Dell EMC PowerEdge MX740c Installation And Service Manual Download Page 5

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Replacing the system battery - Option B.............................................................................................................. 83

System board..................................................................................................................................................................... 84

Removing the system board..................................................................................................................................... 84
Installing the system board....................................................................................................................................... 86

Trusted Platform Module................................................................................................................................................ 88

Chapter 5: Jumpers and connectors............................................................................................ 92

System board jumpers and connectors....................................................................................................................... 92
System board jumper settings....................................................................................................................................... 93
Disabling a forgotten password..................................................................................................................................... 94

Chapter 6: System diagnostics and indicator codes ....................................................................95

Dell Embedded System Diagnostics........................................................................................................................ 97

Chapter 7: Getting help............................................................................................................... 98

Contacting Dell EMC........................................................................................................................................................ 98
Documentation feedback................................................................................................................................................ 98
Accessing system information by using QRL............................................................................................................. 98

Quick Resource Locator for PowerEdge MX740c system................................................................................99

Receiving automated support with SupportAssist .................................................................................................. 99
Recycling or End-of-Life service information............................................................................................................ 99

Chapter 8: Documentation resources......................................................................................... 100

Contents

Summary of Contents for EMC PowerEdge MX740c

Page 1: ...Dell EMC PowerEdge MX740c Installation and Service Manual Regulatory Model E04B Regulatory Type E04B001 December 2020 Rev A10 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...tem components 16 Safety instructions 16 Before working inside your sled 17 After working inside your sled 17 Recommended tools 17 PowerEdge MX740c sled 17 Removing the sled from enclosure 17 Installing the sled into enclosure 19 System cover 20 Removing the system cover 20 Installing system cover 21 Air shroud 23 Removing air shroud 23 Installing air shroud 23 Drives 24 Removing drive blank 24 In...

Page 4: ...ing a processor and heat sink module 60 iDRAC card 61 Removing the iDRAC card 61 Installing the iDRAC card 62 PERC card 63 Removing the PERC card 64 Installing the PERC card 64 Removing the Jumbo PERC card 65 Installing the Jumbo PERC card 66 Optional Internal dual SD module 67 Removing the IDSDM card 67 Installing the IDSDM card 68 Removing a MicroSD card 69 Installing a MicroSD card 70 M 2 BOSS ...

Page 5: ...d jumper settings 93 Disabling a forgotten password 94 Chapter 6 System diagnostics and indicator codes 95 Power button LED 95 Drive indicator codes 95 System health and system ID indicator codes 96 System diagnostics 96 Dell Embedded System Diagnostics 97 Chapter 7 Getting help 98 Contacting Dell EMC 98 Documentation feedback 98 Accessing system information by using QRL 98 Quick Resource Locator ...

Page 6: ...echnical specifications diagnostic tools and guidelines to be followed while installing certain components The PowerEdge MX740c is compatible with the PowerEdge MX7000 enclosure For more information about the enclosure refer to the Installation and Service Manual for the PowerEdge MX7000 at www dell com poweredgemanuals 1 6 About this document ...

Page 7: ...rs Up to 24 DIMM slots Up to six 2 5 inch SAS SATA HDD SSD or NVMe drives NOTE All instances of SAS NVMe SATA HDDs and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the system Inside the system Locating the Service Tag of your system System information label 2 PowerEdge MX740c sled overview 7 ...

Page 8: ...ease handle button 6 Information tag 7 System health and System ID indicator 8 Power button For more information about the ports see Technical Specifications Inside the system NOTE Components that are hot swappable have orange touch points and the components that are not hot swappable have blue touch points 8 PowerEdge MX740c sled overview ...

Page 9: ...Information Tab contains the system s unique Express Service Code and Service Tag This information is used by Dell EMC to identify system configuration warranty terms and to route support calls to the appropriate personnel A Quick Resource Locator QRL label on the System Information Tab links to a web page that shows the exact factory configuration and specific warranty purchased Figure 3 Locating...

Page 10: ...System information label Figure 4 Mechanical overview Figure 5 Memory information 10 PowerEdge MX740c sled overview ...

Page 11: ...Figure 6 System board Figure 7 Removal of IDSDM and Internal USB memory key optional Figure 8 Removal of BBU module and drive cage PowerEdge MX740c sled overview 11 ...

Page 12: ...Figure 9 Removal of backplane and Mezzanine card Figure 10 Removal of PERC cards and Mini Mezzanine card Figure 11 Removal of Jumbo PERC card 12 PowerEdge MX740c sled overview ...

Page 13: ...s configured on the OME For more information see the OME modular User s Guide at Dell com manuals iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make system administrators more productive and improve the overall availability of Dell systems iDRAC alerts administrators about system issues and enables them to perform remote system management This reduces the ne...

Page 14: ...r more information about drivers documentation and white papers on the Intel QAT see https 01 org intel quickassist technology For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface ...

Page 15: ...kit DTK www dell com openmanagemanuals OpenManage Deployment Toolkit Using iDRAC virtual media www dell com idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell ...

Page 16: ...pose you to a risk of electric shock CAUTION Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the...

Page 17: ...led remove the I O connector cover on the system CAUTION To prevent damage to the I O connectors do not touch the connectors or the connector pins 3 Install the sled in the enclosure 4 Power on the sled NOTE Ability to power on the sled requires iDRAC to fully initialize first Recommended tools You need the following tools to perform the removal and installation procedures Phillips 1 and Phillips ...

Page 18: ...e NOTE Removing the sled with the enclosure powered on is supported if you shut down the sled before removal Figure 12 Removing the sled from enclosure 3 Install the I O connector cover on the sled CAUTION To protect the I O connector pins install the I O connector cover every time a sled is removed from the enclosure Figure 13 Installing the I O connector cover on sled 18 Installing and removing ...

Page 19: ...nector pins Steps 1 Remove the I O connector cover from the I O connector s and store for future use CAUTION To protect the I O connector pins install the I O connector cover every time a sled is removed from the enclosure Figure 14 Removing the I O connector cover from sled NOTE The color of the I O connector cover may differ 2 Press the blue release button on the sled to release the sled handle ...

Page 20: ...equisites 1 Follow the safety guidelines listedin Safety instructions on page 16 2 Power off the sled 3 Remove the sled from the enclosure 4 Place the sled on the flat surface with the top cover facing upwards Steps 1 Press the blue release tab on the system cover and slide the cover towards the rear of the system 2 Hold the cover on both sides and lift the cover away from the system 20 Installing...

Page 21: ...s listed in Safety instructions on page 16 2 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Slide the cover towards the front of the system Installing and removing system components 21 ...

Page 22: ...Figure 17 Installing system cover Next steps 1 Install the sled into the enclosure 2 Turn on the sled 22 Installing and removing system components ...

Page 23: ... safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside your sled on page 17 Steps Hold both the edges of the air shroud and lift it out of the system Figure 18 Removing air shroud Next steps 1 Install the air shroud Installing air shroud Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Befor...

Page 24: ...nning see the documentation to ensure that the host adapter is configured correctly to support hot swap drive removal and insertion CAUTION Do not turn off or restart your system while the drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to be complete The high capacity drives can take a long time to format Removing drive blan...

Page 25: ... previous generations of PowerEdge servers is not supported Steps Insert the drive blank into the drive slot and push the blank until the release button clicks into place Figure 21 Installing drive blank Removing drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 16 2 Using the management software prepare the drive for removal Installing and removing s...

Page 26: ...To maintain proper system cooling all empty drive bays must have drive blanks installed WARNING Ensure that you back up your data before removing a drive For more information about preparing your drive for removal and supported RAID redundancy see the Troubleshooting guide of your system at www dell com poweredgemanuals Steps 1 Press the release button to open the release handle 2 Holding the hand...

Page 27: ...k or contains data that you wish to overwrite Any data on the replacement drive is immediately lost after the drive is installed 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the drive blank Steps 1 Press the release button on the front of the drive carrier to open the release handle 2 Insert the drive carrier into the drive slot and slide until the drive c...

Page 28: ...ines listed in Safety instructions on page 16 Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screw holes on the drive carrier 3 Using the Phillips 1 screwdriver replace the screws to secure the drive to the drive carrier 28 Installing and removing system components ...

Page 29: ... inch x6 Universal backplane 2 5 inch x6 SAS SATA backplane 2 5 inch x4 Universal backplane Figure 26 6 x 2 5 inch universal backplane 1 AUX 2 cable connector 2 AUX 1 cable connector 3 SAS SATA connector 4 Signal cable connector 5 AUX 0 cable connector 6 Power cable connector Installing and removing system components 29 ...

Page 30: ...ving a drive carrier CAUTION Temporarily label drives before you remove the drive so that you can replace them in the same slots NOTE Observe the routing of the cable as you remove it from the sled Route the cable properly when you replace it to prevent the cable from being pinched or crimped 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before worki...

Page 31: ...ted in Before working inside the sled Steps 1 Verify backplane connector pins are not bent and then connect the signal cable to the backplane 2 Align the guide pins on the drive backplane with the sled 3 Lower the drive backplane until it is fully seated NOTE To install the backplane ensure the two pins on the backplane tab seat into the two slots on the system chassis Installing and removing syst...

Page 32: ...fully seated to the backplane and system board 2 Connect the integrated cable to the backplane and system board if there is no PERC card installed in the system 3 Install the drives 4 Follow the procedure listed in After working inside the sled Cable routing Figure 31 Cable routing 4 x 2 5 inch backplane BBU cabling 32 Installing and removing system components ...

Page 33: ...Figure 32 Cable routing 4 x 2 5 inch backplane with internal PERC card Figure 33 Cable routing 4 x 2 5 PCIe backplane with Jumbo PERC card Installing and removing system components 33 ...

Page 34: ...Figure 34 Cable routing 6 x 2 5 inch SAS SATA backplane with internal PERC card Figure 35 Cable routing 6 x 2 5 inch SAS SATA backplane with Jumbo PERC card 34 Installing and removing system components ...

Page 35: ...Figure 36 Cable routing 6 x 2 5 inch SAS SATA backplane SATA cabling Figure 37 Cable routing 6 x 2 5 inch backplane with internal PERC card Installing and removing system components 35 ...

Page 36: ...the drives and the battery backup unit module Removing the drive cage Prerequisites CAUTION To prevent damage to the drives and backplane you must remove the drives from the system before removing the backplane CAUTION Temporarily label drives before you remove the drives so that you can replace them in the same slots 36 Installing and removing system components ...

Page 37: ...es 5 Remove the drive backplane Steps 1 Using the Phillips 1 screwdriver remove the screws that secure the drive cage to the sled 2 Lift the drive cage away from the sled Figure 40 Removing the drive cage Next steps 1 Replace the drive cage Installing the drive cage Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the...

Page 38: ...d in Safety Instructions 2 Follow the procedure listed in Before working inside your sled on page 17 3 Remove the drives 4 Disconnect the battery backup unit BBU cable from the system board 5 Disconnect the backplane cables 6 Remove the drive cage 7 Remove the drive backplane Steps 1 Press the latch on the side of the drive cage to release the BBU module 2 Holding the BBU module by the edges slide...

Page 39: ...ety Instructions 2 Follow the procedure listed in Before working inside your sled on page 17 3 Install the BBU into the BBU cage 4 Install the drive cage 5 Install the backplane Steps 1 Route the cable on the battery backup unit BBU through the front end of the drive cage 2 Align and slide the BBU until it firmly locks in place with the drive cage Installing and removing system components 39 ...

Page 40: ...a drive blank Removing the BBU from the BBU cage Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in the Before working inside your sled 3 Remove the BBU module Steps 1 Using a Phillips 1 screwdriver loosen the captive screw securing the BBU to the BBU cage 2 Lift and slide the BBU out of the BBU cage 40 Installing and removing system compone...

Page 41: ...talling the BBU into the BBU cage Prerequisites 1 Follow the safety guidelines listed in Safety Instructions Steps 1 Align and slide the BBU into the BBU cage 2 Using a Phillips 1 screwdriver tighten the captive screw to secure the BBU to the BBU cage Installing and removing system components 41 ...

Page 42: ...y guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled 3 Remove the drives 4 Remove the drive cage Steps 1 Pull the blue strap to disconnect the control panel cable connected to the system board 2 Using a Phillips 1 screwdriver remove the screws that secure the control panel to the system 3 Slide the control panel out of the system 42 Installing ...

Page 43: ...Safety Instructions 2 Follow the procedure listed in Before working inside your sled Steps 1 Align control panel with the slots on the system and slide it in 2 Connect the control panel cable to the connector on the system board 3 Using a Phillips 1 screwdriver secure the control panel to the system with the screws Installing and removing system components 43 ...

Page 44: ...MM Ns and Intel Optane Data Center Persistent Memory Modules DCPMMs System memory holds the instructions that are executed by the processor Your system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into six channels Six memory channels are allocated to each processor In each channel the release tabs of the first socket are marked...

Page 45: ...B7 1 Slots A2 and A8 Slots B2 and B8 2 Slots A3 and A9 Slots B3 and B9 3 Slots A4 and A10 Slots B4 and B10 4 Slots A5 and A11 Slots B5 and B11 5 Slots A6 and A12 Slots B6 and B12 Table 4 Memory population DIMM Type DIMM Ranking Voltage Operating Frequency in MT s RDIMM 1R 2R 1 2 V 2933 2666 LRDIMM 4R 8R 1 2 V 2666 Installing and removing system components 45 ...

Page 46: ...s installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all the sockets with white release tabs first followed by the black release tabs When mixing memory modules with different capacities populate the sockets with memory modules with the highest capacity first NOTE For example if you want t...

Page 47: ... RDIMMs 2x NVDIMM Ns Same for all 12x RDIMM configurations See Configuration 1 Processor1 A7 Processor2 B7 Configuration 5 12x 32 GB RDIMMs 2x NVDIMM Ns Same for all 12x RDIMM configurations See Configuration 1 Processor1 A7 Processor2 B7 Configuration 6 22x 32 GB RDIMMs 2x NVDIMM Ns Processor1 A1 2 3 4 5 6 7 8 9 10 11 Processor2 B1 2 3 4 5 6 7 8 9 10 11 Processor1 A12 Processor2 B12 Configuration...

Page 48: ... Mode is not supported If only one DIMM is populated on a channel it should always go to the first slot in that channel white slot If a DCPMM and a DDR4 DIMM are populated on the same channel always plug DCPMM on second slot black slot If the DCPMM is configured in Memory Mode the recommended DDR4 to DCPMM capacity ratio is 1 4 to 1 16 per iMC DCPMMs cannot be mixed with other DCPMMs capacities or...

Page 49: ... y per CPU GB Ratio DRAM to Optane Memory Requi res an M or L CPU Suppor ted in App Direct Mode Suppor ted in Memor y Mode 2 128 GB x 1 16 GB x 12 192 128 N A 320 160 1 0 7 No Yes No 2 128 GB x 2 16 GB x 12 192 256 N A 448 224 1 1 3 No Yes No 2 128 GB x 4 16 GB x 8 128 512 512 640 320 1 4 No Yes Yes 2 128 GB x 4 16 GB x 12 192 512 N A 704 352 1 2 7 No Yes No 2 128 GB x 8 16 GB x 12 192 1 024 1 024...

Page 50: ... 2 048 N A 2 816 1 408 1 2 7 L SKU Yes No 2 256 GB x 12 64 GB x 12 768 3 072 3 072 3 840 1 920 1 4 L SKU Yes Yes 2 256 GB x 12 128 GB x 12 1 536 3 072 N A 4 608 2 304 1 2 L SKU Yes No NOTE There are limited configurations available for Dual Socket Servers with only one CPU populated Mode specific guidelines The configurations allowed depend on the memory mode selected in the System BIOS Table 8 Me...

Page 51: ...ration with 24x 16 GB dual rank memory modules the available system memory is 3 4 ranks channel 24 memory modules 16 GB 288 GB and not 24 memory modules 16 GB 384 GB For multi rank sparing the multiplier changes to 1 2 ranks channel NOTE To use memory sparing this feature must be enabled in the BIOS menu of System Setup NOTE Memory sparing does not offer protection against a multi bit uncorrectabl...

Page 52: ...e populated in the order specified Requires three ranks or more per channel Fault resilient population order 1 2 3 4 5 6 7 8 9 10 11 12 Supported with 6 or 12 DIMMs per processor Dual processor Start with processor1 processor1 and processor 2 population should match Optimized Independent channel population order A 1 B 1 A 2 B 2 A 3 B 3 A 4 B 4 A 5 B 5 A 6 B 6 Odd number of DIMM population per proc...

Page 53: ...s by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets NOTE You must follow the thermal restriction while using DIMM blank For information about the...

Page 54: ...dle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket to allow the memory module to be ins...

Page 55: ...igurations The heat sink absorbs the heat generated by the processor and helps the processor to maintain its optimal temperature level Removing the processor and heat sink module Prerequisites WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in Safety instructions on p...

Page 56: ...heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it NOTE This procedure is only needed when replacing a processor or heat sink This is not needed when replacing system board Steps 1 Place the heat sink with the processor side facing up 2 Insert a flat blade screwdriver into the release slot marked with a yellow label Twi...

Page 57: ... from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 53 Removing the processor bracket Next steps 1 Install the processor into the processor and heat sink module Installing the processor into a processor and heat sink module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 16 Installing and...

Page 58: ...he processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 54 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top...

Page 59: ...locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket Installing and removing system components 59 ...

Page 60: ...our sled 3 If installed remove the processor dust cover Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the PHM is held parallel to the system board to prevent damaging the components 2 Push...

Page 61: ...xt steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your sled iDRAC card In the PowerEdge MX740c iDRAC is not embedded on the system board The iDRAC is a separate card unlike other 14G PowerEdge servers The vFlash card for the PowerEdge MX740c is available on the iDRAC card Removing the iDRAC card Prerequisites 1 Follow the safety guidelines listed in Safety Ins...

Page 62: ...ing a vFlash card Next steps 1 Install the iDRAC 2 Follow the procedure listed in After working inside your sled on page 17 Installing the iDRAC card Prerequisites CAUTION To prevent damage to the iDRAC card you must hold the card only by its edges 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled 62 Installing and removing...

Page 63: ...place until the iDRAC connector is fully seated 3 Press the blue touch points till the iDRAC card is firmly seated on the system board connector Figure 60 Installing the iDRAC card Figure 61 Installing a vFlash card Next steps 1 Follow the procedure listed in After working inside your sled on page 17 PERC card Your system includes dedicated slots on the system board for PERC cards Installing and r...

Page 64: ...e pull tag lift the PERC card away from the system Figure 62 Removing the PERC card HBA330 Next steps 1 Follow the procedure listed in After working inside your sled on page 17 Installing the PERC card Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled Steps 1 Pull the blue pull tag to raise the lever up on the...

Page 65: ...card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your sled 3 Disconnect the cable connected to the Jumbo PERC card Steps 1 Pull the two blue pull tags to raise the lever up on the Jumbo PERC card 2 Holding both the blue pull tags lift the Jumbo PERC card away from the system 3 Install the connector cap on...

Page 66: ...idelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your sled 3 Remove the iDRAC card before installing the Jumbo PERC card NOTE A dual processor configuration is required to support a Jumbo PERC card Steps 1 Remove the connector cap on the I O connector from the Jumbo PERC card 2 Pull the blue pull tag to raise the lever on the Jumbo PERC card 3 A...

Page 67: ...ted in Before working inside the sled 3 Remove the air shroud Steps 1 Locate the IDSDM card connector on the system board To locate IDSDM connector see the system board jumpers and connectors section 2 Using the Phillips 2 screwdriver loosen the retention screw that connects the internal dual SD card IDSDM to the system board CAUTION To prevent damage to the IDSDM card you must not tilt the card w...

Page 68: ...de your sled on page 17 CAUTION To prevent damage to the IDSDM card you must hold the card only by its edges Steps 1 Locate the IDSDM card connector on the system board To locate IDSDM connector see the system board jumpers and connectors section 2 Align the IDSDM card with the connector on the system board 3 Press the IDSDM card until it is firmly seated on the system board 68 Installing and remo...

Page 69: ...n Before working inside the sled 3 Remove the IDSDM card Steps 1 Locate the MicroSD card slot on the IDSDM card NOTE To locate IDSDM slot on the system board see the system board jumpers and connectors 2 Press the card to partially release from the slot 3 Hold the MicroSD card and remove it from the slot NOTE Temporarily label each MicroSD card with the corresponding slot number after removal Inst...

Page 70: ...ensure that the Internal SD Card Port is enabled in System Setup NOTE If reinstalling ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM card Orient the MicroSD card appropriately and place the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct...

Page 71: ...he BOSS adapter card has a x8 connector using PCIe gen 2 0 x2 lanes available only in the low profile and half height form factor Removing the M 2 BOSS module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 16 2 Follow the procedure listed in Before working inside your sled on page 17 Steps Holding the blue tag lift the M 2 BOSS module away from the system Instal...

Page 72: ...uctions on page 16 2 Follow the procedure listed in the Before working inside your sled on page 17 Steps 1 Align the M 2 BOSS module connector with the connectors on the system board and the guide on the M 2 BOSS module with the guiding slot on the system board 2 Press the touch point on the M 2 BOSS module until it is firmly seated 72 Installing and removing system components ...

Page 73: ... the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your sled on page 17 3 Remove the M 2 BOSS card Steps 1 Using the Phillips 1 screwdriver remove the screw on the M 2 BOSS module 2 Pull the card out of the connector and lift the card away from the module Installing and removing system components 73 ...

Page 74: ...e procedure listed in the Before working inside your sled on page 17 Steps 1 Align the M 2 BOSS card at angle of 45 degrees with the SATA connector on the M 2 BOSS module 2 Press the M 2 BOSS card into the SATA connector until firmly seated in place 3 Push down the M 2 BOSS card and using Phillips 1 screwdriver secure the M 2 BOSS card to the module 74 Installing and removing system components ...

Page 75: ...rd must match the fabric type of I O modules installed in I O module bays B1 NOTE The Mezzanine B1 card requires processor 2 to be installed Removing the Mezzanine card Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled Steps 1 Use the Phillips 2 screwdriver loosen the captive screws that secure the Mezzanine c...

Page 76: ... Follow the procedure listed in Before working inside the sled NOTE A dual processor configuration is required to support the Mezzanine B1 card Steps 1 Align the connector on the Mezzanine card with the connector on the system board 2 Place the Mezzanine card on the connector and press the blue touch point until it is firmly seated 3 Use the Phillips 2 screwdriver tighten the captive screws on the...

Page 77: ...nded only if you intend to install a mini Mezzanine card in this socket 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled NOTE MX740c supports HBA330 MMZ and Fiber channel MMZ which is installed in mini Mezzanine slot Steps 1 Pull the blue pull tag to raise the lever up of the mini Mezzanine card 2 Holding the lever and the...

Page 78: ... Safety Instructions 2 Follow the procedure listed in Before working inside the sled NOTE The mini Mezzanine card is supported only on systems with two processors Steps 1 Remove the connector cap on the I O connector of the mini Mezzanine card 2 Pull the blue pull tag to raise the lever on the mini Mezzanine card 3 Align the mini Mezzanine card connector with the connector on the system board 4 Lo...

Page 79: ...r system cooling the mini Mezzanine blank must be installed in the mini Mezzanine socket NOTE The removal of the blank is recommended only if you intend to install a mini Mezzanine card in the socket 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled Steps Lift the mini Mezzanine card blank from the slot to remove it from th...

Page 80: ...y guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside the sled Steps Align the guiding groove of the card on the slot and push down to insert the mini Mezzanine blank to the system board Figure 79 Installing the mini Mezzanine card blank Next steps Follow the procedure listed in After working inside your sled on page 17 80 Installing and removing system ...

Page 81: ...USB port see the System board jumpers and connectors section 2 If installed remove the USB memory key from the USB port 3 Place the replacement USB memory key into the USB port Next steps 1 While booting press F2 to enter System Setup and verify that the system detects the USB memory key 2 Follow the procedure listed in After working inside your sled on page 17 System battery The system battery is...

Page 82: ...Follow the procedure listed in After working inside your sled on page 17 2 Enter the System Setup to confirm that the battery is operating properly 3 Enter the correct time and date in the System Setup s Time and Date fields 4 Exit the System Setup 5 To test the newly installed battery remove the system from the enclosure for at least an hour 6 Reinstall the system into the enclosure after an hour...

Page 83: ... Push the battery holder clip NOTE Ensure that you do not push the battery holder clip more than 3 2 millimeters It may damage the battery holder b Push the battery toward the positive side of the battery until the battery disengages from the connector c Lift the battery away from the system Figure 82 Removing the system battery 3 To install a new system battery a Push the battery lock slightly aw...

Page 84: ...sed to connect different components or peripherals of the system A system board provides the electrical connections to the components in the system to communicate Removing the system board Prerequisites CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this r...

Page 85: ...at sink s d Drives e Drive backplane f Drive cage g PERC card h IDSDM i Mezzanine card j Mini Mezzanine card k iDRAC card l Internal USB key WARNING The processor and heat sink can become hot Be sure that the processor has had sufficient time to cool before handling WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to...

Page 86: ...ntification button while placing the system board into the system Steps 1 Unpack the replacement system board assembly CAUTION Take care not to damage the system identification button while placing the system board into the chassis NOTE It is required to reactivate the licenses after the system board replacement 2 Holding the system board by the edges place the system board into the system 3 Using...

Page 87: ...d s f PERC card g Drive cage h Drive backplane i Drives NOTE Ensure that you reinstall the drives in their original locations j BBU module k Memory modules l Processor s and heat sink s m Air shroud 2 Remove the plastic I O connector cover from the back of the system 3 Install the sled in the enclosure 4 Follow the procedure listed in After working inside your sled on page 17 5 Ensure that you Ins...

Page 88: ...tore the Service Tag license and diagnostics information Press N to navigate to the Dell Lifecycle Controller based restore options Press F10 to restore data from a previously created Hardware Server Profile After the restore process is complete BIOS prompts to restore the system configuration data 3 Perform one of the following steps Press Y to restore the system configuration data Press N to use...

Page 89: ...ION After the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the removed TPM cannot be reinstalled or installed on another system board Removing the TPM Steps 1 Locate the TPM connector on the system board To locate the TPM connector see System board jumpers and conne...

Page 90: ...creen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 On the System Setup Main Menu screen click System BIOS System Security Settings 9 From the Intel TXT option select On Initializing the TPM 2 0 for TXT users Steps 1 W...

Page 91: ...M Advanced Settings option 9 From the TPM2 Algorithm Selection option select SHA256 then go back to System Security Settings screen 10 On the System Security Settings screen from the Intel TXT option select On 11 Save the settings 12 Restart your system Installing and removing system components 91 ...

Page 92: ...s System board jumper settings Disabling a forgotten password System board jumpers and connectors Figure 87 System board jumpers and connectors Table 10 System board jumpers and connectors Item Connector Description 1 PERC PERC card slot 5 92 Jumpers and connectors ...

Page 93: ...figuration jumper enabling or disabling the password settings 18 NVRAM_CLR System configuration jumper retaining configuration settings 19 INTERNAL USB Internal USB 3 0 20 MEZZ_B1 Mezzanine card B1 21 B1 B2 B3 B7 B8 B9 DIMMS for CPU2 22 AUX1 AUX1 cable connector 23 POWER CONNECTOR Power connector 24 MINI_MEZZ_C1 Mini Mezzanine card C1 25 AUX2 AUX 2 cable connector 26 iDRAC iDRAC module connector 2...

Page 94: ...ranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the compute sled 2 Remove the compute sled from chassis 3 Remove the system cover 4 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 5 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However bef...

Page 95: ...ff System is not operating regardless of power supply available On System is operating one or more of the non standby power supplies are active Slowly blinking System is performing powering on sequence and iDRAC is still booting Drive indicator codes The LEDs on the drive carrier indicates the state of each drive Each drive carrier in your system has two LEDs an activity LED green and a status LED...

Page 96: ... health and system ID indicators Table 14 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indicates that the system is turned on system is healthy and system ID mode is not active Press the system health and system ID button on left control panel of MX7000 to switch to system ID mode Blinking blue Indicates that the system ID mode is acti...

Page 97: ...w and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices Results Running the Embedded System Diagnostics from the...

Page 98: ...nter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Enter your sys...

Page 99: ... the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from...

Page 100: ...n Guide included with your rack solution For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information...

Page 101: ... Administrator For information about installing using and troubleshooting Dell OpenManage Essentials see the Dell OpenManage Essentials User s Guide www dell com openmanagemanuals OpenManage Essentials For information about installing using and troubleshooting Dell OpenManage Enterprise see the Dell OpenManage Enterprise User s Guide www dell com openmanagemanuals OpenManage Enterprise For informa...

Page 102: ...ated by the system firmware and agents that monitor system components see the Error Code Lookup Troubleshooting your system For information about identifying and troubleshooting the PowerEdge server issues see the Server Troubleshooting Guide www dell com poweredgemanuals 102 Documentation resources ...

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Dell EMC PowerEdge MX740c, Installation And Service Manual

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