu functions in the same manner as the Test Limits option in the Main menu For information on this option see Test Limits found later in this section ERXW 8QGHU 6XEWHVW The About option in the Subtest menu displays information about the highlight...

Page 92: ... any key 7DEOH 2SWLRQ 3DUDPHWHUV 2SWLRQ LPLW 3RVVLEOH 9DOXHV Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press the Ctrl and Break keys The default is 0001 Maximum Errors Allowed 0000 through 9999 where 0000 means that there is no error limit The default is 0001 Pause for User Response Y es No Allows you to decide whether tests will wait for user in...

Page 93: ...ult file is an ordinary American Standard Code for Information Interchange ASCII text file You can access the result file through Windows Notepad with the following steps 1 Select Quit to exit the diagnostics and return to the MS DOS prompt 2 Remove the Dell Diagnostics Diskette from the diskette drive 3 Use the Ctrl Alt Del key combination to reboot the computer 4 If necessary start the operating...

Page 94: ...y SVGA modes If you are testing an external monitor change the default to Y es The RAM test group the Video test group the Serial Infrared Ports test group the Diskette Drives test group the Parallel Ports test group and the Hard Disk Drives Non SCSI test group allow you to designate limits Whether you select Test Limits for a highlighted test group from the Main menu or a subtest from the Subtest...

Page 95: ...mpt Remove your diagnostics diskette from drive A and reboot the computer by pressing Ctrl Alt Del 7HVWV LQ WKH HOO LDJQRVWLFV The diagnostics are organized by components into test groups and subtests within each test group Each subtest is designed to detect any errors that may interfere with the normal operation of a specific device of the computer NOTE Any subtest requiring hardware not listed i...

Page 96: ...USB inter face This subtest does not test USB peripher als Tests thermal ranges Tests the battery charger Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Tests the monitor by checking various aspects of video output Keyboard Keyboard Controller Test Keyboard Key Sequence Test Key...

Page 97: ...t the software itself is not at fault You can confirm IDE ATA ATAPI Devices Test Group Display Information Self Diagnostics Test Seek Test Read Test Verify Test Write Test Media Eject Test Audio Test Tests a drive that uses fixed internal disks Also tests the associated controlling devices Serial Infrared Ports Serial Infrared Baud Rate Test Serial Infrared Interrupt Test Serial Infrared Internal ...

Page 98: ...ache RAM Test checks that the system s cache RAM is functioning properly 6 VWHP 6HW 7HVW URXS The subtests in the System Set test group check the computer s basic system board components and verify their related functions K 5XQ D 6 VWHP 6HW 7HVW The System Set subtests double check many system board components such as the computer s I O circuitry that are tested by other test groups or subtests in...

Page 99: ...u can confirm that the software is not at fault by moving the program to another computer and running it there The computer halts in the middle of performing calculations or complex mathe matical operations 6XEWHVWV The subtests that constitute the System Set test group and the computer functions they confirm follow CMOS Confidence Test Checks the nonvolatile RAM NVRAM for accessibility and reliab...

Page 100: ... operation of the video controller and the video control circuitry installed in the computer These subtests check for the correct operation of the readable registers in the video circuitry and the controller They write read and verify data patterns in the cursor registers of the controller The Video test group also provides additional subtests to test the color features of the color display or an ...

Page 101: ... Video test group confirm the following video functions Video Memory Test Checks the read write capability of the video memory in various video modes Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller Text Mode Character Test Checks the video subsystem s ability to present data in text modes Text Mode Color Test Checks the ...

Page 102: ...est in the Keyboard test group Clear them from memory by booting the computer from the Dell Diagnostics Diskette When these possibilities have been eliminated and if the following symptoms occur you should run one or more of the subtests in the Keyboard test group When you press a key the character represented by that key appears repeatedly the key seems to be stuck Run the Stuck Key Test When you...

Page 103: ... a touch pad or mouse If these possibilities have been eliminated and the following symptoms persist run the Mouse test When you press a touch pad or mouse button the function of the button contin ues the button seems to be stuck If the response when you press a touch pad or mouse button is different from the usual response or the response you anticipated the button contact may be damaged A touch ...

Page 104: ...ive lines on the diskette cable Seek Test Checks the drive s ability to search for a specified track on the diskette and to position the read write heads of the drive to all tracks Read Test Positions the read write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be read correctly Write Test Positions the read write heads at each cylinder of the diskette and...

Page 105: ...d NOTES Before conducting these tests on CD ROM or DVD ROM drives insert a disk with audio and data tracks such as a multimedia CD into the drive All of the subtests except for the Audio Test require a CD or DVD with data tracks The Audio Test requires a CD or DVD with audio tracks If the drive is empty or if it contains a disk that does not have the required data or audio tracks depending on the ...

Page 106: ...iguration information settings peripheral malfunctions and software errors as potential causes of infrared IR port problems before you run the subtests in the Serial Infrared Ports test group to check your hardware If the diagnostics do not recognize the computer s serial or infrared port check the Serial Port or Infrared Port option in the System Devices menu of the Setup pro gram to see if the p...

Page 107: ... subtests in this test group are not intended as a diagnostic test for the actual peripheral attached to each port K 5XQ D 3DUDOOHO 3RUWV 7HVW If the diagnostics does not recognize the computer s parallel port check the Parallel Port option in the System Devices menu of the Setup program to see if the port has been disabled See Chapter 2 Customizing System Features for information on using the Set...

Page 108: ...p 6XEWHVWV The three subtests in the Parallel Ports test group confirm the following port functions Parallel Internal Test Checks several internal functions of the parallel port Parallel External Interrupt Test Tests the parallel port s ability to generate interrupts from all possible sources if an external loopback connector is available Parallel Printer Pattern Test Tests whether the port s can ...

Page 109: ...e the built in speaker s and make sure that the speaker volume has not been muted 6XEWHVWV The three subtests in the Audio test group confirm the following functions Software Reset Test Checks for the presence of an audio controller chip FM Sound Playback Test Tests whether the system can play synthesized sounds Analog Sound Playback Test Tests whether the system can play sampled sounds 2WKHU 7HVW...

Page 110: ...Dell s World Wide Web site www dell com for help with installation and troubleshooting procedures For more information refer to World Wide Web on the Internet found later in this chapter 5 If the preceding steps have not resolved the problem and you need to talk to a Dell technician call Dell s technical support service When prompted by Dell s automated telephone system enter your Express Ser vice...

Page 111: ...ow about your system is presented on the system support page including the following tools and information Technical information Details on every aspect of your system including hard ware specifications Self diagnostic tools A system specific troubleshooting application for resolving many computer related issues by following interactive flowcharts Drivers files and utilities The latest drivers and...

Page 112: ...ll Contact Numbers found later in this chapter 7HFK D 6HUYLFH Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of tech nical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax num...

Page 113: ...rder such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call refer to Dell Contact Numbers found later in this chapter 3URGXFW QIRUPDWLRQ If you need information about additional products available from Dell Computer Corpo ration or if you would like to pl...

Page 114: ...at our receiving dock and returned to you HIRUH RX DOO NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 5 1 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be a...

Page 115: ..._____________________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ _________...

Page 116: ...l number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the destina...

Page 117: ...420 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norwa...

Page 118: ...1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 Brunei NOTE Customers in Brunei call Malay sia for sales customer and te...

Page 119: ...S A 512 728 8528 TechFax toll free 1 800 950 1329 Chile Santiago NOTE Customers in Chile call the U S A for sales cus tomer and techni cal assistance Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Customer Service toll free 800 858 2437 Sales toll free 800 858 2222 Czech Republic Prague Technical Support 02 22 83 27 27 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Sw...

Page 120: ...60 Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Ireland Bray Customer Technical Support 1 850 543 543 Sales 1 850 235 235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4711 TechFax 01 204 4708 S...

Page 121: ...9 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg may call Belgium for sales customer and technical assistance as well as the SalesFax service and they call the Netherlands for the TechFax and TechConnect BBS services Customer Technical Support ...

Page 122: ...ustin Texas U S A 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Customer Technical Support 020 5818838 Direct Sales toll free 0800 0663 Direct SalesFax 020 682 7171 Corporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 TechConnect BBS 020 686 6504 N...

Page 123: ...rea Macau Malaysia New Zealand Singapore Taiwan and Thailand refer to individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 810 4810 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 722 92 00 Sweden Upplands Vasby Technical Support 08 590 05 199 C...

Page 124: ...51 227 0800 33 555 Thailand NOTE Customers in Thailand call Malaysia for cus tomer assistance Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 810 4949 Sales toll free 0880 060 06 U K Bracknell Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after normal working hours use one of the fol...

Page 125: ...chnical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 ...

Page 126: ...cessor internal to the microprocessor KLS 6HW DQG XV System chip set Intel Mobile 440BX AGP Host data bus width 64 bits DRAM bus width 64 bits Host address bus width 32 bits Flash EPROM 4 Mb 3 DUG PCI controller Texas Instruments PCI 1220 cardbus controller PC Card connectors two supports two type I or type II cards or one type III card Cards supported 3 3 V and 5 V PC Card connector size 68 pins ...

Page 127: ...keyboard mouse one 6 pin mini DIN connector Infrared one IrDA 1 1 port Expansion Docking connector 240 pins Audio microphone headphones speakers and line in jacks USB one 4 pin connector QWHJUDWHG XGLR Audio type Sound Blaster Pro compatible voice and music functions Audio controller NeoMagic MagicWave 3DX Conversion 16 bit stereo analog to digital and digital to analog FM music 20 voice 72 operat...

Page 128: ...ller 256 bit NeoMagic MagicMedia 256AV Video memory 2 5 MB integrated 100 MHz LVSOD LQFK Type TFT XGA Dimensions Height 228 mm 8 9 inches Width 299 5 mm 11 8 inches Diagonal 358 1 mm 14 1 inches Maximum resolution 1024 x 768 pixels 16 million colors 24 bit Response time typical 80 ms Operating angle 0 closed to 170 Dot pitch 0 28 mm Power consumption 3 9 W Controls brightness can be controlled thr...

Page 129: ...RDUG Number of keys 87 U S and Canada 88 Europe 88 Japan Key travel 3 0 0 5 mm 0 12 0 02 inch Key spacing 19 1 mm 0 75 inch Layout QWERTY AZERTY Kanji 7RXFK 3DG Interface PS 2 compatible X Y position resolution graphics table mode 20 points mm 500 points inch Size Thickness 4 65 mm 0 18 inch at highest component Width 64 mm 2 52 inch sensor active area Height 47 0 mm 1 85 inch rectangle with 0 5 m...

Page 130: ...cles Temperature range Charge 5 C to 35 C 41 F to 95 F Discharge 5 C to 35 C 41 F to 95 F Storage 20 C to 50 C 4 F to 122 F GDSWHU Input voltage 90 VAC to 264 VAC Input current maximum 1 5 A at 90 VAC full load Input frequency 47 Hz to 63 Hz Output current 3 16 A continuous Output power 60 W 1 Battery performance features such as charge time operating time and life span can vary according to the c...

Page 131: ...mm 12 4 inches Depth 250 mm 9 8 inches Weight with hard disk drive diskette drive and CD ROM drive 2 76 kg 6 08 lb Systems with 14 1 inch display Height 54 mm 1 5 inches Width 318 mm 12 52 inches Depth 254 mm 10 inches Weight with hard disk drive diskette drive and CD ROM drive 2 9 kg 6 4 lb QYLURQPHQWDO RPSXWHU Temperature Operating 5 C to 35 C 41 F to 95 F Storage 20 C to 50 C 4 F to 122 F Relat...

Page 132: ...rating 1 52 m sec 4 98 feet sec less than or equal to a pulse width of 2 ms Storage 2 03 m sec 6 66 feet sec less than or equal to a pulse width of 2 ms Altitude Operating 0 m to 3048 m 0 ft to 10 000 ft Storage 0 m to 12 192 m 0 ft to 40 000 ft 2 Measured with the hard disk drive in head parked position 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG NOTE For the full name of an abbreviation or acronym ...

Page 133: ...A 8 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide ...

Page 134: ...t Mode Pages Test Checks the video subsystem s ability to map and present all available video text pages on the display or monitor one page at a time Graphics Mode Test Checks the video subsystem s ability to present graphics mode data and colors Color Palettes Test Checks the video subsystem s ability to display all available colors Solid Colors Test Checks the video subsystem s ability to show s...

Page 135: ... The subtests check character quality and the abil ity of the display or monitor to show the characters correctly A prompt at the bottom of each screen asks you to decide whether the display is satisfactory and to respond by typing y or n If you respond affirmatively to each subtest the Text Mode Character Test passes A negative response to any subtest causes the test to fail The following subsect...

Page 136: ... double wide text mode that demonstrate normal intensity video reverse video intensified video and blinking video KDUDFWHU 6HW 6XEWHVW The 40 column x 25 line character set subtest displays all 256 characters in the ASCII character set in 40 column by 25 line double wide text mode Figure B 2 shows part of the 40 column x 25 line character set subtest screen LJXUH ROXPQ LQH KDUDFWHU 6HW 6XEWHVW 6FU...

Page 137: ... unique foreground color and each column has a unique background color Where the same foreground and background color intersect the hexadecimal number is not visi ble Type y if each character is displayed correctly otherwise type n Table B 1 indicates the color in each of the rows and columns 7DEOH RORU WWULEXWHV 5RZ RU ROXPQ 1XPEHU RUHJURXQG RORU DFNJURXQG RORU 0 black black 1 blue blue 2 green g...

Page 138: ...except that each screen substitutes a different numeral 1 through 7 for the zeros Type y if all the rows of numbers on each screen are displayed correctly otherwise type n UDSKLFV 0RGH 7HVW The Graphics Mode Test checks the video subsystem s ability to present graphics mode data and colors This test displays a number of different screens each of which allows you to check some aspect of graphics mo...

Page 139: ...different colors with the name of the color displayed beneath each octagon Type y if all the octagons are the correct colors otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 640 x 480 pixel 2 color graphics mode screen displays three chess pieces Type y if all the chess pieces are identical and displayed correctly otherwise type n Figure B 3 shows part of this screen LJXUH RORU UDSKLFV 0RGH 6FUHHQ RO...

Page 140: ...herwise type n RORU UDSKLFV 0RGH 6FUHHQ The 1024 x 768 pixel 16 color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass Type y if all the hourglasses appear to be correct otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 1024 x 768 pixel 256 color graphics mode screen displays a series of asterisks with four colors in each as...

Page 141: ...orresponding color then press the right arrow key to increase the color intensity or press the left arrow key to decrease the intensity Type y if all the squares are the correct colors otherwise type n 6ROLG RORUV 7HVW The Solid Colors Test checks whether the video subsystem is displaying the correct colors This test also lets you check for missing pixels When this test is running four screens app...

Page 142: ...ur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the comp...

Page 143: ...vironments To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information 1RWLFHV 8 6 2QO Most Dell computer systems are classified by the Federal Communications Commis sion FCC as Class B digital devices However the inclusion of certain option...

Page 144: ...e is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turn ing the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the eq...

Page 145: ... file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the tele phone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this telephone ...

Page 146: ...d of connection The customer should be aware that compliance with the above conditions may not prevent degrada tion of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alteration made by a user to this equipment or equip ment malfunctions may give the telephone communications company cause to request the u...

Page 147: ...dic ative that this Dell system meets the following technical standards EN 55022 Limits and Methods of Measurement of Radio Interference Char acteristics of Information Technology Equipment EN 50082 1 1992 Electromagnetic compatibility Generic immunity stan dard Part 1 Residential commercial and light industry EN 60950 Safety of Information Technology Equipment NOTE EN 55022 emissions requirements...

Page 148: ... notice ODVV 7 This is a Class A product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions LJXUH 9 ODVV 7 5HJXODWRU 0DUN This device belongs to Class B devices as described in EN ...

Page 149: ...l digital device examine the South Korean Ministry of Communications MOC registration labels located on your computer or other Dell digital device The MOC label may be located separately from the other regulatory marking applied to your product The English text EMI A for Class A products or EMI B for Class B products appears in the center of the MOC label see Figures C 3 and C 4 NOTE MOC emissions...

Page 150: ... together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch off the equipment the power supply cable must be removed from the power supply socket which should be locate...

Page 151: ...SPXZDI MVC VTVXBÀ LP LB PCXPEV PDISPOOFHP XUZD LJ F FMJ LPOJFD OF KFTU V ZDJF QS FE V BD B UP OBMF Z V ZÀ QS FE V BD B Z PXFHP QSBXJE PXP QP D POZN QS FXPEFN PDISPOOZN 4ZTUFN LPNQVUFSPXZ OBMF Z BCF QJFD ZÀ QS FE OBH ZNJ DIXJMPXZNJ X SPTUBNJ MVC TQBELBNJ OBQJÄDJB V ZXBK D FMJNJOBUPSB QS FQJÄÀ VS E FOJB EPQBTPXVK DFHP MVC CF BL ÍDFOJPXFHP ySÍE B BTJMBOJB BMF Z VQFXOJÀ TJÄ BCZ OJD OJF MF B P OB LBCMB...

Page 152: ...ds NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Current consumption 6 0 3 0 A ...

Page 153: ...os de la Norma Oficial Mexicana NOM BCIQ Notice Taiwan Only Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimenta...

Page 154: ...ranty does not cover any items that are in one or more of the following cate gories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWare products Monit...

Page 155: ...eplacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s con currence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S or Canada where applicable Shipments to other locations will be made freight collect Dell will include a ...

Page 156: ...anty and service options in place of the standard limited three year warranty described in the preceding text the option you chose will be listed on your invoice 7RWDO 6DWLVIDFWLRQµ 5HWXUQ 3ROLF 8 6 DQG DQDGD 2QO If you are an end user customer who bought new products directly from a Dell com pany you may return them to Dell within 30 days of the date of invoice for a refund or credit of the produ...

Page 157: ...nded hardware products will also recognize the year 2000 as a leap year The YMARK2000 standard tests the ability of system hardware and firmware to support the transition to the year 2000 and to recognize leap years when appropriate for years 2000 through 2009 inclusive and not that of options operating systems or applications software Dell branded hardware products that pass the YMARK2000 test co...

Page 158: ...e ment All software run on Dell branded hardware products should be independently verified by customers to be year 2000 compliant GGLWLRQDO QIRUPDWLRQ For additional information on year 2000 compliance of Dell branded hardware prod ucts refer to Dell s Year 2000 Web site at www dell com year2000 or contact a Dell customer service representative in your area ...

Page 159: ...D 6 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide ...

Page 160: ...t system See BIOS battery 1 4 beep codes See also error messages about 3 9 BIOS 1 4 boot device selecting 2 12 boot routine indications 3 6 booting the computer 2 12 cables troubleshooting 3 3 cache memory 1 4 calling Dell 5 7 card See PC Cards CD ROM drive about 1 3 troubleshooting 3 23 central processing unit CPU See microprocessor computer customizing features 2 1 technical specifications A 1 t...

Page 161: ...nosing problems 5 1 diagnostic video tests B 1 Diagnostics Checklist 5 6 diagnostics See Dell Diagnostics disk See diskette drive hard disk drive CD ROM drive DVD ROM drive diskette drive failure during POST 3 22 testing 4 20 Diskette Drives test group Dell Diagnostics 4 20 display about 1 2 1 3 location 1 2 troubleshooting 3 29 display close suspend button 1 2 display latch 1 2 drivers as source ...

Page 162: ...utput See I O Internet help tools 5 2 interrupt assignment conflicts 3 13 interrupt request See IRQ IRQ line assignment 3 13 keyboard about 1 2 checking external keyboard during POST 3 25 Keyboard test group in Dell Diagnostics 4 19 Keyboard test group Dell Diagnostics 4 19 Key Help option in Dell Diagnostics 4 12 lithium ion battery 1 4 lock connector 1 3 0 main battery 1 2 memory failure during ...

Page 163: ... See PC Cards Personal System 2 See PS 2 ports See parallel port serial port infrared port POST CD ROM drive check 3 23 diskette drive check 3 22 external keyboard check 3 25 external monitor check 3 30 hard disk drive check 3 24 memory check 3 27 power button 1 2 1 5 power failure AC power 3 19 battery power 3 20 cable connections 3 3 partial 3 21 troubleshooting 3 18 power management modes 1 4 s...

Page 164: ...2 7 System Devices menu options 2 5 shutting down the computer 1 5 software apparent malfunction 4 14 drivers 3 13 error messages 3 12 included with computer 1 5 installing and configuring 3 11 memory resident programs 3 12 problems 3 11 program conflicts 3 13 start up files 3 12 system utilities 2 1 troubleshooting errors 3 11 using 3 12 virus scans 3 11 speakers location 1 2 specifications techn...

Page 165: ...2 display failure 3 29 dropped or damaged computer 3 17 DVD ROM drive 3 23 external keyboard 3 25 external monitor 3 30 failure during RAM count 3 27 hard disk drive failure during POST 3 24 I O functions 3 32 infrared port 3 34 3 35 Internet tools 5 2 IRQ conflicts 3 13 messages 3 7 monitor 3 30 parallel port 3 31 parallel printer 3 33 partial power failure 3 21 serial devices 3 34 serial port 3 ...

Page 166: ...Test B 8 Text Mode Character Test B 2 Text Mode Color Test B 4 Text Mode Pages Test B 5 Video Hardware Test B 2 Video Memory Test B 2 warranty information xii D 1 warranty repair or credit 5 4 water damage 3 14 World Wide Web help tools 5 2 XGA display 1 3 Year 2000 Compliance D 1 ...

Page 167: ...8 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide ...

Page 168: ......

Page 169: ...inter Cyan Plate Prints PMS 3005 Printer Magenta Plate Prints PMS 375 Printer Black Plate Prints Black Printer Cyan Plate Prints PMS 3005 ZZZ GHOO FRP ZZZ GHOO FRP 0RGHO 76 7 3 1 3ULQWHG LQ WKH 8 6 HOO QVSLURQ 3RUWDEOH RPSXWHU 5HIHUHQFH DQG 7URXEOHVKRRWLQJ XLGH HOO QVSLURQ 3RUWDEOH RPSXWHU 5 5 1 1 7528 6 227 1 8 ...

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