Troubleshooting |
27
Troubleshooting
If DDM cannot work with your monitor, DDM will show the following icon in your
notification tray.
2021/06/01
10:17 AM
Click on the icon,
DDM
shows a more detailed error message.
2021/06/01
10:17 AM
Please note that DDM only works with Dell-branded monitors. If you are using
monitors from other manufacturers, DDM does not support them.
If DDM is unable to detect and/or communicate with a supported Dell monitor,
please take the following steps to troubleshoot:
1.
Make sure the video cable is properly connected to your monitor andyour PC,
especially the connectors should be firmly inserted into position.
2.
Check the monitor OSD to ensure DDC/CI is enabled.
3.
Make sure you have the correct and latest display driver from the graphics
vendor (Intel, AMD, NVidia, etc.). Display driver is often the cause of DDM failure.
