Dell G5 SE Service Manual Download | Manualshive

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Steps

1. Connect the I/O board cable to the system board.
2. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly.

Removing and installing components

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Summary of Contents for G5 SE

Page 1: ...Dell G5 SE Service Manual Regulatory Model P89F Regulatory Type P89F004 April 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...olid state drive in M 2 slot one 16 Installing the 2280 solid state drive in M 2 slot one 17 Removing the 2280 solid state drive in M 2 slot one 18 Solid state drive M 2 slot two 19 Removing the 2280 solid state drive in M 2 slot two 19 Installing the 2280 solid state drive in M 2 slot two 20 Battery 21 Removing the 3 cell battery 21 Installing the 3 cell battery 22 Removing the 6 cell battery 23 ...

Page 4: ...nstalling the palm rest and keyboard assembly 51 3 Drivers and downloads 53 4 System setup 54 Entering BIOS setup program 54 Navigation keys 54 One time boot menu 54 System setup options 55 Updating the BIOS in Windows 58 Updating BIOS on systems with BitLocker enabled 59 Updating your system BIOS using a USB flash drive 59 Flashing the BIOS from the F12 One Time boot menu 60 System and setup pass...

Page 5: ...omputer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching the pins and the contacts CAUTION You should only p...

Page 6: ...e anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ESD field service kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit incl...

Page 7: ...sport ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive compone...

Page 8: ...ched to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x7 6 NOTE Screw color may vary depending on the configuration ordered 3 cell battery Palm rest and keyboard assembly M2x3 2 4 cell battery Palm rest and keyboard assembly M2x3 3 ...

Page 9: ...ets Display panel M2x2 5 2 I O board Palm rest and keyboard assembly M2x3 2 System board KB Support M2L2 Big Head 2 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components ...

Page 10: ...10 Removing and installing components ...

Page 11: ...e a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm rest and keyboard assembly 4 Pry the base cover and turn it over NOTE The following steps are applicable only if you want to further remove any other component from your computer 5 Disconnect the LED cable from the system board if applicable 6 Using the pull tab disconnect the battery ca...

Page 12: ...component remove the existing component before performing the installation procedure About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure 12 Removing and installing components ...

Page 13: ...the palm rest and keyboard assembly 5 Tighten the four captive screws that secure the base cover to the palm rest and keyboard assembly Next steps 1 Follow the procedure in After working inside your computer Memory module Removing the memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the l...

Page 14: ... Remove the memory module from the memory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure 14 Removing and installing components ...

Page 15: ... M 2 slot one Removing the 2230 solid state drive in M 2 slot one Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 ...

Page 16: ...g a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in M 2 slot one NOTE Install the solid state drive thermal ...

Page 17: ... on the solid state drive 6 Align the screw holes on the thermal shield with the screw holes on the system board and the palm rest and keyboard assembly 7 Replace the two screws M2x3 that secure the thermal shield to the solid state drive and the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Installing the 2280 solid state drive in M ...

Page 18: ... state drive bracket on the solid state drive 4 Align the screw holes on the thermal shield with the screw holes on the system board and the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 2280 solid state drive in M 2 slo...

Page 19: ...ield off the palm rest and keyboard assembly 3 Slide and lift the solid state drive off the SSD1 slot on the system board Solid state drive M 2 slot two Removing the 2280 solid state drive in M 2 slot two Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the 2280 solid state drive in M 2...

Page 20: ...ve off the SSD2 slot on the system board Installing the 2280 solid state drive in M 2 slot two Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 2280 solid state drive installed in M 2 slot two and provides a visual representation of the installation procedure ...

Page 21: ...the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Battery Removing the 3 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates t...

Page 22: ...battery off the palm rest and keyboard assembly Installing the 3 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure 22 Removing and installing components ...

Page 23: ...able to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 6 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure Removing and i...

Page 24: ... battery off the palm rest and keyboard assembly Installing the 6 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure 24 Removing and installing components ...

Page 25: ...to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the WLAN card and provides a visual representation of the removal procedure Removing...

Page 26: ...N card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure 26 Removing and installing components ...

Page 27: ... Main white triangle White Auxiliary black triangle Black 2 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot 3 Align and place the WLAN card bracket on the WLAN card 4 Replace the screw M2x3 to secure the WLAN card to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside yo...

Page 28: ...peaker to the right speaker and remove it from the routing guides on the palm rest and keyboard assembly NOTE Note the position of the rubber grommets before lifting the speakers 3 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation proc...

Page 29: ...s on the palm rest and keyboard assembly 3 Connect the speaker cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the...

Page 30: ...oin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 30 Removing and installing components ...

Page 31: ...he procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the power adapter port and provides a visual representation of the removal procedure Removing and installing components 31 ...

Page 32: ...t cable to the system board 5 Disconnect the power adapter port cable from the system board 6 Lift the power adapter port along with its cable off the palm rest and keyboard assembly Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of...

Page 33: ...racket over the power adapter port 5 Replace the two screws M2x3 to secure the power adapter port bracket to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Fans Removing the left fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the ...

Page 34: ...system board 4 Lift the left fan off the palm rest and keyboard assembly Installing the left fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the left fan and provides a visual representation of the installation procedure 34 Removing and installing components ...

Page 35: ...o the system board 4 Replace the two M2x3 screws to secure the left fan to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the right fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover Removing and installing components 35 ...

Page 36: ...that secure the right fan to the system board 3 Lift the right fan off the palm rest and keyboard assembly Installing the right fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure 36 ...

Page 37: ...Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the base cover About t...

Page 38: ...onent before performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure th...

Page 39: ...eat sink tighten the eight captive screws that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the left fan Removing and installing components 39 ...

Page 40: ...t secure the I O board to the palm rest and keyboard assembly 3 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the installati...

Page 41: ... 3 Connect the I O board cable to the I O board Next steps 1 Install the left fan 2 Install the base cover 3 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the heat sink Removing and installing components 41 ...

Page 42: ... a visual representation of the removal procedure Steps 1 Disconnect the display cable from the system board 2 Remove the four screws M2 5x5 that secure the display hinges to the system board 3 Lift the display assembly off the palmrest and keyboard assembly 42 Removing and installing components ...

Page 43: ...omponent remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure Removing and installing components 43 ...

Page 44: ...base cover 3 Follow the procedure in After working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the memory modules 5 Remove the wireless card 6 Remove the left fan 7 Remove the right fan 8 Remove the power adapter port About this task The following image ...

Page 45: ...CAUTION The I O board connector is located underneath the system board Turn the system board over and disconnect the I O board cable from the system board Removing and installing components 45 ...

Page 46: ...tem board to the palm rest and keyboard assembly 7 Turn the system board over and disconnect the I O board cable from the system board Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the system board and provides a visual representation...

Page 47: ...eps 1 Connect the I O board cable to the system board 2 Turn the system board to the front and align and place the system board on the palm rest and keyboard assembly Removing and installing components 47 ...

Page 48: ...the wireless card 5 Install the memory modules 6 Install the battery 7 Install the base cover 8 Follow the procedure in After working inside your computer Touchpad Removing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the memory modules 5 Remove the wireless card 6 Remove the left fan 7 Remove the rig...

Page 49: ...t secure the touchpad to the palm rest and keyboard assembly 5 Lift the touchpad off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the touchpad and provides a visual representation of the installation p...

Page 50: ...e system board 2 Install the power adapter port 3 Install the display assembly 4 Install the right fan 5 Install the left fan 6 Install the wireless card 7 Install the memory modules 8 Install the battery 9 Install the base cover 10 Follow the procedure in After working inside your computer Palm rest and keyboard assembly Removing the palm rest and keyboard assembly Prerequisites 1 Follow the proc...

Page 51: ...n be removed with the heat sink attached About this task After performing the steps in the pre requisites we are left with the palm rest and keyboard assembly Installing the palm rest and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task Place the palm rest and keyboard assembly on a flat surf...

Page 52: ...peakers 6 Install the touchpad 7 Install the I O board 8 Install the solid state drive 9 Install the right fan 10 Install the left fan 11 Install the wireless card 12 Install the memory modules 13 Install the battery 14 Install the base cover 15 Follow the procedure in After working inside your computer 52 Removing and installing components ...

Page 53: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 Drivers and downloads 53 ...

Page 54: ...s 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys K...

Page 55: ...splays the model number of your computer Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the processor speed CPU ID Displays the processor identification code CPU Cache L1 Cache Displays the processor L1 cache size L2 Cache Displays the processor L2 cache size L3 Cache Displays the proce...

Page 56: ...use AC adapters that are not supported by your computer Default Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior Default Multimedia key Keyboard Illumination Selects the operating mode of the keyboard illumination feature Default Bright Keyboard Backlight with AC Selects the timeout value for the keyboard backlight when an AC adapt...

Page 57: ...istrator password is clear or set System Password Status Displays if the system password is clear or set Default Not Set Asset Tag Set your system s Asset Tag Admin Password Allows you to set the administrator password The administrator password controls access to the system setup utility System Password Allows you to set the system password The system password controls access to the computer at b...

Page 58: ...egacy Option ROMs Enables or disables the Load Legacy Option ROMs Default Disabled Boot List Option Displays the available boot options Default UEFI Attempt Legacy Boot Enables or disables legacy boot Default Disabled File Browser Add Boot Option Allows you to add the boot options Table 8 System setup options Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes ...

Page 59: ...pended before updating the BIOS the next time you reboot the system it will not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www del...

Page 60: ...n the F12 One Time Boot Menu can use this function Updating from the One Time Boot Menu To update your BIOS from the F12 One Time boot menu you will need USB key formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key AC power adapter connected to the system Functional system ba...

Page 61: ...3 The flash BIOS menu will open and then click the Flash from file 4 Select external USB device System setup 61 ...

Page 62: ...5 Once the file is selected Double click the flash target file then press submit 6 Click the Update BIOS then system will reboot to flash the BIOS 62 System setup ...

Page 63: ... can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F2F12 immediately after a power on or reboot Steps 1 In the System BIOS or Syst...

Page 64: ...xisting system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompt s you to save the changes 6 Press Y to save the changes ...

Page 65: ...cted and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes...

Page 66: ...ructions on how to conduct flea power release Steps 1 Turn off your computer 2 Remove the base cover 3 Remove the battery 4 Press and hold the power button for 15 seconds to drain the flea power 5 Replace the battery 6 Replace the base cover 7 Turn on your computer WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle ...

Page 67: ...odel number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your pr...

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