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Technical Support

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61

D

Technical Support

This appendix contains these major sections:

•

The iSupport Website

•

Contacting the Technical Assistance Center

•

Requesting a Hardware Replacement

•

Requesting a Hardware Replacement

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.

The iSupport website (

http://www.force10networks.com/support/

) contains a publicly available interface

that includes access to techtips, white papers, and user manuals. After you get an account and log in, the
available documentation expands to other types, including bug lists, error message decoder, release notes.
You can even track your own Dell Force10 inventory.

Once you are logged in, the following five tabs become available:

•

Home:

Summary of open cases, RMA management, and field notices (as shown below)

•

Service Request

: Case management

•

Software Center:

Software downloads, bug fixes, and bug tracking tool

•

Documents:

User documentation, FAQs, field notices, technical tips, and white papers

•

Support Programs:

Information on the suite of Dell Force10 support and professional support services.

Accessing iSupport Services

The URL for iSupport is

http://www.force10networks.com/support/.

To access iSupport services you must

have a userid and password. If you do not have one, you can request one at the website:

1

On the Dell Force10 iSupport page, click the

Account Request

link.

2

Fill out the User Account Request form, and click

Send

. You will receive your userid and password

by E-mail.

3

To access iSupport services, click the

LOGIN

link, and enter your userid and password. See

Contacting the Technical Assistance Center

, below, for more.

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Summary of Contents for ExaScale E600i

Page 1: ...E600i System Installation Guide ...

Page 2: ...AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server MS DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat Enterprise Linux and Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell is a registered trademark and S...

Page 3: ...ments 14 Storage Requirements 14 4 Chassis Install the Chassis 15 Unpack the System Components 15 Install the Equipment Rack Shelf Bar 15 Mount the Chassis in a Rack 16 Mount the Chassis in a Cabinet 17 5 Fan Tray Install the Fan Tray 20 Remove the Fan Tray 20 6 Power Supply AC Power Supply Units 22 Power Cord Requirements 23 Install the AC Power Supply Units 23 Remove the AC Power Supply 24 DC Po...

Page 4: ...pter 36 Accessing the Console with a DB 25 Adapter 37 Accessing the Auxiliary Port by Modem 37 Connecting to the 10 100 Ethernet Management Port 38 9 Air Filter 10 Using a Flash Memory Card External Flash Memory Card Overview 41 Inserting the External Flash Memory Card 41 Removing the External Flash Memory Card 41 Formatting an External Flash Card 42 Copying Files to the External Flash 42 Displayi...

Page 5: ... 57 Agency Compliance 57 Safety Standards and Compliance Agency Certifications 59 Electromagnetic Compatibility EMC 59 Product Recycling and Disposal 60 D Technical Support The iSupport Website 61 Accessing iSupport Services 61 Contacting the Technical Assistance Center 62 Requesting a Hardware Replacement 62 Index ...

Page 6: ...6 Contents w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 7: ...he E Series for preliminary software configuration information Information Symbols Table 1 1 describes symbols contained in this guide Related Publications For more information about the E600i system refer to the following documents FTOS Configuration Guide for the E Series FTOS Command Reference for the E Series Release Notes for the E Series and FTOS Table 1 1 Information Symbols Symbol Warning ...

Page 8: ...8 About This Guide w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 9: ...ich isolates processes from each other increasing reliability Operating the E600i system with two RPMs enables automatic failover redundancy Line cards perform all data forwarding operations Each line card has Dell Force10 proprietary ASICs the flexible packet classification FPC ASIC and the Buffer and Traffic Manager BTM ASIC The FPC accepts packets feeds packets to input output ports handles pac...

Page 10: ...10 The E600i System w w w d e l l c o m s u p p o r t d e l l c o m Figure 2 1 E600i Chassis Front View with AC Power Supplies AC Power Supply RPMs Air Filter Line Cards ESD Connector SFM3 ...

Page 11: ...em Component Requirements Component Minimum Maximum Field Replaceable Backplane factory installed 1 1 N Air filter factory installed 1 1 Y Fan tray 1 1 Y RPMs 1 2 Y Line cards 1 7 Y SFMs 4 5 Y Power Supplies 2500 AC Power Supply OR DC PEMs 2 1 4 2 Y Y Grounding Holes Fan Tray ...

Page 12: ...ck the System Components 3 Mount the chassis in a rack or cabinet Mount the Chassis in a Rack Mount the Chassis in a Cabinet 4 Install the fan tray Install the Fan Tray 5 Install the power supplies AC or DC Install the AC Power Supply Units Install the DC PEMs 6 Install the RPMs line cards and SFMs Install RPMs Line Cards and SFMs 7 Connect network cable RPM Ports and Cables 8 Supply power to the ...

Page 13: ...and Cabinet Requirements 1 Ensure that the rack has adequate space in the front rear and sides after the system is installed to allow proper ventilation access to cables and maintenance access Allow at least 18 inches in the front and 20 inches in the rear of the rack 2 Ensure that the rack is bolted to the floor and or braced to a wall or ceiling 3 The minimum cabinet size is 30 inches deep and 2...

Page 14: ...d to an 100 VAC power supply it provides up to 1500W DC Power Requirements Each E Series system requires at least one DC PEM to operate Two units are recommended for full facility redundancy Storage Requirements If you do not install all of your system components store them in the original packaging in an environment constant temperature between 40 F to 158 F 40 C to 70 C non condensing relative h...

Page 15: ...e all contents from the shipping packaging After you remove the original packaging place RPMs SFMs and line cards on an antistatic surface 2 Move the chassis to the rack The packaging and contents weigh approximately 400 pounds The unpacked chassis and floater pallet weigh approximately 100 pounds Use a hand cart pallet jack or forklift to lift and move the chassis CAUTION Lift the chassis from th...

Page 16: ...de of the bar should face outward Figure 4 1 Installing the Equipment Rack Shelf Bar 3 Attach the bar to the equipment rack using the mounting screws provided by the rack manufacturer Step Task 1 Install the equipment rack shelf bar 2 If you are center or rear mounting the chassis in a 19 inch rack ensure that the mounting brackets are properly positioned If your are mounting the chassis in a 23 i...

Page 17: ...6 Insert the remaining mounting screws and tighten to secure the chassis in the rack Step Task 1 Install the equipment rack shelf bar 2 Using a hand cart pallet jack or forklift align the rack mount holes with the cabinet holes 3 Insert mounting screws in the holes that are not obscured by the front shipping cover and tighten them 4 Remove the screws attaching the front shipping cover and remove t...

Page 18: ...18 Chassis w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 19: ...Remove the Fan Tray The fan tray ensures proper temperature and airflow A temperature sensor in the fan tray controls fan speed according to Table 5 1 Figure 5 1 The Fan Tray Table 5 1 Fan Speed and Temperature Degrees Celsius Fan Speed Less than 25 C Low 1800 RPM Between 25 C and 45 C Med 2400 RPM Above 45 C High 3000 RPM ...

Page 20: ...he system operates safely for up to approximately 1 minute at an ambient temperature of 95 F 35 C To remove the fan tray Step Task 1 Slide the connector end of the fan tray into the fan tray slot at the top rear of the chassis 2 Push the tray until the connector engages the backplane and the fan tray is flush with the chassis 3 Secure the fan tray to the chassis by tightening the captive screws St...

Page 21: ... Power Entry Module or a minimum of two AC Power Supplies The chassis has four power supply slots Figure 6 1 You may install DC PEMs in slots 1 and 3 only you may install AC power supplies in any slot WARNING Class 1 laser product ATTENTION Produit laser de classe 1 WARNUNG Laserprodukt der Klasse 1 Figure 6 1 Power Supply Slots Table 6 1 Minimum Power Supply Requirements Power Supply Input Minimu...

Page 22: ...ity redundancy requires two independent power sources feeds with two power supplies on each feed Each independent power source should have a dedicated circuit breaker sized in accordance with your local electrical codes CAUTION Before removing and replacing a power supply unit determine if the E600i is in full redundancy or non redundant mode Operating in non redundant mode will require a complete...

Page 23: ... 6 20 L6 20 L6 30 30A Install the AC Power Supply Units To install an AC power supply unit Step Task 1 Verify that the power switch on the power supply is in the OFF position 2 Orient the power supply handle to the left and slide the backplane connector end into a power supply slot 3 Secure the power supply into place by tightening the two locking screws to 5 in lbs 4 Plug an AC power cord into th...

Page 24: ...6 Toggle the power supply switch to the ON position and verify that Status LED lights green Step Task 1 Determine if the system is operating in power supply redundancy If the system is operating with non redundant power removing a power supply powers down the system 2 Toggle the power switch on the on the unit to the OFF position 3 Unplug the power cord from the AC Power Supply and the AC power ou...

Page 25: ...r local electrical codes limit voltage drop across the cable length to 0 5V or less 2 Before you make the cable connections apply a coat of anti oxidant paste to unplated metal contact surfaces 3 File unplated connectors braided straps and bus bars to a shiny finish It is not necessary to file and coat tinned connectors or other plated connection surfaces such as on the PEM studs Install the DC PE...

Page 26: ... studs are the ground connection Attach the grounding cable onto the ground studs The grounding cable must comply with your local electrical codes in size and color typically the color is green or green with yellow stripe and the grounding cable must be terminated only with a UL listed 2 hole lug with 1 4 inch holes on 3 4 inch spacing see Figure 6 7 Replace the two washers and nuts With a 7 16 in...

Page 27: ... unlit To be completely sure that power is off measure the voltage across the negative and positive source DC leads using a voltmeter The measurement across the positive and negative leads must be zero 0 volts before you proceed 3 Toggle the Over Current Protector located on the PEM front panel to the OFF position 4 Loosen the PEM safety cover retaining screw and remove the cover 5 Disconnect powe...

Page 28: ...28 Power Supply w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 29: ...el Description Management 10 100 Ethernet L Green link is up A Green activity on port Alarms Major Red a critical condition exists such as a severe over temperature condition a fan tray failure an over current condition in a power supply or an out of tolerance voltage The RPM LEDs are controlled by software which sets the threshold levels for triggering the different stages of alarms Unlit no majo...

Page 30: ...ach line card Refer to the installation documentation that came with the card Switch Fabric Modules SFMs plug into the backplane and carry traffic between line cards or between RPMs and a line card A minimum of four SFMs are required in order for the E Series system to operate properly There is an additional slot available for a redundant SFM if you are not operating the system with SFM redundancy...

Page 31: ... Blank panels are like line cards but do not have circuit boards or ejector levers The same blank panel is used for empty line card and RPM slots Table 7 2 SFM Front Panel and LED Descriptions LED Description Active Green active and passing traffic Unlit in standby mode Status Flashing Green booting Green operational Flashing Amber communication failure Amber fault detected Unlit no power Active C...

Page 32: ...Avoid touching the printed circuit board and connector pins Extend the top and bottom card levers before you insert the card into the slot 2 Align the card with the slot guide for the appropriate RPM line card or SFM slot and gently slide it in until the connectors engage with the chassis backplane 3 Rotate the lever s to seat the card in the chassis 4 Secure card in place by tightening the captiv...

Page 33: ...ine cards and SFMs are hot swappable To remove RPMs and line cards Step Task 1 Determine if the system is operating with line card and RPM redundancy If the system is operating with only one RPM or line card removing either halts traffic processing 2 Unplug the network interface cables connected to the line card or RPM 3 Loosen the captive screws and pull the ejector lever s towards you to disenga...

Page 34: ...de the card out of the slot and store it in the original anti static packaging System messages appear on the console including the following TSM 6 SFM_REMOVE Removed SFM Wait 5 to 10 seconds to install a new SFM or reinsert an SFM NOTE If you mistakenly insert an SFM too quickly after removing it traffic flow is interrupted To correct the situation remove an active SFM or the standby SFM wait seve...

Page 35: ...r to attach to this port Connecting to the Console and Auxiliary Ports The console and auxiliary ports are asynchronous serial ports If you connect a device to these ports it must be capable of asynchronous transmission Your terminal or terminal emulation mode must be set to VT100 with the following settings 9600 baud rate to avoid autobaud input the default is set to a 9600 bps baud rate No parit...

Page 36: ...t to the console using a RJ 45 to RJ 45 rollover cable and a RJ 45 to DB 9 female DTE adapter labeled TERMINAL to a terminal server for example PC Table 8 3 lists the pin assignments Table 8 1 Console Port RJ 45 Pin Assignments Pin Signal Input Output 1 NC unused 2 DTR Output 3 TxD Output 4 GND 5 GND 6 RxD Input 7 DSR Input 8 NC unused Table 8 2 Auxiliary Port RJ 45 Pin Assignments Pin Signal Inpu...

Page 37: ...ver Cable RJ 45 to DB 9 Adapter Terminal Server Device Signal RJ 45 pinout RJ 45 Pinout DB 9 Pin Signal RTS 1 8 8 CTS DTR 2 7 6 DSR TxD 3 6 2 RxD GND 4 5 5 GND GND 5 4 5 GND RxD 6 3 3 TxD DSR 7 2 4 DTR CTS 8 1 7 RTS Table 8 4 Pin Assignments between the E Series Console and DB 25 Adapter E Series Console Port RJ 45 to RJ 45 Rollover Cable RJ 45 to DB 25 Modem Adapter Terminal Server Device Signal ...

Page 38: ...ions like upgrading the FTOS image DTR 2 7 20 DTR TxD 3 6 3 TxD GND 4 5 7 GND GND 5 4 7 GND RxD 6 3 2 RxD DSR 7 2 8 DCD CTS 8 1 5 CTS Table 8 6 10 100 Ethernet Management Port LEDs Label Description L Link Lit Link is up Unlit No connection A Activity Lit Activity on port Unlit No activity Table 8 5 RJ 45 to DB 25 Adapter Pin Assignments E Series Auxiliary Port RJ 45 to RJ 45 Rollover Cable RJ 45 ...

Page 39: ... so that the label This Side Up is facing upward Guide the filter into the slot until it makes contact with the back of the chassis An improperly installed air filter restricts air flow and generates thermal problems throughout the chassis Ensure that the air filter is oriented correctly and seated securely in the slot To remove the filter pull it straight out of the chassis Do not operate the cha...

Page 40: ...40 Air Filter w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 41: ...flash card as the primary active secondary standby or default boot order preference Optional external flash memory cards are shipped blank Inserting the External Flash Memory Card NOTE Only insert the external flash before system boot or after the system has completed its boot and is run time mode To install the flash memory card Removing the External Flash Memory Card To remove the flash memory c...

Page 42: ...ored on the External Flash Flash cards can be used to copy and store system images boot images and configuration files Optional flash memory cards are shipped blank To display files stored on a flash use the following command Figure 10 1 dir Command Example Step Task 1 Insert the flash card into the flash slot on the primary RPM 2 In the EXEC CLI mode enter format slot0 3 The formatted flash card ...

Page 43: ...Card 43 FTOS supports up to a 40 character file name length up to a 180 character local file path length and up to a 256 character remote file path length Refer to the FTOS Command Line Interface Reference for CLI commands ...

Page 44: ...44 Using a Flash Memory Card w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 45: ...ameters stored in non volatile random access memory NVRAM to boot the system Each RPM is equipped with a slot for an external flash memory card slot0 You can copy the image files and configuration files to the external flash device on the primary RPM You can also begin your boot process by accessing a remote server containing the boot image and system image files When you configure your system to ...

Page 46: ...etter or letters you entered For example b displays the commands starting with the letter b boot change and boot selector Entering s h displays the syntax help information All commands are case insensitive 2 Execute the following show commands to display important boot information show boot selector The show boot selector command displays the boot ROM image currently selected and the most recently...

Page 47: ...e flash NOTE These parameters as well as other boot parameters can be modified in the CLI mode When you enter the boot change command you are prompted for a response Enter a new parameter or press the ENTER key carriage return to accept the default parameter Enter period to clear a field Enter dash to edit a field above the current cursor position NOTE When you enter a new parameter that extends b...

Page 48: ...t does not display configured IP address information use the interface management ethernet ip address ip address ip address mask command to set the IP address of the Management Ethernet port for network ftp tftp operating system boot 8 show default gateway default gateway ip address OPTIONAL Use the show default gateway command to view gateway information If your server is on the same subnet you d...

Page 49: ...t program initializes and displays self test results on the console screen NOTE Do not press break control sequence at any time during the boot reboot process Doing so causes the boot process to terminate 11 Force10 When the reboot completes the CLI defaults to the EXEC mode BOOT_USER dir flash Displaying files in flash size date time name 11187685 FEB 15 2006 05 37 58 E600i bin 11031398 FEB 23 20...

Page 50: ...50 System Boot w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 51: ...example whenever a module exceeds the shutdown threshold the module shuts down If more than one module exceeds the warning or high temperature thresholds within a five minute period the system generates one event for all effected modules but alarms are logged for each occurrence If the modules temperature falls to 5 lower than the warning threshold temperature the system clears the alarm and an SN...

Page 52: ...failure major red major amber no Exceeds high temperature limit major red major unlit yes Exceeds warning temperature limit minor amber minor green yes Individual interface fails minor amber reported ambera no RPM Non redundant Configuration with 1 RPM Exceeds high temperature limit major red major unlit yes Exceeds warning temperature limit minor amber minor green no RPM fails but CP is ok major ...

Page 53: ... is removed the system send a minor alarm stating that four SFMs are present The system requires four functioning SFMs to pass traffic At boot time if four SFMs are present and functioning the E Series system issues no alarms The system issues no alarms if a fifth SFM is added to the system however if the number of functioning SFMs changes from five to four the system sends a minor alarm event The...

Page 54: ...54 Alarms w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 55: ...ane and air filter 81 pounds 36 7 kg Weight fully loaded backplane air filter fan tray SFMs RPMs and 7 line cards 242 pounds 109 8 kg Mounting Factory installed rack mount brackets for front center or rear mounting in a standard 19 inch rack Optional brackets for mounting in a standard 23 inch rack or cabinet Rack clearance required Front 18 inches Rear 20 inches Maximum Thermal output NOTE Therma...

Page 56: ...C per module 12 A 200 VAC per module Maximum Thermal Output 3 172 W Maximum Thermal Output 2 906 W 10 822 BTU hour at 100 120 VAC 9 914 BTU hour at 200 240 VAC Maximum AC Supply Input Current based on 2500 W output for 100 120V and 200 240V lines 11 6 A 100 VAC 9 7 A 120 VAC 8 0 A 200 VAC 6 7 A 240 VAC Maximum System Power Input 3 5 KVA 100 120 VAC 3 2 KVA 220 240 VAC Maximum Power Consumption 3 4...

Page 57: ...ce complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Canadian Department of Communication Statement European Union EMC Directive Conformance Statement This product is in conformity with the prote...

Page 58: ...uipment This is Class A product based on the standard of the Voluntary Control Council For Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions WARNING AC Power cords are for use with Dell Force10 equipment only Do not use Dell Force10 AC pow...

Page 59: ...tems FDA Regulation 21CFR 1040 10 and 1040 11 IEC 60950 1 1st Ed including all National Deviations and Group Differences Electromagnetic Compatibility EMC Emissions Australia New Zealand AS NZS CISPR 22 2006 Class A Canada ICES 003 Issue 4 Class A Europe EN55022 2006 CISPR 22 2006 Class A Japan VCCI V3 2007 04 Class A USA FCC CFR47 Part 15 Subpart B Class A Immunity EN 300 386 V1 3 3 2005 EMC for ...

Page 60: ...opean WEEE symbol In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for th...

Page 61: ...expands to other types including bug lists error message decoder release notes You can even track your own Dell Force10 inventory Once you are logged in the following five tabs become available Home Summary of open cases RMA management and field notices as shown below Service Request Case management Software Center Software downloads bug fixes and bug tracking tool Documents User documentation FAQ...

Page 62: ...show logging eventlog unit command where unit is the stack ID of the member unit that experienced the failure This report is included as a section in the output of show tech support Console captures showing the error messages Console captures showing the troubleshooting steps taken Saved messages to a syslog server if one is used Managing Your Case Log in to iSupport and select the Service Request...

Page 63: ...ax number and e mail address Shipping address for the replacement component including a contact name phone number and e mail address A description of the failure including log messages This generally includes Output from the show tech support non paged command This report is very long so the storage buffer in your terminal program should be set high Output from the show logging eventlog unit comma...

Page 64: ...64 Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 65: ...questing replacement hardware 62 S show logging eventlog command 63 show tech command 63 specifications chassis 55 storing components 14 support contacts 61 switch recycling 60 system boot BOOT_USER 45 46 break control sequence 45 commands 46 boot change 47 default gateway 48 dir flash 49 dir slot0 49 help 46 interface management ethernet ip address 48 interface management port config 100m 48 inte...

Page 66: ...66 Index w w w d e l l c o m s u p p o r t d e l l c o m show interface management ethernet 48 T Technical Assistance Center TAC contacting 61 U unpacking 15 W WEEE 60 ...

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Page 68: ...w w w d ell com support dell com Printed in the U S A ...

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