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Dell EMC PowerEdge C6420, Installation And Service Manual

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Description

Results

Displays the results of all tests that are run.

System health

Provides the current overview of the system performance.

Event log

Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one
event description is recorded.

System diagnostics

85

Summary of Contents for EMC PowerEdge C6420

Page 1: ...Dell EMC PowerEdge C6420 Installation and Service Manual Regulatory Model E43S Series Regulatory Type E43S001 April 2021 Rev A14 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ing enclosure components 20 Safety instructions 20 Before working inside your system 20 After working inside your system 21 Recommended tools 21 Dell EMC PowerEdge C6420 sled 21 Sled Installation Guidelines 21 Removing a sled 22 Installing a sled 24 PERC battery 26 Removing the PERC battery 26 Installing the PERC battery 27 Air shroud 28 Removing the air shroud 28 Installing the air shroud 29 Syst...

Page 4: ... Removing the M 2 SATA card 64 Installing the M 2 SATA card 65 M 2 SSD module 66 Removing the M 2 SATA x16 riser 67 Installing the M 2 SATA x16 riser 67 Removing the M 2 SATA card 68 Installing the M 2 SATA card 69 Mezzanine and OCP cards 71 Removing a mezzanine card 71 Installing a mezzanine card 72 Removing the mezzanine card bridge board 73 Installing the mezzanine card bridge board 74 Removing...

Page 5: ...d 87 Chapter 6 Getting help 88 Contacting Dell EMC 88 Documentation feedback 88 Accessing system information by using QRL 88 Quick Resource Locator for C6400 and C6420 systems 89 Receiving automated support with SupportAssist 89 Recycling or End of Life service information 89 Chapter 7 Documentation resources 90 Contents 5 ...

Page 6: ...connectivity NOTE The Intel Xeon Scalable processor with fabric connector is also known as Native Omnipath Topics Supported configurations Back view of the PowerEdge C6420 sled Network ports indicator codes Sled to hard drive mapping Expander zoning Locating the Service Tag of your system System information label Supported configurations The PowerEdge C6420 system supports the following configurat...

Page 7: ...summary table PE C6400 Chassis Config PEC6420 support PEC6525 support 24 x 2 5 SAS SATA Backplane Yes Yes 8 x 2 5 NVME 16 X 2 5 SAS SATA backplane Yes Yes 12 x 3 5 SAS SATA Backplane Yes Yes Diskless No backplane Yes Yes Expander Backplane Yes No 24 x 2 5 All PURE NVME backplane No Yes Dell EMC PowerEdge C6420 overview 7 ...

Page 8: ...ot N A Enables you to connect PCI Express expansion cards For more information see the Dell EMC PowerEdge C6420 Technical Specifications on the product documentation page 4 Sled release lock N A Enables you to remove the sled from the enclosure 5 Rear power button N A Enables you to power on the sled while accessing it from the rear 6 iDRAC or NIC port Enables you to remotely access iDRAC For more...

Page 9: ... product documentation page 10 EST pull out tab N A This tab has the unique Express Service Code Service Tag and MAC address labels 11 System id indicator The System Identification ID LED is available on the back of the system Press the system ID button on the front of the enclosure to identify a system in a rack 12 USB 3 0 port 2 The USB ports are 9 pin and 3 0 compliant These ports enable you to...

Page 10: ...ED blink speed varies according to the traffic bandwidth Figure 4 Ethernet port indicator codes 1 Speed indicator 2 Link and activity indicator Table 4 Ethernet port indicator codes Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed C Link indicator is...

Page 11: ...o sled 2 3 Drives 6 8 mapped to sled 3 4 Drives 9 11 mapped to sled 4 NOTE The warranty of the drives are linked to the Service Tag of the corresponding sled Expander zoning A SAS expander board allows higher single volume hard drive configurations An integrated expander device expands each sleds hard drive footprint The Dell EMC PowerEdge C6400 enclosure supports four sled access to a single expa...

Page 12: ... sled 3 in Zoning Mode 12 12 NOTE Install expander firmware 2 07 or later to support these configurations The expander mode works only with a PERC card and is not supported by the onboard SATA controller 12 Dell EMC PowerEdge C6420 overview ...

Page 13: ...e back of the sled by pulling out the EST tag This information is used by Dell to route support calls to the appropriate personnel Figure 7 Locating the Service Tag of your system 1 information tag top view 2 Express Service Tag label 3 information tag bottom view 4 network MAC address information label 5 iDRAC MAC address information label Dell EMC PowerEdge C6420 overview 13 ...

Page 14: ...System information label System board information Figure 8 System board connections 14 Dell EMC PowerEdge C6420 overview ...

Page 15: ...Mechanical overview Figure 9 Mechanical overview Memory information Figure 10 Memory information Dell EMC PowerEdge C6420 overview 15 ...

Page 16: ...Jumper settings Figure 11 Jumper settings 16 Dell EMC PowerEdge C6420 overview ...

Page 17: ...stems iDRAC alerts administrators about system issues and enables them to perform remote system management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure NOTE For static IP configuration you must request for it at the t...

Page 18: ...stem by using one of the following resources Table 5 Resources to install the operating system Resources Location iDRAC www dell com idracmanuals Lifecycle Controller www dell com idracmanuals Lifecycle Controller OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit Dell certified VMware ESXi www dell com virtualizationsolutions Installation and How to videos ...

Page 19: ... the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support home 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not have the Service Tag select Detect Product to allow the system to automatically detect the Service Tag or click View products and naviga...

Page 20: ...duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by...

Page 21: ...he attached peripherals and then power on the system Recommended tools You need the following tools to perform the removal and installation procedures Phillips 1 screwdriver Phillips 2 screwdriver 1 4 inch flat head screwdriver Wrist grounding strap ESD mat Dell EMC PowerEdge C6420 sled Sled Installation Guidelines NOTE Ensure to install a sled blank in all the empty slots Operating the enclosure ...

Page 22: ...l performance see Sled installation guidelines NOTE The procedure to remove a sled blank or a sled are the same Steps Press the retaining latch and using the sled pull handle slide the sled out of the enclosure horizontally CAUTION Ensure that the sled is supported with both hands while it is being slid out 22 Installing and removing enclosure components ...

Page 23: ...f you are permanently removing the sled install a sled blank promptly Operating the enclosure without a blank for an extended time can result in overheating Figure 14 Removing a sled blank Installing and removing enclosure components 23 ...

Page 24: ...ow the safety guidelines listed in Safety Instructions NOTE For optimized thermal performance see Sled installation guidelines Steps 1 Align the sled to the enclosure horizontally to insert the sled into the enclosure Figure 15 Installing a sled 24 Installing and removing enclosure components ...

Page 25: ...sled at a distance of 20 30 mm before complete insertion of the sled as shown in the image below CAUTION To avoid any damages to the pins on the sled do not force the sled into the enclosure Follow the two position insertion and gently slide the sled into the enclosure Installing and removing enclosure components 25 ...

Page 26: ...sical node contact Dell Technical Support PERC battery Removing the PERC battery Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the sled from the enclosure 4 If applicable disconnect the battery cable from the PERC card CAUTION Do not hold the battery cable and lift the battery out Steps Holding...

Page 27: ...ructions 2 Follow the procedure listed in After working inside your system 3 Install the sled from the enclosure 4 If applicable connect the battery cable from the PERC card Steps 1 Align and insert the non cable end of the PERC battery into the battery slot on the air shroud 2 Press the battery until it locks into place Installing and removing enclosure components 27 ...

Page 28: ...uisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the battery cable from the PERC card Steps 1 Press the clip on the air shroud to release the shroud from the sled 2 Remove the shroud by rotating the shroud and releasing the hinge from the slot on the system 28 Installing and removing e...

Page 29: ...rt the air shroud into the sled aligning the shroud hinge with slot on the sled NOTE Ensure that both the SATA cables are routed through the air shroud cable guide slot behind the air shroud latches NOTE Ensure that neither of the cables are pinched or pressed under the air shroud 2 Press the air shroud until the locks click into place Installing and removing enclosure components 29 ...

Page 30: ...d by the processor Your system contains 16 memory sockets that are split into two sets of 8 sockets one set per processor Each 8 socket set is organized into channels In each channel the release tabs of the first socket are marked white the second socket black Figure 22 Memory socket locations Memory channels are organized as follows Table 7 Memory channels Processor Channel 0 Channel 1 Channel 2 ...

Page 31: ...rdless of rank count If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A8 are available For dual processor systems sockets A1 to A8 and sockets B1 to B8 are available Populate all the sockets with white release tabs f...

Page 32: ...ch channel With single rank memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 16 GB single rank memory modules the available system memory is 3 4 ranks channel 16 memory modules 16 GB 192 GB and not 16 memory modules 16 GB 256 GB For multi rank sparing the multiplier changes to 1 ...

Page 33: ...der A 1 2 3 4 5 6 B 1 2 3 4 5 6 Supported with 6 DIMMs per processor Removing a memory module The procedure for removing a DIMM module and an NVDIMM N module is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION To prevent data loss and potential damage to your system ensure that your syste...

Page 34: ...ory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTIO...

Page 35: ...ory 4 If the value is incorrect one or more of the memory modules may not be installed properly Ensure that the memory module is firmly seated in the memory module socket 5 Run the system memory test in system diagnostics Support bracket Removing the support bracket Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside you...

Page 36: ...Installing the support bracket Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Place the support bracket in the sled 2 Using a Phillips 1 screwdriver replace the screws to secure the bracket in place 36 Installing and removing enclosure components ...

Page 37: ...n Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the support bracket Steps 1 Press the release clip on the PCIe_A cable connector to disconnect the cable See the System board connector for more information 2 Press the release clip on the PCIe_B cable connector to disconnect the cable See the System board connector for more in...

Page 38: ...1 Follow the safety guidelines listed in Safety instructions Steps 1 Insert the PCIe_A connector into the connector on the system board press the connector until it locks into place 2 Insert and press the PCIe_B connector into the connector on the system board press the connector until it locks into place 3 If disconnected reconnect the SATA cable to the x16 M 2 riser 4 Using the Phillips 1 screwd...

Page 39: ...n fabric processor installed in the CPU1 socket you must connect the external Omnipath link cables to Port 2 on the OCP carrier card Use the following procedure when Removing and installing a heat sink Replacing a processor Table 10 Supported heat sinks Heat sink Dimensions Design CPU 1 standard heat sink Length 108 mm 4 25 inches Width 88 mm 3 46 inches Height 24 8 mm 0 97 inches 2 heat pipes CPU...

Page 40: ...ed disconnect the fabric cable from the fabric processor NOTE The process to remove a processor heat sink module PHM is identical for a fabric and a nonfabric processor Steps 1 Using a Torx T30 screwdriver loosen the screws on the heat sink in the order mentioned below a Loosen the first screw three turns b Loosen the second screw completely c Return to the first screw and loosen it completely 2 P...

Page 41: ...r thermal conditions 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the CPU dust cover Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the PHM is held par...

Page 42: ...re the PHM a Loosen both the heat sink screws completely b Lower the PHM on to the blue retention clips following the procedure described in step 2 c Secure the PHM to the system board following the replacement instructions listed in this step above 4 NOTE The processor and heat sink module retention screws should not be tightened to more than 0 13 kgf m 1 35 N m or 12 in lbf Figure 30 Installing ...

Page 43: ... 4 Remove the fabric cable from the processor 5 Remove the processor and heat sink module Steps 1 Place the heat sink with the processor contact side facing up 2 Insert the flat blade screwdriver into the release slot and twist do not pry the screwdriver to break the seal created by the thermal paste 3 Push the retaining clips on the processor bracket to unlock the bracket from the heat sink 4 Lif...

Page 44: ...w the safety guidelines listed in Safety instructions Steps 1 Ensure that the processor is in the CPU tray NOTE Ensure that pin 1 indicator on the CPU tray is aligned with the pin 1 indicator on the processor 2 Flex the outer edges of the bracket around the processor close to the fabric connector ensuring that the processor is locked into the clips on the bracket 3 Press the other end of the brack...

Page 45: ...cess grease coming in contact with and contaminating the processor socket 5 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 34 Applying thermal grease on top of the processor Installing and removing enc...

Page 46: ...rocessor and heat sink module Prerequisites NOTE Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the processor a...

Page 47: ...Figure 36 Loosening the processor bracket Figure 37 Loosening the processor bracket Installing and removing enclosure components 47 ...

Page 48: ...f the bracket to release the bracket from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 39 Removing the processor bracket Next steps 1 Install the processor into the processor and heat sink module 2 Install the non fabric processor into the processor and heat sink module 48 Installing and removing enclosure components ...

Page 49: ...the clips on the bracket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 40 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat...

Page 50: ...ocks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket 50 Installing and removing enclosure components ...

Page 51: ...The procedure to remove the carrier card is similar to removing an OCP card NOTE Route the fabric cable for CPU 2 under the heat sink of CPU1 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Pull the blue pull tab on the locking bar up to release the connector from the lock on the process...

Page 52: ...u must connect the external Omnipath link cables to Port 2 on the OCP carrier card NOTE The procedure to install the carrier card is similar to installing an OCP card NOTE Route the fabric cable for CPU2 under the heat sink of CPU1 1 Follow the safety guidelines listed in Safety instructions Steps 1 Align the notches on the fabric connector with the guide pins on the processor base plate 2 Push th...

Page 53: ...tions Riser Slot number Form Factor Controlling processor Slot s Electrical Bandwidth Physical Connector Power LP PCIE Slot Slot 4 1 Low profile Processor 1 SKL SKL F CLX PCIe Gen3 x16 x16 connector 75 W Storage Slot DCS Mezz Slot Slot 1 1 Mezzanine Processor 1 SKL SKL F CLX PCIe Gen3 x8 Through Bridge Board 25 W OCP Mezz Slot Slot 3 1 Mezzanine Processor 1 SKL CLX PCIe Gen3 x16 25 W OCP Mezz Slot...

Page 54: ...anox dual port EDR PCIE network card LP x16 4 1 Mellanox 100G dual port QSF network card LP x16 4 1 Mellanox single port EDR PCIE network card LP x16 4 1 Mellanox single port FDR PCIE network card LP x8 4 1 Intel X16 OPA network card LP x16 4 1 Mellanox 100G dual port QSF network card LP x16 4 1 Intel 40G dual port QSFP network card LP x8 4 1 Intel 10G Base T dual port network card LP x4 4 1 Intel...

Page 55: ...ard LP x8 4 1 QLogic 25G quad port network card LP x8 4 1 QLogic 25G dual port SFP network card LP x8 4 1 QLogic dual port SFP V2 network card LP x8 4 1 BOSS card LP x8 5 1 Intel 25G dual port SFP network card LP x8 4 1 Mellanox single port PCIE network card LP x8 4 1 Intel 10G dual port FVL SFP network card CRD NTWK 10G SFP DP FVL LP V2 LP x8 4 1 Broadcom 25G PCIE Dual port card Network CRD NTWK ...

Page 56: ...ard riser assembly Next steps 1 Install the expansion card riser assembly Installing the expansion card riser assembly Prerequisites NOTE You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the s...

Page 57: ...move the expansion card riser assembly Steps 1 Remove the screw that secures the expansion card to the assembly 2 Hold the expansion card by its edges and carefully remove it from the riser card NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the syst...

Page 58: ...Removing an expansion card Figure 48 Installing the expansion card filler bracket Next steps Install the expansion card or install the expansion card filler bracket 58 Installing and removing enclosure components ...

Page 59: ... Hold the filler bracket by its edges and carefully remove it from the riser card NOTE You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 2 Holding the card by its edges position the ...

Page 60: ...ty guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser assembly 4 If installed remove the expansion card Steps 1 Using the Phillips 2 screwdriver remove the screws that secure the riser card to the expansion card bracket 2 Lift the riser card away from the expansion card bracket 60 Installing and removing enc...

Page 61: ...d Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Place the riser card into the expansion card bracket 2 Using the Phillips 2 screwdriver tighten the screws that secure the riser card to the expansion card bracket Installing and removing enclosure components 61 ...

Page 62: ...A x16 riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Using the Phillips 1 screwdriver loosen the screw that secures the riser to the sled 2 Lift the riser up to disengage the riser from the connector on the system board 3 Disconnect the data cable from the riser 62 Installing and removing e...

Page 63: ...s listed in Safety instructions Steps 1 Connect the data cable to the riser 2 Insert the keyed end of the M 2 SATA riser into the lock on the system board 3 Align and insert the edge connector into the connector on the system board 4 Using the Phillips 2 screwdriver tighten the screw to secure the riser to the sled Installing and removing enclosure components 63 ...

Page 64: ...re working inside your system 3 If applicable remove the expansion card riser assembly 4 Remove the M 2 x16 riser or install the M 2 SATA x8 mezzanine card NOTE The procedure to remove the M 2 SATA x8 mezzanine card is similar to removing a mezzanine card Steps 1 Using the Phillips 1 screwdriver unscrew the screw that secures the M 2 card to the board 2 Pull the card out of the connector and lift ...

Page 65: ...nstall the M 2 SATA card Installing the M 2 SATA card Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Insert the edge connector of the M 2 SATA card into the connector on the board and push the card in 2 Using the Phillips 1 screwdriver secure the card in place Installing and removing enclosure components 65 ...

Page 66: ...all the M 2 SATA x8 mezzanine card is similar to installing a mezzanine card 3 Follow the procedure listed in After working inside your system M 2 SSD module The BOSS card is a simple RAID solution card designed specifically for booting a server s operating system The card supports up to two 6 Gbps M 2 SATA drives The BOSS adapter card has a x8 connector using PCIe gen 2 0 x2 lanes available only ...

Page 67: ...tem board 3 Disconnect the data cable from the riser Figure 59 Removing the M 2 SATA x16 riser Next steps Install the M 2 SATA x16 riser Installing the M 2 SATA x16 riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Connect the data cable to the riser 2 Insert the keyed end of the M 2 SATA riser into the lock on the system board 3 Align and insert the edge con...

Page 68: ... Before working inside your system 3 Remove the sled from the enclosure 4 If applicable remove the expansion card riser assembly 5 Remove the M 2 x16 riser or the M 2 SATA x8 mezzanine card NOTE The procedure to remove the M 2 SATA x8 mezzanine card is similar to removing a mezzanine card Steps 1 Using the Phillips 1 screwdriver unscrew the screw that secures the M 2 card to the board 2 Pull the c...

Page 69: ...stall the M 2 SATA card Installing the M 2 SATA card Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Insert the edge connector of the M 2 SATA card into the connector on the board and push the card in 2 Using the Phillips 1 screwdriver secure the card in place Installing and removing enclosure components 69 ...

Page 70: ...install the expansion card riser assembly 2 Install the M 2 x16 riser or the M 2 SATA x8 mezzanine card NOTE The procedure to install the M 2 SATA x8 mezzanine card is similar to removing a mezzanine card 3 Install the sled into the enclosure 4 Follow the procedure listed in After working inside your system 70 Installing and removing enclosure components ...

Page 71: ...your system 3 Remove the expansion card riser assembly Steps 1 Remove the screws that secure the mezzanine card to the sled 2 Lift the mezzanine card out of the sled NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling ...

Page 72: ...nine card 1 Follow the safety guidelines listed in Safety instructions Steps 1 Attach and secure the mezzanine card bracket to the mezzanine card 2 Holding the card by its edges position the card so that the card edge connector aligns with the connector of the bridge board on the system board 3 Insert the card edge connector and push the card firmly until the card is fully seated on the bridge boa...

Page 73: ...r bracket 2 Install the expansion card riser assembly 3 Follow the procedure listed in After working inside your system Removing the mezzanine card bridge board Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser assembly 4 Remove the mezzanine card Installing and removing en...

Page 74: ...steps 1 Install the mezzanine card board bridge Installing the mezzanine card bridge board Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps Insert the mezzanine card bridge board into the mezzanine slot on the system board Figure 68 Installing the mezzanine card bridge board 74 Installing and removing enclosure components ...

Page 75: ...y on one side and release the Open Compute Project OCP card Repeat step 1 to release the card from the clips on the other side 2 Slide the card toward the front of the sled to disengage the connectors from the chassis and lift the card up Figure 69 Removing the OCP card Next steps 1 Install the OCP card Installing the OCP card Prerequisites 1 Follow the safety guidelines listed in Safety instructi...

Page 76: ...n see the safety information that shipped with your system NOTE Battery is a Field Replaceable Unit FRU Only Dell certified service technicians must remove or install system battery 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser assembly Steps 1 Locate the battery socket For more info...

Page 77: ...r system NOTE Battery is a Field Replaceable Unit FRU Removal and installation procedures are to be performed only by Dell certified service technicians 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the battery socket For more information see the System board connectors section 2 Hold the battery with ...

Page 78: ... damage to the system board ensure that the system board does not touch the side walls of the sled chassis while sliding the system board into the sled 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the sled from the chassis 4 Remove the air shroud 5 Remove the expansion card risers 6 Remove the processor hea...

Page 79: ...tions CAUTION To avoid damage to the system board ensure that the system board does not touch the side walls of the sled chassis while sliding the system board into the sled Steps 1 Holding the system board by the edges slide the system board into the sled 2 Install the screws that secure the system board to the sled Installing and removing enclosure components 79 ...

Page 80: ...cedure that is listed in After working inside your system 5 Ensure that you a Use the Easy Restore feature to restore the Service Tag For more information see the Restoring the Service Tag by using the Easy Restore feature section b If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For more information see the Restoring the Service Tag by using the Easy ...

Page 81: ...store the system configuration data Press N to use the default configuration settings After the restore process is complete the system restarts Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag use System Setup to enter the Service Tag Steps 1 Turn on the system 2 Press F2 to enter System Setup 3 Click Service Tag Settings 4 Enter the Service Ta...

Page 82: ...ule down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM...

Page 83: ...XT option select On Initializing the TPM 2 0 for TXT users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system 6 Enter System Setup again 7 On the System Setup Main Menu screen click System BIOS System Security Settings 8 ...

Page 84: ... you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the s...

Page 85: ...sts that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnostics 85 ...

Page 86: ...onnectors Disabling forgotten password System board jumper settings For information on resetting the password jumper to disable a password see the Disabling a forgotten password section System board connectors Figure 76 PowerEdge C6420 system board connectors Table 13 System Board Connectors and Description Item Connector Description 1 PCIe B NVMe B connector 2 PCIe A NVMe A connector 3 PCIe Slot ...

Page 87: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system co...

Page 88: ...nter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Enter your sys...

Page 89: ...ceive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information...

Page 90: ...rted Guide document that is shipped with your system https www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfa...

Page 91: ...anagemanuals For information about installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents https www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For i...

Page 92: ...ask Document Location Troubleshooting your system For information about identifying and troubleshooting the PowerEdge C6420system issues see the Server Troubleshooting Guide https www dell com poweredgemanuals 92 Documentation resources ...

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