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Dell E2418HN, User Manual

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Dell E2418HN User Manual Download Page 43

 Troubleshooting

    

43

Synchronization 
Problems

Screen is scrambled or 
appears torn

• 

Reset the monitor to 

Factory 

Settings

.

• 

Perform Auto Adjust via OSD.

• 

Adjust Phase and Pixel Clock controls 
via OSD.

• 

Perform monitor self-test feature 
check to determine if the scrambled 
screen appears in self-test mode.

• 

Check for bent or broken pins in the 
video cable connector.

• 

Restart the computer in the safe 
mode. 

Safety-Related Issues

Visible signs of smoke 
or sparks

• 

Do not perform any troubleshooting 
steps.

• 

Contact Dell immediately. 

Intermittent Problems

Monitor malfunctions 
on & off

• 

Ensure that the video cable 
connecting the monitor to the 
computer is connected properly and 
is secure.

• 

Reset the monitor to 

Factory 

Settings

.

• 

Perform monitor self-test feature 
check to determine if the intermittent 
problem occurs in self-test mode. 

Missing Color

Picture missing color

• 

Perform monitor self-test feature 
check.

• 

Ensure that the video cable 
connecting the monitor to the 
computer is connected properly and 
is secure.

• 

Check for bent or broken pins in the 
video cable connector.

Wrong Color

Picture color not good

• 

Change the Color Mode in the Color  
OSD to Graphics or Video depending 
on the application. 

• 

Try different Color Preset Settings 
in Color OSD. Adjust R/G/B value in 
Color  OSD if the Color Management 
is turned off.

• 

Change the Input Color Format to PC 
RGB or YPbPr in the 

Color 

OSD. 

Summary of Contents for E2418HN

Page 1: ...Regulatory model E2418HNb User s Guide Dell E2418HN ...

Page 2: ...ion of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be ...

Page 3: ...Maintenance Guidelines 17 Setting Up the Monitor 18 Attaching the Stand 18 Connecting Your Monitor 19 Organizing Your Cables 20 Removing the Monitor Stand 20 Wall Mounting Optional 21 Operating the Monitor 22 Power On the Monitor 22 Using the Front Panel Controls 22 Using the On Screen Display OSD Menu 23 Setting the Maximum Resolution 36 Using the Tilt 38 ...

Page 4: ...9 Self Test 39 Built in Diagnostics 40 Common Problems 41 Product Specific Problems 44 Dell Soundbar Problems 45 Appendix 48 Safety Instructions 48 FCC Notices U S Only and Other Regulatory Information 48 Contact Dell 48 ...

Page 5: ...received all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies by country HDMI Cable VGA Cable Europe Middle East Africa and Japan ...

Page 6: ...on VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Security lock slot Asset Management Capability CECP for China Energy Gauge shows the energy level being consumed by the monitor in real time Optimize eye comfort with a flicker free screen The possible long t...

Page 7: ...tor Stand Label Description Use 1 VESA mounting holes 100 mm To mount the monitor 2 Regulatory rating label Lists the regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slo...

Page 8: ...e 1 AC power connector To connect the monitor power cable 2 HDMI connector To connect your computer to the monitor using a HDMI cable 3 VGA connector To connect your computer to the monitor using a VGA cable 4 Dell soundbar mounting slots To attach the optional Dell Soundbar ...

Page 9: ... 27 mm2 242 18 inches2 Pixel pitch 0 2745 x 0 2745 mm Pixel per inch PPI 93 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 250 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti Glare with 3H hardness Backlight White LED edgelight system Response Time 5 ms gray to gray fast mode 8 ms typical normal mode Color Depth 16 7 million colors Color Gamut CIE197...

Page 10: ...tely Color gamut typical is based on CIE1976 87 NTSC and CIE1931 72 NTSC test standards Resolution Specifications Model number E2418HN Scan range Horizontal 30 kHz to 83 kHz automatic Vertical 50 Hz to 76 Hz automatic Maximum preset resolution 1920 x 1080 at 60 Hz Supported Video Modes Model number E2418HN Video display capabilities VGA HDMI playback 480i 480p 576i 576p 720p 1080i 1080p ...

Page 11: ...68 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 Electrical Specifications Model number E2418HN Video input signals Analog RGB 0 7 Volts 5 75 ohm input impedance HDMI 600 mV for each differential line 100 ohm input impedance per differential pair Synchronization input...

Page 12: ...es Dimensions without stand Height 333 1 mm 13 11 inches Width 562 6 mm 22 15 inches Depth 53 5 mm 2 11 inches Stand dimensions Height 176 7 mm 6 95 inches Width 250 0 mm 9 84 inches Depth 179 9 mm 7 08 inches Weight Weight with packaging 5 80 kg 12 79 lb Weight with stand assembly and cables 4 25 kg 9 37 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 3 41 k...

Page 13: ...rating 12 191 m 40 000 ft max Thermal dissipation 85 3 BTU hour maximum 75 1 BTU hour typical Power Management Modes If you have VESA s DPM compliance display card or software installed in your PC the monitor automatically reduces its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from keyboard mouse or other input devices the monitor automat...

Page 14: ... no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied NOTE PON Power consumption of On mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star tes...

Page 15: ...gnments VGA connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 16: ...S DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 No Connection 14 No Connection 15 DDC CLOCK SDA 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Page 17: ...information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor ...

Page 18: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Page 19: ...o connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the black HDMI or VGA cable to the corresponding video port on the back of your computer Connecting HDMI cable Connecting VGA Cable optional NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary ...

Page 20: ...e all cables as shown above Removing the Monitor Stand NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lift from both side simultaneously remove the VESA Cover away from the monitor ...

Page 21: ...ctions that come with the VESA compatible base mounting kit 1 Place the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For ...

Page 22: ...se the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys Front Panel Keys Description A Up Use the...

Page 23: ...menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu NOTE Auto Adjust is only available when you use the analog VGA connector 2 Press the and buttons to toggle between options in the Menu As you move from one icon to another the...

Page 24: ...ws the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference betwee...

Page 25: ...justment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector ...

Page 26: ...are using the analog VGA connector Push to select the VGA input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select Auto Select to scan for available input signals Reset Input Source Reset your monitor input settings to the factory settings Color Use the Color menu to adjust the monitor s color settings ...

Page 27: ... periods of time may also cause pain in parts of body such as neck arm back and shoulder To reduce the risk of eye strain and neck arm back shoulder pain from using the monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 inches to 28 inches 50cm 70cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage o...

Page 28: ...tom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI cable YPbPr Select this option if your DVD player supports only YPbPr output Reset Color...

Page 29: ...al Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the P...

Page 30: ...30 Operating the Monitor Energy Power Button LED Allows you to set the power LED indicator on or off during active to save energy Reset Energy Select this option to restore default Energy settings ...

Page 31: ...nsparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key NOTE When the OSD is locked pressing the menu key takes you directly to the OSD ...

Page 32: ...Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Reset Personaliza tion Allows you to restore shortcut key to the default setting Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on ...

Page 33: ...re will help reduce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning mess...

Page 34: ...al that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD ...

Page 35: ...epending on the selected input If VGA or HDMI cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 4 minutes if left at this state NOTE The message may be slightly different according to the connected input signal See Solving Problems for more information ...

Page 36: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Page 37: ...ntroller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Page 38: ...perating the Monitor Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Page 39: ...alog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged ...

Page 40: ...le s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to insp...

Page 41: ...rgy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adj...

Page 42: ...Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD NOTE When using HDMI the positioning adjustments are not available Horizontal Vertical Lines Screen has on...

Page 43: ...e video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to Factory Settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly an...

Page 44: ...uttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the power cord plug back and then turn on the monitor Check whether the OSD menu is locked If yes press and hold the button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Me...

Page 45: ...puter s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar clockwise to a higher volume setting Clean and reseat the audio line in plug Test the Soundbar using another audio source For example portable CD player MP3 player Distorted Sound Ot...

Page 46: ...e in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD player MP3 player Avoid using an audio cable extension or audio jack converter Unbalanced Sound Output Sound from only one side of Soundbar Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the sound...

Page 47: ...Soundbar and the user Turn the Power Volume knob on the Soundbar clockwise to the maximum volume setting Set all Windows volume controls to their maximum Increase the volume of the audio application Test the Soundbar using another audio source For example portable CD player MP3 player ...

Page 48: ... Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchas...

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