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Dell G5 5500, Service Manual, Page: 10 / 80

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Dell G5 5500 Service Manual Download Page 10

Component

Secured to

Screw type

Quantity

Screw image

Touchpad bracket

Palm-rest and keyboard
assembly

M2L2 Big Head

7

Power button with
fingerprint reader
(optional)

Palm-rest and keyboard
assembly

M2x3

2

USB 3.1 Type-C port
bracket

System board

M2x3

2

Hinge brackets

Palm-rest and keyboard
assembly

M2.5x5

4

Hinge brackets

Display panel

M2.5x2.5 Big Head

12

Hinge brackets

Display panel

M2x2.5

2

I/O board

Palm-rest and keyboard
assembly

M2x3

2

System board

KB Support

M2L2 Big Head

2

Major components of Inspiron 5500

The following image shows the major components of Inspiron 5500.

10

Removing and installing components

Summary of Contents for G5 5500

Page 1: ...Dell G5 5500 Service Manual Regulatory Model P89F Regulatory Type P89F003 ...

Page 2: ...mage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners April 2020 Rev A00 ...

Page 3: ...ate drive M 2 slot one 20 Removing the 2230 solid state drive in M 2 slot one 20 Installing the 2230 solid state drive in M 2 slot one 21 Removing the 2280 solid state drive Intel Optane in M 2 slot one 23 Installing the 2280 solid state drive Intel Optane in M 2 slot one 23 Solid state drive M 2 slot two 24 Removing the 2280 solid state drive in M 2 slot two 24 Installing the 2280 solid state dri...

Page 4: ...the power button with fingerprint reader 54 Installing the power button with fingerprint reader 55 Touchpad 56 Removing the touchpad 56 Installing the touchpad 57 Palm rest and keyboard assembly 58 Removing the palm rest and keyboard assembly 58 Installing the palm rest and keyboard assembly 59 3 Drivers and downloads 61 4 System setup 62 Entering BIOS setup program 62 Navigation keys 62 One time ...

Page 5: ...rds 76 5 Troubleshooting 77 Recovering the operating system 77 System diagnostic lights 77 Enabling Intel Optane memory 78 Disabling Intel Optane memory 78 Flea power release 79 WiFi power cycle 79 6 Getting help and contacting Dell 80 Contents 5 ...

Page 6: ...de the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching the pins and the contacts CAUTION You should only perform troubleshooting and repairs as authorized or d...

Page 7: ... Field Service kit is the most commonly used service kit Each Field Service kit includes three main components anti static mat wrist strap and bonding wire Components of an ESD field service kit The components of an ESD field service kit are Anti Static Mat The anti static mat is dissipative and parts can be placed on it during service procedures When using an anti static mat your wrist strap shou...

Page 8: ...ve parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to the following guideli...

Page 9: ...hen replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x7 6 NOTE Screw color may vary depending on the configuration ordered Light bar 80 W configuration only Base cover M2x3 7 3 cell Battery Palm rest and keyboard assembly M2x3 2 4 cell Battery Palm rest...

Page 10: ...1 Type C port bracket System board M2x3 2 Hinge brackets Palm rest and keyboard assembly M2 5x5 4 Hinge brackets Display panel M2 5x2 5 Big Head 12 Hinge brackets Display panel M2x2 5 2 I O board Palm rest and keyboard assembly M2x3 2 System board KB Support M2L2 Big Head 2 Major components of Inspiron 5500 The following image shows the major components of Inspiron 5500 10 Removing and installing ...

Page 11: ...ive 9 Battery 10 Speakers 11 Touchpad 12 Touchpad bracket 13 Display assembly 14 Palm rest and keyboard assembly 15 M 2 2280 Solid state drive 16 Thermal shield 17 M 2 2230 Solid state drive 18 Thermal shield 19 Wireless card 20 Left Fan 21 I O board 22 Power button with fingerprint reader Removing and installing components 11 ...

Page 12: ...urchased by the customer Contact your Dell sales representative for purchase options Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure 12 Removing and installing components ...

Page 13: ...Removing and installing components 13 ...

Page 14: ...he base cover and turn it over NOTE The following steps are applicable only if you want to further remove any other component from your computer 5 Disconnect the LED cable from the system board if applicable 6 Using the pull tab disconnect the battery cable from the system board 7 Turn your computer over and press the power button for 15 seconds to drain the flea power Installing the base cover Pr...

Page 15: ...Removing and installing components 15 ...

Page 16: ...ews M2x7 that secure the base cover to the palm rest and keyboard assembly 5 Tighten the four captive screws that secure the base cover to the palm rest and keyboard assembly Next steps 1 Follow the procedure in After working inside your computer Light bar Removing the light bar Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover NOTE Please note tha...

Page 17: ...ight bar to the base cover 2 Lift the light bar off the base cover Installing the light bar Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure Removing and installing components 17 ...

Page 18: ...se cover 2 Follow the procedure in After working inside your computer Memory module Removing the memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure 18 Removing and installing components ...

Page 19: ... Remove the memory module from the memory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure Removing and installing components 19 ...

Page 20: ... M 2 slot one Removing the 2230 solid state drive in M 2 slot one Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 ...

Page 21: ...g a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in M 2 slot one NOTE Install the solid state drive thermal ...

Page 22: ...w M2x3 that secures the solid state drive to the system board 5 Place the thermal shield on the solid state drive 6 Align the screw holes on the thermal shield with the screw holes on the system board and the palm rest and keyboard assembly 7 Replace the two screws M2x3 that secure the thermal shield to the solid state drive and the system board Next steps 1 Install the base cover 2 Follow the pro...

Page 23: ...cates the location of the 2280 solid state drive Intel Optane installed in M 2 slot one and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x3 that secure the thermal shield to the system board and the palm rest and keyboard assembly 2 Lift the thermal shield off the palm rest and keyboard assembly 3 Slide and lift the solid state drive Intel Optane off th...

Page 24: ... slot on the system board 2 Slide the solid state drive Intel Optane into the SSD2 slot on the system board 3 Place the solid state drive bracket on the solid state drive Intel Optane 4 Align the screw holes on the thermal shield with the screw holes on the system board and the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive Intel Optane to the syste...

Page 25: ...d state drive bracket off the solid state drive 3 Slide and lift the solid state drive off the SSD2 slot on the system board Installing the 2280 solid state drive in M 2 slot two Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 2280 solid state drive installed...

Page 26: ...he palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the...

Page 27: ...erposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Remove the hard drive from the hard drive bracket Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive and...

Page 28: ...gn the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly 5 Replace the three screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board and close the latch to secure the cable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer...

Page 29: ...secure the battery to the palm rest and keyboard assembly 2 Disconnect the battery cable from the system board if applicable 3 Lift the battery off the palm rest and keyboard assembly Installing the 3 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of th...

Page 30: ...able to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 6 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure 30 Removing an...

Page 31: ... battery off the palm rest and keyboard assembly Installing the 6 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure Removing and installing components 31 ...

Page 32: ...to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the WLAN card and provides a visual representation of the removal procedure 32 Remov...

Page 33: ...N card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure Removing and installing components 33 ...

Page 34: ... Main white triangle White Auxiliary black triangle Black 2 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot 3 Align and place the WLAN card bracket on the WLAN card 4 Replace the screw M2x3 to secure the WLAN card to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside yo...

Page 35: ...peaker to the right speaker and remove it from the routing guides on the palm rest and keyboard assembly NOTE Note the position of the rubber grommets before lifting the speakers 3 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation proc...

Page 36: ...s on the palm rest and keyboard assembly 3 Connect the speaker cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the...

Page 37: ...in cell battery Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 37 ...

Page 38: ...cation of the power adapter port and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 on the power adapter port bracket that secures the power adapter port to the system board 2 Remove the power adapter port bracket from the system board 3 Peel the mylar that covers the power adapter port cable connection on the system board 4 Peel back the tape that secures ...

Page 39: ...lm rest and keyboard assembly 2 Connect the power adapter port cable to the system board 3 Adhere the mylar that covers the power adapter port cable connection on the system board 4 Align and place the power adapter port bracket over the power adapter port 5 Replace the two screws M2x3 to secure the power adapter port bracket to the system board Next steps 1 Install the base cover 2 Follow the pro...

Page 40: ...eft fan 3 Remove the two M2x3 screws that secure the left fan to the system board 4 Lift the left fan off the palm rest and keyboard assembly Installing the left fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the left fan and provides a visual representation ...

Page 41: ...o the system board 4 Replace the two M2x3 screws to secure the left fan to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the right fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover Removing and installing components 41 ...

Page 42: ...that secure the right fan to the system board 3 Lift the right fan off the palm rest and keyboard assembly Installing the right fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure 42 ...

Page 43: ...Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the base cover About t...

Page 44: ...onent before performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure th...

Page 45: ...eat sink tighten the eight captive screws that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the left fan Removing and installing components 45 ...

Page 46: ...t secure the I O board to the palm rest and keyboard assembly 3 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the installati...

Page 47: ... 3 Connect the I O board cable to the I O board Next steps 1 Install the left fan 2 Install the base cover 3 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the heat sink Removing and installing components 47 ...

Page 48: ... a visual representation of the removal procedure Steps 1 Disconnect the display cable from the system board 2 Remove the four screws M2 5x5 that secure the display hinges to the system board 3 Lift the display assembly off the palmrest and keyboard assembly 48 Removing and installing components ...

Page 49: ...omponent remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure Removing and installing components 49 ...

Page 50: ...rd Next steps 1 Install the heat sink 2 Install the base cover 3 Follow the procedure in After working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the solid state drive Intel Optane 5 Remove the WLAN card 6 Remove the right fan 7 Remove the heat sink 8 R...

Page 51: ...system board and provides a visual representation of the removal procedure CAUTION The I O board connector is located underneath the system board Turn the system board over and disconnect the I O board cable from the system board Removing and installing components 51 ...

Page 52: ...tem board to the palm rest and keyboard assembly 7 Turn the system board over and disconnect the I O board cable from the system board Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the system board and provides a visual representation...

Page 53: ...eps 1 Connect the I O board cable to the system board 2 Turn the system board to the front and align and place the system board on the palm rest and keyboard assembly Removing and installing components 53 ...

Page 54: ...the solid state drive Intel Optane 7 Install the battery 8 Install the base cover 9 Follow the procedure in After working inside your computer Fingerprint reader daughter board Removing the power button with fingerprint reader Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the solid state drive Intel Optane 5 Remove...

Page 55: ...rest and keyboard assembly Installing the power button with fingerprint reader Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 55 ...

Page 56: ...heat sink 5 Install the right fan 6 Install the WLAN card 7 Install the solid state drive Intel Optane 8 Install the battery 9 Install the base cover 10 Follow the procedure in After working inside your computer Touchpad Removing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the solid state drive Intel...

Page 57: ...t the touchpad bracket off the palm rest and keyboard assembly 3 Peel the tapes from the touchpad 4 Remove the four M2x2 screws that secure the touchpad to the palm rest and keyboard assembly 5 Lift the touchpad off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Ab...

Page 58: ...ll the system board 2 Install the power adapter port 3 Install the display assembly 4 Install the right fan 5 Install the left fan 6 Install the WLAN card 7 Install the hard drive 8 Install the solid state drive Intel Optane 9 Install the battery 10 Install the base cover 11 Follow the procedure in After working inside your computer Palm rest and keyboard assembly Removing the palm rest and keyboa...

Page 59: ...the system board NOTE The system board can be removed with the heat sink attached About this task After performing the steps in the pre requisites we are left with the palm rest and keyboard assembly Installing the palm rest and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task Place the palm ...

Page 60: ... the touchpad 7 Install the I O board 8 Install the hard drive 9 Install the solid state drive Intel Optane 10 Install the right fan 11 Install the left fan 12 Install the WLAN card 13 Install the memory modules 14 Install the battery 15 Install the base cover 16 Follow the procedure in After working inside your computer 60 Removing and installing components ...

Page 61: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 Drivers and downloads 61 ...

Page 62: ...ess F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves ...

Page 63: ... computer Express Service Code Displays the express service code of the computer Ownership Tag Displays the ownership tag of the computer Signed Firmware Update Displays whether the signed firmware update is enabled Battery Displays the battery health information Primary Displays the primary battery Battery Level Displays the battery level Battery State Displays the battery state Health Displays t...

Page 64: ... System setup options Boot options menu Boot options Advanced Boot Options Enable UEFI Network Stack Enables or disables UEFI Network Stack Default OFF Boot Mode Boot Mode UEFI only Displays the boot mode of this computer Enable Boot Devices Enables or disables boot devices for this computer Boot Sequence Displays the boot sequence BIOS Setup Advanced Mode Enables or disables advanced BIOS setting...

Page 65: ...ng mode of the keyboard illumination feature Default Disabled The keyboard illumination will always be off Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer The keyboard backlight timeout value is only effect when the backlight is enabled Default 10 seconds Keyboard Backlight Timeout on Battery Configures the timeout valu...

Page 66: ...N PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface PPI user prompts when issuing the Clear command Default OFF Clear Enables or disables the computer to clear the PTT owner information and returns the PTT to the default state Default OFF Intel SGX Enables or disables the Intel Software Guard Extensions SGX to provide a secured environm...

Page 67: ... Threading Technology to use processor resources more efficiently Default ON Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat production Default ON Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor If enabled the Intel TurboBoost driver...

Page 68: ...les Intel Speed Shift Technology support which enables the operating system to select the appropriate processor performance automatically Default ON Lid Switch Enables the computer to power up from the off state whenever the lid is opened Default ON Table 13 System setup options Wireless menu Wireless Wireless Switch Determines which wireless devices can be controlled by the Wireless Switch For Wi...

Page 69: ... virtualization for memory map I O Default ON Table 16 System setup options Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system Once set in BIOS the Asset Tag cannot be changed Service Tag Displays the Service Tag of the computer BIOS Recovery from Hard Drive Enables the computer to recover from a bad BI...

Page 70: ...puter battery is fully charged and connected to a power outlet About this task NOTE If BitLocker is enabled it must be suspended prior to updating the system BIOS and then re enabled after the BIOS update is completed Steps 1 Restart the computer 2 Go to Dell com support Enter the Service Tag or Express Service Code and click Submit Click Detect Product and follow the instructions on screen 3 If y...

Page 71: ... If the system cannot load into Windows but there is still a need to update the BIOS download the BIOS file using another system and save it to a bootable USB Flash Drive NOTE You will need to use a bootable USB Flash drive Please refer to the following article for further details https www dell com support article sln143196 Steps 1 Download the BIOS update EXE file to another system 2 Copy the fi...

Page 72: ...s this BIOS update option NOTE Only systems with BIOS Flash Update option in the F12 One Time Boot Menu can use this function Updating from the One Time Boot Menu To update your BIOS from the F12 One Time boot menu you will need USB key formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root o...

Page 73: ...3 The flash BIOS menu will open and then click the Flash from file 4 Select external USB device System setup 73 ...

Page 74: ...5 Once the file is selected Double click the flash target file then press submit 6 Click the Update BIOS then system will reboot to flash the BIOS 74 System setup ...

Page 75: ... can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F2F12 immediately after a power on or reboot Steps 1 In the System BIOS or Syst...

Page 76: ...xisting system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompt s you to save the changes 6 Press Y to save the changes ...

Page 77: ... more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For...

Page 78: ...unches after enablement to see the full performance benefits Disabling Intel Optane memory About this task CAUTION After disabling Intel Optane memory do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver NOTE Disabling Intel Optane memory is required b...

Page 79: ...flea power 5 Replace the battery 6 Replace the base cover 7 Turn on your computer WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo...

Page 80: ... topic or model number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant...

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